So I asked to receive an appraisal for some back yard work…read more My budget is about 25k I received an email after the gentleman came that they only do 15k or more ?? And they wouldn't be able to help As I said my budget is 25 k I was a little confused So I replied to the email that my budget is 25k That was 2 weeks ago and no reply ?? I think better communication is needed Update ! Ryan reached out to me to apologize -sent me updated info which is much appreciated Just miscommunication Very happy that they /he took the time to reach out to me

Had an appointment with I believe Doug or Tony, can't recall, who came out, talked for nearly 2…read morehours with big ideas, and plans. Overly inflated how wonderful they are and would have quotes and digital plans over within a few days to review. Crickets. . . . . . Then 'ping' - email, and have to admit they were gorgeous! Overly inflated with big ideas and plans, some of what we talked about, some left off, others completely ignored. Also with invitation to visit the showroom. Which we did. Nice place. About it. Reviewed the estimate, made adjustments, talked budget; of course, removed some wants, added some necessary pool mechanical equipment. Said he'll be in touch. Crickets . . . . . Received new design with more inflated smaller ideas and plans, some of what we talked about, some left off, others completely ignored. Called mentioned budget as that ticked down, a little. He stated he'll work on it get back to us. Few more days new plans and rough estimate. Embarrassing! Absolutely nothing discussed was resolved and the new plans were insulting to what was discussed. Waste of time. If you have disposable income, there are possibilities. If your budget is still wanting down scaled elegance, with the core bones of the originally mentioned design; not here. Disgusting and shameful. Full stars for living within your means and being slapped in the face for sticking to it. Bravo

What an amazing experience working with this team…read more Vince, German and Vanessa were all exceptional. Very communicative, and committed to the job. We had the trifecta of challenges, a hard dig, lack of plumbing, and a giant tree. The team worked ahead of schedule and way under budget, had their squad in early and over weekends to build our absolute dream pool. We even hired them to put in the heat pump and build the yard and hardscape. Would absolutely hire them again. Thank you guys!!!

I hired Kangaroo Pools last spring to design and construct our 32x13' pool, alumawood pergola, and…read morebackyard landscape. All in all, it took about 4 months to complete the project from design, permits, and start to finish, and this seems on par with other pool building companies in our communities. Their crew worked in the dead heat of our Arizona summer heat waves and although we offered coolers for them, they were self prepared. I am happy to report that after enjoying our pool for a full year, no issues to be reported of the pool. Kangaroo pools have remained in contact, and fixed any issues (very minor) that cropped up. Vince, Vanessa, German and their teams coordinated well and were responsive in their texts throughout the build. The key to working well with them is making sure you're ontop of your own communication, articulation, and clarity. If you consider yourself a good communicator, then working with Kangaroo pools will be a breeze and you can benefit from fair pricing out of the 5 other pool services we contacted and compared with during the time. I was very particular about the drainage and irrigation out of the yard, and they listened to my feedback, and did not hesitate to dig back up the corrogated piping and his crew was accommodating and did it the way I wanted. We are very happy we hired Kangaroo Pools to build our pool! We chose to have them maintain our pool with their pool service and the email updates we get about what they did each week is very helpful.

After buying a home with a pool in desperate need of updating we were incredibly fortunate to have…read moreAbove and Beyond handle the project. From the initial proposal, Robert helped guide us in deciding on the best equipment and finishes. The price was competitive and we appreciated his attention to detail. Matthew supervised the work, and it was executed flawlessly and ahead of schedule. He kept us informed at all times and we appreciated the great communication. The follow-up and information on how to maintain the pool has also been great. I would not hesitate to recommend Above and Beyond and we look forward to using them again in the future for replacing decking and other backyard improvements.

I looked at 3 main things while looking for a good pool company to resurface our pool. Excellent BB…read morerating, customer reviews, and reviews on Reddit. Above and Beyond made my short list, and their ability to schedule us in quickly made them our number one choice. Scott came to assess the project and then Angel took over as project manager. Friendly and responsive staff. They completed the project well and quickly and it looks great. We love it.

Reached out for an estimate, no response. Messaged second time, no response. Would not do…read morebusiness with an outfit like this.

Andres and the crew remodeled my pool a few years ago. I got busy and never submitted a review. I…read moream thankful for them and the great job they did on my pool ...every time I look at it!

I would not recommend this company. I did and what a terrible mistake it was. From start to finish…read morewas a nightmare. They hadn't finished my pool so I held back final payment and they threatened me with a lean on my property then begged me and said they couldn't feed their family then threatened interest. Stay away from this one. Bad News

Contact and communication! My neighbor has a wonderful pool and had a great experience with this…read morevendor. I would have been more than happy to go with them, but the area where I wanted to put a pool is too small, but I would highly recommend them as they were helpful and responsive! Thank you!!!!

What a great experience with this company. We are very happy with our new patio and pool decking…read more Great communication. Process took a bit over a week. Juan is a true artist ! And Katie kept us well informed about the whole process. They even send in a guy (who was great) to do a complete pool clean up! It's beautiful! Here are some pix before we put our patio furniture out (the surface was drying).

Our experience with AZ Creative Services has been extremely disappointing…read more We hired AZ Creative Services to repair our pool deck because their salesperson, Nick, assured us they could also solve our drainage issues and claimed they "had an expert." Instead of providing a proper drainage solution, they drilled holes at the base of our home. Afterward, our pool deck began to swell, creating additional problems that we then had to address. When their crew later returned because the pool deck they had installed was already chipping, they used our garden hose during the repair. When they left, they failed to turn off the hose spigot, leaving the water running. At some point, the hose burst, allowing water to run unchecked for an extended period. The water flooded the side of our house and eventually entered our home, causing significant damage. In addition, the crew left a mess of pool deck material on our property, adding to the damage and cleanup we were forced to deal with after they left. We immediately notified AZ Creative Services, and Nick personally came to inspect the damage. At that time, the company waived our repair charges, leading us to believe they accepted responsibility for what had happened. To minimize further damage, we filed a claim with our homeowner's insurance so repairs could begin immediately. Now, more than a year later, our insurance company is seeking reimbursement for the damages, and AZ Creative Services is denying any responsibility. Their complete reversal has been incredibly frustrating and disappointing. We hired this company expecting quality workmanship, honest communication, and accountability. Instead, we were left with unresolved drainage issues, a damaged pool deck, water damage to our home, damage to our property, and a company that refuses to stand behind its work or take responsibility for its mistakes. Based on our experience, I cannot recommend AZ Creative Services. If you're considering hiring them, I strongly encourage you to think twice before trusting them with your home. Run!!

We had a great experience with Caribbean Pool and Spa building our pool. The team was professional,…read moreresponsive, and kept us informed throughout the entire process. The construction moved along smoothly and the crew was respectful of our property. Our finished pool looks beautiful and has completely transformed our backyard. They also took the time to explain the equipment and how everything works. We're very happy with the results and would definitely recommend Caribbean Pool and Spa.

Overall picture of pool and the brick on the hot tub overflow…read more  The main point is the overflow from the hot tub. I selected the brick as I thought it would look good. After install there were supposed to be some stainless steel inserts on the sides of the overflow to keep the water directed into the pool and not running off to the sides. They didn't install and "J" said later if I wanted them they would put them on. The water did run off to the sides and I chose to leave it as at that time the chlorinated brick was not noticeable   The problem, which would have been nice as a warning as this was my first pool, was the bleaching and color distortion on the brick. The brick keeps on shaving/chipping off into the pool which is a pain. And if you see the closeup pictures you can see how bad the bleaching is.  I want to have the brick pulled off and replace with tile. Called and told "B" the issue and left a message for Kevin at Caribbean pools on February 24, 2026 to see if they could do it at a discount and I pay for some of it. No call back even to discuss.  You would think with all their "extensive" pool experience, they would have warned me about the brick looking bad after a couple years, I would have gone with tile, which is easier to clean and it would not be falling into the pool constantly. Even during the construction, it took him forever to get crews out here and I had to call quite a few times and then when the company came over to get the pool turned on, it wouldn't work.  Turns out the electrician, that Caribbean used, didn't even hook up the wiring to the controls.  So luckily, there was a person that didn't have anything going on that Saturday and he came out.  And he had to put three wires in about ten feet long each, or so, they get to pool started. Pool was finally operational on April 6, 2021. I had to constantly call and harp on them, to get crews out here and do the work, and then they couldn't even get it started.The brick looks like garbage now so I wouldn't recommend them if they can't even give me straight forward advice or even call me to talk to me about this, give me a little discount or something. Don't bother with them, my personal opinion. Sent from my Galaxy

Patrick and his crew do an awesome job. They have many options. This is the second project they…read morehave done for us. Hats off.

We loved working with the owner. He designed exactly what we were looking for. Price was fair…read more The product is beautiful.