I was reluctant to hire a pool company until I returned from an extended vacation to find I had a swamp where my pool used to be. Looking at the mess I felt like the fix was over my head. I sent out a few quote requests, and Kyle got back to me quickly with a competitive rate. I hired his company, and Scott came out to get my pool looking pretty again. Green turned to blue in no time, and we were back in good shape for Summer fun. After the swamp, and following black mold were remedied I hired Radiance Pools to handle my weekly maintenance. Jeremy became our weekly pool pro, and he was great. Fortunately, he was also very patient on all the days I forgot to unlock my gate. We were happy clients for about half a year, until I sold the house. During the summer their services cost about the same as I was paying for chemicals to maintain the pool on my own. In the cooler months it would have been much cheaper to maintain on my own, but we happily kept them coming because of how easy they made things. I'd still be a paying client had I not moved. read more

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​1 Star - Unprofessional, Incompetent, and Unsafe ​Do not hire this pool service company. We hired them to clean our pool, but despite months of service, they failed to turn our pool from green to blue. It gets worse: they completely ignored the pool motor during their visits. When a separate cleaning team inspected the pool, they discovered that the motor was actually punctured and on the verge of failing dangerously. ​We have received multiple complaints from tenants about their lack of work and poor results. This business does not check equipment, fails to resolve basic water quality issues, and creates safety hazards through neglect. Save your money and go with a reliable service instead. read more

I had an appointment with Radiance Pools today at 9:00. They were a no show with no call. Very Disappointing!

Kyle at Radiance has been amazing... My experience with pool service has been a nightmare, Kyle solved all that, haven't had a green pool ever since I hired his company. I have moved but recommending Radiance Pools for your best experience. Brian McComb read more

I had house in chandler Kyle had just stated working on 2 weeks ago They had made progress, transparent in communication, even sent out tech on Saturday Cannot wait to see pool in good and mint condition So far highly recommended Evan read more

Your man Jason has been cleaning our pool for two months now and we would like to thank you for sending him to us. He does a beautiful job, going the extra mile taking care of details others never bother addressing. Besides being so efficient, Jason is also very friendly, and we very much appreciate this. We searched for a reliable pool cleaning service for a long time, and it appears we have finally found what we wanted. We strongly recommend Radiance Pools if you need the services they provide, especially Jason. He is an asset to his company. read more

I got a quick response when inquiring about price and they came out to service my pool quickly. They text me before every visit so it gives me a chance to put the dogs away and I get a detailed report in my email after every visit. They even send recommendations on what they feel we could improve and give me options to make those changes. Thank you so much for the amazing service. Night and day difference from who I had previously. read more

They were prompt , reasonably priced with different options and were able to start right away. My pool looks great! Clear and blue! Beautiful! Thank you! read more

The owner said they would credit my account since I did not receive service on weeks that I was billed for. Not only did they not follow through on that, they sent me another bill when my pool hasn't been serviced by them in a month. read more

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They were honest quick and knowledgeable. They were very tech savvy. Everything was done over Yelp texting feature till we firm up the appointment. Definitely will use them again in the future. Pricing was also very fair. Service provided: replace motored for a pool pump read more

Radiance Pools - Pool Cleaners Near Me

Stop breaking our pool 1-2 times per month. Respond to texts. You need to up your game or refund your premium prices when you goof up which seems to be way too often read more

Very happy! They arrived the very next day. Doing a great job! I'm grateful. It's a 5 star!

had some filtration problems and my servicer only cleans pools so, I called Radiance who replaced pretty much everything from filter to in-floor cleaning heads. They are my new pool servicers... read more

Very quick to respond via yelp and had a tech out the next day. It was a cheap repair and the company knew it and I was not an existing customer so given that and the fair price, they have all of my future business until they lose it. Thanks Radiance, I had just emptied my pool and cleaned it perfectly and would have had new green water had it not been for your quick response. Thanks a ton! read more

Radiance Pools - Broken salt cell mount - Pool Cleaners Near Me

Positive experience went south real quick and sneaky used car salesman experience was what it felt like when I was done with their pool service. The owner even threatened me to go to the house which I had sold to remove parts that I never agreed to pay for if I didn't pay him. I guess more like extortion than used car salesman. I definitely will not ever call them. There are a million pool service companies to choose from do your self a favor and stay away! read more

Replaced my pool motor as quoted. Communicated 100% through text. Replaced the electric whip when new motor was a tight fit.

Great only at first. I was with Radiance for about a year techs changed often, there was seemingly a high turnover. Each week they'd drop a chlorine tablet and head out within 5 minutes. Pool was always dirty. I raised this issue several times without change. The equipment was not maintained and several issues arose. I have a new provider now and my pool is prestine, I should've switched much sooner. read more

This company is beyond a joke. We hired them about a month ago when our old pool guy moved out of town, and chose him because he had solid reviews. Not sure how. Scott and the team never respond to emails or texts, and if you try to leave a voicemail with Scott (the GM), his voicemail hasn't been set up. Our pool has been unusable for a month now. They give you these little reports after they come, and I'm convinced that they simply show up to take the picture and leave. They're stealing from their customers at this point. I took these photos 7 minutes after the technician left. Get ready for this being your "job well done". DO NOT USE THESE CROOKS! read more

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Everything started out great with Radiance. Jason spent time cleaning the pool and balancing the chemicals. My pool had never been cleaner. He showed up the same time each week, talked to me about changes to the equipment settings, and was responsive to my texts. Things went downhill when a different tech started showing up each week.. Random guys, on different days, who spent 5 minutes in my backyard. My pool went from sparkling to green over the span of a few weeks. read more

Radiance Pools - Before and after - Pool Cleaners Near Me

Everything started off good with this company. Although our pool was never really clean clean after service...we stuck with them while it took over 2 months to try and diagnose the problem. Had us replace this and that...still had a dirty pool. It takes anywhere from 3-7 days for them to get back to you about something. Changed companies and within the first week the other company had our pool working perfectly. read more

I needed my main pool filter cleaned and after reaching out to the Radiance, they were very responsive. The tech came out the next day and did a very thorough job of cleaning. Apparently, my prior service provider even though they charged for filter cleaning didn't really do a good job. I'm a satisfied customer from the work completed. read more

I waited too long to decide about what to do with my broken pool pump. It quit working in late January, and I dithered for a while before reaching out to Yelp. I actually asked for a quote from a competitor of Radiance, but Yelp sent out RFQs to 4 other companies, and I ended up choosing Radiance. Of the other 4 companies, I got responses from 3. One didn't have a contractor's license, I was ghosted by one, and one wouldn't sell me what I wanted (Sand in a Sand filter -- they insisted on pool-grade crushed glass instead). It took ME a week and a half to decide exactly what I wanted and picking Radiance. They came on the day scheduled and gave me exactly what I wanted -- replacing both the 30-year-old Pump and Filter...and all the above ground piping. Today is day 4 with the new pump and filter, and everything is working perfectly. In that week and a half, my pool finally turned -- I'd managed to keep it from turning green before I contacted Yelp. Now with having run the new equipment for 4 days, my pool looks perfect. Radiance did great for us. Now, trying to figure out how to get ME to act faster. read more

Our guy Jason with Radiance Pools always goes above and beyond in taking care of our pool. The pool is always pristine. Pump went out a while ago and Scott was right on it. Brought us a new variable speed pump, installed it and programmed it immediately. Can't remember how long we have used them but it has been years. Built the pool in 2004, had another company servicing it but they retired and we found Radiance. Very lucky to have them! read more

I originally hired Radiance Pools 2 years ago to replace my pool motor with a rebuilt single speed motor. I was satisfied with the job they did and their responsiveness. The motor had a 1 year warranty and it lasted about 18 months. I hired them again this last May to replace that motor, and this time I went with a variable speed motor. Again, they were very responsive, and I was satisfied with the job they did. I gave them a 5 star Yelp review. The reason for my 1 star review... for the last 3 weeks, I can't get my pool to clear. The motor appears to be working fine but my pool is cloudy. As I mentioned above, I have been satisfied with their work, so I reached out to Radiance Pools to request a service call (that I intended to pay for). I got no response. Since then, over the last 3 weeks, I've reached out to them 3 times by phone (no one answered, I left messages) and 3 times by e-mail and I've gotten no response. Each time they have done work for me, I have thanked them and paid my invoice immediately. I've never been ghosted by a company before. I'm not sure why they won't return my messages, but I seriously doubt I'd hire them again. read more

We have been using Radiance Pools for a little over a month and they have been great! They always show up, they take the time to test and adjust chemicals, and they replace equipment when needed. Their techs are super nice and knowledgeable as well. read more

As experienced by another reviewer, things with Radiance started out okay. then the regular tech had an issue and eventually he was no longer our tech. Calls were slow to be returned after several messages, instructions weren't followed, requests went unanswered. Reliability and communication is every bit as important as the service itself. I am so frustrated with the lack of response, that I had no choice but to terminate this relationship and find another service....which I did today! The owner is apparently some elusive recluse that doesn't speak to customers. Maybe if he were to get more involved, some of these issues would be rectified. I'm done..... read more

AVOID THIS COMPANY AT ALL COSTS. Really horrible experience. Rarely showed when they said they would, had to reach out numerous times just to get them to come, never sent a single bill, until after they were fired (to which they never responded) they just sent me to collections. At which point I found out that in addition to the agreed monthly fee they charged for chemicals without disclosing that it would be in addition to the bill, also charged me a new chlorine float without asking. They never answered calls or returned any. I disputed the charge but they sent what I can only guess were fake dates for service so I unfortunately had to pay as I don't really know what else to do. I wish I had come here to read the other reviews before using them. read more

Kyle's team showed up on time and did a great job acid washing and bead blasting the hard water line on all of the tiles. All of the work was done within 1 day and it's a 30k gallon diving pool with 170' of tile. Would highly recommend. read more

Radiance Pools - Pic of partially drained pool - Pool Cleaners Near Me

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Filter pump went out and needed a new install. Radiance Pools was great to work with. Kyle gave me a few options to choose from and Kevin did the install and he was great! What I really appreciated besides the prompt replies, was the fact that Kyle was able to quote my job from the photos I supplied. That was really helpful. Other companies needed to schedule someone to come out (often many days later), and some even charged for that. Radiance is a good honest company to work with. I'd recommend you do business with them. Satisfied customer. read more

I'm not one to leave many reviews but our experience with radiant pools was very unpleasant. Once the weather warmed up our pool turned green multiple times. After further inspection our filter canister had been cracked for who knows how long. The filters were so caked on with algae, even though they said they had cleaned them. Our pool filter could not have been in working order with such a large crack in it and they never said a word. We had multiple pool techs show up at random times and not on schedule. We also had expensive equipment go missing and just all around unreliable & hard to communicate with. They are still sending us new invoices via email although we canceled their services. read more

They've been pretty good so far. I've been with them for about 2 months. Thanks for the great service, the pool is looking good! read more

Radiance Pools - Pool after a cleaning. - Pool Cleaners Near Me

Kyle and Dennis gave me a great price on a new filter and pump. My old one decided to quit and it was time for replacement. I had algae start to form so it was very important to get my water moving again. I told Kyle of the importance of getting it done quick and he did just that. They showed up on time, ripped out my old pump and filter, got the new one installed, and disposed of all the waste within a few hours. My pool is now crystal clear and I couldn't be happier. I strongly recommend Radiance Pools for any service, cleaning, or new equipment needs. Kudos to Kyle on running an awesome business! read more

Radiance Pools - Pool Cleaners Near Me

We have a 20 year old pool with a broken heater. I searched to replace the heater, update the plumbing circuit, replace the filters, and update the automation. Kyle was immediately responsive with the most competitive bid. He performed all the work in a day and has been terrific at helping me figure all the new equipment out. He was truly a great find. I would highly recommend Kyle and Radiance Pools for your project. He exceeded all my expectations at a fair price. read more

Radiance Pools - Pool Cleaners Near Me

I've relied on Radiance for all of my pool cleaning/service needs for years. They are reliable, do great work and go above and beyond to resolve any issues. Great company. read more

Easy to work with, priced well and good work. Kyle replaced a LeafVac within a couple days of contact and left things labelled and painted.

Radiance Pools has great customer communication and when they did show up, my pool looked pretty good. They nickel and dime for every service, however. Backwashing, cleaning filters, and now pool chemicals are all extra! Then they switched payment companies without notice and we pay an additional fee just to pay the invoice. I asked multiple times for them to let me know when they would be servicing my pool each week because we have a dog and I needed to make sure she was inside. They would show up on random days at all hours of the day, even though I was supposed to be serviced on Wednesdays. They were inconsistent and way pricier than other places. They also take a lot of vacations and your monthly bills still count those weeks with no service. Would recommend finding a cheaper, more reliable pool service. read more

Kevin replaced the pool valve to fix the problem with the in pool turbos not rotating properly. After the replacement the water flow dropped significantly and the turbos still did not rotate properly. Despite sending emails, leaving two voicemails and telling the pool cleaner personally I received no response of call other than an email that claimed he would call. I've terminated the service due to this unacceptable customer support. read more

I have serviced my own pools by myself for a number of years, but needed to find a pool company to maintain my pool due to a shoulder injury that prevented me from brushing the sides of my pool. A neighbor recommended Radiance Pools to me and I have been using them since early 2022. Until today, I've had only a couple minor issues with them since starting service - there had been a couple occasions where my pool was not serviced due to broken down vehicles, a technician out sick, etc. No big deal - that kind of thing happens. I was paying $105/month for weekly service on my "standard" pool with no hot tub, water features or anything like that. I got a small discount (maybe $5 off) because a neighbor uses Radiance too. After each weekly service, a pool service report is sent out via email (I actually really like this). This report includes any updates, news, etc. that the company has to share, a summary of chemical readings, a summary of the chemicals added, a summary of services that were performed and a picture of the my pool once all services had been performed. I just fired Radiance Pools today for being dishonest. I do not feel comfortable allowing someone/a company on my property who is dishonest. CONCERN #1: Todays report showed that 3 "company" chlorine tabs were added to my pool. These "company" tabs are provided at an additional charge if you do not supply your own chlorine tabs. I have my bucket of tabs next to my pool equipment for the technician to use. I am not sure why "company" tabs were used instead of mine. Maybe this was so that they could charge more? After going into my backyard shortly after the service was performed, I noticed that my chlorine float was sitting rather high in the water (usually an indication that it is empty)... this is because it WAS EMPTY. No chlorine tabs were added at all. CONCERN #2: After realizing that no tabs were added, I went to check the skimmer basket to see if maybe the tabs were added there (not where they should go, but have heard of people doing this). Not only were the tabs not in there, but the basket had not been emptied. CONCERN #3: I also checked the basket at the pump and that had not been emptied. I've reached out to Radiance Pools to let them know my concerns, they blamed this on a "new technician" (Joshua C). I was told that the owners would call me back and did not receive a call, which makes me wonder how long this type of "service" has been happening. read more

Showed up on schedule and did a nice job installing our New Pentair Variable Speed Pool pump.

Kyle was quick to respond to my inquiry. Pricing was fair, so I accepted the bid. He arrived the same day and within 2.5 hours he was done. A Pentair VSF variable speed and a Pentair Whisperflo was installed. All new plumbing and electrical connections were included. All plumbing was painted to match. Boy are they quiet. He set up the programmer. Showed me how to troubleshoot the basics and off he was. He even submitted all my registrations and rebates online with Pentair and sent me email confirmations. Time will tell if the variable speed motor was worth it. But I would definitely contact Kyle or recommend him. read more

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