Asked for well done meat (they claim their meats are always well done), got it to go. I get home and this happens.This location is a joke. The cooks a joke. It's Saturday (1-11-20) night as I was leaving the mall 5:49 pm. My Order number was 79. Whoever the cook was at this time needs to not be a cook or needs some proper training this is ridiculous. Incase you workers don't know little kids and raw meat don't go together. Burbanks location workers are great they never mess up like Glendale. read more

Five Guys - Fast Food Near Me - Glendale, California

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Patties were burnt. Then asked them to redo it. They said "all our burgers are cooked well-done." Ok, but are they supposed to be dry and crunchy? No. They aren't. They re-cooked them and they were still burnt. The patties were also smaller than they should be, which is probably contributing to why they keep overcooking them. They are supposed to be 3.3 - 3.5 ounces, and they were definitely smaller than that. Please properly train your staff. I worked at 5 guys for 3 years so I'm very familiar with what is acceptable here. read more

Five Guys - Burnt patty. This was after I asked them to redo it because the first ones were burnt as well. - Fast Food Near Me - Glendale, California

Two stars cause I like the burger and would've tried it anywhere again, (the rest of the 3 stars is what the staff and service lacked ) unfortunately the staff that works here is just smth else, bruh if you hate your job just freaking quit, why you gotta make ordering food a shit experience? read more

Pretty good quality burger place. Love how you can have unlimited toppings. When you order fries they give you a lot for a large it feeds about 3 lol. The meat quality is great. I gave it 4 stars because service can be a little better and it can be a little too greasy. But I will be back here again. read more

Feb 2019 Guys...I was leaving Glendale Galleria, walking through the food court, when I saw Five Guys. I remember having heard they were good and I wanted some French fries. However! It was after 8pm and I wondered if they had shut down the fryer and would just pull from an old stack of fries. The woman behind the counter assured me that the fries would be fresh...and how! I'm a convert for their Cajun fries. So Good. But, if you want to ease you way into them, start with "Cajun lite," like I did. Enjoy. read more

Very delicious hamburgers but the lack of attention is ridiculous since all the staff are in the back talking and for that reason the customers leave read more

Five Guys - excellent hamburgers but the lack of staff - Fast Food Near Me - Glendale, California

Worst and most expensive fast food place!The worker just put all the potatoes without a bag in a bag of burgers awfully. I'm not a pig to eat everything from one bag.I ordered 2 fried why 1 in a package you just put the other in a package with a packed burger and I paid for 2 burgers and potatoes 47. read more

Wow! $15 for a cheeseburger and fries? I mean, their burgers taste very good, but that's arrogance on full display! Five dollars for their smaller size fries?? They truly have lost touch with reality I paid it just because I was embarrassed and didn't want to cause a scene, but I'm never coming back here again read more

Five Guys - Fast Food Near Me - Glendale, California

I ordered soda - Coke regular. I did not drink it until i went back to the car. And you know what! It doesnt taste like any kind of soda or any fountain drink at all. Probably they forgot to add the coke mixture and all i tasted is nasty. Next time, should be probably drinking what i have bought before leaving the store. Money wasted. read more

In and out who?! No my guy it's all about Five Guys! My first experience was good, I tried the small cheese burger with a coke. No fries. I want to say the burger was just better than In and out. The taste it left after I got home left me with wanting more. For 4 days I was craving it. On my next visit I got the regular. Hands down one of my favorite burger now! This location in particular has a n awesome costumer service. It does take about 10 mins for your burger to get ready so look for a place to sit or check your dms. Burger was fresh and so so tasty. Washing it down with a cold coke was just great! I love this place now. Better than in and out. read more

This location is not great. We ordered a burger and a veggie sandwich, and instead of the latter, they gave me another burger. The receipt on the bag even had the correct order. So I'm guessing someone else got our veggie. Hopefully, they didn't wait till they got home to check; otherwise, they'll be even more disappointed than we were. The fries and the burger buns were soggy, too. The guy who took my order wasn't a particularly good listener. When I ordered the burger, he asked, "Do you want fries? A drink?" I wasn't finished ordering, so I said "fries and a veggie sandwich. No drink." He rang me up for a drink and set a cup down by the soda fountain, so I had to repeat "no drink." He was like oh you said no drink. Anyway, I hate when people interrupt you in the middle of ordering by suggesting items, and then when you actually say something, they don't pay attention. He wasn't very pleasant about the whole thing, either. Not the best customer service here. Burbank's location is better. read more

I'm rating this Five Guys in comparison to other Five Guys restaurants. My burger was hot, topped with fresh lettuce, tomato and mayo. The fries were too good like normal. In comparison to other Five Guys - I give this one a Five Star to match their name ;) read more

It's rare that I rant on Yelp these days but this location CONSISTENTLY gets my order wrong...no joke, atleast 3 out of the 4 times our orders have either been mixed up, missing items, or both. It's not that hard guys?!?! read more

Excellent spot. Never a line, easy go to. BEWARE if you are ALLERGIC to PEANUTS or NUTS stay away. They cook everything in Peanut Oil and its well advertised about. Great burger, if you're a big guy you really don't even need the full burger, get the mini. the mini is totally big for portion control. read more

Worst Burger ever, waste of money, bacon was burnt, disgusting meat, Don't recommend !!!!!!!

Great burgers, fries ok, way overpriced, Cup of large fries over 5$, hope they make it. Not a lot of people want to pay 14-15$ for a burger fries and a drink. It's only fast food. read more

After getting some shopping done at the mall with my wife & son, we were starving, and decided to stroll through the food court. My wife said she smells great burgers, and she's craving it. I looked around, and saw five guys. I thought this awesome smell is definitely coming from five guys, and definitely not McDonald's. We had the bacon cheeseburger & cheeseburger, in addition to bacon cheese hotdog. We rarely eat hotdogs, but this one was super delicious!!! The burgers were really tasty, and afterwards I asked my wife if she likes In-N-Out better or five guys? Without hesitating she said five guys! I agree. The cashier was really nice, friendly, smiling, and very patient with me, since I was super hungry and couldn't decide what I wanted to get, haha. My wish is for more locations to be added, because they deserve the best. Thanks guys!! read more

The Large Fries super expensive it's about 7$ with Tax Only tall cup and little bit Extra oN side! The cashier Said can Feed more than 4 people... lol... in Fact only can feed max 2 people! Panda Express 10$ have a lot of meet and rice !!! Not worth it!!! Never Go go Five Guys again! read more

Five Guys - Large Fries over price!!!! - Fast Food Near Me - Glendale, California

It was my first time trying Five Guys and it was delicious!!!!! I got a bacon burger with double patty, added grilled onions, grilled mushroom, tomato and lettuce. I will say that it is a bit pricey, the whole combo with SMALL fries was $16 (-1 star) but the food is tasteful. I got Cajun fries and they were very good as well. Will be coming back! read more

Five Guys - Fast Food Near Me - Glendale, California

You're five guys! Not exactly:( I was stoked that five guys opened in the mall and I didn't have to drive all the way to Burbank. Service was friendly, awesome. No one was in line. Great! Got my burger.... it was overdone. It was haphazardly thrown together. All the condiments were on one side there barely any sauce and when there was it was also on one side basically. I feel like maybe the maker needed a V8 or something to straighten them up or maybe the quake today got to them. But nonetheless I will be trekking to Burbank for my next Five Guys experience. read more

Stop by this Five Guys location on a busy Sunday afternoon. I initially was going to order from another place within the food court, but wanted to try Five Guys at the last minute. I really don't expect much customer service from a fast food food court, but the young man taking my order very friendly and attentive. I ordered fries and a oreo milk shake. Fries were fresh, nicely seasoned and crispy. The milk shake was good and have nothing negative to say about it. Will definitely stop by again whenever I come to the mall. read more

A Five Guys in a mall. Expect them to have a rush at any given time especially on the weekends. Worked here for a good amount of months before getting a better opportunity. Food will always be good and their shakes as well. Price can be a little overpriced but the amount you pay really makes up the quality of it. No there is no soda machine with the different flavors like the other five guys. And NO PEANUTS, they're in a mall so figure that it'll be harder for the cleaners to clean if they make a mess. Just want to praise the crew for putting in their hard work (Jezzy, Eric, Roman, Liz, and Sarah). To keep up to the standard of 8 minutes or less, they wanna be sure that everything is cooked to perfection with excellent QC's and customer satisfaction. read more

Tiniest of burger patty. forgot my bacon, fries mediocre and a runny shake... all for $19. The Habit is better for much less money!!!! DON'T WASTE YOUR CASH!!! read more

My order of fries took over 20 minutes and I was the only one there. Why? They were chit chatting until I walked over to see what is taking so long? Oh they then decided to start order. read more

The best burger I have ever had. It is Juicy and really good tasting. Lived here in so Cal for the last 30 years and has been a long time since we had a great burger place to go get a great tasting burger. Most of the other fast food place are ok but this is like grilling in the back yard with out all the work. Thank you Five guys for the best burger around all other second rate. read more

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Rude girl working the counter did not hand me my order when it was ready but instead chose to make me wait around until she was done preparing the next order (which I thought was mine since she wasn't handing me my order when it was ready and just sitting there). When ready she handed me my order which was just the one bag sitting there the entire time. I asked why she couldn't just give me my order from the beginning when it was just sitting there and she very rudely asked me if I'm order number 91, as if to say that I got my order and that I should shut up. But when you have two young kids and time is always of the essence it doesn't help when you're made to wait around for something that required no waiting. It was simple, I was order number 91, and order number 91 was ready and sitting there. She even asked me what order I was and she confirmed my order was sitting there. But Instead of handing it to me she chose to make me wait for a couple minutes while she finished bagging up someone else's order. When I asked her why she did that she gave me a very rude response. This was Saturday night 2/5/22 at approximately 8pm. Lady at the counter was a heavy set lady. I've already sent a complaint to corporate and will never come back here again. read more

Their online hours say they close at nine. We got off the freeway, and drove here to arrive at 8:15. It turns out, they closed at eight. Very disappointing. read more

I ordered a BLT with 12 bacons and they put 6 inside. I asked them to verify the order and they said 12. I come back, open up the bun and counted only 6 bacons. LIARS! read more

Food was terrible kitchen staff didn't make the food correct. Meat was very undercooked

Canceled a postmates order over a hour in. Pretty ridiculous. Their reason was that it was closed? That's odd since it was a hours before they closed. read more

Ordered bacon and bacon cheese dog, expecting a 3/4lbs size hotdog, but what i got was tiny hotdog, burn bacon and burned bread...not coming definitely spend $30 only hotdog, better to go to 711 read more

Five Guys - Fast Food Near Me - Glendale, California

Standard burger, not as a good as In-N-Out. Tried it in South Carolina after heated debates with friends from the south. Then they came here, ate In-N-Out, and shut up. read more

I've been to a lot of FIVE GUYS and this is hands down my FAVORITE!!! My burger was hot, juicy and overall delicious. The fries are the BEST and they give you extra in the bag! But the reason I'm taking the time to review is because the cashier I had named EVERETT exceeded my expectations!!! He was patient, energetic, enthusiastic and I loved that he was genuine. My order and overall experience was AWESOME! read more

Been awhile that I have had this and the place I first tried this was all the way in some far place which I forgot where. But anyways this place finally opened up awhile ago and usually I don't get a chance to pass by this part of the mall but I'm glad they opened this here. Its located in the food court of the first floor and right next to chipotle if your wondering where its at and closer to the macy's wing or jc penny depending on which direction your coming from. But I went here with my coworker awhile back ago and we were both craving burgers at the time so went down from the third to first floor for lunch after getting stuff done at work. The place is nice and we had a couple of people in line around lunch time but I ordered a bacon burger with some cajun fries and my friend ordered the same. I did order everything that was free on the menu to add to your burger so its a good amount of toppings to add so it made it a very tall burger. The staff is all happy and nice and watching them do all the processes of your burger to your fries is entertaining. I got my order and it came in a paper bag but you can see all the grease from the fries come out so I'm like hmm they didn't really like drain it properly for it to be oozing out of the bag. When I was about to consume it the burger is good but they didn't include the cajun fries like I ordered and it felt just like fries thats the only thing I had to point out about it other than that the condiments and everything is close to the register. The staff was nice enough to get all the orders out the way even though theres a line that showed up behind us and kept that good customer service. read more

Five Guys - a sandwich and french fries - Fast Food Near Me - Glendale, California

You can tell when people working somewhere enjoy their job. The people working at this 5 Guys are full of smiles and laughs, cracking jokes, entertaining the customers, even dancing! Ordering my burger here actually elevated my mood so THANKS guys! Great customer service goes a long way!! As for the food, it's 5 guys so DUH it's good! Can't go wrong when you're craving a good burger and ordering from people with such great attitudes made the whole experience even better. 5 stars for 5 Guys! I'll be back! read more

Probably the greatest customer service I've ever recieved. Elora you're doing it right

I didn't even know that this Five Guys was in the mall until yesterday! I love the way you can make a burger instead of taking it apart and the peanuts are a plus! Also, I love the way they season their fries. I will be coming back often. read more

Was super excited to try five guys but it wasn't very memorable, the burgers are big but I don't know I just didn't find them that flavorful, they didn't satisfy. took a while to even get my dog to eat it I don't know what's up with them but I won't be going back . read more

Over priced to the max for a veggie sandwich and all they gave me was bread the fries was horrible and overpriced all I know is I will never eat here again. read more

Terrible burgers. First off, our first order came out burnt to a crisp. I mean, truly crunchy. Both of our patties. The meat was completely flavorless! I go up to the counter to ask them to redo it and she says "all our burgers are well done." There's a difference between well done and burnt...anyways, they remake them. Takes them a while but whatever. Burgers come out and are still burnt and flavorless. Patties are super thin and most definitely under 3 ounces. They advertise all burgers as "juicy and well-done", but may want to consider changing that to "charred to a crisp that'll make your taste buds cringe" unless they decide to retrain their cooks... read more