Always good service. If there are a lot of people in there just be patient. Always treated me great.read more

I absolutely love the service at Leslie's in San Tan Valley. I ordered a pool cover on line and it…read morehad several holes. I took it into the store and Liz ordered me another one and drove to Phoenix and picked it up. Liz is always so knowledgeable and helpful. I am a new pool owner and Liz always takes the time to answer my questions and discuss the different options for pool care. Thank you!

Have had a Bullfrog Hot Tube for 4 years and the people that did the quarterly cleaning of our hot…read moretube were amazing. Always on time, always friendly and did great work. My complaint is with the new pricing... They did increase the cost of the cleaning which I can appreciate as everyone is raising prices and if that had been all, would still be using them. What grinds my gears is the added $75.00 trip charge now in place. They did several hot tubes in my area and each of us paid the trip charge. So, they made an extra $150.00+ or more on the same trip. To me this almost price gouging. All of use where within 10 miles of each other, we are only 33.2 miles from the office. They have to drive farther to north Phoenix. Anyway, found someone local who is half the costs for the same service.

Arrived to pick up our spa and deliver to sons home. Not a Hello, Good morning, nothing, three men…read moreand none of them personable, only seemed perturbed they had to work.

We had an issue with our spa cover that was most likely a product defect. Jeremy handled the issue…read moreprofessionally and even went the extra mile and delivered a new spa cover to our house. I found that to be outstanding customer service. Thanks Jeremy and Henry. You guys are the best. Paul & Cathy Kukla

I came to the store with some service needs and they were Johnny on the spot. They saved my bacon!…read more I will be doing business with these guys again soon. They have my vote.

I'm surprised there's no ratings for this Leslie's location i've been in a couple times and a young…read moregentleman. Tyler has helped me and really it felt like it was his store and he was there to give me assistance. It's called Customer Service hard to find these days but he definitely has it. I don't know if he's the manager or not but I hope somebody notices this review. Also, I know the store is fairly new, but it is impeccably clean unlike other locations. Thanks again for the great job. I did find out. He is the general manager of that store. No wonder and he could probably train some other general managers at other stores on how to do an awesome job. Thanks again for the outstanding customer service Tyler It's really appreciated. I'll send all of my friends to your location. Malaga Pono and Hele on as we say in Hawaii

Always my go to here in QC. Very helpful for water analysis and product support. Often have items…read morein stock for mechanical issues as well. I like the rewards program as well.

My experience with Premier has been extremely disappointing from start to finish…read more For context, I'm a solo mom. My husband was murdered in May 2020, and at the time we were planning this pool together. That makes this experience even more painful and personal. In the beginning, things seemed promising. Scott, the salesperson, was responsive and personable. At one point, he told me the owner wanted to "do something special" after seeing my story on social media. I never asked for that, never brought up my circumstances, and nothing ever came of it. Looking back, it feels more like a sales tactic than a genuine gesture. Before construction began, I was told by the city there were multiple options for addressing an abandoned pipeline easement on my property. However, on excavation day, with a full crew already on site, I was told by Jason that the only option was complete removal at a cost of $6,400. I felt pressured into making an expensive same-day decision after receiving conflicting information throughout the process. The pool depth also ended up different than expected because key measurement details were never clearly explained. The biggest issue has been the PebbleTec finish. From day one it was visibly uneven, blotchy, sparse, and discolored in multiple areas. I reported these concerns immediately with Shelley and was told to wait several months, but nothing improved. A pool light that was clearly included on my plans was also never installed. After initially being told it couldn't be corrected, I had to repeatedly escalate the issue before Keith agreed to drain the pool and install the light. They did add an additional light for the inconvenience. Unfortunately, during that drain, Premier's crew left dirt and mud inside the empty pool. The mud dried onto the fresh PebbleTec surface, causing additional staining and discoloration. I was later told by Keith after he inspected my pool along side me that the issues could simply be "spot treated," which is not acceptable for a new build. Now, after months of documenting concerns that were present from day one, I am being told the PebbleTec issues are caused by pool chemistry and scale buildup. These defects were reported immediately after startup and did not develop over time. Additional problems included chipped travertine, sloppy concrete work around umbrella sleeves, construction debris left throughout my yard, delayed reimbursement for an agreed-upon water bill, and an AquaLink system that continues to malfunction. To make matters worse, I was asked to make my final payment before the project was actually complete, despite outstanding issues that remain unresolved. What disappoints me most is the pattern of poor communication, lack of accountability, repeated excuses, and attempts to shift responsibility rather than resolve legitimate concerns. I do not recommend Premier. I would give zero stars if I could and will be pursuing formal escalation of these issues.

We were really happy with the whole process, the professionalism and price. Our initial fears were…read morebeing abandoned halfway through , after they had us "on the hook." That never happened. Scott Fowkes did an awesome plan, Michelle an awesome project manager, Jason handled the construction aspects well, and Shelly handled the end of constitution follow-ups. What a great team! In all, everything went quick, was just what we asked for, communication was excellent- and quality superb!

Found them on Yelp needing a hot tub repair co. I really liked my experience with this group and…read morerecommend. The day of my appt I realized the power had blown to my backyard and the service tech would not be able to test the tub without it! I called to cancel and they were very gracious saying they would reschedule the following Monday so I could have time to get things fixed. Apparently they did not update the tech because he showed up on time a few hours later. When I explained to him that I had to cancel and why he said he would still come in back to take a look at make and model etc- no extra charge! When he came back on Monday (same guy) I felt he was very honest and upfront about what needed to be done and whether I should do refurbished equipment or new (they offer this!). If you need a repair please call these guys. They are definitely honesty and looking to give the best service as possible.

Misunderstanding from the start - thought I was told their service fee would be applied against the…read morerepair - nope. Tech said the pump didn't need to be replaced and that was good because those were like $150 - it was two gate valves that had failed, so this would be "a lot less". Those gate valves are $15 each at Home Depot BTW. The bill was $630 - didn't get anywhere with the store when I called. Would definitely not recommend them to anyone - too many other places and people who will deal fairly.

I've been a customer of Shawn's Pool Store since they first opened, and they've earned my business…read moreyear after year. Everyone there is knowledgeable, friendly, and genuinely focused on helping customers rather than just making a sale. Their service technicians are always professional and courteous. They call ahead before arriving, which gives us time to secure our dog--a small detail that we really appreciate. Over the years, we've relied on Shawn's for everything from routine pool chemicals and accessories to major maintenance, including pool drains/startup, cleaner rebuilds, filter cleans, acid wash, and even a salt cell installation. Every job has been done well and at a fair price. Whenever I've needed repairs or considered buying a new pool cleaner, Shawn has always taken the time to explain the different options, along with the pros and cons of each, so I could make an informed decision instead of feeling pressured into the most expensive choice. When we had a pool leak several years back, Shawn even put me in touch with another company that found the leak right away and began repairs immediately. It's hard to find a business that consistently provides this level of honesty, expertise, and customer service over so many years. I highly recommend Shawn's Pool Store to anyone looking for a trustworthy pool supply and service company.

I will never again do business here. I wish I could give it ZERO STARS. I went in person to get an…read moreestimate after I had already done a "pool school session" and a tech call previously and had schedule to have my pool clean. I wanted to make sure how much it was going to actually cost me, so I made sure that they knew WHAT I HAD IN SUPPLIES including the fact that I had three bags of salt and I wanted them to be used so that I would NOT HAVE to pay their price for the salt needed for my pool. I knew I would need two additional bags but that was it. Well it DID NOT GET USED even though it was NOTED on my file. Then I also knew I needed to replace the filters and would do so at the same time as when getting my pool drained and refilled. The tech was already here, it's not like he had to do an extra trip or anything. I had called and spoken to Shawn over the phone because I received a text letting me know the filters were on sale with a 15% discount and I wanted to make sure the discount was applied to my invoice. He said that yes it was going to be applied on the final bill. Except Shawn failed to mention the FACT THAT THEY WERE GOING TO CHARGE ME $140 additional for putting the filters in. But the worst part was when I went in person to find out why my bill was so high. Of course being the honest person that I am I HAD ALREADY PAID THE INVOICE. Because both the young guy with the beard can't remember his name and a lady with short curly hair ( also don't know her name) were very rude. Even though I was not talking to her in regards to my situation she decided to butt in and tell me that "was I thinking I was going to get things for free?" And the guy all he could say was " well I don't know what was said and what wasn't" pretty much my word against theirs. THAT'S FINE I WILL HAVE THE FINAL WORD, YOU ARE A RIP OFF. YOU JUST WANT TO MAKE A QUICK BUCK. BEING TRANSPARENT, UPFRONT AND HONEST GOES A LONG WAY. ***BE AWARE AND MAKE SURE THAT YOU ASK DETAIL QUESTIONS IF YOU DO DECIDE TO DO BUSINESS HERE ***

Customer service goes a long way. All employees are eager to help. When you're carrying all the…read moreheavy stuff out they offer to help you, you don't have to ask, workers dont seem annoyed that you're there, and they also give good pool advice. We did a new system and they gave all options to use. We ended up going with a pre filter as well. We didn't even know that was a thing. Thank You Sun Devil pools (Higley and Pecos location)

At first the service seemed like it was going to be great. They seemed eager to help. This turned…read moreinto a lot of unnecessary parts being sold to me. When it came time to coming to my house for an actual repair, they flaked. Would not recommend which is a shame as they are in my neighborhood.

Jacob has done a great job maintaining our pool! He's friendly and professional. Our pool looks &…read moreworks terrific.

Noticed my pump was leaking yesterday and Jay came out this morning to replace and repair my…read moresystem. He did an amazing quick job, 10/10 would recommend!

This place has great reviews for service and selection but we must've came on the wrong day…read more Arriving a gentleman was sitting on a tractor and we asked where a specific plant was and he pointed "out that door and down the row to your right." No other customers were there that needed help so you think he could've gotten off the tractor and helped us find them but nope. We walked out to the nursery area to find the walking paths flooded in water. Not just wet but water so deep it would have come over the soles of my shoes. We had to navigate like we were hiking in a river. Another employee came out and acknowledged that "it sure is wet out here" and quickly walked away without offering to help. I found the selection to be lacking in any plant variety but who knows if we were even looking in the right place since no one wanted to assist us. We went to Moon Valley and received excellent customer service and found the plants we wanted...without wading in water. I love small businesses and may give A & P another shot but was disappointed with our first visit.

I love A & P!! They always have a great variety of plants, if you are looking for a well priced…read moreselection this is a good spot.