We have a 19000 gallon pool and we tried to get this pool clear. Had Cory and Brett come out and…read morelook at this and they diagnosed the issue right away. I thought it was going to be a singular issue and it turns out it was a few things that had been neglected since we purchased the house. They are super honest and will guide you through the process and letting you make the decision on how you would like to handle the problem. They constantly check back and visited several times to make sure things were going according to plan. They are relentless in making sure the end result met your expectations. It's very rare that you come across honest trades people but I would recommend them to anyone.

Cory & Brett and their team are experienced pros, but even better, tell you the truth like a close…read morefriend would. No BS, no selling. They talk to you like a doctor - asking questions to understand what you really have going on. They diagnosed our problem that caused ongoing algae problems this summer, and quickly did some repair and maintenance, including replacing the sand in our filter, and emptying, cleaning and refilling the pool. Gave me some great advice, as well. Great work, great guys, knowledgeable and fair price. We have an older (1977) 30K gallon pool with side spa, with two pumps, a bubbler and gas heat. Northeast Scottsdale.

They are currently my pool cleaners and have been unable to complete a pump filter repair in the…read morelast 5 weeks. I reached out multiple times and was promised it would be repaired in the next few days but I am still without a pool to use. It also doesn't help that a pool cleaner has been coming out weekly just for chemicals (pump doesn't work) and they are still charging me. Please note that after the first repair, the pool was worse as the oring was left out. Since that time it has been nothing but trouble. Plenty of other pool services out there to go to and I would recommend you use them.

Horrible customer service. Non responsive. Chose to fire us as a client after damaging our pool…read more(5k+ damage to coping and tile) instead of working to remediate. Offered ~$100 in incentive to make good on thousands in damage. DO NOT HIRE

Once again, Phoenician Pool Service and Repair knocked it out of the park. My old, burned out…read morevariable speed pump and my single speed in floor cleaning pump gave in to old age and burned out after 10-11 years of use. Broq was my technician again and installed a new VSP and replaced all of the gaskets in my leaking single speed pump. Doug could have easily up-sold me on my single speed pump and milked me out of another $400 to replace it. Instead, his honest opinion that the pump and motor just needed the gaskets replaced saved me hundreds. The repair was done on time and VERY reasonably priced. I'm very impressed by how this company does business. I won't use anyone else for my pool repair needs. Thanks Phoenician!

I was referred to this service by my pool contractor Pegasus Pools. They took me through the…read moreorientation of care and they also provide the pool cleaning at the home. This company provides personal service to their customers, you are not just a number and comfortable with them on the property. Pools do take maintenance on the owners part to ensure the filters are cleaned regularly and you drain and clean the pool every couple of years. When the recent rain storms came in, the pool was closing to flooding twice. I contacted them and they provided the detailed instructions to drain the levels. Doug and his team are excellent and always available to answer questions.

Searched Yelp for a company to replace our pool surface. After several we chose The Pool Shack…read more It was one of our best decisions ever! The crews were great, the process was much faster than we thought, 11 days total. Now our pool looks like something from a fashion magazine. Being frighten by other stories about contractors, Robert and company put us at ease and were the best!

The owners of Pool Shack Robert (Joe) pressured me to pay in full prior to the completion of my…read more$4,000 plus final bill of additional work contracted. Unfortunately the Pool Shack owner was paid and you are reading the typical Phoenix contractor customer horror story because once my final PayPal payment went through, Pool Shack refused to stand by their work to leave the job site without setting up the new pump functioning or adding chemicals to our freshly filled pool water. Apparently Robert was upset because I didn't sign up for weekly pool service even though my request to try out their service prior to signing a year contract or by my final payment not completed in cash or by check as demanded. The owner claimed PayPal was not an option because they didn't have an account set up and instead insisted that I deliver a check or cash which wasn't possible since I was out of town however when I went to search on PayPal, I found the Pool Shack business account right away so I made my final payment out of trust and I was insured that the job was complete with the pool running with chemicals in full working order which it wasn't. Pool Shack took advantage of my trust for contracting more pool work and since the previous job was completed according to the work contracted, I had a comfort level that in my absence the pool would be in good standing upon my return. Pool shack knew the next weekly pool service wouldn't happen until a week from my payment but since this didn't happen the pool was found in dire straights which was discovered by our pool service with a total of 11 day's since new pool water was filled and after Pool Shack left the equipment powered off without chemicals. Needless to say and shown by my photo algae growth sets in quickly in triple digits with the above circumstances. Since extreme measures with shocking/pumping still didn't turn the situation around in time to prepare the home for vacation rental, we were forced to drain, acid wash and refill all over again. At the time I was too upset to write this honest review to warn other customers and I rely on real people sharing business reviews so I feel that this one is well overdue. Bottom line is that the owners of Pool Shack and their representatives aren't reputable nor do they run their business with integrity. This left me with an unfinished pool repair and much worse than the condition of the pool upon the start/completion of the job. The end result of the algae green pool completely negated the money spent on the freshly acid washed pool + fresh water fill by the men intentionally leaving the pool without a running pool pump or chemicals added upon leaving. I am a reasonable person with over 20 years of working with contractors and I would NOT recommend using Pool Shack for any pool repairs, electrical work or monthly pool service.

Azul Pools redid the gel coat on my pool prior to me purchasing my home in Phoenix. I noticed a…read morecouple tiles coming loose and called to give them the business since they had previously worked on the pool. I was outside of the 3 year warranty that they offered by about 6 months, but had no problem paying for the work. The woman who answered the phone was pleasant each time I called, but it took several attempts over several weeks to get a call back from someone who could assist. Each time she said she'd pass my info on and I'd hear back when they (I believe the owner, but I can't say for sure) returned. I finally got ahold of someone and scheduled an appointment for them to come out and repair the tiles. I changed my work schedule around to accommodate their appointment window and they never showed. I called towards the end of the window and then again afterwards. I left voicemails each time to try to find out if they were still coming. Nobody answered and I never received a call back. I strongly suggest giving your money to a business that wants and appreciates it.

Communication and reliability are dreadful. There are a million pool companies so don't waste your…read moretime with this one.

I was reluctant to hire a pool company until I returned from an extended vacation to find I had a…read moreswamp where my pool used to be. Looking at the mess I felt like the fix was over my head. I sent out a few quote requests, and Kyle got back to me quickly with a competitive rate. I hired his company, and Scott came out to get my pool looking pretty again. Green turned to blue in no time, and we were back in good shape for Summer fun. After the swamp, and following black mold were remedied I hired Radiance Pools to handle my weekly maintenance. Jeremy became our weekly pool pro, and he was great. Fortunately, he was also very patient on all the days I forgot to unlock my gate. We were happy clients for about half a year, until I sold the house. During the summer their services cost about the same as I was paying for chemicals to maintain the pool on my own. In the cooler months it would have been much cheaper to maintain on my own, but we happily kept them coming because of how easy they made things. I'd still be a paying client had I not moved.

​1 Star - Unprofessional, Incompetent, and Unsafe ​Do not…read morehire this pool service company. We hired them to clean our pool, but despite months of service, they failed to turn our pool from green to blue. It gets worse: they completely ignored the pool motor during their visits. When a separate cleaning team inspected the pool, they discovered that the motor was actually punctured and on the verge of failing dangerously. ​We have received multiple complaints from tenants about their lack of work and poor results. This business does not check equipment, fails to resolve basic water quality issues, and creates safety hazards through neglect. Save your money and go with a reliable service instead.

Pay no attention to that negative review below because if you look at the pictures, the background…read moreis completely different so they are bogus.... ANYWAY, the guys came and put up my pool did a great job and cleaned up their mess...Have a couple issues, little leaks, waiting for him to stop by and fix. Very nice guys, Would recommend and use them again. 5 Stars Deborah, Surprise

I am a repeat customer a beach bum pool service. I originally found them through thumbtack to…read moreinstall a new filter for my chlorine pool. They did a great job and was very knowledgeable that I hired them again this month to complete tile restoration, acid wash, And repair the grout line. They are very knowledgeable, professional and do outstanding work. My pool has never looked better. I highly recommend Percival and beach bum pool service.

I highly recommend Copper Pools. Andrew got us a fair quote for acid wash quickly, the work was…read moredone when promised and he backs up the work he does. The pool looks awesome just in time for summer.

Andy is great - was left high and dry by our normal pool guy, Andy stepped in and fixed the problem…read morewe were having with our pool - we were so impressed with how great he was we decided to hire him as our new pool cleaning service. Great work, very personable, you won't be sorry!