No way around it. Shake Shack is expensive! I've stopped here a couple of times while passing through PHX. This time I waited forever for my food and ultimately they realized they messed up. Got it figured out. The Shack Burger had been sitting so long by the time I got it tasted like the wrapper, but at that point I was so hungry it didn't matter. The shake was good - not $7 good but good. read more

When it comes to airport restaurants: it's hit or miss. With that being said, I didn't have high hopes for Shake Shack- but I absolutely needed a bite before my flight, so I took a risk... and I'm happy I did. I decided on the bacon, egg, and cheese breakfast sammie- and it was surprisingly delicious. The apple-smoked bacon was crispy, the egg was prepared perfectly, and the cheese melted nicely between it all. It hit definitely hit the spot! Next time I've got an early flight and need to grab a quick, yummy bite- I'll stop by the Shake Shack for sure. It's the perfect spot for something tasty, that will help you pass out on your flight and snore. (Trust me. I'm sure the guy sitting next to me on the flight can bear witness.) *looks down in shame* read more

Shake Shack - Bacon, egg, cheese sammie (w/ one egg) - Burgers Near Me - Phoenix, Arizona

It doesn't happen often, but when my eating window & arriving early to the airport coincide, I'm ordering a Shack Stack ($13.99) if I see a Shake Shack! This one's located at Terminal 3 near Gate F7. Skimpy on sauce, but overall, my burger scratched that fast food itch; beef patty was cooked well done as I had requested, fried portobello mushroom was perfectly crispy. Unhappy staff, but speedy service. read more

It's Shake Shack. So you can expect a mean cheeseburger, delicious shakes, and crinkle fries. The other thing you can expect though, is very long lines. If you don't have at least 45min before you have to board your flight, you should look to get food elsewhere. read more

Shake Shack - two hot dogs and french fries - Burgers Near Me - Phoenix, Arizona

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The burger was good but was undercooked. I only ate around the edges. Fries were good. Service was fine. Dining area was neat but didn't see anyone coming out to wipe down tables. Probably won't be back. read more

Shake Shack - Shack Burger - Burgers Near Me - Phoenix, Arizona

This was one of the best tasting burger we ever had. Big fan of In-N-Out and this shake shack beats that taste way far. Assistant at counter was very friendly and makes the ambience at airport. We took shake shack first and wife liked it so much that we did another order to try chic Only reason I can't give 5-star is due to price and the small size of the burger. It's definitely not value for money. But try them for sure. Your buds are gonna love it. read more

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Service was not great. It was pretty awful really. I've had some ok Shake Shack experiences. This one was not that. They got our order wrong. I went and told them we had not gotten our fries and then she gave me this long story about how I had not ordered fries. she gave us fries and stated they were complimentary. I brought my receipt and just left it on the counter as per I needed to catch a flight. in fact I had paid for two things of fries. read more

Wow. So much for brand reputation. I've heard so many great stories about Shake Shack over the years but it seems that these stories were highly exaggerated. Let's be straight here. I was not going to eat or drink at Shake Shack as there is nothing for me to consume as a vegan. My daughter wanted to grab a shake and some fries and the Shake Shack is located in the uber modern Terminal 3 at Sky Harbor in Phoenix. We waited in line and then ordered. When the cashier asked about the name, I stated my last name. He then said, 'are you sure?' I said, 'yeah. That's my last name.' Then came the silly dad jokes. Look, I'm okay with the dad jokes but the way it was done was cringeworthy and it wasn't even funny. I would preferred if it was done with a some fun like other locations. Look my last name is funny so have fun with it. They called my last name, and then cook says, " Are you sure, it's Saturday?' Now that was funny. Now onto the food and the shake. The fries were crinkle cut and hot and shake was a black and white but nothing near worth $8.00. The shake with the name Black and White gives you the impression that it is cookie crumbles or Oreo, or something like that but nope. It's just vanilla and chocolate. There were no ketchup packets and the napkin holder was out. Look if you're into Shake Shack lore and want a burger and shake, go for it, but the shine and luster certainly were diminished for me and my daughter. read more

The cashier was rude and was extremely obvious he did not wanna be here I asked for the works on my burger lettuce tomato pickles and spread as you can see from my picture the smallest piece of lettuce no pickles no spread read more

Shake Shack - They forgot pickles spread and they must have a shortage on lettuce - Burgers Near Me - Phoenix, Arizona

I am a huge shake shack guy. I'd choose shake shack over In n Out any day of the week. This location has to be the worst I've been to. To begin, the man at the register clearly did not want to be there. He was super snippy when a customer politely asked commented he got a single when ordering a double. I felt uncomfortable ordering. Secondly, their kitchen must be anemic. They did not have the shroom burger, onions, and hot dog buns for hot dogs. I saw a lady eating a hot dog with a burger bun. My burger bun had like different food stuck on it from something else that was on the grill before. Very sad for shake shack. read more

Always a good and bomb option for food but just horrible service at an airport! I don't really expect anything less but this place is always busy so knowing that, I wonder why they are staffed with employees? There were only three individuals working when I just went to order some fries, given that it only took like 1 minute for my order to be ready ( they already made the fries and just sitting there) it still took forever because they kept talking and joking around. Also the cashier that was taking my order was super rude like I don't want to be there as much as you lol. But other than the service, food is good and I just ordered the cheese fries and that's always a good option. I like how thick the fries are and the seasoning they put on top. Burgers are good too but I wasn't that hungry for one. read more

I wasn't that impressed. Portions were average, prices were expensive and food was nothing special. My wife wasn't impressed either.

It was my 1st visit ever to a shake shack. I had a plain hamburger and plain French fries. The shake of the month was a pride shake. It had raspberry and strawberry ice cream swirled together with a mango and Passion fruit puree on top with whip cream and sprinkles . I only had mine with whipped cream not sprinkles. Everything was delicious. The hamburgers smell wonderful and I wish I would have had longer to stay and enjoy a huge Burger. But I will definitely be back! read more

Shake Shack - The pride shake is what we're having!! - Burgers Near Me - Phoenix, Arizona

"Melted cheese" for bacon cheese fries. Had to ask for new cheese. New cheese was still cold. Chocolate shake was good though. read more

Shake Shack - Hard as a rock. So much for gooey melted cheese. - Burgers Near Me - Phoenix, Arizona

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Faith was a good order taker. She explained what a black and white shake was. (Vanilla with chocolate swirls. The line moved fast and it was delicious. read more

Shake Shack - Shake is so thick you need a SPOON! Chicken was juicy and made fresh. For airport food, very reasonably priced. - Burgers Near Me - Phoenix, Arizona

Given it's fast food I can't complain! Good kick and flavor for the price. Frankly I would say it's a step up from the standard Wendy's and McDonald's burgers. read more

Shake Shack - Smokeshack burger - Burgers Near Me - Phoenix, Arizona

I was already bummed I had to be up at 0345 this morning... sad that no one knew how to park in the parking garage in terminal 3 parking... dismayed that no one knew how to go through security and that while I was early, it was looking like I actually wasn't... until I got through security and followed the delicious smells to Shake Shack! That's right my friends!! I could smell them THROUGH my required face covering! If you're here at the butt-crack of dawn, and find you didn't have time to eat at home because you wanted to be early, MAKE YOUR WAY TO SHAKE SHACK IN TERMINAL 3. I ordered the sausage, egg, and cheese sandwich and I'm here to tell you, the sausage was fresh and tasty! The egg, they must have picked this morning.... and the cheese? Perfectly melted. 10/10 people read more

Shake Shack - Sorry guys, I had to tear into it.... it's soooooo much better than this pic looks - Burgers Near Me - Phoenix, Arizona

So.... I'm writing this while waiting at Gate F7. I just finished my cheeseburger and ate half of my crinkle fries. The deets: - Line stays steady long. But... moves pretty fast. For real. Even if there's only one cashier, he did good. And people - while waiting in line, please take the time and look at menu already so that by the time you're in front, just go boom, and order is taken. - The Shock or Shack burger? The beef tastes and feels like angus beef. Am I right? I was wondering why the bread was so soft, then I saw it. They butter it up. Omg, so good. If anything, my only complaint was the one piece of tiny lettuce in there. For under $7, this burger is a steal by airport standards! - Crinkle fries. Let's see, the only other fries I like are ---- McDonalds (don't hate) and In N Out. surprise surprise. I don't even like crinkled fries because they're always soggy. But not here. I don't know what they did to those potatoes to get it to stay crispy, even with ketchup on top! 5 stars for your crinkles. - Lastly, stay nearby after you place your order. I waited probably 3 minutes. That was pretty fast considering there were 12 people in front of me when I lined up. The person at the pick up window will shout your name! Everyone hears it, even from Gate F7. Hahaha - Did not get any of their shakes. Nope, not when I'm about to get into a flight... So there you have it. read more

This IS NOT Shake Shack's fault. I've eaten at a different Shake Shack and the food was delicious. The burger was one of the best fast/casual burgers ever. But BEWARE: Sky Harbour Airport has cockroaches! I worked at that airport for one year and the cockroaches were there even in broad daylight. I'm not saying anything about this restaurant, but beware if you eat anywhere in this airport, because Phoenix is crawling in cockroaches and so is the airport! read more

Standard fast food which is fine. They are in an airport which you would guess they would cater to that customer. Don't order food to carry on your flight. They won't wrap it! They scoff at you if you ask to wrap it. The service was rude and slow. It took forever for a lunchtime chicken sandwich. Unfortunately this part of the airport has few options. read more

I asked for a Hamburger and fries and ended up receiving only a bun with a patty and fries. I didn't know that I needed to ask for the regular toppings to be put on a burger. The workers were too busy hitting each other and flirting for me to work up the courage to ask them for toppings to go with my bun and patty. I even felt unwelcome ordering. I love shake shack normally but this experience definitely hurt my impression of the business. This location definitely didn't hold the standard that I have seen held in other locations. read more

If you're hungry in the airport and not much is open, shakeshack is a solid option. Who doesn't like a Chicago dog for breakfast? Ha...

Always great burgers and shakes Took my husband there for the first time after a flight. He loved the burger. I asked for extra shack sauce. And the milkshake was rich and chocolaty. Prices are similar to a normal store too even though your in the airport. read more

Shake Shack is always a win for me and this location was no exception to that. When I arrived at this terminal at 10 am, I was surprised and a little disappointed that all the sit-down restaurants near my gate were only offering drinks. I was HUNGRY and looking forward to a big breakfast before my 5 hr flight. Fortunately, as soon as I spotted that little neon green burger in the air, I knew everything would work out. I grabbed a chicken shack and fries with the almighty shack sauce and I had no regrets. If you're in terminal 3 and hungry, be sure to stop by here. read more

Shake Shack offers a high quality burger for a fast food joint. Although small, the Shake Stack packs a punch of flavor. Honestly, the best part of my visit was when William Frye boisterously welcomed me to Shake Shack in his booming baratone voice. If you are hungry and waiting for your flight, I highly recommend stopping by. Located between gates F6 and F7. read more

Shake Shack - Shake Stack - Burgers Near Me - Phoenix, Arizona

Multiple visits. No shakes, best part of the menu. Set expectations low there. Harder to get here than ice cream cone at McDonalds Stay close or they won't repeat your name. I stood right there and had to ask if a bag was mine (never left) and it just sat there fir a few minutes getting cold Food is good. read more

There was way more playing then cooking. I watched the employees laugh and talk over the food for 20 minutes before receiving my bacon cheese fries. To my disappointment the fries were burnt. read more

My mundane trek to the gate inside Phoenix Int'l just got turned upside down. I would likely not have stopped here, being 100 yards from my gate and headed home, but William changed all that. The booming voice and welcoming invitation to another customer beckoned: "Come on up closer and take this menu so you don't have to strain your eyes reading from back there!" Okay, I'll give it a shot. I mean, I like ice cream, I'm okay with shakes too, even from a shack. Mind you I just rolled out of a work lunch appointment an hour earlier, but who's up for lunch-dessert? And isn't it five o'clock somewhere in the ATL already? That's high shake-time! I ordered the strawberry to claim I was going the healthy route. So much more nutritious than vanilla or chocolate, I'm sure. Meanwhile, more friendly banter from William, more talk with the guy in front of me about Chi-town pizza, I actually was having a fun time waiting by the napkin dispenser for my "health shake". Keeping in mind this is an airport. I'm supposed to be zooming through toward the spot where I'm herded into my jet seat like a veal. But I wasn't thinking about that due to William's entertainment. And don't get my wrong, the shake was definitely good. Of course it was a tad overpriced and not the largest ever, but I just imagined I was in a mall in LA and it seemed like a deal! So thanks Shake Shack PHX for making this a tad more bearable of an airport visit. You prompted me to write my first review ever on airport food. I'll return when I hear William's voice again. read more

Maybe I caught them on a bad day and maybe it's fine on other days or at other times of the day, but I ordered a sausage and egg breakfast sandwich that was completely burned. Threw half of it away because it was inedible read more

fashion mall shake shack in phoenix really bad customer by manager I Ordered a Korean chicken sandwich however they gave me sandwich didn't cook chicken party so I requested other one and they gave me other sandwich which is without vegi so I complained again but manage didnt day anything sorry and told me " do you want to refund? " her attitude was really bad she should tell me sorry first but she never say sorry as manager shouldn't say to me front of other people. manager needs retraining or she should fired. im an CEO in Korea have approximately 250 employees under me. i never want to have this kind of person in my company. im really concerned this person and this business. I wouldn't recommend this location read more

Got to the airport at 5:30 and wanted some food before taking off. As we walked up they started blocking the entrance and said they were closing. Why does it state it's open until 10pm and then they close right at dinner time?? read more

Touched down in phoenix Arizona and wanted a good meal came to shake shack and preshia welcomed me with a beautiful smile and was a great help to guide me on a couple options !! She knows how to get a business going !!! Made me smile even though I was having an off day ! Thank you preshia for being an amazing employee. Food and service was great would definitely recommend read more

The burgers are quite good but very expensive but this place is in an airport, what do you expect? They seem to employ a lot of special needs people which I think is amazing. If you're flying out of Phoenix or have a layover here and feel like a burger, I wouldn't hesitate stopping by this spot. read more

I'm a shake shack first timer but was craving a burger during our long wait for our flight. We got the main burger (can't remember what it's called) with extra cheese and it was sinfully delicious. The wait was short and the burger hit the spot! read more

I am a big Shake Shack fan and was very happy to see a location at the airport. Yup, much better than the standard airport options.

Thank you thank you thank you for having a breakfast menu and being open at the airport before 6 am. The line at Panera was crazy and had resigned myself to airplane coffee. Then noticed that Shake Shack appeared to be open and walked over. A delicious double egg and cheese sandwich and coffee later..and you had three happy travelers! Special shout-out to the lady running the show at 6am on 11/5 (I don't know what her job title is but let me tell you..she IS running the show). My only suggestion would be to have little things of half and half (instead of international delight) but maybe that's just me! read more

It's 4:45 pm and they are closing. We were able to sneak in at the last minute and they informed us the only items that were available were cheeseburgers with no toppings or condiments available. Not even any Shack Sayce. Beef, cheese and buns that's it. Nothing else on the menu was available. read more

The lady that takes your order is very rude, especially if you are not a person of color. Love the food though.

This was by far one of the best chocolate shakes I ever had in my life. I only wish that they did malts as well. I had never been to a Shake Shack and while I was waiting at Sky Harbor airport for my flight, decided to try them out. I would give their shakes a 9 1/2 out of a 10! I also had the split grilled hot dog and I would definitely give that a 10. Very hard to find a butterflied hot dog anymore! read more

They put my name down wrong on the ticket. Left my food on the shelf and never called my name. They know I was waiting there but never acknowledged me. Auri was the cashier and she was just chatting with another coworker and didn't help. read more