I called him up to quote on a pool rehab. I had to call twice before he scheduled an appointment. He came over and measured our pool dimensions and discussed what our options were. Seemed like a nice guy but we never heard from him again. All in all, very disappointing. read more

After a nice conversation with the owner I was looking forward to meeting him. He boasted that he was always on time. Well I waited for him well past our appointment. No show. No call . No one picks up the phone. Very disappointed. I guess when a person is ready to spend 40 grand they should be totally flaked on. Thanks. Also . Women be ware. It's hard enough to be a female trying to find someone to build a pool, work on your car... this proves it. read more

Sharp Pool Creations - My response - Pool & Hot Tub Service Near Me - Cave Creek, Arizona

Matt and Jermey really know their stuff when it comes to pools. Several years ago I had Matt out to do home warranty work on the filter. I knew nothing of caring for a pool and Matt took the time to explain my system and proper pool chemistry to me. When it came to remodeling our pool, I sought 6 different quotes but none were as competent at a fair price as Sharp Pools. Our remodel was a challenge being a 30 year old pool that's been patched together over the years. We had no pool light, no auto fill, no dedicated suction line, no aerator and three different types of pool deck that was crumbling apart. It was a difficult project and there were some bumps along the way, but we love how the pool turned out and so has everyone who's visited. Thank you for all your hard work and attention to details in fixing our mess of a pool. Brandon and Rachel read more

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They pooped in my pool. It floated and they tried to say they didn't, but the evidence was right there!!!

Matt completed a large renovation on our aging pool - new pebble surface, waterline tile, depth conversion (diving pool to play pool), baja step, return lines, dedicated suction line, auto-fill, light, and probably a couple other things I'm forgetting. I got seven quotes prior to choosing Matt and picked him mostly due to his detailed quote and responsiveness. He wasn't the most expensive estimate I got but he wasn't the cheapest either. All told, all this work took about four weeks to complete and Matt kept me informed every step of the way via phone calls and text messages. I never wondered what his crew was up to and the finished result looks GREAT. I don't think I could be happier with our pool - it's basically new at this point. We plan to redo our decking at some point in the next two years and fully intend to give Matt a call. read more

Sharp Pool Creations - Pool & Hot Tub Service Near Me - Cave Creek, Arizona

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They may do good pool work, I don't know. Reached out several times to try to discuss having a pool put in. Texted the owner a few times, told me Kevin would reach out, Kevin never did. Eventually owner stopped responding to text as well when I followed up to ask about Kevin. Good for them for being so busy that they don't need new business I guess, but I have to give them 1 star based on my experience with trying to do business with them. If you want a reliable responsive company I would have to suggest you keep looking. read more

I have used this company a few times and they are always on time and know what they're doing. Matt the owner has personally taken the time to troubleshoot a few issues I've had over the phone out of his care and service to his customers where most companies would insist they come out so they can charge you. He and his employees take the time to educate you to be able to better understand and maintain your pool vs charging you for things which you can probably take care of yourself. I would HIGHLY RECOMMEND Sharp Pool Creations for any of your pool needs. read more

Today I had a visit to my home by Matt Petersen who represents Sharp Pool Creations. He immediately determined the problem with my pool and made repairs expertly. I was very impressed with his knowledge, thoroughness of taking action and repairing the problem, as well as took the time to backwash my filter. He didn't cut corners and was fast with the repairs. I have had visits from another pool company who was absolutely moronic in having any knowledge of what the problem/issue was. I highly recommend this business if correcting pool equipment issue.s read more

There are a lot Pool Companies in Arizona some of which have made my pool worse so I received estimates from multiple and after a brief conversation with Matt, it was clear that I should go with them. Not only was the pricing competitive, he worked with me to get items revised to work within my budget. His guys all showed strong work ethic and didn't skip a beat in record setting heat. I would recommend them to anyone in the market for repairs, remodel, full builds or anything else pool related as I am completely satisfied with my pools overhaul. Thanks Matt and Team! read more

I can't say enough about the quality of their services. Matt and Jeremy are awesome. I had a pebble tech repair on my spa. I had it quoted by another company for less but after 5 unreturned calls and a no show I called Matt. He was straight forward about what it would take and after seeing the work I can tell you they were cheap. They didn't half *** the job they took the time to do it right. I would highly recommend them to anyone. Best part they showed up when scheduled. Go figure that has to be said these days. read more

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Daniel B. was a *great* technician! He was very knowledgeable, efficient, understanding and quite friendly. Daniel gave me excellent advice on getting the pool swim ready in a way that would make the most of cleaning our pool while preserving and making the most of the new pool filter grids and diatomaceous earth he installed. I was most impressed that Daniel was understanding of some missing screws on our filter assembly. He cheerfully offered to get replacement screws from the hardware store for us and did so quickly. I recommend Sharp Pool Creations, and you'd be well-served to request Daniel B. as your technician. read more

Matt Sharp of Sharp Pool Creations is the best in the business.! Matt personally helped us with an amazing pool remodel and water features. Matt and his staff not only cleaned up during the remodel. (most contractors don't) His workers were polite and punctual. They Showed up when they said they would, and the job was finished on time. They made the process so easy. Thank you Matt for the great work and having the pool ready for swim season! read more

Matt Sharp and his team did a great job remodeling our 20+ year old pool. We needed to have the rolled bond beam removed as part of our backyard renovation, but wanted experts to take care of the pool interior. Matt provided a detailed quote and explained what needed to be done and how long each stage would take. He also helped us select the type of finish and color for the interior. He and Jeremy assessed the current state of not only our pool but also the pool equipment. Based on what my husband had been doing to maintain the equipment Matt did not recommend any replacement parts at that time. Matt took the time to learn what else we were thinking of doing and when we mentioned a hot tub, he shared his wisdom on what to look for when selecting and getting one installed. Based on his knowledge, we decided not to spend extra dollars to get a wall built around the hot tub (more challenging to maintain hot tub in the future); and we took the time to wet test the top end models of two different top names in the business. Matt is not affiliated with either company ...he just has experience on the repair side, so his knowledge helped us narrow our search. We are very happy with our final selection. I would recommend Sharp Pool Creations to anyone looking for a highly professional; responsive and top notch pool company to handle their install and/or remodel needs. read more

Had them again over to repair the pool and spa water heater They showed up on time were very courteous and found the problem immediately We highly recommend them read more

Matt and his crew did an excellent job of remodeling our 25 yr old pool, from replacing the waterline tile to the new mini pebble surface. He is very personable, professional and detail oriented besides extremely knowledgeable. The job was completed as he said it would be, and he personally took the time to educate me on proper pool chemistry. I don't know if many contractors are willing to do this for their customers. Do yourself a favor and let Sharp Pool Creations create a professionally finished job for you. Highly recommend them! read more

My old pool had been refinished but severely neglected after the home had been foreclosed on. The pebble tech finished was chipped, the cap tiles were cracked, and I had to manually vacuum it and top off the water with a hose. With cooler temps around the corner, I decided to contact Matt at Sharp Pool Creations to come look at my pool and give me a quote. I had some ideas on what I needed and maybe a few upgrades but did not know what would be the best additions for an older pool. Matt's experience in the pool industry really helped understand the normal pool repairs needed when refinishing as well as popular upgrades. It turned out that a lot of additions I was thinking of came standard with a Sharp Pool Creations remodel. Once we came to an agreement, Matt was quick to get the pool drained and chipped out. When the chip out was complete, it was clear some of the older pool troubles Matt warned me about were present in my pool. Pool deck separation, thin floors, and exposed rusty rebar were the beginning of my problems. Luckily Sharp Pool Creations includes floor and rebar repairs in their quote so it wasn't going to have to pay extra to have it repaired. Shortly after chip out the repair crews began to take care of my issues, Matt was busy hand creating new travertine coping stones for my pool, and the plumbing crews were installing the auto water leveler. Before I knew it my pool was ready for it's new Stonescape Midnight Blue finish! After the acid wash, Matt started my pool up, balanced the chemicals, and ensured everything was running right. He gave me a lesson on proper maintenance and chemical balance. He came back a few more times just to ensure everything was going well and my pool has looked great since. The whole pool remodeling experience I had with Sharp Pool Creations was great. Pool remodels are not cheap and can be rather stressful but Matt ensured everything ran smooth by being prompt and keeping me informed. If you are looking to have your pool remodeled do not hesitate to contact Matt! -Dustin read more

If you are looking for service on your pool, or to remodel your pool, look no further than Sharp Pool Creations. I have owned pools in several homes over the years and every one of them needed some kind of repair or service work at some time. It's the nature of the beast. But finding a pool service repair/remodeling company has always been an iffy proposition. Some were good, some just ok and too many were bad. Matt was sent to me as a service company for my home warranty insurance. I have used Matt Sharp since I moved into this recent home and as long as I stay in the No. Phoenix area, I will never have to look for a pool repair company again. If you want a professional, conscientious, fair minded, high quality, caring. personable company to do any pool work, you'll be happy you called Matt. read more

The rudest customer experience ever. Has no ability to communicate properly and very unprofessional. Would recommend staying away from this company. If only there was a lower rating available. Enough said. read more

Fast, professional and they handle all the details for you. Far exceeded my expectations. Bid was on par with several other companies but Matt, the owner, not only knows his stuff but he's into it. We had them install a buried propane tank and pool heater setup. I plan on using this company again for any future upgrades. read more

I really can't say enough great things about sharp pool creations. From the professionalism with his quote and completely explaining all my options, to being on time and reliable during the remodel process. We never felt ignored. We were not a big project by any means, but you would never know by how I was treated. Hopefully we can do a bigger project with him soon and really give him a chance to shine. From the first call the the final bill it was a pleasure working together and I highly recommend you give them a call! read more

I want to thank Sharp pools for coming out and replacing our pool motor!! They are awesome and reasonable.

Great Group of Class Act Guys Led by Matt Sharp. Matt Sharp is a young entrepreneur dedicated to helping you achieve your swimming pool goals... I own a home in Arizona and primarily have it listed as an AIRBNB (Comforts Crossing on Airbnb). Being my first year renting my home this way, I didn't have a heating option for my pool to offer my guests; as a result, I was losing opportunities to rent my home. In doing some research on pool heating options, I decided to go with a heat pump. It is important to note that I live in Chicago, so being able to control the pump remotely with a smart phone app, have a highly efficient quality pump that wouldn't give me problems going forward and maintain heat in the pool with a cover and reeling system were all critical requirements for me. Probably the most important factor was being able to trust the person I was working with (given my location), give them a substantial amount of money to begin working and trust that they're going to come through for you - and Matt and team did with flying colors! I went to YELP and sent a request for quote, and I received several calls but the only one that really seemed like he really wanted my business was Matt. He was very informative, patient with my questions, explained things in layman's terms and, understanding my cost concerns, willing to work with me on the most cost effective options. An example of going above and beyond: On one of the days the guys came into work, the night before one of my sprinkler system stayed open and flooded my yard as well as my neighbor's yard. Thank God Jeremy (one of Matts team members) was there, because with his quick thinking, he went to the street and shut the water off at the main. My landscaper came later and replaced a broken valve. At the end of the day, I couldn't have been happier with the service, the results and the trusted partnership I received from Matt. I would recommend Matt Sharp and Sharp Pool Creations to anyone looking for a good partner, quality work and a fair price. Thanks Matt, Jeremy and Team!!! read more

These folks showed up on short notice to repair my pool heater. The service tech was knowledgeable and eager to do a good job. The price was very reasonable. Highly recommend. read more

This guy forgot to put compound on a pvc joint fix and when I called him back and let him know he completely freaked out. Stay away from this company. Poor quality work, poor customer service, offensive, rude staff. One star is generous. read more

I recently moved into a home and the pool needed some work done. Matt has come out three times, once to fix a motor, once to fix a water valve and lastly to fix the plumbing around the filter. Matt is always available to come and fix what is broken and is extremely reliable. In addition, he is always on time and does quality work. I had shown him some bids from other pool companies and he went down the list with me showing where they were overcharging, what actually needed to be done and what was just a scam, and what a fair price is. He is extremely honest and not looking to cheat someone just to get a dollar in his pocket. It was extremely refreshing to deal with someone that you can trust. Also, for what it is worth, when Matt has come over and worked, he doesn't just go through the motions. You can tell he works hard and doesn't just go through the motions. If he has to go to his truck for something, he does a speed walk (almost running). If you are need of pool repairs or anything, I would highly recommend Matt and Sharp Pool Creations. read more

Sent out by an insurance company to diagnose the problem with my pool they seemed more interested in trying to sell me a very expensive piece of equipment rather than deal with a simple problem that I was having. I have seen his responses to all the customers that complained about is firm and its handling of insurance claims. I fully agree with his responses some customers do not understand the terms of their agreements with their insurance companies. This is not the case with this review. I had a number of people look at this unit after they came to my property and all agreed that the technician from this firm and his analysis was dubious at best. I write fairly and honestly and and sensitive to small businessmen I would also recommend that the owner of this firm carefully consider his responses to people with complaints towards his firm. Rather than making the reviewer appear to be an idiot a response of " please let me contact you and discuss this matter" or" I personally would be happy to come out and look at your unit and discussed the issue and I'm sorry for your displeasure"..you wil get a lot more mileage with that type of response. Your technician was way off and may have cost of another person thousands of dollars. Thankfully I did not just fall off the apple cart and had the good sense to check with several other service providers. The problem is now fixed and it was fixed for a fraction of what your technician was trying to get out of me. The readings that they gave me for my pool water quite off as well in attempt to justify their position with regards equipment they were trying to sell me. I took samples of the water to leslies pool shop on 2 separate occasions 1. same day as your test and 2. 2 days later. I did this at 2 different stores. I was that they told they were a bit high but not even close to as high as your technician told me they were and according to for professionals not at levels that would cause the damage that your technician claimed. A warning to all. On all big ticket items make sure you get a 2nd and 3 rd opinion. I'm not sure if this was a technician hired by the company or the owner but I would not recommend this firm. read more

Matt and his crew recently finished a great remodel of one of our pools. He took a dud and turned it into a resort like oasis. He has also fixed many pool problems for us ranging from filter failures, pool heater repairs, and replacement pool motors. He is very knowledgable about pools and spas and can quickly diagnose and repair your issues. I recommend him to friends and family on a regular basis. You will not be disappointed in his quality of work. read more

Our new home has a Pentair intelliflo pump it was making a loud sound at low speed. Home warranty sent pool company this person had no tools, had a dress shirt and jeans and who was clueless! so I asked for a second opinion. They send me two more companies names so I look them up both company's and they both had F with the BBB, I ask for another company that could feel confident with. They gave me Sharp Pool Creations, Inc. they where not listed with BBB, BUT after reading the reviews on Yelp and talking to Matt. I agree to have him come over. Matt was Very Professional check everything with my pool, flow, pressures changed seals and enducated me on my pool pump. He also use his cell phone and called my power company and set my pump to save use money on off peak time. WOW WHAT a difference!. I would highly Recommend Matt to anyone who needs help with their pool or pump. I am also going to have Matt resurface my pool once the heat is over. Thank you Matt for being honest and professional. Regards, Veronica :) read more

Have used Matt and his team for some time now and always found him to be very professional, knowledgeable and charged very fairly for his work. Recently, my sand filter gave out after almost 20 years of use and his team, came out, removed, and replaced the unit with something much better. The work was done properly the first time and everything is looking good and working well... If ever I have pool issues, Matt and his team will always be the 1st company I would call and trust to help out and get things running smoothly again.... read more

This year we decided to get the pool remodeled since the plaster was starting to crumble in a few places. I called a handful of places (some big names, some smaller) and decided to go with Matt for a number of reasons. Nobody was better than Matt in terms of laying out all of my options and making recommendations based on the budget I had. I appreciated that he took the time to explain every cost involved with a remodel and what options I had for some of the items. He really showed his knowledge when he gave me a timeline and then gave me the reasons why things may be delayed a bit (e.g. concrete work needed). The project came to an end only a few days later than initially estimated. During the project, I reached out to him with a status update and he got back to me within a day with an updated timeline, it was really helpful. It's been a few months since the project has been wrapped up and everything still looks fantastic. Thanks Matt! Work done: Pebbletec pool, new tile, cool decking, water leveler installed, filter-related additions. read more

In response to Matt.... RUN AWAY FROM THIS COMPANY 1. Anyone that wants pictures of the work please just ask..... they speak for themselves. Terrible work, no pride. 2. Anyone who wants to see how Matt thinks of Tenants/Renters just ask and I could share his emails.... they speak for themselves. This guy is a name caller before he understands the issue. (note in the emails I never stoop to his level and call him names like he does). So unprofessional!! 3. The pump worked fine on a timer, his guy comes and manipulates the controls and then it no longer works. Instead of accepting responsibility he initially denies touching the controls or pump. (its all in the emails) Later, he admits that yes they would touch the controls and run the pump to test their work. But only after I call him out on that letting him know I was there and saw the pump running and his technician told me he set it up to run for 24hrs as that was what the pool needed. The technician assured me everything would go to normal on its own which was important because I was flying out to LA. But nope, the equipment runs all week 24/7 on my energy dime. When I let Matt know of the problem he gives one excuse after another (we didn't touch it, that's not in our scope of work under warranty, that's a one second problem to fix, you must be lazy, your complaint is laughable, etc etc). After that he belittles me for not knowing how to fix it myself. After that he attacks another pool service company as incompetent to hide his own incompetency. My pool turned green because his company was scheduled to do their work before the regular service company would be willing to return. Sharp pool creations couldn't open a combination lock.... they don't know how to even though they had the code (and they call me laughable and lazy because I don't know how to turn the pool out of service mode)!! Guess what I did? I called their tech and walked him through how to turn the combination lock. Which is more than this company has done for me with my issue! It didn't work, I had to eventually remove the lock for them, so incompetent. So their incompetence pushed back the schedule on everything including my regularly scheduled pool maintenance...... That's why my pool turned green.... Because of you Matt.... not because of the other guys. BECAUSE OF YOUR INCOMPETENCE. Because you couldn't complete the job on schedule!! Take Responsibillity!!! I don't know how or if I can add attachments but anyone wanting emails, pictures etc can ask. Matt is the problem here- No PRIDE No Professionalism No integrity. read more

Matt Sharp, yep, THE Sharp of "Sharp Pool Creations" is who we had the pleasure of working with from the start. As a side note, our project grew in size (at my choice), from a home warranty call on our backyard in-ground pool filter and plumbing to adding a request to replace a failed halogen spa light with an LED light which was needed for our in-ground front area spa.... point is, Sharp Pool Creations employees are great as well. Either way, back to the review. The two points I want to make are: 1) If you have a home warranty company and have the ability to request a Pool Company, Sharp Pool Creations is your team.... it will be fixed once and it will be fixed right. Communications, Quality of work, as his shirt said, Exceeded Expectations. 2) If you have a job you want to complete (as we did with the LED kit and controller for the Spa) he provided me multiple options, each with an approximate cost (including, part, labor, tax, etc) and guess what? He did the work, with quality parts, quality workmanship, and came in at exactly what he quoted. Matt taught me quite a bit about my pool system. Helped me to understand where some electrical changes needed to be made for safety issues that would be fixed by an electrician (he was not trying to up-charge or sell, literally providing safety information for my home). All of this was scheduled, setup, and completed in less than a week. YES, from my call to the home warranty regarding my pool filter/plumbing to the site review (and request to replace the bad halogen bulb in the spa with an LED and controller), it was 5 days. He had a FULL plate of business already that week, but offered to fit us in his schedule if he could come at 645am... seriously, how many people have that work ethic anymore? Pool Repair, Pool Design, Pool Engineers are a dime a dozen in AZ.... Sharp Pool Creations, well, they are one in a million. Thank you for turning a bad situation with our pool pump and plumbing into one awesome experience. read more

Very professions, knowledgeable and honest. Matt has earned my trust and will be the only call that I ever make to repair and service my pool. read more

Of all the contractors we have used remodeling our pool was by far the best experience. From the very beginning Matt was extremely helpful. He came to our first appointment with pictures and ideas. His creativity was amazing. The quality of the work is top notch. We were doing our remodel long distance and Matt was great at keeping in touch with us every day. I think he actually had us on speed dial. We had a deadline of completion and Matt made sure the deadline was met. He went above and beyond when we asked to light the scuppers, figuring out how to get that done. He has also been there to answer any questions we have had on the pool since completion. We love our pool and the job he did was amazing. read more

I met with Matt to discuss my pool remodel. I found him to be very knowledgeable about what needed to be done when remodeling a pool. I welcomed his ideas and we laid out a plan for my pool remodel. My pool was built in the early 60's and has never had any updates. Matt and his team did an amazing job remodeling & updating the pool. My pool is like brand new ! I would highly recommend Sharp Pool creation if you need to have an update or total remodel. I am very pleased with the job that they did for me. read more

Matt and his crew were outstanding. Matt personally kept me informed on progress and appointment times. His subs are very good as well. Very polite and also on time. He knows pools and equipment and his word is true. He did a mild restoration on our pool/spa and we would highly recommend Matt and his team. read more

Lack of communication and desire to follow up and make my job feel like it was a priority was disappointing.

I met with Matt (owner) after another pool company failed to correctly fix a relatively easy pump housing leak and refused to correct the issue through our home warranty (new home purchase). I spoke with Matt on the phone - he was extremely professional and easy to communicate with regarding the issue(s). He diagnosed the prob on the phone and had his tech (Matt) come out next day and fix the leak in 30 minutes. Matt was also very professional, on-time, and extremely knowledgeable. I also worked with Matt (owner) on pool chems and basic pool operation since this pool is new to me and I wanted to get a handle on the chemicals and function. He was gracious with his time - provided me a chem kit and thoroughly explained chemicals and pool function -- these guys know pools! I had another issue with two return line valves -- instead of using my home warranty company, I called Matt and had them fix the problem. Again, Tech Matt came out right away and had this issue solved in 30 minutes. He also took extra time with me as I showed him my skimmer and vac to make sure it was correct - Matt didn't hesitate to stay an extra 15 minutes to make sure it was correct (manually vac pool from the skimmer) This is my second home purchase in the north Phx area -- I have dealt with every type of contractor from the foundation to the roof and Sharp Pool Creations is the best company I have dealt with from initial contact to workmanship. If you are looking for a professional pool company -- you need to call Matt. There is no doubt I will be calling Matt to remodel my pool -- there is no doubt I will use Matt for all repairs (I will not use my home warranty service) Great Company - thanks! read more

Matt and Jeremy did our pebble tech repair. I have a little one and they were very good about letting me know when they were coming. they did great work. thanks matt. read more

Sharpe installed all the equipment and software to control our pool via an app on our phones or a PC. Had to also replum some pipes to make it work. Completed work in a timely manor. It works like a charm. Matt is a great guy who is very competent and easy to deal with. read more