Shake Shack Glendale
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Had the cheeseburger with lettuce & tomatoes tonight for the first time (I know, I know). It was yummy! I like the Shake Shack sauce. Their fries are okay but crinkle fries aren't my favorite so that might just be preference. Service was quick, we were able to order off a kiosk (cheeseburger with single patty & fries - $13ish) and they bring the food to your table. The restaurant ambience was okay, the tables could have been cleaner.
This was one the only places in Glendale open during late hours. Hours are great but food is okay. Normally made fresh and I love their soft buns and charred meat but overall it just doesn't do it for me. Prices here are very high for it being a fast food. $110 for a few simple cheeseburgers, fries and drinks is pretty crazy to me. I always say I won't return back here because of their pricing because I could go to a dine in restaurant for these prices. Food ok, inside freezing but clean interior.
The place was a standard shake shack ambiance. It was busy but not too busy where we were greeted and served quickly. The burger I ordered was terrible! Poorly put together, the burger patty wasn't even a patty but almost like bits of meat held together with cheese (as seen in the pic). The cheese sauce literally squirted out of the burger as I took a bite (very unappealing). The mushroom part of the burger was huge but the burger itself was hardly there. The buns were too small for the burger (the bottom one could hardly be found!). When getting a refill for my sprite took 3 minutes, I decided to leave. The place was somewhat dirty as well, many areas uncleaned including where the ketchup and napkins were.
Shake Shack is a now well known burger chain offering upscale fast food at an upscale price. It's been a few years since I've been to Shake Shack and I thought I would try it again. This location is very much like any other Shake Shack offering expensive food with good quality. My double shack burger ($10.99) was excellent- the bun was soft and buttered perfectly, the paddies excellent merged well with the cheese, and vegetables fresh. Service was fast but I was a little annoyed to be prompted for a tip from a fast food restaurant. I brought my little one and was quite occupied by his rambunctiousness so when I asked an employee walking by if I could have a high chair I was a little annoyed that they pointed me to the back of the restaurant instead of getting me one. There was only one other occupied table in the restaurant. It's small, but if you ask for a tip and sell yourself as being upscale little things like this make all the difference - and are the reason I couldn't put today's visit in 5-star territory. Despite the quality I've always found Shake Shack to be a little overpriced. An equally if not slightly better burger can be found at a much better price across the street at In and Out. Nonetheless if you are looking for something simple, good, yet a little uninspired, you can't go wrong with the Americana Shake Shack. Food: 5/5 Ambiance: 4.5/5 Service: 3.5/5 Value: 3.5/5
I came here often when I lived in this area 6-7 years ago. I liked it a lot back then. Food still tastes ok. But my Chicken sandwich bun is not that pretty as before. The bun was kinda flattened not fluffy...looked a little dehydrated Service is fine. Employees were happily talking to each other. Took a while to realize that I was waiting to ask for my drink that they forgot. Place was clean.
Located near the Americana, Shake Shack is known for their sweet buns on their juicy burgers. Parking is a bit difficult in this area, you might get lucky with street parking, or the parking lot behind Shake Shack, if not you'll have to go a couple blocks over to one of the paid parking structures. Ordering at Shake Shack is now all self serve. You place your order at one of the ipads, grab a number, and they'll bring you your food. I got the "big shack burger" a special menu item at the time. It essentially was a big mac, two beef patties, a middle bun, tomato, onion, lettuce, the works. It was about $16 without fries. The burger was cooked well and juicy. The veggies inside were fresh and crisp. A special shout out to them using real produce, the onions were whole and not some chopped up mess. The lettuce was unwilted and actually had some flavor to it. I imagine back in the 50s this is kind of what burgers were like before they got turned into these mass produced chemical scienced abominations. Overall it was a good burger. It was not the best burger I've had for $16, but it is better than the other fast food burgers I've had recently. If you're looking for something simple and good, then this is the burger place you should try.
Premium burgers. We like Shake Shake, but don't love it. The burgers for my taste need more seasoning; and next time I will add ONIONS to my order. Not to compare, but "In-N-Out Burger" may be lesser tier in terms of quality beef and menu offerings, but the burgers there are tastier. However... We love the shakes, chicken sandwich, fries, and offerings of adult beverages. Staff are so nice at this location. Music is nice. Plus it's open late: till 11pm. Parking is in the back ALLEY paid meter or structured parking . Homeless population are present in the alley and around, but mostly harmless. It's an LA problem not Shake Shack.
Finally tried the vegetarian shake shack mushroom burger. It squirted in my face when I bit into it, that's how juicy it is. I like that they put so much cheese in it. It had a lot of body for something vegetarian. I'd get it again but shake shack is so damn expensive. Also needs like ranch or an aioli to add some moisture n sauciness
shake shack has very tasty burgers with very flavorful meat patties. there's quite a few cons with the biggest at double the price at almost $9 for a single burger that's kinda small. the buns aren't toasted and crispy and there isn't an option for grilled onions. i rarely go to shake shack but it does taste better than in n out every time. plenty of seats inside and outside and got free parking at glendale galleria.
I absolutely love Shake Shack, and so does my pup Howie! Alejandro, Allie, Alexis, Michael, and the whole crew make every visit feel so warm and welcoming--it's truly a community here. My dog insists on walking me over, and they treat him like the king he is. The customer service is consistently outstanding, and the food? Always fresh, delicious, and worth every bite. Thank you for bringing so much joy to me and Howie--we couldn't love this place more! -Natalie
We love shake shack. Always a great burger and fries we grabbed a bunch of burgers to go at this location and were very happy with our decision. The cashier was quick to take our order. The surrounding area is very clean and safe. There is outdoor seating available as well. The restaurant was very clean inside I took off a star for the bathroom not being as clean as it should be but overall it was great experience. Very limited on street parking which requires you pay.
In a quick overnight trip to LA checked in pretty late and almost everything was closed or closing some fancier places still open but just wanted a quick bite. Saw this as it was accross the street and grabbed some food to eat at the hotel. Order a double cheeseburger, fries and a strawberry shake and I was pretty much pot committed when I saw the almost $24 charge. To be honest the meat was very good and the hamburger was juicy and bun was great. I enjoyed the fries also as they were crispy on the outside but tender inside and well seasoned. The shake was outstanding. The service was good, the place was busy but efficient but just can't get over the price. A family of four could easy drop almost $100 and that probably does not include the tip so too pricey for me for this cost I would go to a full sit down restaurant. So the food a solid 4, the vibe is a 4.5 but can only give it a 3 for the value.
There is street parking and a parking lot round the back. It is Glendale so it's all metered parking. Nice place and clean. More than enough seating and spacious. The staff was really nice. I had a Single Black Truffle Burger. Very good and was more filling than it looked. But wow it's pretty small lol. I also got the parmesan fries with truffle dip. Also really good. The fries were crispy on the outside and soft inside and the dip was pretty awesome. Parmesan was just right. The Mango Passionade was refreshing. An employee offered to take our trays when we finished. All in all a delicious meal and great service. Thank you!
2 years ago
- Tasty burger, but the bun is sweet and I thought it was weird - The potatoes were very good. - Lemonade was good, too. read more
2 years ago
Burger was great! Cooked thoroughly, warm gooey cheese, and crisp bacon on a soft bun. The peaches and cream milkshake had bits of peaches in it. Service was excellent, one tall African American cleared our table when we finished and we had another worker ask if we needed anything. Fries also delicious! The only reason I docked off a star was due to the messy bathrooms. The floors were littered with trash. Garbage bins inside were full, the floor was filthy. Very gross. read more
2 years ago
The food was expensive and mid. The staff was friendly, the restaurant was clean. But for what we ordered as a family of 4 I honestly can't say it was worth the $90 I spent. read more
Business owner information
Ellie K.
We're sorry to hear your feedback. We work hard to provide quality…
3 years ago
4 years ago
Awesome customer service! We ordered fries with our burgers and chicken sandwiches but meant to get cheese fries (our mistake) and our server Alex (I believe that was his name) brought out cheese dip for us. He saw that we had kids and even let them sample some vanilla custard! It tasted so good and creamy. We will for sure get it next time. The chicken sandwich and fries were nice and crispy too. I recommend getting the sandwich with the bacon jam and adding the fried shallots! As for the lemonade, it was good but maybe a little too much ice in the cup lol Also random pro tip: dip your fries in the vanilla custard! I've been doing this since I was a kid. I know people are very divided on this practice but don't knock it til you try it! It's THE BEST! I honestly can't believe how attentive and thoughtful our server was. He really made the shake shack experience wonderful. The good food and good service will definitely have us coming back for more! read more
Business owner information
Jake S.
Thank you so much for sharing your experience with us, Cynthia! We…
"Hey so what's a custard?" I always forget what the diff is between ice cream and custard. The nice employee who was ordering my order thru the IPad says "a custard is made from egg yolks." Sold! Now on to the burger. I got the Shack Double Burger and it's the closest thing to a smash burger from a chain restaurant. It's not juicy tho. I like my burger patty well done but I feel like it was too well done. Look I'm in the minority, I don't love cheese on my burger. Since this is specific to me, I'm gonna say the cheesiness of this burger made me not like it too much. I tried the crinkle cut fries- asked for it to be well done. It was not. It's fine. It's not crunchy at all. I want to say they underfried it. The custard: I got the double scoop- vanilla and chocolate. It's creamy, it's delicious. I love it! I love how sweet the vanilla is but I love the chocolate even more cuz it's balanced. I want to try the strawberry next time. read more
2 years ago
My daughter & her friend wanted to come here to celebrate a belated Thanksgiving. Was lucky enough to get a parking spot right when a car was leaving, but the parking sign was confusing. Also tripped twice on the umbrella stand that was on the sidewalk. Not safe. Good food otherwise. The bun was nice & soft, but the burger size is a little small compared to In-N-Out, etc & I didn't see a meal option. read more
2 years ago
I haven't been in this location in years but glad I was finally able to try it again. Got the truffle burger which was so good with cheese fries and tropical kiwi as my drink! The staff was friendly and nice while the ambiance is chill read more
Probably the worse burger I ever had. Worse than the one I had at Shake Shack a year ago and the one two years ago and the one 3 years ago and at all times I was very disappointed. I'm not sure why I keep going back, maybe hoping that I will like it ? That it will be better than the last time. Well so far no success. This Glendale location is nice so when I'm in the area I always see it and never go in. Until last Friday when I finally decided to stop by with my son. We paid a high price for our lunch that we didn't enjoy. I ordered 2 cheeseburgers (very small cheeseburgers) 1 fries and 1 drink it cost me $21.46 ____ Wow read more
Business owner information
Jake S.
Hi Gohar,…
We love Shake Shack. They really have burger making down to a science. Super soft and delicious buns filled with quality meat and tasty shake sauce are just a few reasons why their burgers are amazing. The only reason I gave four stars is because if it was cheaper I would probably eat there every week. We ate their today and our dog loved it especially since Bennett helped us decide on getting him Shake Shack biscuits. Maybe next time we'll get him the doggy patty. : ) read more
Business owner information
Jake S.
Hi C.J.,…
After some shopping at The Americana, I decided to grab a quick bite. It's been years since I last had Shack Shack, so I was pretty excited about having the Shroom Burger ($7.99) again. There's nothing better than cheese stuffed in a portobello mushroom. After I ordered, I never received a number. When I asked the employee if they called my name, the girl brushed me off. Later she realized I never received my number, which was a bit awkward. Anyways, the burger arrived and it was pretty small. I can't say it's worth the price overall. It's good, but not thaaat good. The hype has definitely gone down for me here, sadly. read more
Business owner information
Jake S.
Hi Cindy,…
2 years ago
I go there often with my boyfriend! Friendly staff and I love how they decorate for the holidays! This is yummy fast food! Best fries and burgers! read more
3 years ago
Parking: Paid parking spots behind Shake Shack. But if you're willing to walk, there's free unlimited parking at Glendale Galleria and you could walk across Americana. Food: This location is just as good as any other location I've been to! Appreciate that they're willing to make substitutions (I usually get swiss instead of american cheese). Ambiance/Service: Busy but not too loud. Food for 4 people came out within 10 min! Workers were very kind and accommodating. read more
11 months ago
1 year ago
3 years ago
The service at this Shake Shack location was great and very attentive. You order at the front and they bring the food to your table. Parking is in the back of the store. The burger was a bit too oily for my liking and my hands had a lot of oil after I was finished eating it. It tasted good, but I felt like my body was begging for more of the lettuce and tomato since there was so much oil. The fries tasted very good, but a little less salt would be perfect. Their garlic herb mayo is absolutely delicious and we finished all of the sauce they provided us with. I am not too sure I would come back for a burger, but definitely for their shakes and french fries. read more
6 years ago
It's a pretty common thing to hear Shake Shake be compared to In n Out. Based on my Californian tastebuds, it's not too bad. Definitely a bit pricer than In n Out but they have a bigger menu when it comes to drinks, burgers, and sides. If I had the money and the patience to drive through Glendale I can see myself eating here again. Also, Shake Shack's fries are better lol. It was my first time trying Shake Shack out with a friend and the service was really good when we came. The staff member who was taking orders at the door recommended me to try their blueberry lychee flavored 50/50 (tea + lemonade) and I was surprised at how refreshing it is! Indoor dining is available too but with some restrictions due to COVID. read more
Business owner information
Jake S.
Hi Kimberly,…
4 years ago
Business owner information
Jake S.
We appreciate the positive vibes, Alexander! Thanks for taking the…
2 years ago
Amazing service! Came here for the first time ever trying shake shack! Got the shroom burger and the fries! Delicious! And cute seating area! Service was awesome! read more
1 year ago
Business owner information
Ellie K.
We're sorry to hear about your experience with our hot dog. We strive…
4 years ago
Whenever I'm out of town, I always try my best to not eat at chains or go to a spot that has a location by my home. However, Shake Shack is the exception. Whether I'm home or on vacation, I always make room for Shake Shack. The burgers are always juicy and the fries are alway crispy and fresh. This location had friendly staff and instead of waiting for our number to be called and walking up to the counter, the staff found us and brought our food to the table which gave it more of a dining in experience. This is also located in The Americana which makes it a great spot for refueling in between shopping! read more
Business owner information
Jake S.
It always makes us happy to hear feedback like yours, Diane! Thanks…
2 years ago
Business owner information
Ellie K.
We're sorry to hear about your recent experiences. Our aim is to…
2 years ago
2 years ago
COVID-19: Social distancing is enforced at this establishment. All of the staff wears a mask. All customers are expected to wear a mask too. The staff also wear gloves. There are some hand sanitizers available for customers to use. This place is available for take outs and has no outdoor seating available with limited capacity at the moment. They are not sanitizing in between customers. While I was grabbing my food from this establishment last week, I asked if they had any special offers and they weren't offering any at the moment. They currently don't have happy hour. They also do not allow pets in their establishment. Parking: I parked on the street. Easy street parking. Plenty of street parking available during COVID-19. Food: I got the korean style fried chicken sandwich, and I was very disappointed. Tasted nothing like the authentic Korean style chicken sandwich. That's why I took off one star. Staff: I decided to take off another star because I ordered my food at noon. And I ended up waiting 35 minutes for my sandwich. Apparently, my order was just sitting there on the counter and they forgot about my order. When I asked about it twice, an employee just said that my order will be out shortly. When I was finally fed up with waiting for my food for over 30 min, I asked an employee to go look at the order that was just sitting on the counter for the past 20 minutes. Lo and behold. It was my order. The employee just gave it to me and didn't apologize. Bad customer service. Not coming back. read more
Business owner information
Jake S.
Hi Vivian,…
Social-Distancing Review# 28 Downgraded for Lack of Protection from COVID-19 for Employees I've increasingly noticed that many eateries and retail places take pains in protecting their employees. And I'm happy to see that. The first one to do that is the lesser- known Poquito Mas. They are the ones who I first saw put up the plexiglass/acrylic barrier between staff and patrons. Then there are CVS, Pollo Loco, KFC and even little businesses like C& M Cafe and Lonzo's Peruvian, the latter two in the Westside . . . to name a few. So I'm disheartened to notice that big-time Shake Shack has not done the same thing for its employees. Their employees only wear masks. Check my pic. Danny Meyer (the founder & CEO), please take care of your staff. I know it costs some money to get those acrylic barriers but have a heart. P.S. I still love their food, thus, the 3 Stars. read more
2 years ago
1 year ago
I finally had a chance to try out Shake Shack and it was a wonderful 1st Shake Shack experience! We walked over here for lunch after visiting the Lunar New Year celebration across the way at The Americana. The hubby ordered the Shack Stack with bacon and I opted for the same as I could not decide on what to get. After all, bacon on anything is a win, right? Baby girl had the ShackBurger and a Cookies & Cream shake with whipped cream (which was yummy). The gentleman who took our order was super pleasant and made great recommendations. The line also moved rather quickly. We helped ourselves to the complimentary water station around the corner and found seating in the outdoor patio. The buzzer went off in about 10 mins when the food was ready for pick up. Oooh my!! The ShackBurger was perfection. It was hot and each bite was packed with flavor from the perfectly cooked angus beef patty, freshness from all the ingredients, sweetness from the potato bun, crispiness from the bacon and that cheese oozing out from the crisp-fried portobello mushroom...umm hello! The crinkle cut fries were fresh, salted and cooked superbly, crispy on the outside, and soft on the inside. Thank you for making my 1st encounter a memorable one! read more
5 years ago
Weird, I thought I already did a review of Shake Shack in Glendale. Anywhoo, I feel they offer pretty good burgers, but not the best burger. For me, the best burger is Hopdoddy. Shake Shack is a very good burger place, and I'm glad there's one in Glendale. read more
Business owner information
Jake S.
Hi Richard,…
5 years ago
Located on the corner of Brand and Wilson in Glendale. Parking is so hard to find! I had to drop off my family so that they could order and get the food to go. They were hoping to find black truffle burgers like they did in Virginia Beach, unfortunately they didn't have them offered at this place. They ordered the ShackBurgers and fries. My family loves their burgers because it was so delicious and juicy to eat. The fries were crispy. There was an employee standing with a tablet taking orders if you paid with a credit card. Our order took awhile since there were a lot of customers there. It was well worth the wait. read more
Business owner information
Jake S.
Hi Jocelyn,…
It's not often that a really bad customer service experience results in a 5 star review, but that's what happened to me. Hubby & I went to the Glendale Shake Shack by the Americana Mall last night because we were craving cheeseburgers. We went inside and ordered our favorite SmokeShack burgers and an order of fries. They handed us our pager and we headed for a table. Within minutes the buzzer went off and hubby went to pick up our order. He stood waiting for the order and watched as several customers picked up their food, but ours never came out. He asked the employee about it and (without even checking which order) the guy said it would be out shortly. After standing their 10 minutes watching Los of people pick up their food, he finally told the guy at the counter that he was tired of waiting and to just bring the food to our table if it ever came up. He returned to the table in a foul mood and a couple minutes later the buzzer went off again. He went back to the counter and returned with our food. As we began to chomp into our burgers a woman came up to our table and began apologizing for the delay and for the employee's indifference. She said her name was Lindsay and she was one of the store managers. She explained that while it didn't make up for the wait or the poor service, she was able to use it for a teaching moment as she pulled the crew together to explain how they should have handled the situation. She thanked us for being understanding and gave us coupons for complimentary burgers & fries on our next visit. She made no excuses for the service, but was sincerely apologetic and made it right. She's obviously a very good manager and leader, who didn't berate the employees but used the situation to teach them about customer service. Outstanding job, Lindsey! I don't know if it is because the boss gave them a lesson on customer service or not, but the employees who were working the dining area floor were also exceptional. They were super-friendly, refilled our water, checked to see how our food was, asked if we needed anything else and cleared our table when we were done. Now to my review: Customer service - excellent thanks to the manager Cleanliness - excellent Food - excellent; the burgers and fries were fresh, hot and delicious read more
1 year ago
Business owner information
Ellie K.
We appreciate your feedback, and we'd love to follow up about your…
1 year ago
I've been to the location at the century city westfield. This location was clean with spacial distancing and employees wore masks. You order first then you self seat. The tables we're spaced apart. We all wore masks to dine in. The hamburgers and fries were delicious. We ordered a fried chicken sandwich too. Good and fresh quality. Parking was free in an adjacent parking lot, but we went on Father's Day so it was more crowded than I would have expected during this outing. read more
2 years ago
More info about Shake Shack Glendale
252 S. Brand
Glendale, CA 91204
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(818) 858-1612
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https://www.shakeshack.com
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Ask the Community - Shake Shack Glendale
Do they serve halal meat by any chance?
Hi Abdul, Thank you so much for reaching out to us. While the beef in our Middle East and Turkey…
How do I get in contact with the business owner, Jake S?
Hi Jennifer, You can reach out to our team via email at feedback@shakeshack.com. We'd love to hear…
How's parking ? It is usually busy on a Tuesday?
Hi Destiny, Thanks so much for reaching out. The Shack has advised there is metered street parking…
Do you sell gift cards?
Hi E, Thanks so much for taking the time to contact us. We do sell physical gift cards at most of…
What is the price list?
Hi Patricia, Thanks so much for taking the time to write in! You can see our full menu here:…
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