I have had a very good experience in my dealings with Black Mountain Pool Service. Their…read moretechnician, Jacob, has been here like clockwork on Mondays. I like the weekly email report of services performed and basic chemistry readings, along with a photo, when he completes his service calls. He also did nice job of servicing my filter. My polwater looks great and we have not had any skin irritation issues, soowe are very pleased. The communication from the office staff has also been prompt and pleasant.

STAY AWAY FROM THIS CO!! We used this pool service last…read moreyear, not knowing this area etc. It was the most disastrous experiences say mildly. After spending close to $10,000, followed by their suggestion, nothing worked!!! Every time, we called the owner/ woman, she doesn't know the problems nor solution but false promises to send tech(?) We had to fired them shortly after and hired different co. We just found out that Black Mountain Pool service who installed new salt water system which didn't work at all !!!

Integrity says a-lot about a company. Today otw to an apt i was following the owner in his fully…read morewrapped truck driving NB on the 303. He had several 3'x3'x3' boxes in the back of his truck that were empty. All the sudden two fly out of his truck and hits the car in front of me and the car next to it, and the boxes as well as all of their trash & styrofoam flys all over the road and the side of the center median. Did he stop to see if it damaged the cars behind him that slammed on their brakes in front of me while towing a large 24' trailer and a sxs? Nope! Did he stop and pick all his trash up? Nope! Just kept driving like nothing happened. How do i know he noticed? He hit his brakes & looked right in his mirrors.... Just a super bad look, and you would think while driving 20 mph over the speed limit in a fully decked out lifted truck thats fully wrapped with your business name on it, would at the bare minimum have went back and cleaned it up, or better yet, strapped all his trash down so it didn't happen in the first place... I drove back by 3 hours later otw home and the trash was still everywhere. So yeah, maybe go back and pick up your mess directly across from the TSMC plant... Mistakes happen, what you do after them matter the most however. Owner made up a bunch of lies in his reply, he sent me DMs on facebook threatening to take down the reviews! If you have driven on the 303 here you know what he is saying is a lie. Cant call it slander when it facts and on dash cam!

Pool owners interaction with Premier Pools over a months July and August, 2020…read more Pool owner: I contacted Premier Pools, June 30. Service was scheduled for July 1. Pool tech canceled July 1: Hi this premier pools due to a family emergency today I will be servicing your pool tomorrow Note: My Health Care person stayed overtime three hours to represent me with the pool tech. Condition of pool: The following video was captured by my Ring Camera on July 1. It clearly shows the condition of pool was not green on this date. https://ring.com/share/8803c366-cf74-481e-8143-b351c3926f37 July 1, 2020. This Video is filed in my History Log with Ring. Pool owner: July 2, Can you give me an idea of when you will be coming. Premier Pool tech: I have 2 pools before you Pool owner: That's okay, see you soon. Premier tech: Came very late in the day just to see the pool, July 2. He said he would be back July 3 with parts and chemicals. Note: Health Care person came in on day off. Again pool tech did not show. Pool owner: July 3 Are you coming today? Premier Pool tech: Ya I'm still on my route currently Pool owner: July 4 and 5 Premier tech never came or called. Pool owner: July 6 It's the 6th and my pool is now GREEN Premier Pool tech: On the way to you I have the part but that vac was having problems remember I got it running again I'm gonna add chems as well Pool owner: July 6 WE HAVE BEEN WAITING SINCE FRIDAY, July 3. My pool is turning GREEN. You need to come this morning. Let me know what time you will be here. URGENT! This is still July 6th I called and spoke to his boss. The tech contacted me with the fallowing message. Premier Pool tech: I'm stopping to get chems right now then I'll head that way and you're pool was already turning green has it gotten worse Pool owner: When you were to return Friday July 3 with Leveler part you said that would help the water level. Then the pool vac would work better. Two days without that working correctly didn't help. Premier Pool tech: On the way to you I have the part but that vac was having problems remember I got it running again I'm gonna add chems as well (The Pool tech showed July 8, he was to be here on the 2nd. He put a part in the Leveler and chemicals in the pool. Picture below is one he took for his records.) July, 8, pm I called Primer Pools and spoke to a person who said he was the owner. I told him my concerns. I also wrote him a message. (This is my pool July 13 The Leveler must need adjusted the water level is higher and it's getting Greener.) July 13 and 14, 2 pictures prove my concerns. Premier Pools sent a new pool tech on July 15th. That evening my son found the Backwash Valve was not turned completely off and was leaking into the yard. He also found Electrical Tape on the vacuum hose connection to the filter. My son had me order a Flowkeeper Valve and a Skimmer Hose Cone Adapter. The vacuum hose stays connected thanks to my son. Pool owner: July 26 My Pump Motor stopped, it burnt out. My Home Warranty Company came and put in a new two speed motor July 31. Pool owner: Premier tech came August 3. We brought him up date on new pump motor. He called his office and told us he would be back with his boss on Tuesday, August 4th. They never showed. August 5th I called to see when they would be here. The women that spoke with me was rude and defensive. The tech was new and in the phone asking question most of the time he was here.. She said he was trained by her personally. She told me he knew what to do. Her tone and aggressive attitude were not appropriate. She also wondered why I was just calling now if my complaints went back through July. I told her I had called and written a message to the owner around July 13. I called again because my pool still looked bad. This person said she would investigate and call me back. I sporks to her August 5, she has not called back. There were other issues that I haven't mention. Premier tech she trained somehow lost the lid/top, we found it in the bottom of the pool. He left the protective lid to a $1,300 new pool pump open. Left key to enter the yard in the lock. I'm an 80 year old senior and I don't get around well. This is why I pay for professionals. I also had the hourly wages of my Health Care Person. She stayed overtime and came in on her day off to represent me with the pool tech. This is money I can't afford. Primer Pools has not show up since August 3rd. I'm filling this complaint to hopefully protect other seniors. Below shows condition of my pool while in the hands of Primer Pools. August, 7, 2;00 pm, picture of pool. I'm also filling a complaint with the Better Business Bureau. Unsatisfied senior customer

Pentair selected Cool Pools for a warranty repair of a failed pool light. They were prompt and…read morevery informative which was especially appreciated as this is our first pool and we're still learning from our many mistakes in contracting this pool out. (And it's become a pool with a gazillion issues. Lesson learned: pools look simple but are actually quite complex and it's best to go with a BIG NAME with a long history, versus a general contractor who will sub all the work out to trades that may have little or no experience working on pools.) Was glad to have the Cool Pool team out to fix our light issue, which they did in just a few minutes and with the obvious expertise of having done this sort of work many times before. Highly recommended.

Yesterday, I found out that my pool pump wasn't priming anymore and we're in the middle of monsoon…read moreseason here in AZ (Scottsdale, specifically). The combination of high heat and flying dirt/debris typically spells trouble... a green pool was (still might be) just around the corner waiting for me. I gave John a call in the morning, and he was able to slot me in right after noon. He came out and diagnosed the issue as a faulty pump. He then referred me to another contractor to help either do a repair or replacement, since he no longer performs those services himself. When I offered payment for his help, he graciously declined saying that he was already in the neighborhood. John truly seems to operate with integrity, is friendly, and communicative. Also, he's a veteran! If I ever need regular pool cleaning service, he'll be the first one I call. If you're in search of that service, do yourself a favor and give him a call.

Shelby provides excellent customer service. He is always…read morevery cheerful and helpful. David Mowry

These folks are amazing! They do a great job tending to the pool and spending whatever time is…read moreneeded to make it perfect, week in and week out. In our nearly 13 years owning homes with pools, Love Pool Care is the best -- hands down.

We are a short-term rental company and we truly value the quick response and attention to detail…read morefrom Anthony and his team at AZ Mobile Pool Service! We've relied on them on several occasions for repairs and installs (pool heaters).Their expertise in the field is impressive. We highly recommend them for any pool-related issues, whether it's now or in the future!

Anthony came out and worked on our spa/pool heater issue. Unfortunately there were several issues…read moregoing that we were not aware of. There was a small opening so a desert rat made a nest into the unit. Anthony fixed the first error, cleaned out the nest and helped to cover the openings so that hopefully it won't be able to get back inside. While we were talking over the repairs he realized that the heater stopped working again and found a new error code. Thankfully he had the part necessary to do that repair and we tried to use the heater again and it worked. Overall, I would say that he was very knowledgeable about our entire pool equipment issue and was upfront with the repairs and potential pitfalls of repairing an older unit. Hopefully the repair lasts a couple of seasons!

I'm not sure why we had been using some of the local big name companies for pool equipment repair…read more I had a recent experience with one of the biggies not answering their customer service line at all (??) then failed to actually put my appointment on their schedule when I did finally get through. I decided I should look for a different kind of service. I consulted Yelp and called a couple small pool maintenance businesses. The first one did not answer and never returned my call. Joe with Pacific Blue Pools & Spas answered and told me he would probably be able to come by later the same day. He showed up on time, was courteous and professional. He was able to figure out what the problem was (motherboard cooked in my salt water chlorine generator) in short order. My unit was still under warranty so he was able to get the part and replace it within a week. I appreciate dealing with a responsive professional and will definitely patronize and recommend him.

I used Pacific Blue Pools to clean my pool and repair the tiles and they were great! They provided…read moreme a fair quote and answered all my questions and they were reliable and finished the job on time. You can't ask for more.

I've used this pool company for years, recommended them to countless people, and never had an issue…read more-- until recently. For months, I've been paying for full pool cleaning, including vacuuming, yet coming home to a pool that was not vacuumed. We saw that their employee would only skim the surface and leave. No vacuuming. No brushing. Nothing. I have photos showing debris still sitting at the bottom of the pool immediately after he left. When I contacted the owners, instead of professionalism, I got disrespect. One owner repeatedly called me "dear", spoke over me and told me that we should find a new pool company. The other owner called shortly after and said the same thing -- and then informed me they'd be making this my last month of service because I dared ask them to vacuum my pool The misogyny, arrogance, and complete lack of accountability is unbelievable. Just skimming is not a cleaning, and disrespecting a loyal customer for pointing that out says everything you need to know.

Been in FH for 25 years, 4 different houses. Blue Agave by far the best. Wes and Marty on top of…read moreit and if you get the opportunity, let Nick do your pool! Comes every week, pool is sparkling. Many pool guys get lazy...Nick is a go-getter! Was gone for the summer, came back to same awesome pool. Thanks guys!!

Amazing pool service company. I have lived in Arizona for 25 years and have not had a better pool…read moreservice! They are honest, professional, knowledgable, and extremely reliable! Highly recommend. Family owned company that pays attention to details!

Dan & Teresa proved to be honest, helpful & great communicators. They wound up not even invoicing…read moreme for the visit. Please call them if you want the kind of service and response that is unfortunately tough to find these days. Can't recommend them highly enough.