Came by on a busy Sunday. Shane at the register was awesome and so was the gentlemen cooking in the back (wish I got his name. As I mentioned it was busy and it was my first time trying the shake. I made a mistake on my order and they were more than happy to fix my order on the fly. They even made a recommendation for my next visit. Thank you 5 guys team. The crew here is amazing! read more

I never ate at a five guys, but the food looked good! I gat a vanilla shake fries and cheese burger! Everything tasted so good! On the way home maybe 15 after eating: Diarrhea BAD Diarrhea! I had to STOP on the side of the road and S - - T! Ten more minutes home AND S - - T! Again... I'm on my sixth S - - T AND My stomach hurts! Bad Cramps, Growling and the. POW! I will NEVER Ever eat at a five guys again! Burn me once shame on you! Burn me twice NOT Gonna Happen! read more

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Service are really bad , they are busy talking and having conversations, leaving client eating for long time .

Every time I order from Grubhub from this location. My order is never delivered completed. Today I was charged for a large fry, received a small. Ordered a milkshake, received a half melted spill. Not sure if it's the location however it's not the first time or Grubhub to blame. Let's educate service providers to know the difference between large and small and drivers who can navigate in a timely manner. I would not recommend this Five Guys location. Terrible customer service. I've called several times with no answer read more

I absolutely regret trying Five Guys burgers, because now this is the only fast food hamburger I want to feed my burger cravings and family. Stellar Cheeseburger made to order; and the Cajun Fries are also terrific! Pricing complaint aside, this place is fantastic! Fresh ingredients and top quality product. Worth every penny in my opinion. Friendly attentive customer service from their employees. Located at the Glendale Galleria Mall. I love Five Guys! read more

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These employees act like they've never interacted with another person before. How long do I have to stand there before someone gives me my mobile order. I doubt the guy would've ever interacted with me if I hadn't asked him to grab it for me. Meanwhile everyone else behind the counter was trying to avoid making eye contact in case they would actually have to do their jobs. The actual burger also was pretty mediocre and they're definitely skimping on the fries. I'm not sure why they closed the Burbank location because it was far superior to whatever this place is. read more

Earlier I spoke to Aaron about a flaw and without hesitation, his customer service was/is undoubtably professional! Definition of customer service! But as usual, you guys's food is always the best and is always clean and welcoming thank you again, Aaron, and five guys!! ‍ read more

It was horrible, this is the worst five guys I've ever been to. This is horrible and deserves a 0 star review for having me wait 30 mins just for 1 burger. It wasn't even packed too which is crazy. Get better crew! I didn't even want to add a star. Make it 0 for this location. Everything was literally burnt too. read more

Five Guys - Man... this place is the worst five guys. I have been waiting 20 minutes now, this is ridiculous!!!!!!! get a better crew. - Fast Food Near Me - Glendale, California

This is located in the Glendale Galleria food court. This food court is always busy but we were able to find a table pretty easily. I would say the quality mirrored the quality we've gotten at other Five Guys. I was surprised at how expensive it was though. It's been a while since I've gone to a Five Guys but if I'm paying close to $40 for two people, I would rather get better and bigger burgers with more toppings. read more

I've only came here twice and the service has been great. Sarah was kind and helpful and I hope Cobi acknowledges her and the rest of their teams hard work!! read more

breanne is super nice!! i love your customer service and how friendly you are. thank you for making my experience great. :)

My son really loves Five Guys Cajun fries, which are very good. I used to really like their burgers, but I think they are way overpriced now! I made the mistake of ordering all regular sized cheeseburgers and fries and two bottled waters. It cost me $50! NEVER again. I HATE that I paid that much for burgers and fries. I know it's two patties and to be honest, it's way too much for my stomach. I think the price actually affected the taste of the burger for me lol! Sorry, it's just not worth it. I recommend sticking to Little Cheeseburgers and Little Fries to save yourself some dough. With the advent of smash burgers though, I won't even be getting those anytime soon. Next time we are craving Cajun fries, we'll just be getting the fries, which they always give a lot. Service is fine, ambience is not the greatest, since it's at the mall. read more

I came from Alhambra to do shopping had an appetite for 5 guys on 5/29/25 around 4-5 went to food court there was one guys which rudely told me they were closed with no explanation is this how you run a business JUST disappoints for lack of professionalism and no explanation I will not be back read more

Angel was very helpful! great vibes and the food was served timely and to perfection!

I have mixed reviews on this place. The young guy working the cashier (and later the cooking the meat) didn't look like he wanted to be there. I Asked him what kind of onion was better on my protein burger and he barely responded. I was Sooo shocked when I found out my burger was $15!!! A Bacon cheeseburger came out to $15! Uhh that amount, I can go to a nice restaurant and basically order a burger for that amount. But this was one of the few burger options at the mall. The burger ended up being made exactly how I wanted and tasted really good! But the price and the service of the employee made this a 3 star place. read more

Five Guys - Protein Bacon Cheeseburger with bacon on the side - Fast Food Near Me - Glendale, California

My burger and fries were cooked the way I requested them. Did some changes due to allergy in some dressing and they did it perfectly. Burger is tasty and fries is great and not too salty. Service was fast. People are nice and friendly as well. read more

manger Jasmine needs to be taught some manners! This happened a few weeks back I waited with my family to order and she came up to the register with an attitude and said "what do you want" which is completely unacceptable after we waited almost 5 minutes in line, her attitude immediately made us not want to order anymore but my toddler was hungry and I was not about to make him wait any longer because of some teenage girl's attitude towards a job that she hates. After placing our order i took my son to get a table and when I came back to pick our food, i could hear her telling other customers "hi what do you want". This "I hate my job" attitude is not needed! If you do not like your job and are going to make it everyone's problem then QUIT because that attitude was not necessary towards people who are basically paying you to work. workers get paid based on sales so without us she wouldn't be getting a check! If she thinks this attitude is Attractive is it most definitely NOT. The food good and definitely BETTER since she was no where near helping those poor workers besides giving people attitude. read more

Great burger & fries but INSANELY priced. Double cheese, small fries, small soda, tip = $28! LOL. I would go more often but I hate corporate price gouging. read more

Love these burgers. Nice price. Very good service. Fries are great. Highly recommended.

I've been on a burger kick lately and came to see if I still enjoy this brand...and I loved it! I have no idea what kind of love is put into this factually simple masterpiece but it was soo satisfying! Pricey, yes...worth it though. read more

Can never go wrong with Five Guys. I love that this mall has one in their food court! It's always difficult to find a place to sit in this mall because of how packed it always is. Five Guys always makes their burgers and fries so perfect. Crispy and super flavorful fries and the burger always just melts in your mouth. Service is quick and the people working here are very nice. Worth grabbing a bite from here even if it's to go! IG: @ammysalamii read more

Five Guys - Little Cheeseburger and Little Cajun Fries - Fast Food Near Me - Glendale, California

These burgers are by far better than any In-n-Out burgers. They are juicy and packed with flavor unlike the bland burgers at that other place people like to hype up. They are extremely generous with their fries. Milkshakes are thick af and delicious. The service here is excellent and the staff are very friendly. My go-to location when I'm craving a burger on my lunch time. read more

Five Guys - Cheeseburger and little fries - Fast Food Near Me - Glendale, California

Love the milk shake and the peanuts that get for free while you wait for your food. Restaurant is nice and clean.

I don't want to ruin someone's day or some business's yelp page just because a simple mistake. BUT, after seeing so many similar bad reviews on this Yelp page, there's enough evidence to support the claim that this specific Five Guys does not give a flying crap about customer services. Basically, I ordered a burger with a bunch of toppings. When I got my order, it's a plain burger with no toppings. And I checked the receipt taped on my to-go bag, it has everything I ordered listed on there, they didn't accidentally gave me someone else's order. Welp, they gonna keep doing this, it's a great location in the food court, there's no shortage of new customers, and who checks the yelp review on a fast food restaurant anyways. P.S. this is the second time it happened to me this year, in this very restaurant. read more

Exceptional service! I went to order small fries and when asked if I wanted a burger, I expressed a bad service I had at the Burbank location. Cobian, being apologetic, made a huge effort to compensate for my past experience. He didn't have it and made sure to stress that but he really made sure I gave them another chance. And it worked, just from the service itself. Great job guys! read more

This place can't be real, this review is not based on the food, which I would give a two star, same with the service. But the absolutely stupid pricing and it cost $28 for a cheeseburger, small fry, and a shake. I also tipped five dollars so it came to $33. You'll never see me, or for that matter anyone I can influence or know at your business again. I feel dirty still having spent that, it's the absolute principle of being ripped off. read more

Elijah and Tony have just amazing vibes and really make your experience worth it! Really was an amazing experience because of these two! I never eat five guys at the mall, but after this experience I will definitely be eating here again! Good vibes and top-notch workers! Plus the cashier I didn't get his name! Definitely come here especially if they are on the shift they will but a smile on your face! read more

I paid for my Little Cheeseburger and immediately they hand me a brown bag. I couldn't believe it was ready. But I expect my burger to made when I order it, not handed to me as soon as I pay for it. I ask them why so quick. The guys tells me he had some ready so he just handed me one. The cheese wasn't even melted. He just threw a slice in there. It didn't feel fresh. The patty had began to dry. It wasn't warm. It's hit or miss with this chain, I've learned. read more

Came here to eat with Family and was helped by Brian V. ! He had great customer service , and gave up great suggestions on what to order ! What a great experience eating here and great food :) would definitely come back here to eat read more

Negative experience!!!!! I was at this location last Friday, 6/16, around 5:30 p.m., and the employee at the register was very rude and made an unsolicited comment prior to taking my order. I advise Five Guys to have more respect for customers that come by your establishment. read more

This place opened up recently at the Food court at the Galleria. Before this, I never tried it before. The closest one I saw but never been to was the one in Burbank. The fact that this one opened at the Glendale Galleria closer to me just made me want to go next time! I finally got to try their famous cheeseburger. Because it was their opening month, they gave me an extra patty, which was so awesome! When I went back and got the regular cheeseburger, I had the same reaction both times...they were very filling! fries and cut and fried very nice and big enough to chow down on. The custom shake I ordered was so good that I would get it every time I order something from there! The obvious competition of this place would be In-and-Out. Only negative thing I have against this place was that the prices were kind of high. I understand you get what you pay for, because I was definitely full from one of the those burgers. However, I could have bought two meals at In-and-Out for the price of one meal here. The quality was still good, so it just depends on the money situation for y'all. read more

5 Crazy guy works here i say no lettuce wit pico It did exactly the Against. I love 5 guy's delicious berger in America but plsssss Review your workers They talk so much that I do not know what they are doing pls i 5 day waiting to come here 17$ f..... i so sad i live Glendale came her for burger not shet read more

Five Guys - a person holding a sandwich in their hand - Fast Food Near Me - Glendale, California

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Call me a rookie or noob, whatever your preference but i haven't heard of five guys before they opened this spot at the glendale galleria. Let me tell you straight, this burger just made it to my top 10 list of burger places. $10 for a regular bacon cheeseburger. But damn worth every penny. Their menu is simple and very basic. For most of you out who are oblivious to one great rule of fast food dining, let me educate you. Popular and successful fast food places all have on thing in common, SMALL MENU. This means they pay more attention in trying to perfect their craft and develop a high standard in keeping the flavor profile on point in every dish that comes out of the kitchen. This place sets it up with the basic burger joint menu. The twist? You pick what condiment you want to go in your burger. My choice : mushrooms and grilled onions and basic mayo and easy ketchup. Their juicy well seasoned meat will leave your mouth watering as the cheese oozes on the side of your burger. The sweetness of the onions , crispy salty bacon and dense mushrooms enhances the experience of a perfect burger bite. I will be back for some more soon... and so should everyone else.... read more

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I asked for a simple cheeseburger but the cashier input my order as a "grilled cheese sandwich " and charged me extra for the beef patty, which is definitely not the same. I don't know how or why you would make that mistake working at a fast food burger restaurant. read more

the guy who took my order and received my money was wearing gloves and did not change his gloves before touching the ground meat. very unsanitary! you guys need to improve your service. that's the bearded guy in red. 3-5-2024 1:17pm read more

Their service was the most shocking thing to experience today. I walked up to the register. A group of about 3 young adult males were laughing and said "I am not taking that! No you! No you gotta take that!"(Referring to helping me order) Keep in mind im just this young female, alone, at this small five guys place with a smile on her face. Way to make me feel welcomed. Side eye. Anyway, one of the boys told a girl to help me order. And she came and helped me, (glasses I think? tanned skin) and was a sweetie to me. I politely asked for a cup of water. Most places will give water cups for free without purchase, this is just a known thing. I am given the water cup and I leave, then realized I should grab a water cup for my friend as well so I return in line. Ask again, politely, for a water cup for the same girl who was very warm and gave me a second water cup. BUT GET THIS. while she's filling the water cup the group of boys start looking at me and their coworker, and talking to each other like "did she even order any food?" and then LEGIT SHOUT AT ME FROM ACROSS THEIR KITCHEN "ORDERRR A BURGER. WANT A BURGERRRR?" with a tone that was outright disrespectful and indirectly told me in the worst way possible, we don't like to give away water cups. If five guys does not give away free water cups, I have no problem with that, just let me know! Thats not a problem. But for them to just gossip to each other about my requests and the cashiers doings, and then yell at me to buy a burger was absolutely one of the most shocking experiences I have ever had at a food place. Nice job scaring me and my friend away! read more

the burger was not tasty, it was just dry, the burger consisted of two buns, bacon, a cutlet and a piece of cheese and no sauce or vegetables, it was impossible to eat this burger without choking read more

Brian V and Jaquez have some of the best customer service here! I was taking forever to place an order because I'm picky and they took there time answering all my questions, especially allergy related ones! Give them a raise they are definitely underpaid! read more

Terrible service!!! Omg. I feel bad writing this because I'm sure they're dealing with a lot, but every Time I go there they act as if it's such a huge imposition for me to order something. LOL. Isn't that the point of five guys? To order a burger? It's not the best vibe if someone is ignoring you and rolling their eyes while you order lol. Just go to another location in the area where the employees don't hate their lives. read more

Amazing burgers and hot dogs, better than almost any other fast food burger place around.