I don't even know where to start with these guys... TLDR these guys are amazing and cannot recommend them enough, if anything 5 stars is not enough.
A few weeks ago, we had a horrible weekend where our bathroom pipes kept backing up after we had tried snaking it ourselves. We called another plumbing company to take a look. After a few hours and phone calls, they came and took a look and after a few minutes with a camera, they confirmed that we had roots and just said that we should either hydro jet our pipes or pay a ridiculous amount to fix the problem. They also couldn't find a clean-out valve so went through a side pipe.
We paid for them to hydrojet the thing and then they went on their way. After 2-3 days, the backup was happening again and we had no idea why. We called the old company first and they said they would have someone call me between 8-9 and no one did. Then someone said they would call me from 3-4 and no one did. Mind you the most recent incident happened at 11:30PM at night on a Thursday.
So obviously we needed to shop around.
Señor Rooter was the first to get back to us and was able to send someone over around 9AM that very next morning to take a look. Chris on their side was texting me, keeping me updated along the way with where they were at.
Right on time, I met with Jesús and one other individual who were super kind and professional and understood me freaking out. I listed out what the other company had done. Within 15 minutes they were able to tell me:
1) Yes we have roots, but not just in the area that the other company had seen.
2) There was actually a clean-out right at the front of the house (we had a lot of plants in the way)
3) The last company that did this probably made things worse by hydrojetting; they also should have told us that there was a major issue in the first place.
Turns out, our main sewage pipe leading out to the street was not only full of roots, but soil because part of the pipe had collapsed in on itself. Not only that but the whole thing going out to the street was broken/breaking/not in good shape.
I was relieved we actually found the issue but was pretty upset with the other company who basically swindled us out of 4 figures and damaged things further. I worked with Jesús and Chris and they were able to get me a quote later that afternoon.
We were happy with how quick and professional and communicative these guys had been so we moved forward with them. The very next day, they started digging. Our entire front lawn was flipped upside down for access to the pipes. Jesús and team were kind enough to give us status updates throughout the day, including visuals of how bad the issues were (cannon sized root...) and gave us some tips along the way.
After freaking out at 11PM on Thursday, having them inspect things Friday afternoon, the team wrapped up all work Saturday afternoon. This was not a small job AT ALL but they fixed it literally within a day, 24 hours.
They pieced our lawn back together, showed the improvements and that was it. Payment was quick and easy and honestly, even though this whole experience sucked (not because of them obviously) they made things as easy to understand and fast as possible.
Chris keeps to his word and is super clear and communicative. Jesús is super cool, straight up and broke down progress from the start to the very end. The entire team was super nice and even showed us what was going on while they were literally in the dirt.
If anyone in the serviceable area has any kind of issue, I would recommend these guys 100%. Not only are they up front about everything but they actually care about their customers. The other company, after having broken everything and charged us $X,XXX only offered to refund us like $300 bucks....
I hope we never have to use them again, BUT if we had to, we're calling them first. read more