Shake Shack Glendale
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This was one the only places in Glendale open during late hours. Hours are great but food is okay. Normally made fresh and I love their soft buns and charred meat but overall it just doesn't do it for me. Prices here are very high for it being a fast food. $110 for a few simple cheeseburgers, fries and drinks is pretty crazy to me. I always say I won't return back here because of their pricing because I could go to a dine in restaurant for these prices. Food ok, inside freezing but clean interior.
The place was a standard shake shack ambiance. It was busy but not too busy where we were greeted and served quickly. The burger I ordered was terrible! Poorly put together, the burger patty wasn't even a patty but almost like bits of meat held together with cheese (as seen in the pic). The cheese sauce literally squirted out of the burger as I took a bite (very unappealing). The mushroom part of the burger was huge but the burger itself was hardly there. The buns were too small for the burger (the bottom one could hardly be found!). When getting a refill for my sprite took 3 minutes, I decided to leave. The place was somewhat dirty as well, many areas uncleaned including where the ketchup and napkins were.
Shake Shack is a now well known burger chain offering upscale fast food at an upscale price. It's been a few years since I've been to Shake Shack and I thought I would try it again. This location is very much like any other Shake Shack offering expensive food with good quality. My double shack burger ($10.99) was excellent- the bun was soft and buttered perfectly, the paddies excellent merged well with the cheese, and vegetables fresh. Service was fast but I was a little annoyed to be prompted for a tip from a fast food restaurant. I brought my little one and was quite occupied by his rambunctiousness so when I asked an employee walking by if I could have a high chair I was a little annoyed that they pointed me to the back of the restaurant instead of getting me one. There was only one other occupied table in the restaurant. It's small, but if you ask for a tip and sell yourself as being upscale little things like this make all the difference - and are the reason I couldn't put today's visit in 5-star territory. Despite the quality I've always found Shake Shack to be a little overpriced. An equally if not slightly better burger can be found at a much better price across the street at In and Out. Nonetheless if you are looking for something simple, good, yet a little uninspired, you can't go wrong with the Americana Shake Shack. Food: 5/5 Ambiance: 4.5/5 Service: 3.5/5 Value: 3.5/5
I came here often when I lived in this area 6-7 years ago. I liked it a lot back then. Food still tastes ok. But my Chicken sandwich bun is not that pretty as before. The bun was kinda flattened not fluffy...looked a little dehydrated Service is fine. Employees were happily talking to each other. Took a while to realize that I was waiting to ask for my drink that they forgot. Place was clean.
Located near the Americana, Shake Shack is known for their sweet buns on their juicy burgers. Parking is a bit difficult in this area, you might get lucky with street parking, or the parking lot behind Shake Shack, if not you'll have to go a couple blocks over to one of the paid parking structures. Ordering at Shake Shack is now all self serve. You place your order at one of the ipads, grab a number, and they'll bring you your food. I got the "big shack burger" a special menu item at the time. It essentially was a big mac, two beef patties, a middle bun, tomato, onion, lettuce, the works. It was about $16 without fries. The burger was cooked well and juicy. The veggies inside were fresh and crisp. A special shout out to them using real produce, the onions were whole and not some chopped up mess. The lettuce was unwilted and actually had some flavor to it. I imagine back in the 50s this is kind of what burgers were like before they got turned into these mass produced chemical scienced abominations. Overall it was a good burger. It was not the best burger I've had for $16, but it is better than the other fast food burgers I've had recently. If you're looking for something simple and good, then this is the burger place you should try.
Premium burgers. We like Shake Shake, but don't love it. The burgers for my taste need more seasoning; and next time I will add ONIONS to my order. Not to compare, but "In-N-Out Burger" may be lesser tier in terms of quality beef and menu offerings, but the burgers there are tastier. However... We love the shakes, chicken sandwich, fries, and offerings of adult beverages. Staff are so nice at this location. Music is nice. Plus it's open late: till 11pm. Parking is in the back ALLEY paid meter or structured parking . Homeless population are present in the alley and around, but mostly harmless. It's an LA problem not Shake Shack.
Finally tried the vegetarian shake shack mushroom burger. It squirted in my face when I bit into it, that's how juicy it is. I like that they put so much cheese in it. It had a lot of body for something vegetarian. I'd get it again but shake shack is so damn expensive. Also needs like ranch or an aioli to add some moisture n sauciness
shake shack has very tasty burgers with very flavorful meat patties. there's quite a few cons with the biggest at double the price at almost $9 for a single burger that's kinda small. the buns aren't toasted and crispy and there isn't an option for grilled onions. i rarely go to shake shack but it does taste better than in n out every time. plenty of seats inside and outside and got free parking at glendale galleria.
I absolutely love Shake Shack, and so does my pup Howie! Alejandro, Allie, Alexis, Michael, and the whole crew make every visit feel so warm and welcoming--it's truly a community here. My dog insists on walking me over, and they treat him like the king he is. The customer service is consistently outstanding, and the food? Always fresh, delicious, and worth every bite. Thank you for bringing so much joy to me and Howie--we couldn't love this place more! -Natalie
We love shake shack. Always a great burger and fries we grabbed a bunch of burgers to go at this location and were very happy with our decision. The cashier was quick to take our order. The surrounding area is very clean and safe. There is outdoor seating available as well. The restaurant was very clean inside I took off a star for the bathroom not being as clean as it should be but overall it was great experience. Very limited on street parking which requires you pay.
In a quick overnight trip to LA checked in pretty late and almost everything was closed or closing some fancier places still open but just wanted a quick bite. Saw this as it was accross the street and grabbed some food to eat at the hotel. Order a double cheeseburger, fries and a strawberry shake and I was pretty much pot committed when I saw the almost $24 charge. To be honest the meat was very good and the hamburger was juicy and bun was great. I enjoyed the fries also as they were crispy on the outside but tender inside and well seasoned. The shake was outstanding. The service was good, the place was busy but efficient but just can't get over the price. A family of four could easy drop almost $100 and that probably does not include the tip so too pricey for me for this cost I would go to a full sit down restaurant. So the food a solid 4, the vibe is a 4.5 but can only give it a 3 for the value.
I love Shake Shack; it's the best place for cheeseburgers! Today, during lunch at the Glendale location, I ordered a double cheeseburger with a side of cheese fries to go. Once I got to the office and began enjoying my meal, I was halfway through my burger when I discovered a piece of metal, specifically, stainless steel. It was about an inch long and seemed to have come from a cleaning brush. I called the manager and explained that this could seriously injure someone. It makes me question the safety of eating there. I can't emphasize enough how dangerous this could have been if I had been feeding it to my 6-year-old. The only reason I noticed the sharp metal wire is that I always eat with utensils. Safety over sales is the basis that consumers demand; one time is enough for me and my family.
There is street parking and a parking lot round the back. It is Glendale so it's all metered parking. Nice place and clean. More than enough seating and spacious. The staff was really nice. I had a Single Black Truffle Burger. Very good and was more filling than it looked. But wow it's pretty small lol. I also got the parmesan fries with truffle dip. Also really good. The fries were crispy on the outside and soft inside and the dip was pretty awesome. Parmesan was just right. The Mango Passionade was refreshing. An employee offered to take our trays when we finished. All in all a delicious meal and great service. Thank you!
28 days ago
The meat in the burger is definitely good quality, but way too greasy for my taste( felt pretty heavy by the end). The fries with cheese (or cheese sauce?) were really good though! Fast service, clean spot, and easy parking in the back Overrated? Maybe read more
6 months ago
Had the cheeseburger with lettuce & tomatoes tonight for the first time (I know, I know). It was yummy! I like the Shake Shack sauce. Their fries are okay but crinkle fries aren't my favorite so that might just be preference. Service was quick, we were able to order off a kiosk (cheeseburger with single patty & fries - $13ish) and they bring the food to your table. The restaurant ambience was okay, the tables could have been cleaner. read more
Business owner information
Ellie K.
We apologize for any inconvenience during your visit. We're glad you…
Over-rated. Very pricey for what you get. Burger is very small and bland tasting. Nothing special About it. Fries are crispy but over priced. Overall was just okay and wonder why people like it so much. read more
Business owner information
Ellie K.
We apologize for not meeting your expectations. Thank you for your…
3 months ago
This was one the only places in Glendale open during late hours. Hours are great but food is okay. Normally made fresh and I love their soft buns and charred meat but overall it just doesn't do it for me. Prices here are very high for it being a fast food. $110 for a few simple cheeseburgers, fries and drinks is pretty crazy to me. I always say I won't return back here because of their pricing because I could go to a dine in restaurant for these prices. Food ok, inside freezing but clean interior. read more
Business owner information
Ellie K.
Thank you for your feedback. We're glad you appreciate our late hours…
The place was a standard shake shack ambiance. It was busy but not too busy where we were greeted and served quickly. The burger I ordered was terrible! Poorly put together, the burger patty wasn't even a patty but almost like bits of meat held together with cheese (as seen in the pic). The cheese sauce literally squirted out of the burger as I took a bite (very unappealing). The mushroom part of the burger was huge but the burger itself was hardly there. The buns were too small for the burger (the bottom one could hardly be found!). When getting a refill for my sprite took 3 minutes, I decided to leave. The place was somewhat dirty as well, many areas uncleaned including where the ketchup and napkins were. read more
Business owner information
Ellie K.
We're sorry to hear about your experience. We strive to maintain high…
Shake Shack is a now well known burger chain offering upscale fast food at an upscale price. It's been a few years since I've been to Shake Shack and I thought I would try it again. This location is very much like any other Shake Shack offering expensive food with good quality. My double shack burger ($10.99) was excellent- the bun was soft and buttered perfectly, the paddies excellent merged well with the cheese, and vegetables fresh. Service was fast but I was a little annoyed to be prompted for a tip from a fast food restaurant. I brought my little one and was quite occupied by his rambunctiousness so when I asked an employee walking by if I could have a high chair I was a little annoyed that they pointed me to the back of the restaurant instead of getting me one. There was only one other occupied table in the restaurant. It's small, but if you ask for a tip and sell yourself as being upscale little things like this make all the difference - and are the reason I couldn't put today's visit in 5-star territory. Despite the quality I've always found Shake Shack to be a little overpriced. An equally if not slightly better burger can be found at a much better price across the street at In and Out. Nonetheless if you are looking for something simple, good, yet a little uninspired, you can't go wrong with the Americana Shake Shack. Food: 5/5 Ambiance: 4.5/5 Service: 3.5/5 Value: 3.5/5 read more
10 months ago
I came here often when I lived in this area 6-7 years ago. I liked it a lot back then. Food still tastes ok. But my Chicken sandwich bun is not that pretty as before. The bun was kinda flattened not fluffy...looked a little dehydrated Service is fine. Employees were happily talking to each other. Took a while to realize that I was waiting to ask for my drink that they forgot. Place was clean. read more
Business owner information
Ellie K.
We apologize for your recent experience. We appreciate your feedback…
Located near the Americana, Shake Shack is known for their sweet buns on their juicy burgers. Parking is a bit difficult in this area, you might get lucky with street parking, or the parking lot behind Shake Shack, if not you'll have to go a couple blocks over to one of the paid parking structures. Ordering at Shake Shack is now all self serve. You place your order at one of the ipads, grab a number, and they'll bring you your food. I got the "big shack burger" a special menu item at the time. It essentially was a big mac, two beef patties, a middle bun, tomato, onion, lettuce, the works. It was about $16 without fries. The burger was cooked well and juicy. The veggies inside were fresh and crisp. A special shout out to them using real produce, the onions were whole and not some chopped up mess. The lettuce was unwilted and actually had some flavor to it. I imagine back in the 50s this is kind of what burgers were like before they got turned into these mass produced chemical scienced abominations. Overall it was a good burger. It was not the best burger I've had for $16, but it is better than the other fast food burgers I've had recently. If you're looking for something simple and good, then this is the burger place you should try. read more
Premium burgers. We like Shake Shake, but don't love it. The burgers for my taste need more seasoning; and next time I will add ONIONS to my order. Not to compare, but "In-N-Out Burger" may be lesser tier in terms of quality beef and menu offerings, but the burgers there are tastier. However... We love the shakes, chicken sandwich, fries, and offerings of adult beverages. Staff are so nice at this location. Music is nice. Plus it's open late: till 11pm. Parking is in the back ALLEY paid meter or structured parking . Homeless population are present in the alley and around, but mostly harmless. It's an LA problem not Shake Shack. read more
Finally tried the vegetarian shake shack mushroom burger. It squirted in my face when I bit into it, that's how juicy it is. I like that they put so much cheese in it. It had a lot of body for something vegetarian. I'd get it again but shake shack is so damn expensive. Also needs like ranch or an aioli to add some moisture n sauciness read more
9 months ago
shake shack has very tasty burgers with very flavorful meat patties. there's quite a few cons with the biggest at double the price at almost $9 for a single burger that's kinda small. the buns aren't toasted and crispy and there isn't an option for grilled onions. i rarely go to shake shack but it does taste better than in n out every time. plenty of seats inside and outside and got free parking at glendale galleria. read more
1 year ago
I absolutely love Shake Shack, and so does my pup Howie! Alejandro, Allie, Alexis, Michael, and the whole crew make every visit feel so warm and welcoming--it's truly a community here. My dog insists on walking me over, and they treat him like the king he is. The customer service is consistently outstanding, and the food? Always fresh, delicious, and worth every bite. Thank you for bringing so much joy to me and Howie--we couldn't love this place more! -Natalie read more
1 month ago
Business owner information
Ellie K.
We're sorry to hear about your experience. We strive to provide…
4 months ago
4 months ago
Business owner information
Ellie K.
We're sorry to hear about your experience. We value guest feedback…
We love shake shack. Always a great burger and fries we grabbed a bunch of burgers to go at this location and were very happy with our decision. The cashier was quick to take our order. The surrounding area is very clean and safe. There is outdoor seating available as well. The restaurant was very clean inside I took off a star for the bathroom not being as clean as it should be but overall it was great experience. Very limited on street parking which requires you pay. read more
In a quick overnight trip to LA checked in pretty late and almost everything was closed or closing some fancier places still open but just wanted a quick bite. Saw this as it was accross the street and grabbed some food to eat at the hotel. Order a double cheeseburger, fries and a strawberry shake and I was pretty much pot committed when I saw the almost $24 charge. To be honest the meat was very good and the hamburger was juicy and bun was great. I enjoyed the fries also as they were crispy on the outside but tender inside and well seasoned. The shake was outstanding. The service was good, the place was busy but efficient but just can't get over the price. A family of four could easy drop almost $100 and that probably does not include the tip so too pricey for me for this cost I would go to a full sit down restaurant. So the food a solid 4, the vibe is a 4.5 but can only give it a 3 for the value. read more
Business owner information
Ellie K.
We're sorry to hear about your concerns regarding our pricing. We…
1 year ago
I love Shake Shack; it's the best place for cheeseburgers! Today, during lunch at the Glendale location, I ordered a double cheeseburger with a side of cheese fries to go. Once I got to the office and began enjoying my meal, I was halfway through my burger when I discovered a piece of metal, specifically, stainless steel. It was about an inch long and seemed to have come from a cleaning brush. I called the manager and explained that this could seriously injure someone. It makes me question the safety of eating there. I can't emphasize enough how dangerous this could have been if I had been feeding it to my 6-year-old. The only reason I noticed the sharp metal wire is that I always eat with utensils. Safety over sales is the basis that consumers demand; one time is enough for me and my family. read more
Business owner information
Ellie K.
We're sorry to hear about your experience. Your safety is our top…
There is street parking and a parking lot round the back. It is Glendale so it's all metered parking. Nice place and clean. More than enough seating and spacious. The staff was really nice. I had a Single Black Truffle Burger. Very good and was more filling than it looked. But wow it's pretty small lol. I also got the parmesan fries with truffle dip. Also really good. The fries were crispy on the outside and soft inside and the dip was pretty awesome. Parmesan was just right. The Mango Passionade was refreshing. An employee offered to take our trays when we finished. All in all a delicious meal and great service. Thank you! read more
5 months ago
Decided to grab lunch since we were in the area over the weekend trying to kill time while waiting for our friends to finish the Pokemon Go Tour event. They mentioned the new Korean bbq influenced burgers so it was the perfect time to try it! We walked in, not super busy, cashier was super friendly. The lighting in the location is awesome! Huge windows overlooking the street and nice outdoor seating. Our food came out super quick too! We ordered the New Yuzu Honey Lemonade, Korean BBQ Burger, Korean Style Fried Chicken Sandwich, and fries. The sandwich was a bit odd, I guess the sauce kinda soaked into the bun making it weird and soggy. The burger was much better and highly recommend! I'd get it again any day. Really hoping it becomes a permanent menu item!! The yuzu lemonade was also phenomenal and hope for a permanent item. Can never go wrong with Shake Shack!! As we finished, we got up and one of the workers kindly took our tray to clean up. Super nice and don't see that often. Overall a great location, especially next to a ton of other great spots next door like Philz Coffee!! IG: @ammysalamii read more
I came by for the BOGO deal (good through Halloween ) and it was 100% worth it. Service was quick, team was friendly, and the food came out fast even with the rush. Fries stayed crunchy, and the cookies-and-cream shake was fire -- thick, creamy, and just the right amount of sweet. read more
4 months ago
Business owner information
Ellie K.
We're sorry to hear about your experience. We appreciate your…
11 months ago
Business owner information
Ellie K.
We're sorry to hear about your experience with the burger. We…
10 months ago
We were just at the Americana at Brand today, a very nice open outside mall. We decided to try out this location of Shake Shake. The parking is really bad in this area, so make sure to get here early, and if you park in the structure it is very expensive. We both had the Shake Shack burger which is the standard cheeseburger, fries and drink. I got the strawberry lemonade which was really good. I found the burger to be okay, not great, but good. It was also fairly small. I want to give this 4/5 stars for being a good meal. read more
Right across from the Glendale Hampton Inn. Super convenient! Ordering kiosk was very user-friendly. Restaurant was clean, food came out quick and correctly. Hot dog is tasty, bun is fresh and nicely toasted. Fries perfectly cooked, could be a bit warmer. Chocolate shake has a great flavor and is not overly sweet. Very nice! read more
1 year ago
Business owner information
Ellie K.
We're truly sorry to hear about your recent experience. Your health…
5 months ago
This location closed at 11 PM on Friday's. We walked in at around 10 PM and only 3 high tables were open and the bathrooms were closed off for cleaning already. Though I can understand and respect that the staff would like to start closing up, the restaurant hours were still open for about another hour. I was unable to use the restroom and once it was cleaned, this was locked off. While, shake shack is always a consistently decent burger. Don't come to this location late if you want to enjoy dining in. Please plan to take out or try a different location. read more
Business owner information
Ellie K.
We're sorry to hear about your experience. We aim to provide a…
After a day of some intense hiking, I was hungry and saw this Shake Shack; I decided to stop in for a bite. The quality turned out be maybe one rung below In N' Out, and one rung above Wendy's. I ordered a Double Shack burger with a side of Bacon Cheese Fries; both were AOK, but nothing to write home about. The "special sauce" was so bland it was almost unnoticeable. read more
Business owner information
Jake S.
Thank you for your feedback, Hank. It's disappointing to read that…
Went to the Americana and kids wanted to have a burger. They wanted Shake Shack, as we have been here before. The food was good as always. We had a Double Smoke stack (nice amount of spicy kick), double shack burgers, cheese fries and we tried the tiramisu milk shake. The Milkshake was a bit too sweet, but good taste none the less. I love the crispy crinkle fries and the melted cheese on top hits the spot! The price is a bit high, but quality makes up for it. Overall, a good experience! Come check this place out if there isn't one near you. Happy Nom Nom! read more
One of the best burgers in the entire fast casual game. I really don't know how anyone could possibly hate this burger. The patty itself is the one of the best in the game. I absolutely love smash burgers and this easily is one of the best I've had. The Cherry Peppers are equally as good. The combination of that and the "ShackSauce" elevates this and creates such an awesome and unique flavor. The bacon is elite as well, can't forget that. Also ordered the strawberry shake and that was amazing. I've actually never had strawberry flavored anything and I was very surprised with how much I enjoyed it. I've had the vanilla shake in the past and I loved that so you really can't go wrong with any shake here. What holds this back here is the fries. Not a crinkle fan at all but I still had to give them a try. Not a fan. Still doesn't take away from the fact that Shake Shack is one of my favorite fast casual restaurants of all time! read more
2 years ago
- Tasty burger, but the bun is sweet and I thought it was weird - The potatoes were very good. - Lemonade was good, too. read more
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More info about Shake Shack Glendale
252 S. Brand
Glendale, CA 91204
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(818) 858-1612
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https://www.shakeshack.com
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Ask the Community - Shake Shack Glendale
Do they serve halal meat by any chance?
Hi Abdul, Thank you so much for reaching out to us. While the beef in our Middle East and Turkey…
How do I get in contact with the business owner, Jake S?
Hi Jennifer, You can reach out to our team via email at feedback@shakeshack.com. We'd love to hear…
How's parking ? It is usually busy on a Tuesday?
Hi Destiny, Thanks so much for reaching out. The Shack has advised there is metered street parking…
Do you sell gift cards?
Hi E, Thanks so much for taking the time to contact us. We do sell physical gift cards at most of…
What is the price list?
Hi Patricia, Thanks so much for taking the time to write in! You can see our full menu here:…
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