Have had a Bullfrog Hot Tube for 4 years and the people that did the quarterly cleaning of our hot…read moretube were amazing. Always on time, always friendly and did great work. My complaint is with the new pricing... They did increase the cost of the cleaning which I can appreciate as everyone is raising prices and if that had been all, would still be using them. What grinds my gears is the added $75.00 trip charge now in place. They did several hot tubes in my area and each of us paid the trip charge. So, they made an extra $150.00+ or more on the same trip. To me this almost price gouging. All of use where within 10 miles of each other, we are only 33.2 miles from the office. They have to drive farther to north Phoenix. Anyway, found someone local who is half the costs for the same service.

Arrived to pick up our spa and deliver to sons home. Not a Hello, Good morning, nothing, three men…read moreand none of them personable, only seemed perturbed they had to work.

We had an issue with our spa cover that was most likely a product defect. Jeremy handled the issue…read moreprofessionally and even went the extra mile and delivered a new spa cover to our house. I found that to be outstanding customer service. Thanks Jeremy and Henry. You guys are the best. Paul & Cathy Kukla

We are very happy with our new hot tub that we purchased from Jeremy and Henry at Southwest Spas…read more They were nice enough to hold on to our tub at their facility until we were able to get HOA approval, 220v electrical hook-up and breaker, and a small travertine patio extension built for the hot tub. When we first came into the store, Henry was so thorough in his explanation of the different features of the spa we were interested in purchasing. The electrician (Nick) and the landscape person who installed our patio extension(Jose) who were recommended to us by Henry and Jeremy were also terrific. Once we had the spa delivered, I had some questions about some of the features of the tub, chemicals, as well as a small issue with one of the diverters that was leaking. I drove over to Southwest Spa to speak to someone in person, and Jeremy was kind enough to take the time to answer my questions, and also instructed me how to fix the diverter leak when I got home, and it worked perfectly after that. Easy-peasy! Having our own spa at our home has been on my husband and my bucket list for YEARS. We are so happy we were finally able to make it happen with the assistance of Southwest Spas!

I'm surprised there's no ratings for this Leslie's location i've been in a couple times and a young…read moregentleman. Tyler has helped me and really it felt like it was his store and he was there to give me assistance. It's called Customer Service hard to find these days but he definitely has it. I don't know if he's the manager or not but I hope somebody notices this review. Also, I know the store is fairly new, but it is impeccably clean unlike other locations. Thanks again for the great job. I did find out. He is the general manager of that store. No wonder and he could probably train some other general managers at other stores on how to do an awesome job. Thanks again for the outstanding customer service Tyler It's really appreciated. I'll send all of my friends to your location. Malaga Pono and Hele on as we say in Hawaii

Always my go to here in QC. Very helpful for water analysis and product support. Often have items…read morein stock for mechanical issues as well. I like the rewards program as well.

My experience with Premier has been extremely disappointing from start to finish…read more For context, I'm a solo mom. My husband was murdered in May 2020, and at the time we were planning this pool together. That makes this experience even more painful and personal. In the beginning, things seemed promising. Scott, the salesperson, was responsive and personable. At one point, he told me the owner wanted to "do something special" after seeing my story on social media. I never asked for that, never brought up my circumstances, and nothing ever came of it. Looking back, it feels more like a sales tactic than a genuine gesture. Before construction began, I was told by the city there were multiple options for addressing an abandoned pipeline easement on my property. However, on excavation day, with a full crew already on site, I was told by Jason that the only option was complete removal at a cost of $6,400. I felt pressured into making an expensive same-day decision after receiving conflicting information throughout the process. The pool depth also ended up different than expected because key measurement details were never clearly explained. The biggest issue has been the PebbleTec finish. From day one it was visibly uneven, blotchy, sparse, and discolored in multiple areas. I reported these concerns immediately with Shelley and was told to wait several months, but nothing improved. A pool light that was clearly included on my plans was also never installed. After initially being told it couldn't be corrected, I had to repeatedly escalate the issue before Keith agreed to drain the pool and install the light. They did add an additional light for the inconvenience. Unfortunately, during that drain, Premier's crew left dirt and mud inside the empty pool. The mud dried onto the fresh PebbleTec surface, causing additional staining and discoloration. I was later told by Keith after he inspected my pool along side me that the issues could simply be "spot treated," which is not acceptable for a new build. Now, after months of documenting concerns that were present from day one, I am being told the PebbleTec issues are caused by pool chemistry and scale buildup. These defects were reported immediately after startup and did not develop over time. Additional problems included chipped travertine, sloppy concrete work around umbrella sleeves, construction debris left throughout my yard, delayed reimbursement for an agreed-upon water bill, and an AquaLink system that continues to malfunction. To make matters worse, I was asked to make my final payment before the project was actually complete, despite outstanding issues that remain unresolved. What disappoints me most is the pattern of poor communication, lack of accountability, repeated excuses, and attempts to shift responsibility rather than resolve legitimate concerns. I do not recommend Premier. I would give zero stars if I could and will be pursuing formal escalation of these issues.

We were really happy with the whole process, the professionalism and price. Our initial fears were…read morebeing abandoned halfway through , after they had us "on the hook." That never happened. Scott Fowkes did an awesome plan, Michelle an awesome project manager, Jason handled the construction aspects well, and Shelly handled the end of constitution follow-ups. What a great team! In all, everything went quick, was just what we asked for, communication was excellent- and quality superb!

I have a older pool and I had a part that broke. my local pool parts place didn't have the part…read moreand didn't want to take the time to look it up to order. I found Price busters pool and spa, many miles from my house and stopped in. I had visited many independent shops before trying price busters with out any success. I need to say that from the moment I walked into the shop I was treated so nicely from the young lady at the reception desk. Then the owner help me right away. He knew in minutes what I needed and supplied me the part. I discovered that I needed more parts to finish the jobs. I drove back and they helped me with the new parts and helped me install it at the store. Old fashion expertise and friendly people. I wish I lived closer. I will continue to make the 15 mile drive to get all my pool needs. Thank you again

Saved us again! We were having trouble with our dream maker spa and stopped to have our pump…read moretested. The guys were awesome confirmed the pump was worked and told us to check the fuse. We did and it worked! Needed a few replacement parts and they had those too. Expensive but these parts are hard to find and we needed them. They were very helpful! We won't go anywhere else.

I've been a customer of Shawn's Pool Store since they first opened, and they've earned my business…read moreyear after year. Everyone there is knowledgeable, friendly, and genuinely focused on helping customers rather than just making a sale. Their service technicians are always professional and courteous. They call ahead before arriving, which gives us time to secure our dog--a small detail that we really appreciate. Over the years, we've relied on Shawn's for everything from routine pool chemicals and accessories to major maintenance, including pool drains/startup, cleaner rebuilds, filter cleans, acid wash, and even a salt cell installation. Every job has been done well and at a fair price. Whenever I've needed repairs or considered buying a new pool cleaner, Shawn has always taken the time to explain the different options, along with the pros and cons of each, so I could make an informed decision instead of feeling pressured into the most expensive choice. When we had a pool leak several years back, Shawn even put me in touch with another company that found the leak right away and began repairs immediately. It's hard to find a business that consistently provides this level of honesty, expertise, and customer service over so many years. I highly recommend Shawn's Pool Store to anyone looking for a trustworthy pool supply and service company.

I will never again do business here. I wish I could give it ZERO STARS. I went in person to get an…read moreestimate after I had already done a "pool school session" and a tech call previously and had schedule to have my pool clean. I wanted to make sure how much it was going to actually cost me, so I made sure that they knew WHAT I HAD IN SUPPLIES including the fact that I had three bags of salt and I wanted them to be used so that I would NOT HAVE to pay their price for the salt needed for my pool. I knew I would need two additional bags but that was it. Well it DID NOT GET USED even though it was NOTED on my file. Then I also knew I needed to replace the filters and would do so at the same time as when getting my pool drained and refilled. The tech was already here, it's not like he had to do an extra trip or anything. I had called and spoken to Shawn over the phone because I received a text letting me know the filters were on sale with a 15% discount and I wanted to make sure the discount was applied to my invoice. He said that yes it was going to be applied on the final bill. Except Shawn failed to mention the FACT THAT THEY WERE GOING TO CHARGE ME $140 additional for putting the filters in. But the worst part was when I went in person to find out why my bill was so high. Of course being the honest person that I am I HAD ALREADY PAID THE INVOICE. Because both the young guy with the beard can't remember his name and a lady with short curly hair ( also don't know her name) were very rude. Even though I was not talking to her in regards to my situation she decided to butt in and tell me that "was I thinking I was going to get things for free?" And the guy all he could say was " well I don't know what was said and what wasn't" pretty much my word against theirs. THAT'S FINE I WILL HAVE THE FINAL WORD, YOU ARE A RIP OFF. YOU JUST WANT TO MAKE A QUICK BUCK. BEING TRANSPARENT, UPFRONT AND HONEST GOES A LONG WAY. ***BE AWARE AND MAKE SURE THAT YOU ASK DETAIL QUESTIONS IF YOU DO DECIDE TO DO BUSINESS HERE ***

At first the service seemed like it was going to be great. They seemed eager to help. This turned…read moreinto a lot of unnecessary parts being sold to me. When it came time to coming to my house for an actual repair, they flaked. Would not recommend which is a shame as they are in my neighborhood.

Amazing customer service. I had a part that was out of stock. They went out of their way to contact…read morethe Hayward rep and get the part for me. Also, great stock of everything you need for pool!!!!

Noticed my pump was leaking yesterday and Jay came out this morning to replace and repair my…read moresystem. He did an amazing quick job, 10/10 would recommend!

Awesome job today, beautiful sparkling clean pool…read more Excellent cleaning job by our pool guy.