I LOVE Shake Shack! Nothing hits quite like a Shake Shack burger after a flight when you're starving. The price wasn't significantly marked up either - especially compared to typical airport food, it felt very reasonable. Of course, it would be cheaper outside the airport, but still totally worth it. I was so glad there was a Shake Shack right at my gate because I was incredibly hungry and got to enjoy my shroom burger. It was so, so good. Shake Shack is actually where I was first introduced to the shroom burger, and I've been obsessed ever since. The fries were perfectly crisped and hot. The lines can get long during rush hour, but they move fairly quickly and aren't too bad. There are also outlets by the tables, which is a huge plus - you can eat and then sit to charge your devices. Overall, a solid 5/5 for airport food. read more

Shake Shack - Shroom burger and crispy fries - Burgers Near Me - Phoenix, Arizona

This was hands down the grossest Shake Shack experience I have had. The service here was on the slow side. With only one person in front of me, I thought it would be quicker. The three guys in the kitchen were just standing there looking at each other. The food took quite a while. When I finally got it, I found a black hair in my cheese. I'm hoping it was just beard hair. The fries tasted strange... like fishy strange.... Next time I'm in Sky Harbor, I'll steer clear... read more

Shake Shack - Burger and fries - Burgers Near Me - Phoenix, Arizona

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I hit up this Shake Shack almost any time I'm in Phoenix, independent of the time of day. And the lines are always long. When there is adequate staffing, the lines and the wait time aren't too bad. But if you're in a rush to catch a flight, this may not be the best option. The food here is solid. Most recently I had the bacon avocado burger. The burgers are always hot and fresh and despite the fries sitting under a warmer, they are tasty too! The frozen custard is delicious and I really like the strawberry lemonade.. This is a great stop if you have some time in Phoenix. read more

Shake Shack - Avocado bacon burger - Burgers Near Me - Phoenix, Arizona

This was my first time trying shake shake and of course it was because my flight got delayed in the airport. But I was quite impressed! It was delicious! And the service was fast! They were extremely busy due to every flight being delayed so I assumed my food would come out slow but they proved me wrong and the quality was great! I ordered a simple double burger and fries. The small restaurant was also very clean for it being so busy! I will def be back, probably not in the airport but I'll be back read more

Shake Shack - Burgers Near Me - Phoenix, Arizona

Had a 2 hour and change layover in Phoenix and Shake Shack was close by our terminal. We ordered (2) cheese fries (loved how they put the cheese to the side in a cup), x1 chicken shack, x1 shack double, x2 drinks. Line moved quickly. Service was excellent -- even with the mishap (I'll get to that in a bit) Food was pippin HOT. Sitting at our terminal and diggin' in I noticed the shack double is a SINGLE. We went back and situation was corrected w/o any hassle. I really loved how they took accountability and rectified it immediately! Good Job, Christopher! This review is reflective of visit on 10/19/2025 - 10:16 AM read more

Shake Shack - 10/19/2025 - Burgers Near Me - Phoenix, Arizona

Shake Shack is so delicious. Always weary of airport food, but this was legit. Decent line, but received the food in a reasonable amount of time. I ordered the double smokeshack and a side of fries. The burger was cooked to perfection, seasoned well, and all the toppings were great. The fries were hot, salted well, and very crispy. This was a fantastic lunch. If you're flying Delta, stop here before your flight. read more

Definitely not my first pick for fast food but in a rush at the airport it's pretty perfect. It's good food, and it will definitely fill you up for a plane ride. The milkshakes aren't incredible but I'm willing to overlook that. read more

Out of avocado and cheese, unacceptable for a high volume chain in an airport! They ran out of these new menu items before noon lunching hour? What a terrible manager of this location, should be reprimanded or replaced.. Obviously isn't good in the food service game. No where to sit, tables were dirty. However as I wrote this review a little old lady approached me to ask if she could throw out my tray and offered me ice for my water bottle! That earned them a half star.. so 2.5 stars. Food was average, fries were cold. Again, no Avocado for thier "new avocado burger and avocado chicken sandwich" which they are recently promoting?!? Who doesn't have cheese for their famous cheese fries? Garbage location. Avoid this place, save yourself the frustration. read more

Shake Shack - Out of everything.. before noon?!? Skip this place - Burgers Near Me - Phoenix, Arizona

I stopped by Shake Shack at Phoenix Sky Harbor while waiting for my flight and was pleasantly surprised by the experience. The staff was friendly and prompt, and the restaurant itself was clean with plenty of seating, which is a huge plus for an airport terminal. I ordered a Double Shack Burger and fries, which were ready in a quick 10 minutes. The burger was fresh, juicy, and perfectly cooked with just a hint of pink in the middle. While the Shack Sauce and crinkle-cut fries were standard (I usually prefer a thinner, crispier fry), everything was made to order and served hot. Given the venue, the pricing felt very fair. It's a great, reliable spot if you're looking for a quick meal and a clean place to sit before boarding your flight read more

Shake Shack - Menu - Burgers Near Me - Phoenix, Arizona

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I used to like it in NYC but over the time somehow do not like the burgers here.l anymore. It' has become expensive than other known and good brands, yet not a fulfilling lunch or meal. Drinks are ok but I have only tried fountain drinks and seasonal fruity drinks. Large fries were way small for 2 people to share. My husband liked his burger but I did not like my chicken bun. Even loaded chicken burger was small and dry. Will give it a another try in few weeks Service and auto order option via digital screen is always good. read more

Over two years since my last review. Let me tell you, nothing has changed. This location, for whatever reason, seems to refuse to put more than 1 person on a register at a time. Again, even during peak times, such as the weekends or holidays. There is still no option to order ahead online. It's 2026. Time to catch up to what every other establishment in the airport does, Shake Shack! read more

:/ this was my first time trying shack shake and i was so let down, the bread was extremely dry to the point of crumbling apart, they had no crispy onions (i ordered the veggie shack) and they put literally one droplet of sauce... this was the driest burger i've ever had in my life read more

Shake Shack - veggie shack - Burgers Near Me - Phoenix, Arizona

The blonde girl here literally couldn't understand what I was ordering and I had to reorder 3 times. The food is fine. Not great read more

Shake Shack - Burgers Near Me - Phoenix, Arizona

Yum on airport food. Got a burger and shake. Line went fast but food getting out took a while. Absolutely loved the shake.

I stood in line for almost 10 minutes waiting to be helped, only to find out the dude playing on his phone at the very last register was actually open the whole time and saw me standing there, BUT JUST NEVER CALLED ME UP. The lady behind me also thought that there was no one working the registers because he was literally DUCKING DOWN BEHIND THEM PLAYING ON HIS PHONE! What kind of a management team allows workers to do that? Insane. read more

Small Greasy hamburger. But I guess you get what you pay for, plus when you're in a hurry at the airport, you gotta settle :(

I ordered a chicken sandwich, fries, and a strawberry lemonade. After waiting in line for 20+ minutes and waiting another 10 for my food, I was given just the bag. No drink. After getting the drink, I walked away to head to baggage claim... only to sit down and find out that the fries I order were not in the bag. I couldn't go back because I already went through the security checkpoint. I tried to call the phone number listed several times and it would ring and then hang up. For an airport restaurant, you would think service would be fast. This is the slowest Shake Shack I've ever been to. read more

Very speedy service shake shack inside the airport. They were able to keep quality food standards similar to stand alone stores. Pricing is very similar also, I understand some places are marked up due to being in the airport. The burger was great, ordered the bacon smoke shack, everything was heated properly, bacon was crispy. And the portions was worth the value. Quality meats for sure. Fries were terrific. Perfectly seasoned and fried read more

Shake Shack - Burgers Near Me - Phoenix, Arizona

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I ate here tonight for early dinner before taking my 8:50 PM flight back home. This was my first time eating at this Shake Shake, and only the third time ever eating at one. The lady at the front counter was nice and helpful. The place has a nice look here in Terminal 3 at Phoenix Sky Harbor Airport. Tonight, I did a simple order. Nice and easy. Shake Shack cheeseburger, regular fries, and a chocolate shake. You can't go wrong. It cost $21 plus change. I am at the airport, so I expected. It was a super yummy pre flight meal! Everything was made perfect to the tastes. I would definitely eat here again in the future. Please give them a try too if you go through here as well !!! read more

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Three stars is about right for this shake shack. Food is ok and will take care of your hungry. Taste is average but the price is a little pricey for what you get. It's likely the airport premium all food get here. The service is not bad. Your average hard working airport employee. If you're hungry you could do worse. read more

For an airport restaurant the burgers were delicious. The cashier messed our order up and had a hearing issue but other than that food came out very fast and tasted great! The restaurant is very conveniently located next to my gate and it looked very clean. read more

Shake Shack - Burgers Near Me - Phoenix, Arizona

I got a vegan burger, fries and shake. My last meal of vacation before boarding my flight out of sky harbor airport in Phoenix. The burger was delish, perfect amount of sauce, pickles, and crispy french fried onions. Fries were just ok. Shake was pretty tasty. Even though there was a lot of customers it seemed fast getting my meal. A nice lunch at the airport! read more

Love it every time!! I go all the time with my sons and they love it too One of the top burger places that I can think of especially for airport read more

This was the first and last time I will visit any shake shack ever. The employees moved slower than molasses in the winter, they were not friendly, and as I fumbled with the menu since it was my first time there they just stared at me and didn't even try to help. My hamburger was undercooked and looked like it could start mooing at me at any moment. I asked for bacon cheese fries and to my surprise the fries came out with a to go cup of bacon and a to go cup of cheese on top of the regular fries. And to further add insult to injury, the cheese came out of the to go cup in one big glop onto my naked fries. It wasn't even melted. If I could give them negative stars, I would. Yeah, it was that bad. read more

Can always count on a quality smashburger from shake shack. Wish the location was a little more convenient (as it's inside of a mall) but don't take away from the flavor and quality. Certainly upholds the standards of national shake shake chains - fresh, flavorful, and hot. Service was quick and attentive with no delays whatsoever. Fantastic visit. read more

Shake Shack - Double cheeseburgers, chicken sandwiches, and fries. - Burgers Near Me - Phoenix, Arizona

Can't go wrong with this place Just pricey at the airport (2b expected) I got a shake shack burger fries hotdog and chocolate custard Every thing was good I like there fries Burger was tasty Custard was kinda of to sweet But overall good food fast service read more

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Got a burger and shake while waiting for our flight. The burger was thin and greasy. The shake was almost too chocolate but thick. Service was efficient. Plenty of seats. Just the usual airport noise and traffic. I tried it once but won't go back. read more

Morning visit before our flight and the staff here were so attentive and so quick!! (Despite my FYI below). Even with the morning crowd and a very long line, we moved pretty quickly. The cashier handled the register, orders, and handing off orders to customers seamlessly. It was my first time dining at a Shake Shack and I was impressed. The best part was the full menu was available for purchase even at 5:45AM- thanks, Shake Shack!!! I tried their hot dog and crinkle fries. Delicous!! The bread/bun was so airy, crispy, and fluffy. My family's breakfast egg and cheese sandwich was just as favorable. Great first experience! FYI I don't mean to sound entitled- but just letting the staff know of this section needing a cleaning in case they don't see these things right away. The customer before me was a college-type kid, and he was standing in front of the pick up counter, rudely blowing his nose three times. It wasn't a casual and light sniffle and tissue, it was the obnoxious, sickly, congestion blowing of the nose. In this day and age, I wish people would be more courteous of sickly symptoms and not to do that around food service. His hands reached over the straws and napkins repeatedly. I purposefully stood to the right pickup counter to ensure I didn't go to that area. read more

Shake Shack - 5/2021 Delicious - Burgers Near Me - Phoenix, Arizona

I ordered a normal shack burger. Which is supposed to come with tomatoes and lettuce but did not have that at all. Even worse is that the eating area was completely run down, dirty, and messy. Overall, a horrible experience that cost me $8.46. read more

Shake Shack - Burgers Near Me - Phoenix, Arizona

Lines are long and when I got to counter I ordered and was told the ONLY thing they were selling was cheese burgers, plain and fries. Are you kidding me!!! It was 1ish in the afternoon on a Saturday. Why could they post it somewhere since we waited in line so long? The clerk at the register was pleasant and that's the only reason it deserved a star read more

Two stars for the food itself but service and how your food is made is terrible. Ordered two bacon cheeseburgers-- the forgot the bacon so they just gave us a side of bacon. We were missing a bunch of items like an extra shake hot dog and burger. We ordered 5 burgers total. I'm sorry to say but employees here does not really care to work for this job. And they even said it, how they're tired of working there while cooking Love shake shack but this location is crap. read more

I popped in for an order of cheese fries before my flight. They were so good! The line was really long but I still got my food really quickly. The fries were fresh and perfectly salted. This locations gets really busy but the staff is really nice to customers. read more

Shake Shack 3400 E Sky Harbor Blvd Phoenix, AZ 85034 August 8, 2022 Monday - 6 AM for a breakfast 1 Adult Atmosphere - 4 stars Food - 4 stars Service - 5+++ stars Background - First time flying Delta out of PHX. So either the "bread" company, mega coffee company or the Shack for breakfast. Atmosphere - What you would expect from a fast food restaurant in a airport. Food Drink - Coffee, just black, it was lava hot burning my hand thru the extra cardboard holder. Basically I finished my sandwich before I was able to drink my coffee. Breakfast - I had the breakfast sandwich, Sausage, Egg N' Cheese. You can order the sandwich with two eggs. I probably do that next time as I felt it was a bit small. It was really good so I would order it again. Service - My day started rough, and sorry I do not remember the cashiers name, she was wonderful. I grabbed my wallet and realized I was missing my credit card. I know how do you lose it? I could almost do a review on that cluster. She was so sweet, she asked the questions that got my mind on the right track to find it downstairs. So from the time I realized it was gone to placing my order it was 10 minutes. She was friendly and cheery on an early Monday morning. Future - Flying Delta I could see me coming back here. read more

Shake Shack - Sausage, Egg N' Cheese with my coffee - Burgers Near Me - Phoenix, Arizona

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Food here is always good. Today there was an employee yelling out number orders so people could get their food. It was super busy so he had to yell, but it was an unbearable volume inside. He was screaming at the top of his lungs the numbers. It was so loud that we had to go outside just to have a survivable experience. Again I know it was busy, but the volume was out of control. Hopefully something can be done in the future to not have a worker screaming numbers out at full volume. read more

The first (and only time) I've gone to Shake Shack. It was in the airport, so expectations weren't super high. Now, I had just finished attending our National Dales Meeting, which entailed an all-nighter awards ceremony and heavy (HEAVY) celebrating. I was absolutely STARVING and, well, had a bit of the "Irish Flu" ... I'm Irish, so I can say that ;) I saw that this place served breakfast. No joke, I ordered one of EVERY breakfast item they had (and fries, haha). It was EXACTLY what I needed with zero sleep, stomach empty and head hurting. Greasy greatness! The best I can compare this to is Jack In The Box type of breakfast sandwiches. All the breakfast ingredients wedged in a brioche-type hamburger bun. I don't eat stuff like this, well, hardly ever... but when ya NEED it, ya need it. Made my head-bobbling drowsy flight home so much better! read more

$8 for bacon cheese fries I had to build myself. Is this standard practice here? I know this is the airport but as I'm in line watching other people get their food and their burgers and shakes I saw no such practices. The burgers were coming out with all the ingredients on them... the shakes were being delivered to the customers mixed not in separate cups, so why did I have to assemble my fries? At the airport there is little to no seating usually with tables due to people just lounging where ever there is space to open their computer or to put stuff down and it was a task let me tell you to try to pour the cheese and bacon on my fries in my lap. There were no forks offered or available as well for some sort of assistance so in all this was a serious disappointment. I went here expecting some level of quality and consistency due to have visiting other establishments outside the airport and having few choices while waiting for my flight. Needless to say what a waste of money it was and the food quality and taste was just ok I've had better for much less! read more

Shake Shack - The bag that I didn't ask for. I was going to eat there but was given no choice. - Burgers Near Me - Phoenix, Arizona

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Cold food, cold cheese and hot soda. Looks better than it tastes. Very close to gates though. read more

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The only burger in terminal 3. Had a plain cheeseburger. It was very good. 4 stars cause it was SLOW. No lines and about 8 people working, but just one was bagging orders. read more

Who goes to a burger joint and doesn't get a burger? Me, that's who. I'm strange, but more on that another day. Got a flat top hot dog and the bacon and cheese fries. The hot dog was surprisingly good and presented really well for a hot dog. I had asked to have it fully loaded and it ended up with onions, lettuce, tomato, and pickles. Delightful! The fries came out with the cheese sauce and bacon on the side which was less tasty to look at. It was kinda sad and lonely lumping the not quite hot enough cheese onto the fries. I felt shame as I flung forks full of cheese onto the fries and then covered it up with the bacon. All for the pictures, right? All in all... It tasted good. I just wish I could have had a burger. read more

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No way around it. Shake Shack is expensive! I've stopped here a couple of times while passing through PHX. This time I waited forever for my food and ultimately they realized they messed up. Got it figured out. The Shack Burger had been sitting so long by the time I got it tasted like the wrapper, but at that point I was so hungry it didn't matter. The shake was good - not $7 good but good. read more