"Hey so what's a custard?" I always forget what the diff is between ice cream and custard. The nice employee who was ordering my order thru the IPad says "a custard is made from egg yolks." Sold! Now on to the burger. I got the Shack Double Burger and it's the closest thing to a smash burger from a chain restaurant. It's not juicy tho. I like my burger patty well done but I feel like it was too well done. Look I'm in the minority, I don't love cheese on my burger. Since this is specific to me, I'm gonna say the cheesiness of this burger made me not like it too much. I tried the crinkle cut fries- asked for it to be well done. It was not. It's fine. It's not crunchy at all. I want to say they underfried it. The custard: I got the double scoop- vanilla and chocolate. It's creamy, it's delicious. I love it! I love how sweet the vanilla is but I love the chocolate even more cuz it's balanced. I want to try the strawberry next time. read more

Shake Shack Glendale - Double ShackBurger - Burgers Near Me - Glendale, California

I love everything here - the burgers, the fries, the milkshakes, even the beer! They've got tea, lemonade, everything's delicious. Nothing to add - just go and try it. Highly recommend! read more

Awesome customer service! We ordered fries with our burgers and chicken sandwiches but meant to get cheese fries (our mistake) and our server Alex (I believe that was his name) brought out cheese dip for us. He saw that we had kids and even let them sample some vanilla custard! It tasted so good and creamy. We will for sure get it next time. The chicken sandwich and fries were nice and crispy too. I recommend getting the sandwich with the bacon jam and adding the fried shallots! As for the lemonade, it was good but maybe a little too much ice in the cup lol Also random pro tip: dip your fries in the vanilla custard! I've been doing this since I was a kid. I know people are very divided on this practice but don't knock it til you try it! It's THE BEST! I honestly can't believe how attentive and thoughtful our server was. He really made the shake shack experience wonderful. The good food and good service will definitely have us coming back for more! read more

Shake Shack Glendale - Frozen Custard - bomb! Must order this. Dip your fries in this stuff! - Burgers Near Me - Glendale, California

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Probably the worse burger I ever had. Worse than the one I had at Shake Shack a year ago and the one two years ago and the one 3 years ago and at all times I was very disappointed. I'm not sure why I keep going back, maybe hoping that I will like it ? That it will be better than the last time. Well so far no success. This Glendale location is nice so when I'm in the area I always see it and never go in. Until last Friday when I finally decided to stop by with my son. We paid a high price for our lunch that we didn't enjoy. I ordered 2 cheeseburgers (very small cheeseburgers) 1 fries and 1 drink it cost me $21.46 ____ Wow read more

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Parking: Paid parking spots behind Shake Shack. But if you're willing to walk, there's free unlimited parking at Glendale Galleria and you could walk across Americana. Food: This location is just as good as any other location I've been to! Appreciate that they're willing to make substitutions (I usually get swiss instead of american cheese). Ambiance/Service: Busy but not too loud. Food for 4 people came out within 10 min! Workers were very kind and accommodating. read more

Shake Shack Glendale - Shack Stack - Burgers Near Me - Glendale, California

Shake Shack used to be 5 stars across the board for me, but recently for many months I've noticed lower quality burger meat (grizzly), thinner milkshakes (taste just milky with way less ice cream), and inconsistently cooked fries. This lower quality has persisted so I can no longer keep ordering from here. I'm curious to check out other locations to see if this is just my local Shack or if it's a chain-wide change. Anyone else notice a drastic change? read more

Excellent burgers. Great service! I forgot to order a Coke with my pickup order and the app wouldn't let me add the Coke because it was still processing. The guy behind the counter gave me the Coke because he saw I wasn't able to add it. Great customer service. I will keep coming back to this Shake Shack! read more

After some shopping at The Americana, I decided to grab a quick bite. It's been years since I last had Shack Shack, so I was pretty excited about having the Shroom Burger ($7.99) again. There's nothing better than cheese stuffed in a portobello mushroom. After I ordered, I never received a number. When I asked the employee if they called my name, the girl brushed me off. Later she realized I never received my number, which was a bit awkward. Anyways, the burger arrived and it was pretty small. I can't say it's worth the price overall. It's good, but not thaaat good. The hype has definitely gone down for me here, sadly. read more

Shake Shack Glendale - Shroom Burger. - Burgers Near Me - Glendale, California

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Amazing service! Came here for the first time ever trying shake shack! Got the shroom burger and the fries! Delicious! And cute seating area! Service was awesome! read more

Shake Shack Glendale - Burgers Near Me - Glendale, California

I had been to a Shake Shack, but not the one in Pasadena. I must say this was the most welcoming staff I've ever encountered at a restaurant. I noticed it not only in my "server", but everybody else. They were genuinely nice! In todays environment, it was very welcome. Kudos to the manager for creating such an awesome staff. read more

Amazing experience after an open mic night Best strawberry shake And manager America was playing the best music and was just giving the best atmosphere ever love read more

The service at this Shake Shack location was great and very attentive. You order at the front and they bring the food to your table. Parking is in the back of the store. The burger was a bit too oily for my liking and my hands had a lot of oil after I was finished eating it. It tasted good, but I felt like my body was begging for more of the lettuce and tomato since there was so much oil. The fries tasted very good, but a little less salt would be perfect. Their garlic herb mayo is absolutely delicious and we finished all of the sauce they provided us with. I am not too sure I would come back for a burger, but definitely for their shakes and french fries. read more

Shake Shack Glendale - Shack Burger - Burgers Near Me - Glendale, California

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The chicken sandwich was good and the chicken breading was crispy and juicy. I will come back for the chicken sandwich.

Fav shake shack!!! GMs presence is felt on the floor and the staff is super hospitable!!! Parking in the back. Space is always clean. This is the way a chain should be ran!! read more

Was visiting The Americana at Brand and was getting hungry, so I checked what was around the area and saw Shake Shack. Well, don't mind if i do! As is my usual these days at Shake Shack, I got a double Shackburger with lettuce wrap. Shake Shack notably puts more salt on its patties than any other burger place, and also has thicker patties than you would expect. Anything more than a double can be excessive. Make sure you get extra Shack sauce on the side! Service was fine here, no complaints. You grab a number and they'll bring your food to your table. Fairly straightforward. Also want to note that this is larger than most of the Shake Shacks I've been to in SoCal, which admittedly is not too many. But nice to see the high amount of space along with the high ceilings. Definitely worth coming back here if I'm back in the Glendale area! read more

Whenever I'm out of town, I always try my best to not eat at chains or go to a spot that has a location by my home. However, Shake Shack is the exception. Whether I'm home or on vacation, I always make room for Shake Shack. The burgers are always juicy and the fries are alway crispy and fresh. This location had friendly staff and instead of waiting for our number to be called and walking up to the counter, the staff found us and brought our food to the table which gave it more of a dining in experience. This is also located in The Americana which makes it a great spot for refueling in between shopping! read more

Shake Shack Glendale - Chicken Shack, ShackBurger and fries - Burgers Near Me - Glendale, California

It's a pretty common thing to hear Shake Shake be compared to In n Out. Based on my Californian tastebuds, it's not too bad. Definitely a bit pricer than In n Out but they have a bigger menu when it comes to drinks, burgers, and sides. If I had the money and the patience to drive through Glendale I can see myself eating here again. Also, Shake Shack's fries are better lol. It was my first time trying Shake Shack out with a friend and the service was really good when we came. The staff member who was taking orders at the door recommended me to try their blueberry lychee flavored 50/50 (tea + lemonade) and I was surprised at how refreshing it is! Indoor dining is available too but with some restrictions due to COVID. read more

Shake Shack Glendale - Burgers Near Me - Glendale, California

Excellent customer service! The people working here right now are working so hard and it's Halloween! Their spirit/energy is optimistic and inviting. They do a great job representing the company. My family and I treat ourselves to Shake Shack on special occasions. Every time we come, it's always so fresh and delicious. I get the veggie burgers and they're so good. Today, we were surprised that we all got free ice cream for wearing costumes. Thanks for being a fun fresh place for burgers that don't make you feel gross inside. read more

All I wanted is to try the Dubai chocolate strawberry pistachio on top I thought that was gonna be it I was happy to try it but it turned into something different than I expected and wanted I wasted my money on that and I only got to crack it read more

Dubai chocolate pistachio shake $8.49: tasty shake overall. Pistachio frozen custard had good pistachio flavor & right sweetness. The kataifi added a nice texture but there was a tad too much on the bottom. Not a fan of the chocolate shell as it's a lot of work to eat. Despite that, I would get this again. read more

The manager at night is amazing! She's friendly and helpful. Thank you for a great experience.

COVID-19: Social distancing is enforced at this establishment. All of the staff wears a mask. All customers are expected to wear a mask too. The staff also wear gloves. There are some hand sanitizers available for customers to use. This place is available for take outs and has no outdoor seating available with limited capacity at the moment. They are not sanitizing in between customers. While I was grabbing my food from this establishment last week, I asked if they had any special offers and they weren't offering any at the moment. They currently don't have happy hour. They also do not allow pets in their establishment. Parking: I parked on the street. Easy street parking. Plenty of street parking available during COVID-19. Food: I got the korean style fried chicken sandwich, and I was very disappointed. Tasted nothing like the authentic Korean style chicken sandwich. That's why I took off one star. Staff: I decided to take off another star because I ordered my food at noon. And I ended up waiting 35 minutes for my sandwich. Apparently, my order was just sitting there on the counter and they forgot about my order. When I asked about it twice, an employee just said that my order will be out shortly. When I was finally fed up with waiting for my food for over 30 min, I asked an employee to go look at the order that was just sitting on the counter for the past 20 minutes. Lo and behold. It was my order. The employee just gave it to me and didn't apologize. Bad customer service. Not coming back. read more

Shake Shack Glendale - Korean Fried Chicken Sandwich - Burgers Near Me - Glendale, California

Social-Distancing Review# 28 Downgraded for Lack of Protection from COVID-19 for Employees I've increasingly noticed that many eateries and retail places take pains in protecting their employees. And I'm happy to see that. The first one to do that is the lesser- known Poquito Mas. They are the ones who I first saw put up the plexiglass/acrylic barrier between staff and patrons. Then there are CVS, Pollo Loco, KFC and even little businesses like C& M Cafe and Lonzo's Peruvian, the latter two in the Westside . . . to name a few. So I'm disheartened to notice that big-time Shake Shack has not done the same thing for its employees. Their employees only wear masks. Check my pic. Danny Meyer (the founder & CEO), please take care of your staff. I know it costs some money to get those acrylic barriers but have a heart. P.S. I still love their food, thus, the 3 Stars. read more

Shake Shack Glendale - At lunch today,  a patron (on the left) with no mask, and a Shake Shack staff (right) lacking PPE. - Burgers Near Me - Glendale, California

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Love this location. Great service and cleanliness, and food is always prepared well and quick.

First time at this location. I ordered the Truffle Burger and Fries today. Both were delicious. Good customer service. A lady worker came by to check in and brought me a cup of water. Pleasant experience, would definitely eat here again. read more

I stopped by here on Saturday afternoon in hopes of trying their new Veggie burger I kept reading about on social media. The irony is that when I went to order, the cashier told me their veggie patties have not defrosted yet...um what? Don't you know what time your store opens and how long it takes to defrost? Very strange.... Since I was in a vegetarian mode, I ended up getting the 'Shroom Burger- which for the size you get is not worth the price. Was it tasty? Yes because it's deep fried and has cheese oozing out of it, it's not that healthy lol. But it fit into the palm of my hand and I have small hands...It ended up being about $9 with tax. The plus is that they had a lot of outdoor seating, but if they are going to roll out a new item on their menu, they should prep in advance! read more

I finally had a chance to try out Shake Shack and it was a wonderful 1st Shake Shack experience! We walked over here for lunch after visiting the Lunar New Year celebration across the way at The Americana. The hubby ordered the Shack Stack with bacon and I opted for the same as I could not decide on what to get. After all, bacon on anything is a win, right? Baby girl had the ShackBurger and a Cookies & Cream shake with whipped cream (which was yummy). The gentleman who took our order was super pleasant and made great recommendations. The line also moved rather quickly. We helped ourselves to the complimentary water station around the corner and found seating in the outdoor patio. The buzzer went off in about 10 mins when the food was ready for pick up. Oooh my!! The ShackBurger was perfection. It was hot and each bite was packed with flavor from the perfectly cooked angus beef patty, freshness from all the ingredients, sweetness from the potato bun, crispiness from the bacon and that cheese oozing out from the crisp-fried portobello mushroom...umm hello! The crinkle cut fries were fresh, salted and cooked superbly, crispy on the outside, and soft on the inside. Thank you for making my 1st encounter a memorable one! read more

Shake Shack Glendale - 2 Shake Stacks, 1 Shackburger (held the lettuce and tomato per kiddo's request), and 1 crinkle cut fries - Burgers Near Me - Glendale, California

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Weird, I thought I already did a review of Shake Shack in Glendale. Anywhoo, I feel they offer pretty good burgers, but not the best burger. For me, the best burger is Hopdoddy. Shake Shack is a very good burger place, and I'm glad there's one in Glendale. read more

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Located on the corner of Brand and Wilson in Glendale. Parking is so hard to find! I had to drop off my family so that they could order and get the food to go. They were hoping to find black truffle burgers like they did in Virginia Beach, unfortunately they didn't have them offered at this place. They ordered the ShackBurgers and fries. My family loves their burgers because it was so delicious and juicy to eat. The fries were crispy. There was an employee standing with a tablet taking orders if you paid with a credit card. Our order took awhile since there were a lot of customers there. It was well worth the wait. read more

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We love Shake Shack. They really have burger making down to a science. Super soft and delicious buns filled with quality meat and tasty shake sauce are just a few reasons why their burgers are amazing. The only reason I gave four stars is because if it was cheaper I would probably eat there every week. We ate their today and our dog loved it especially since Bennett helped us decide on getting him Shake Shack biscuits. Maybe next time we'll get him the doggy patty. : ) read more

Shake Shack Glendale - Drooling for their biscuits... - Burgers Near Me - Glendale, California

Absolutely amazing customer service! Hank is one of the employees and he always has the best attitude with all of the customers and is so helpful! Honestly everyone here is amazing! The managers are nice and even the cashiers! I have been here a few times because they have the best protein style burger! Sooo yummy especially when you are on KETO! What a great example of customer service and GREAT FOOD! read more

It's not often that a really bad customer service experience results in a 5 star review, but that's what happened to me. Hubby & I went to the Glendale Shake Shack by the Americana Mall last night because we were craving cheeseburgers. We went inside and ordered our favorite SmokeShack burgers and an order of fries. They handed us our pager and we headed for a table. Within minutes the buzzer went off and hubby went to pick up our order. He stood waiting for the order and watched as several customers picked up their food, but ours never came out. He asked the employee about it and (without even checking which order) the guy said it would be out shortly. After standing their 10 minutes watching Los of people pick up their food, he finally told the guy at the counter that he was tired of waiting and to just bring the food to our table if it ever came up. He returned to the table in a foul mood and a couple minutes later the buzzer went off again. He went back to the counter and returned with our food. As we began to chomp into our burgers a woman came up to our table and began apologizing for the delay and for the employee's indifference. She said her name was Lindsay and she was one of the store managers. She explained that while it didn't make up for the wait or the poor service, she was able to use it for a teaching moment as she pulled the crew together to explain how they should have handled the situation. She thanked us for being understanding and gave us coupons for complimentary burgers & fries on our next visit. She made no excuses for the service, but was sincerely apologetic and made it right. She's obviously a very good manager and leader, who didn't berate the employees but used the situation to teach them about customer service. Outstanding job, Lindsey! I don't know if it is because the boss gave them a lesson on customer service or not, but the employees who were working the dining area floor were also exceptional. They were super-friendly, refilled our water, checked to see how our food was, asked if we needed anything else and cleared our table when we were done. Now to my review: Customer service - excellent thanks to the manager Cleanliness - excellent Food - excellent; the burgers and fries were fresh, hot and delicious read more

Shake Shack Glendale - Delicious burgers - meaty, cheesy and the softest buns. Fries were crispy and shakes are the best! - Burgers Near Me - Glendale, California

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I haven't been back to Shake Shack in a long time, but when I came here again, I was surprised by how much I enjoyed the food. I also was surprised by how digital they've become. You can order your food on a screen, and they'll bring it to your table. The system here is super convenient and easy for customers. I had a very pleasant experience. read more

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You should pick up from here only if you hate yourself. They seriously should remove that option from their location, especially since they don't even have a pickup window and you are forced to go inside. It's located on the busiest intersection and they have no dedicated parking lot or pickup parking. Finding parking is a competitive sport and you will pay (literally) or have a nice walk. Sadly, there are no winners or medals. Be sure to give yourself plenty of time to circle because that will happen regardless. The staff do you no favors. They don't bother to text you when it's ready and they will place your food in a wide open bag sitting on a "pickup" shelf with no signage. In case you're wondering, yes, I did tip. I thought it was strange that the shelf was not monitored so anyone could walk up and grab a bag. I found it annoying that I would be dining on cold food. read more

Hands down Shake Shack over In-N-Out. As a Californian, In-N-Out will always be one of my top 3 burger joints, but you have to admit Shake Shack burgers are amazing. The restaurant is fairly spacious, plenty of seating both inside and outside and the service is great. For a burger joint, Shake Shack is quite expensive but they make it up by serving very fresh ingredients. Ordered the Shack Stack for my family as well as the original Shack burger for my two year old nephew with a side of fries and our food was ready fairly quickly. If you like mushrooms, definitely get the Shack Stack. The buns they use are pillowy soft, and the cheese stuffed portobello mushroom is crispy and gooey. My nephew normally does not really like hamburgers that much, but he ended up finishing most of his burger as well as the fries. The fries here are so crispy and evenly salted. Make sure to order one of their milkshakes to dip the fries. Definitely would come more often if I lived nearby or if there was a Shake Shack where I lived. If you live in the area, they offer delivery through meal delivery services such as Doordash. read more

Clean, a bit on the busy side. Just like any other shake shack. Normal wait for the food, good flavor

Once a month, run club @funning.running, take over the streets of Glendale. We meet at The Americana, run a 5k around the neighborhood, and then have the social portion of our meetups at Shake Shack. The food is great. I appreciate that their burger buns are the right size to not take away from the flavor of its contents. No one bread so thick it's take several bites to actually get to your burger. I would recommend the Double Smoke Shack (anything with bacon wins me over) with cheese fries. I've heard their chicken sandwiches are good but I've already established my favorite. Small, but decent beer selection. Although, they do run out of certain beers often. The staff are always so accomodating. We typically are there finishing foods, drinks, and socializing well past closing hours. Not once have any of the staff complained or treated us with anything less courtesy. In exchange, we bring quite of bit of business and we try to clean up after ourselves to lessen the closing staff's load. Pro tip: Order the cheese fries with the cheese dip on the side more better cheese to fry ratio. read more

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It's rare I have Shake Shack and every time I have it I am not disappointed. I had something out of the norm for me and I tried the portobello burger. I really enjoyed it and the cheese in the burger. Delicious! Staff was great and very informative with their menu. read more

Shake Shack Glendale - Burgers Near Me - Glendale, California

Shake Shack is a classic burger joint with franchises on both coasts. Nothing else is more iconic than their crinkle cut fries, thick shakes, and picturesque burgers (with a bun that is not fully cut into two pieces). The burgers can get quite greasy, but the dining experience is still pleasant. read more

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It's hard to say this, but fries were served cold. Very disappointing for such a good establishment. Burgers were tasty and the chicken sandwich was huge and right off the cooking line. Service was odd: we took a number, yet we had to get it our food. We saw others patrons had their orders dropped off at their tables. Ambiance was good and cleaned. read more