What an amazing experience working with this team. Vince, German and Vanessa were all exceptional. Very communicative, and committed to the job. We had the trifecta of challenges, a hard dig, lack of plumbing, and a giant tree. The team worked ahead of schedule and way under budget, had their squad in early and over weekends to build our absolute dream pool. We even hired them to put in the heat pump and build the yard and hardscape. Would absolutely hire them again. Thank you guys!!! read more

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I hired Kangaroo Pools last spring to design and construct our 32x13' pool, alumawood pergola, and backyard landscape. All in all, it took about 4 months to complete the project from design, permits, and start to finish, and this seems on par with other pool building companies in our communities. Their crew worked in the dead heat of our Arizona summer heat waves and although we offered coolers for them, they were self prepared. I am happy to report that after enjoying our pool for a full year, no issues to be reported of the pool. Kangaroo pools have remained in contact, and fixed any issues (very minor) that cropped up. Vince, Vanessa, German and their teams coordinated well and were responsive in their texts throughout the build. The key to working well with them is making sure you're ontop of your own communication, articulation, and clarity. If you consider yourself a good communicator, then working with Kangaroo pools will be a breeze and you can benefit from fair pricing out of the 5 other pool services we contacted and compared with during the time. I was very particular about the drainage and irrigation out of the yard, and they listened to my feedback, and did not hesitate to dig back up the corrogated piping and his crew was accommodating and did it the way I wanted. We are very happy we hired Kangaroo Pools to build our pool! We chose to have them maintain our pool with their pool service and the email updates we get about what they did each week is very helpful. read more

We were in need of a new pool service when the one the previous owners were using seemed weak at best. I scoured the internet and came up with Kangaroo Pools. From day one of service ,they have been thorough and helpful. Anytime I have had questions they answer immediately and are more than helpful. Of course there was a time or two where I may have wanted a bit more than the service I received and they are fast to respond and correct any service I felt was lacking. Their customer service is ON POINT!!!! Overall each week they are on time, the pool is sparkling and I am so pleased! Their prices are more than fair as well. read more

I want to thank @kangaroopools and @Samaniegopoolrenovationsllc for transforming my dirt lot backyard to a dream backyard oasis. German Samaniego and Vincent Russo Are exceptionally professional , skilled , and have all the knowledge and experience to make any idea I had come true! They take pride in their work and the quality and attention to detail is surreal! Their work crew are motivated and hard working individuals even in the Arizona heat they showed up everyday displaying their dedication to the project. At the completion of the project I invited all my friends and family and they were astonished! I received endless compliments of how beautiful my backyard is and everyone loved the pool , Baja, water features, outside shower ,raised deck, fire pit , pergola , media wall and sunken bar! They earned their 5 star review by demonstrating it in their work! Entrust them with your backyard dream and watch it become a reality. Thank you again for the amazing work and a job well done!!! -Muchas gracias de la familia Espinoza read more

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We needed the sand replaced in out filter and most of the bids were outrageously high. Kangaroo provided a fair itemized bid and did the work quickly. They also did some additional work on the filter. Great service, great price, we'll definitely use them again. read more

Miguel was fantastic. On time, professional, good work, answered questions and explained clearly. He chipped out a stuck quick clean head and cleaned up years of accumulated crud on the tile. The rest, not so good. Unresponsive to texts, tech no showed, didn't call when asked. read more

On Friday, April 19th our pool project was complete by Kangaroo Pools LLC having completed the chip-out of our old plaster, application of the pebble sheen replacement coating and finally repairing and repainting our cool deck. The crews involved through out the process were timely and impeccably tidy. Through out the process communication was timely and courteous - all of our questions and concerns were answered and met. Vincent is both personable and engaging in his conversations, and his support person in the office Vanessa was quick to both share information and pass along important communications. Overall we are very pleased with the outcome and value, and are looking forward to this pool season. I would absolutely recommend Vince, Vanessa and Kangaroo Pools LLC to anyone considering remodeling their pool and will be referring them to others I know. read more

Friendly staff and easy to get set up. Technician is also friendly, shows up as scheduled, and keeps the pool clean!

I hired kangaroo pools to change the sand in my sand filter. The price is competitive and Miguel showed up on time and changed the sand in a timely manner. The work is professionally done and now my pool is as clear as the one in swim schools because of the more efficient filtration. Will definitely come back for more services in the future. read more

Requesting a cool decking estimate and it took 5 days to get back to us. Then they said we are not sure we want to go that far. They followed up again a week later and telling us "we are still trying to get ahold of the owner." Doesn't sound like they have their act together or want our business! read more

Kangaroo Pools services four of my short term rentals in the Phoenix/Scottsdale area and I can't recommend them highly enough. They understand the challenges presented with pool care at an STR and their communication and professionalism really puts my mind at easy knowing that my properties are in the right hands. Their prices are fair and when there are issues with the equipment, they report it immediately. Vince, and the other techs are always able to complete the repairs in a timely manner. Vanessa and the rest of the office staff always respond quickly and communicate thoroughly. My only complaint is that their service area isn't where some of my other properties are located! It would be an easy choice to switch to them if they were! I would highly recommend them for your weekly maintenance, and if you own/operate a short term rental, they're the best! read more

This guy didn't show up for the appointment. No one answered the phone when I tried to reach him. Finally after days he called back to apologize for not showing up and asked if he could give me an estimate (on a $40,000 job) at a time that conflicted with my schedule. I called him back to say the timing wouldn't work and then he told me I best find another company to do my work. Fine with me. read more

They replaced our waterline pool tile. It looks great and they were very responsive and professional.

Our technician Enrique has been excellent. He is very reliable and personable. I'd recommend this company and specifically Enrique to anyone. read more

Hired Kangaroo Pools to install pool automation system. The process was not the greatest experience but it was not the worse either. To start, communication was in question as getting a hold of them is hard and the return time expect 24 to 48 hours even if they just called you or emailed you 1 minute before. After communication issues, I still decided to go with them and have them complete the work. They ask you to send photos of the system and give you a quote. They then give you a recommendation of what you need which is great. After a little back and forth my wife and I settle on what system to go with. At this time I am asking questions and making comments of what I need for my system and making sure the estimate includes everything and is within our budget. I told them we needed 3 actuators and they told me no you need 2. I repeated and told them again I need 3 based on my system and based off what was told to me by the pool builder. They said two will work and you will not encounter any surprises cost. I agreed and sent payment to get scheduled. You would think they would call and let you know a date and time if when is good for the customer? Not in this situation, I got a call from the installer saying he was on his way and will be there in 30 minutes. Luckily we were able to get the dogs locked up and let him work that day. A good thing Vanessa did was call and leave a message apologizing for what happened. I appreciated that taking accountability. So that was great. They installed the system and to my surprise I get hit with $120 charge for electrical whip which I could have ordered online $25 if they needed that and I still have wires going all over the place. But the kicker was the installer telling me we were good to go. Had he tested all the stuff he installed he would have realized it was not working correcting. Needed to get that 3rd actuator that they said we didn't needed. Another $250 and they charged me an install fee at that. But said they normally would charge $120 but charged $40 because of the situation. The situation that could have been avoided. Needless to say I feel nickeled and dime and it left a sour taste in my mouth. One thing I can say is they are very friendly and easy to work with for the most part. They try and fix the issues when they come up but could have all be avoided. I'm not made about paying for the service or equipment. I am upset because I was not told these prices up front which went over our intended budget. I'm also frustrated at the fact they charged be $120 for electrical whip that cost $22 on Amazon or Home Depot and tried to sale me on the face they normally charge $75 per for it. But even with that the $40 charge for the extra labor really pissed me off the most. I spent a lot of money for this system and to have this many issues with communication and service you would have thought it would have been. Hey sir we know it's been a rough go. We are just going to charge you for the parts. No hard feelings the system is working. My wife and I hide all the cords that they left exposed. So from that stand point we are happy. No trying to bash. This company just giving an honest experience and you mark your choice. I do truly think they are a company that is trying to be great and just fell short for me but over all not a horrible experience. read more

Highly impressed with the service we received and the work completed for the heater. The techs were very professional friendly and explained everything to my wife flawlessly. The cost was significantly lower than others and the work was perfect. Couldn't recommend more. read more

I called because I have a large tiled fountain that needs to be thoroughly cleaned and possibly have some of the tiles replaced. The pump needs service/replacement as well. The person who answered the phone informed me that they bid by aerial photos. I need a more comprehensive service than this company can provide. read more

Very knowledgeable and kind! They really took time to help me understand what was necessary, and I did not feel like they were overcharging for anything. read more

If you live out in the foothills of Scottsdale you need to use these guys They let you know exactly when and how much was put into pool, they give you a read out of your pools chemicals .....not only that both Vanessa and Vince are really awesome people to work with. I've had some really bad pool folks before so i was really scared to hve another bad experience......much to my surprise I feel like we might just have gotten lucky... read more

I had some earlier repairs and maintenance work done by this company that turned out okay. Later on I needed some of the same maintenance work done again. Instead of sending out the same tech, they sent out another guy who was clueless on how to do the work. A second guy came out as well and he was clueless. We're not talking about a highly unusual thing, but something done every day in the valley by dozens of pool techs. They could have seriously ruined all of my pool equipment with the bad work, but fortunately I caught the problem early and fixed it myself. Strange situation. You hire a company to do some work and you know more about the repair than the guys who come out??? I talked to the owner (Vincent) and suggested that he do some training for these guys. He argued with me on this and it's like I was speaking a foreign language to him. Look, there are employees everyone who do not know how to do certain repairs. But perhaps they can learn to do it correctly with some training and monitoring. Not here. You might as well suggest they give you a pint of blood as suggest they train their employees and monitor their work. These guys might be okay if all you need is someone to come out every week and empty your skimmer baskets and brush the sides of the pool. But if you need maintenance or repairs that are done once a year or so, this is NOT the company to hire. If you yourself do not know a good repair from a bad one, you might think these guys are good. If you know when a repair is bad, you will know their work is bad. read more

Used them for years and I am an out out of state Landloard but treat the rental like a home. I feel they treat their work the same way, business but personal. Kangaroo staff are great communicators, workers are reliable and do a good job, as well as prices are fair. I like their email weekly reports with readings and pics. Those pics for an of state landlord are priceless. Thanks Kangaroo and I would recommend you to anyone. Keep up the good work! read more

Vince installed travertine tile over our existing cool deck and a pool heater. HIs price was very competitive, and the work was done well and promptly. Would highly recommend. read more

Kangaroo Pools performed waterline calcium removal for me one year ago. The job was completed beautifully and we were 100% satisfied with the quality of the work, but holy smokes are these guys expensive! The pool was remodeled less than two years ago, so the calcium waterline problem wasn't very bad, but that didn't stop Kangaroo from charging me $350 for 120 feet of tile cleaning. So, this year I went to Harbor Freight, bought a soda blaster for $109 and a 50-pound bag of sodium bicarb for $40. Now I'm now able to get the exact same results at a fraction of the cost. The attached photos are the job I was able to achieve on my own. You really don't need to pay for waterline calcium cleanup. I had no idea how easy it is to remove the waterline calcium. read more

Modern Pools - Before - this is one year's build-up of waterline calcium. - Pool & Hot Tub Service Near Me - Scottsdale, Arizona

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We moved to N Scottsdale about 7 years ago and maintained the pool service company of the previous homeowner. Unfortunately, due to inconsistent service, it became necessary to find a new service provider. As I spent my entire carrier servicing customers, over multiple states, utilizing contract labor I have become a little leery when dealing with a new contractor. However, this is one instance when my apprehension was not justified! From my first contact with Vanessa to my communication with Barbara this has been a great relationship. Service is spot on and always timely. Recently, we had the pool drained and the tile cleaned of stubborn calcium deposits. The crew did an excellent job and communication during the process was excellent. This is a company I highly recommend: professionalism and quality at the highest level. Brian P. read more

Honest and communicative. Responded very quickly. Will hire them for all maintenance needs.

ENG: A very responsible pool company capable of solving any problem with your spa, pool, fountain and even willing to do extra work on your patio. The owner is very friendly and has taken care of having a great friendly and professional team with him, in the office and in practice with the technicians. SPANISH: Una compañía de piscina muy responsable y capaces de resolver cualquier problema con tu spa, piscina, fuente e inclusive dispuestos a hacer trabajos extras en tu patio. El dueño es muy amable y se ha encargado de tener con él un gran equipo amable y profesional, en la oficina y en la práctica con los técnicos. read more

I reached out to Kangaroo Pools for a few issues with the pool at a home I recently purchased. Vince was able to take care of multiple problems in a timely manner. The price was very fair & communication was flawless Fantastic company to work with...Thank you! read more

We have been having problems with our last two pool service companies. We have always had service twice each week and that stopped happening on any kind of consistent basis. Promises were made and not kept. We never knew who and when anyone was coming. While trying to sort it out, we eventually had a green pool for the first time ever. We heard about Kangaroo Pools from a friend, called them on a Friday afternoon desperate for service and to find a company who would keep their word. We talked to Barbara, who listened and acted on our needs. We not only wanted to change pool companies, schedule consistent pool service beginning the next week but more importantly, needed someone to come out the next day ( Saturday) to service the pool and determine what was wrong. Barbara stayed late until she could find someone willing to do it. Saturday morning at 6:40 a truck arrived to assess our pool and provide the needed service. The two service people were here for an hour and left saying they would be back in three hours to check to see if the chemicals they used corrected the murky green water. They came back as promised and for the first time in six weeks, we can look at our pool again with pride. In a world where people are not showing up and businesses are struggling to keep their word, we are so happy to have found Kangaroo Pools and Barbara. We look forward to using their service for many years to come. read more

We noticed a problem with our pool water on a recent holiday morning. We were expecting guests later in the day so we left a message for this Kangaroo Pools and were serviced within the hour. They are very attentive to concerns and go above and beyond to make things right. I highly recommend. read more

We recently bought a home in Scottsdale, and we've never had a pool/spa before. Our realtor recommended Kangaroo Pools. From the very first phone call, they have been wonderful! Great communication, lots of info about service options and pricing, very pleasant to deal with. They replaced the old pool heater and pad, and did a beautiful job. Now that we've had 2 months of service and billing, I'm still a happy customer. We had issues with the hot tub, so I called Vanessa. She's so pleasant and helpful. Vince came out the same day, and fixed the problem and explained everything. Such nice people. Their technician does a great job every visit, and sends an email when finished about his service and all the pool stats. Couldn't be happier with Kangaroo Pools! read more

Excellent service! They have been 100% responsive to all our pool issues and repair work. They also have an excellent paperless payment system! read more

We had contracted with Kangaroo Pools 4 years ago to install a Bionizer System on our brand new pool. The Bionizer is an Australian product and we were told by the salesman (Laurence) that the system was maintenance free and had hundreds of installations on commercial and residential pools. Vince from Kangaroo Pools introduced himself as the Bionizer support for the greater Phoenix area and a seasoned professional. We had the system installed. It relies on copper interacting with the water to sanitize the pool without the need for chlorine. Immediately form the start of the system a trail of stains immersed from every water inlet into our pool and stained the fresh new pool plaster. We had to partially drain the pool and Vic e came out to acid was the fresh plaster and thought the stains were minimized they were still present. We allowed this as it was minimally visible. Another concern with the copper was it began to stain the stainless steel rings around the LED Pool lights. Within weeks, very gradually at first we began to notice marks on the pool floor. Thinking maybe this was a result of the pool cleaner we just accepted it. Vic en was contacted over these years to replace Copper cells, and adjust the system as needed. Progressively the staining got worse. We had the pool completely drained last month after Vince removed the Copper cell and we had the pool acid washed. All the while we had been in contact with Bionizer in Australia. My wife spoke with the owner of the company and he insisted that he stands by the product and it works. We voiced our concern to him that Vince was charging us for every service call for what clearly was a poor installation form the beginning and the product was staining our pool. We had three other pool service companies look at the pool and they all said they had never seen a pool stained so much form metal staining due to the copper cell not functioning correctly. Having drained the pool and acid washed it at our expense we asked Bionizer to have Kangaroo Pools (the only support in AZ for them btw) come out and correct part of the Bionizer system that was failing called the Eco Oxydizer. We voiced our concerns asking that they take care of it or return our money. Shortly after that we received an email form Kangaroo Pools that they could no longer support or service our pool. So now no support at all in all of AZ, the company is based out of Australia and we are out the original $3,200.00 we paid for the system and installation not to mention the cost of repairs we have incurred for a system poorly installed that doesn't work. SO if possible I would stay clear of Bionizer and know if Kangaroo Pools installs a system for you they will cut and run if they know they cant get any more cash out of you. read more

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We have used Kangaroo Pools for 2 years now and we are extremely happy with them. After firing two pool maintenance companies, I was referred to kangaroo pools. They have kept our pool and spa in perfect condition! They are very reliable and get the job done. They take the time to explain any repairs that you might need. I highly recommend this company. read more

After two years with my previous pool company, I finally made the switch to Home Smart Services. With my the previous company I always felt I was being 'nickel-and-dimed' every month, so the initial cost for service was always higher. Since I started working with Vince and Vanessa, my pool has stayed crystal clear and had no additional/random costs along the way. Vanessa handles the scheduling and billing and is always happy to help with a smile! I highly recommend these guys! read more

I can't say enough good things about Kangaroo Pools and their entire staff. Over the years they have always responded to any issues or repairs in a timely manner. Unlike other pool services I had in the past, the team at Kangaroo Pools took the time to understand my rather difficult pool and spa systems. Vince, Vanessa and everyone in the company have kept my pool looking great and all systems working as they should. Their prices are very fair. I have never felt as if I was overcharged for anything. They have consistently gone above and beyond in everything they have done to keep my pool, spa and water feature running perfectly. At times they have even suggested economical alternatives to take care of issues. The peace of mind knowing that everything is taken care of in a cost effective manner by true professionals who take pride in their work is priceless! read more

I thought I had a leak with my pool leveler. I was under a quick time deadline and called Vince and he squeezed me in same day. there wasn't a leak with the leveler, so he did a few more tests. The problem wasn't anything he could fix so he recommended a company that could. He was very informative throughout. Vince didn't charge me for all he did. I would highly recommend him read more

Kangaroo pools have been doing my pool service/repaid for 2 years now and they are amazing! Always on time, reliable and most of all honest and good human beings. Highly recommend them. read more

We kept the previous owners pool service (Kangaroo) when we bought our home in 2019. We have been extremely happy with the service they provide and they are very reasonably priced for service and repairs. I would highly reccomend them to anyone. read more

We needed some plaster repair due to rust from rebar showing, we have had our pool about 18 years, they came out treated us very well and did an amazing job for a fair price. We highly recommend Kangaroo Pools read more

Vincent provided "start up" services for our pool we just had built. He came out twice in 2 days as the process to establish the ability to control the pool through an app took some time. There were updates needed and calls to Pentair support. He remained patient. He had set up pools prior so knew his way around the Pentair app. We'll be using his weekly pool service. Will review it later. Start up fee was $250. Added chems to our pool, provided chlorine floater and installed 2 bubblers. Will convert to Salt Water system in 30 days, so he's treating it like a chlorine system until then. I recommend Vincent for start up services. read more