Used this firm for over 2 years and realized I am just a monthly fee them, not a customer. They have a young kid that comes every week to clean it and check the chemicals which takes him all of 5 mins, he doesn't want to be there. He opened my skimmer basket one day and jumped back. I asked what was in there, he said a black widow, I'm not cleaning that. Ok then.
I decided to take them up on their offer to acid wash my pool and clean the tile of the buildup. I paid all in advance, $900 for both and they came out the day before to drain the pool. The next day a couple of young punks show up that had no interest in being there to acid wash, didn't even come to the door to introduce themselves, ask if they could head to the backyard. In the meantime, another youngster came to clean the tile and had this bewildered look on his face. He started measuring and then I get a frantic call from "Eileen" at San Tan Pools that they didn't realize I had glass tile and that needs a different type of treatment but they would cut me a deal for just another $200. What?!! You service my pool for this long and you have no idea what kind of tile I have? I asked if she can give me a bit of a break for all this, I pay on time, long time customer and "Eileen" said she needed to talk to "April." Eileen called me back and said $200 more and April said you are getting a deal. I said why isn't April calling me? Why this go between? I am unhappy with your company and she can't even call me? That is when my mind was made up.
They finished up and I started filling up my pool, I had to add my garden hose, they just had the pool filler going which would have taken forever. Left without a peep, or can we add your garden hose to fill your pool faster, nothing! My weekly "pool boy" came a couple of days later and they informed me that my pump was now broken and the Penair variable speed pump would be $2,000 plus $95 to install. I went online to Amazon and it was $1,383. I emailed them back and asked why the big mark up? Eileen replied that you get warranty work and if it goes down, would have to pay to get it removed and shipped back with Amazon, but not with them. I said I am not happy, still no call from "April." Low and behold the next week, the young kid comes back to clean my pool and realizes the pump hasn't been replaced yet, lol! He splashed some chemicals around and was gone, didn't even pull out his brush. I asked them why he came out? "Oh, he thought the pump was fixed." I said I was still deciding what to do and obviously you people have no idea about me, my pool, my needs!! I'm outta here, adios. Avoid these folks, you are just a monthly fee! read more