Jeff is genuine, hardworking and a lifesaver! My husband thought he could fix our pool when the…read moremotor seized. He spent 10 hours and about $300 before he gave in and called a professional. That's when Jeff came to our rescue. Jeff tried to salvage the motor my husband bought and tried to install, but alas it was beyond repair. I tell you all this so that you know two things: 1. Don't try to fix it yourself (it will cist you way more)and 2. Jeff tries to save you money and repair before replacing. Now, we have a "pool guy" to call!

Jeff at Blue Ribbon Pool Service is fantastic. He's responsive and professional, and we can't thank…read morehim enough for his help. We recently bought our first home and knew very little about pool care; we knew there were some issues with the equipment based on the home inspection and originally had another company that was highly rated on Yelp come check it out. While they were great at first, after a dozen emails and finally asking to have someone come out to perform the needed service, I never heard from them again. Jeff has helped us with everything from a green pool and drain/refill, to a new cleaner and new pump. We're excited to have much more efficient equipment that our pool needed, and Jeff was able to do everything in a very timely manner. We are now able to enjoy our pool thanks to Jeff's hard work and professional advice. I would highly recommend Blue Ribbon for the responsive, reliable, and friendly service. Thanks Jeff!

Amazing and always reliable service. August is great and very dependable. Would highly recommend!read more

AWESOME POOL COMPANY!…read more When we purchased our vacation rental house in Chandler, we were excited to be first time pool owners. We soon realized that the filters and the pumps needed to be replaced and that the pool would need to be maintained all year for best care. Plus, we aren't in town all the time and I certainly wouldn't want the pool to turn green! We called Del Sol Pool Services to come out. They were very professional and showed up right on time. August was very thorough when explaining exactly what we needed to do to get the pool in proper swimming condition. The price was perfect and I am so happy I now have a regular pool service guy!

I recently hired Serenity Pool Pros to service my pool. I'm sorry to say I cannot recommend them…read moreat this time. It took the owner over two weeks to respond to our request for service. Once service was started it seemed to be good until the person servicing my pool all of a sudden was trying to "figure" out my pool after having serviced it for several months. The cleaner was not moving despite the fact that it has all new parts. I don't understand why after several months of servicing my pool he had to figure it out. So, for several weeks I had a dirty pool while he was figuring it out. Then this week I had no service because he was on vacation. I would have expected another service technician to fill in for someone on vacation. My last three texts to Brett, who is the owner, have gone unanswered. Today I took my water into Leslie's Pool Supplies to see if the chemicals were good. I was shocked to find that many of the water chemistry parameters are very low. My pool needs quite a bit of attention to get the chemicals back in balance. I'm disappointed that I've spent money on a service that did not provide what I was paying for.

Brett and his team have taken care of our pool for the last 7 years. They have been awesome and I…read morealways know my pool is in good hands. He has quickly taken care of every issue that has come up and I know that I can trust his recommendations. Highly recommend.

Today Brandon contacted me to appologize for the lack of communications, which was the basis for my…read moreprevious 3-star review. Brandon is a good guy and I'm so glad Prickly Pool is still in business. He has already taken steps with his team to improve customer communications and I expect to hear soon when the work can be scheduled.. Thanks, Brandon

Our pool was recently resurfaced, and we had a dust storm that left a ton of dirt at the bottom of…read morethe pool. Around 11am today, the unions on our backwash assembly broke, rendering the pump and filter inoperable, all while there was quite a bit of remaining dirt from last night in the new pool. The new surface is susceptible to staining and so we couldn't afford to have the pool pump/filter be down for several days. I called many companies and got a hold of Prickly Pools. They advised that their regular distributors were closed for the long weekend, but said they'd call Leslies to see if they could locate the part, and if located could come tomorrow to complete the repair. They ended up locating the part at a Leslies close to our home, so after asking nicely for them to come today, they agreed!! The technician arrived, and advised that we didn't have much pvc left once the broken part was cut off, and that he may have to replumb a lot of additional areas. But, he found a solution using a tool so he didn't have to replumb the additional areas. I appreciated his honesty and creativity in finding a solution that saved me money. I've had a great experience, and it's nice to know that honest, timely and overall great customer service still exists. I was impressed with their offer to call around to Leslies to find the part, agreeing to repair same day at my request, and being honest by coming up with a solution to avoid a more costly replumb. Highly recommend this company!!

Weirdo guy riding around in this truck. I was parked outside my gym LA Fitness on Rio Salado. He…read morewas coming out of the gym and then asked me to roll my window down, proceeded to ask for my first and last name and ask me why I was parked outside of the gym. Then he got in the truck and drove off. Not sure if he is an employee of Viper Pools or not. I called the number on the truck and the person who answered allegedly said she had "sold one of their trucks so it is not related to her business." If you go to the LA fitness on rio Salado in Mesa STAY SAFE, something definitely off with this guy, he looked like he was high off of something.

Worst company ever. They never on time and charge extra money. we have to keep asking for refundread more

Had a leak to our pool pump filter and a few other little items needing attention. Called Luke and…read morehe came out fairly quickly (maybe a day later due to my schedule). Identified the issue and texted within 2 days with a quote. All done and good to go within 3-4 days! Pleasant experience all the way around. Reasonably priced as well.

Their approach did not work for me. I found their communication to be less than desirable. E-mails…read morewere often not answered until the following day or ignored altogether. I asked them about performing a specific service and I was never given a quote or asked to set up a date to perform that. When they arrived to service my pool, certain tasks were done without asking my permission first. In the quote they provided me, they failed to notify me up front about additional costs. I had to really go out of my way to ask about how payments were structured and charged. I think Luke is a very nice man. I don't think any of the above was done out of malice or ill intent. I just think they are very laid back and disorganized for my preference. For many people, this approach works for them. I think he does care about his clients. I think they do a good job of maintaining your pool and equipment. However, they were a little too laid back for my preference but I still think they are a very good company.

Excellent team. Quick and fantastic job cleaning the calcium ring from the tile and cleaning up the…read morepebbletec. Gabe came out personally for follow up on the one issue I had. I really appreciate that! The pool looks great! I can't wait to get them started on the pool at our rental property!

This is the worst pool owner. Kyle I thought was a nice guy but the minute I call them out on being…read morelate in completing a repair they put me off and put me off again. I am always having to call them for something they missed and I think they should be the experts. I have been trying to get them to repair my pool for weeks and they kept delaying it and the pool was a mess. Would never hire them again ever!!!

Install new tile on the water line and jacuzzi seat looks fantastic. The install was quick the crew…read morewas cautious working up against and on the cool deck. The repainting of the pool looked great it has a Mediterranean deep blue look to it. I have received many compliments from family and golfers from the tee box on the entire project. Now for the bad. Issues with the paint weren't addressed immediately as I requested. It took months for business to agree to make the necessary repairs due to disputing the charge. Once they agreed I have to wait until fall to have the pool steps, jacuzzi entirely repainted and hopefully nothing else pops up. Regardless who you use get apples to apples bids and everything you request along with their warranty in writing.

We loved working with Bernie. He undersold himself and delivered big! Not only did he come in with…read morea MUCH shorter timeline than competitors, his price was very reasonable. He was a direct referral from good friends of ours where we saw first hand the quality and care he provided! We are recommending him to everyone we know!