Let me start by saying this was, without question, the worst experience I have ever had with a…read morebuilder or pool company.
We chose Presidential Pools based on a friend's recommendation. The initial sales process was great--they designed exactly the pool we wanted. Unfortunately, once we signed the contract, the experience changed dramatically.
Before excavation, the third-party excavation company claimed their equipment would not fit and that my gas meter would have to be removed. The gas company told me this could leave my home without gas for several weeks. When I called the excavation company, the representative said he could make it work if I paid him $250 under the table.
Before signing, Presidential's designer had measured the property and I specifically asked multiple times if the equipment would fit. I was assured it would. I contacted Presidential and refused to proceed if removing my HOA wall was the only option. They eventually found another excavation contractor who confirmed a machine would fit. It was tight, but no gas meter removal was needed, and excavation was completed without issue.
More concerning, before this was resolved, the sales manager told me Presidential would simply pay the original contractor the $250 because "they do this all the time." Rather than addressing the request, they appeared willing to accommodate it.
After excavation, construction stopped for nearly two weeks and continued at an extremely slow pace. I repeatedly had to point out defects to the project manager and ultimately went through two project managers. Communication deteriorated, with calls and texts frequently unanswered and little apparent oversight of subcontractors.
The crews also showed little respect for my property. My backyard was repeatedly left with cigarette butts, drink containers and other debris. They broke my garden hose, which I reported in person and by text, but it was never replaced.
The workmanship had numerous issues. Waterline tile was installed without proper spacers, leaving tiles unevenly spaced and out of level. Several tiles had rough, poorly cut edges. Repairs were attempted, but visible inconsistencies remain.
The decking caused another major delay. We waited over a month because Presidential had not ordered the material after we made our selection. I was told they don't order materials immediately because customers may change their minds and they lack storage space. Regardless, this unnecessarily delayed the project.
Within a week of deck installation, polymeric sand had begun washing out and sinking. About a month later, several deck tiles sounded hollow when walked on, some appeared to be settling, and portions of the base were showing signs of cracking.
Another serious concern was the gas line trench. It was dug so close to my home that the bottom of the foundation was exposed. My independent home inspector documented this during my home warranty inspection. This raised serious concerns about the care taken during the installation.
We were promised we would be swimming in approximately 60 days. Instead, the project took approximately six months.
PROJECT TIMELINE
9/16/25 - Deposit paid/final design approved
9/22/25 - Permits submitted
10/20/25 - Pre-grading completed
10/22/25 - Pool layout painted
10/28/25 - Initial Project Manager meeting
10/30/25 - Excavation contractor contacted me
11/4/25 - Pool excavation
11/11/25 - Tile/decking selections finalized
11/12-11/16/25 - Plumbing installed
11/14-11/16/25 - Steel installed
11/22/25 - Electrical completed
12/1/25 - Shotcrete completed
12/9/25 - Waterline tile installed
12/11/25 - Gas trench completed
12/12/25 - Gas line installed
12/18/25 - Gas inspection passed
2/19/26 - Deck installed after significant delay
3/3/26 - City inspection
3/6/26 - Pebble finish applied
3/7/26 - Acid wash/pool filling
3/9/26 - Cleaning heads installed
3/13-3/17/26 - Main drain cap installed
3/30/26 - Equipment orientation
4/14/26 - Salt added
4/16/26 - Salt cell installed
This timeline does not include the smaller delays, lack of communication, repeated follow-ups, or warranty repairs required afterward.
I will include photos, emails, texts and documentation of the workmanship and construction issues.
I expected a professional experience and quality product from a company with Presidential Pools' reputation. Instead, I experienced poor communication, repeated delays, questionable business practices, inadequate oversight and workmanship that did not meet reasonable expectations.
Based on my experience, I cannot recommend Presidential Pools.
