We recently purchased a home with an existing Shasta pool. Having never had a pool before, we needed to know everything about the pool and how to work it. Ray came out and gave a very detailed and complete orientation to the pool and advised us on how to take care of this beautiful pool. We really appreciate his knowledge and patience. read more

This is just an FYI for those of you that require a new Pool light. It would do you good to shop around, I did. When we bought the house last year, the previous owners had the light replaced by Shasta, $450. It lasted less than a year. When calling for a quote, they gave me a price of over $1000! Well needless to say, I inquired to get an idea of competitive pricing. I ended up with same lamp, installed by another pool service, $180. Just passing this on. read more

I would like to give a credit and appreciation to two excellent and dedicated employees from Shasta Industries Inc. Originally I was told that I can't get service till the end of July! Which was 3 weeks away .. and there was a leak! So it was kind of scary plus could be expensive.. I was quite disappointed! But then couple days later I received a phone call from Mr. Tory Woodard - warranty manager and he was able to schedule a repair service the same day he talked to me! Dan Lammot the senior technician showed up within half an hour after my phone call with Tory! We found out that Dan was servicing the pool before! He was very pleasant, knowledgeable, explained what was the problem and the main thing he fixed the problem! He did an excellent job as always! Thank you so much Tory and thank you so much Dan! All the best to you and stay safe! Gabriela read more

Ray and Brandon from Shasta pool repair just finished replacing my pool pump. When you have a investment like a pool you want to make sure that the people that work on it are professionals. From the moment they got here it didn't take long to have complete confidence in them. I received quality workmanship at a fair price and a free tutorial on how to keep my pump running smooth you can't beat that. read more

We had our pool built by Shasta and we're very happy with it. But when it came to replace and repair, they started making changes to the contract. Stating that it was a different name brand product so the lifetime warranty no longer applied to that part. But that was never stated to the owners! They aren't very honest! So I would not use them again! We'll be using more reliable and hopefully honest company to resurface our pool. read more

I just had Shasta pools come to my rescue again. They were so courteous on the phone and answering my calls I really appreciate them. read more

Shasta Pools - My pool is running perfect. Between technicians (Ray) and customer service (Brenda) we could not be happier with Shasta pools. - Pool & Hot Tub Service Near Me - Phoenix, Arizona

We are very unhappy with Shasta pools. We moved to a new community and signed up in the beginning of November 2020. We were told we would have a pool by March 2021, before the summer. All of our neighbors that started the process with other companies after us are enjoying their new pool. They keep on making promises and nobody shows up read more

If I could give zero stars, I would. From front end to completion, nothing but issues. I must say we do have a unique, luxury pool with a lazy River. However, I feel like Shasta saw the dollar signs and over promised and under delivered. We were told when we signed the contract in July that the project would be done in October. Realistically, it was done in August of the following year. But, to my standards it was never really done because it's never been fully functioning. We've always had problems with one of the pool pumps since construction (which makes a lazy River not work). Also, we've had ongoing issues with one of the heaters which makes it impossible to heat the pool in the winter. Save your money. Shasta asks for top dollar for mediocre results. They give you a 5 year warranty because it will take 5 years to get a single issue fixed even though every repair person that's been out has suggested the same solution or repair needs to happen. Terrible communication. I've been working on trying to get the repair done on a pump for 4 days short of a year...and it's not because the problem hasn't been identified, it's because the communication between departments and with customers is terrible. The only redeeming factor is the design person, Bill who we worked with who came up with a beautiful design and also Holly who helped to navigate the construction process. Pool looks beautiful, but also looks like a lot of money that was spent on something not fully functional. Ridiculous. If you're looking for a luxury pool, look elsewhere. I've literally asked for people higher up in the company after almost a year of being patient and can't get anywhere, so here I am on Yelp..... read more

I'd give 0 stars if it was possible but because of the gentleman I spoke to this morning in your repair dept that was able to calm me down and look into why I didnt have service today like I was supposed too after speaking with a representative named Becky who dropped the ball and never set me up for a repair that was supposed to happen today 3/24/21. I called in well over 2 weeks to schedule this and now I have to wait longer! Where does your company find such rude and un-professional people at??? I'm selling my home at the end of the month and now I have to wait for a latter date and this could affect the closing of the sale. Not a happy customer! read more

I've owned my Shasta pool for 18 years and everyone is great but the gentleman who came to service my salt cell was outstanding. It's the second time Dan Lamay has been here and he really knows his stuff. Reset my variable speed pump once everything was done and adjusted the timing to ensure the pool is cleaning efficiently. Also, the work was done quickly and without a mess! read more

Had to get a new 2 cycle pool pump to comply with new law regarding energy savings. Dealt with Debra in the office and Ray as the serviceman. Experience with both was excellent. Everything was well explained and the installation went off without a hitch. read more

Steve came out to my fix my pool today and he did a GREAT job and took care of the problem quickly and was very professional! Nicely done Steve and Shasta!!! read more

DO NOT USE THIS COMPANY. I would give zero stars if possible. Shasta remodeled our pool 2 1/2 years ago and did a poor job on the tile. After 1 year, we had a few tiles come off. After numerous calls and nearly a month, they finally came out and repaired them. Within a year, the exact same tiles again came off, along with some additional ones. I have been calling them since April attempting to get this fixed. After 2 months, they came out and told me the tiles are coming off because of standing water on the deck, which is ironic, since the pool is 47 years old and the previous tiles NEVER came off in its entire existence. They required that I put a drain in the deck before they would repair the tile. After spending $1000 to have a drain installed, I've been calling weekly since late July to no avail. Every time I call, I'm told they "don't have a date scheduled yet". This is, by far, the worst customer service I've ever experienced. I'm told each time they will call me back with a date, which has yet to happen. This has been a terrible experience and I don't want anyone else to go through what we have. They were very diligent in taking our money, but clearly don't have any interest whatsoever in honoring the alleged warranty. read more