I saw a pre-owned vehicle advertised on their website. They made it easy and was accommodating with scheduling an appointment last minute. It was my first time purchasing a vehicle; Jason Thai and Casey Miyasaki were very patient and helpful with answering any questions I had. They worked to get the best deal for me. Jason Thai was very knowledgeable about the vehicle and walked me through all the features of my car. I appreciate the time and effort they had put into this to make this an easy and quick process. Would definitely consider them with any future vehicle purchases. read more

Servco Lexus Honolulu - Car Dealers Near Me - Honolulu, Hawaii

If you're looking for a smooth and pleasant car buying experience, request for SANDY KELLY. Sandy is not only very knowledgeable in the vehicles she shows, but is also very understanding and catering to your needs and wants. There is zero pressure and the last two trade-in's Ive experienced with her were nothing short of amazing. If you're a Lexus customer or and don't know who to go to as your requested advisor, ALWAYS ALWAYS ALWAYS request for JASON KAWAKAMI. This dude is so easy going, but still extremely accommodating to your needs and concerns about anything regarding your service and vehicle. I drive alot, so I come in for servicing more frequently than most. Literally, each and every time I go to Jason, he is always attentive and ensures your car is in good hands with their mechanics and technicians. He really goes above and beyond. Having both Sandy & Jason as my go-to Lexus employees has convinced me that customer service is their top priority and will make sure you're taken cared of. Jason & Sandy, if youre reading this... keep doing what youre doing bcuz it is SO appreciated when its an emergency, basic maintenance, or when shopping around for a new/used vehicle. Mahalo! read more

First time at this Lexus dealer. I had a great experience with service department. Just went for regular maintenance check. Check in process was smooth and quick. Pick up was the same. Car was washed and looked great. read more

I meant to have written this review last month after driving our car home but got side tracked, anyhow I gave Servco Lexus 5 stars because of our experience with our sales consultant, Ethan Medrano! Our entire car buying process was stress free. We worked with him for a month before actually purchasing our new family vehicle. We actually had two different car brands we were interested in, so we had questions that would arise after test driving different models from the two different places, Lexus included. Ethan made sure he was accessible whenever we had any questions through either text or call, which made it so convenient for us. Ethan also made us feel comfortable and never felt judged or pressured into buying as he always made sure it was what WE wanted. With that being said Ethan made sure we test drove all the different models we were interested in, just to make sure we see and feel the difference between those vehicles. Very customer service oriented. We are so happy with our purchase and was lucky to have had Ethan as our sales consultant. Anyone looking into purchasing from servco Lexus, ask for Ethan! You won't regret it. Thanks again Ethan! read more

This review is a little bit late.. I had an appointment after work on a Friday afternoon and was still able to take the car home within a few hours. Jason Thai was really helpful and found the F-Sport I was looking for! Paul Lancaster got the financing taken care of for me super fast, and with my same bank. Overall I had a great experience buying from Servco Pre-owned and would definitely recommend them to anyone who wants fast, no pressure service!! read more

Servco Lexus Honolulu - Lexus IS200 F sport - Car Dealers Near Me - Honolulu, Hawaii

Just went in for our 6 month maintenance and had a very smooth experience. Drop off was easy and we got text message updates on the progress. The entire maintenance took about an hour, which was faster than we expected. Instead of waiting at Servco, we opted to take the free shuttle to Ala Moana. I think you can also opt to take it home as long as you live within the geographic parameters. This service was so easy! We never had to wait more than 10-15 minutes for the shuttle and our driver was super friendly. I continue to be impressed by the level of customer service at Servco (we bought our car here as well and had a good experience). read more

I got lucky that the better half bought me a new GX460. I met our sales person through a friend who bought her Lexus from her and several other friends who bought their Lexus from her as well. So we didn't even call Sandy Kelley to let her know we were looking for a car and decided to just drop by. If she wasn't there at least we would looks to see what I wanted. Each staff member that we encountered were very nice and easy going not pushy at tall. Finding a parking in front was easy and it was clearly marked. Not like the other car dealer just down the road the valet guy just put me in a bad mood with his attitude. So I walked away and said I'm going to LEXUS and buy a car. Felt a little like that move called Pretty Woman. As if we didn't have money to buy a car that rhymes with Auweeee. ugh! Lexus it is and we were delighted to see Sandy was working. I saw only two vehicles that peaked my interest. One that clearly is very very expensive $$ is the LX570 and a beautiful beast it is. But it was also clearly bigger than my old Lexus SUV so I compromised and got the GX. Didn't test drive it because it didn't matter. I was in need of a new car and I wasn't going to change my mind on the GX. Sandy sat us down and we chose the interior color scheme and the color of the car. Waited a few weeks for the car to come in and had the better half write a check. Feels good to experience the power of writing a check and not having a loan on your car. I'm very lucky and grateful. Life is short and tomorrow is never promised, so if you work hard allow yourself to play hard. Paperwork went smooth, Sandy sat in our car and showed us how to use the apps on the car dash and was very thorough. I can see why people recommend her. She's got a very familiar personality as if you've known her all your life. Thank you for making our experience a wonderful one. read more

I needed a car fast since I got into an accident that was deemed a total loss and didn't have a car to drive at the time. I was in the market to look for a new pre-owned luxury vehicle and had looked at a few dealerships for used and pre-owned vehicles already. I had looked at direct dealerships for these vehicles and other indirect dealerships that probably acquired these vehicles from a trade-in. I've been through everything but Lexus at the time. My current credit isn't stellar, so that was part of the discouragement to not go see a Lexus dealership for fear of being turned down for credit since I had a similar situation in the past when I had visited a few dealerships in another state. My experience was different this time, since I was with a friend and we usually go for our weekly exercise sessions, they convinced me to go see Lexus dealership and take a look. So we get to the Lexus Pre-owned side and go in not knowing what to expect and I was introduced to Jason Thai. Jas on was the nicest guy in the world and very down to earth. He made us feel comfortable and asked what I wanted to see. I already did some research and had 2 cars in mind, a 2019 ES 350 and 2018 RC 300. Right from the beginning, was asked for my license and registration. I went to other luxury dealerships before here and wasn't asked this so thought it strange. When I asked Jason, he said he won't be sitting with me for the test drives, so that was the reason for the documents and after that, we were off just driving on our own, it felt great and no pressure when you have a salesperson sitting with you on regular test drives, so loved that approach. After test driving the 2 cars, I really wanted a 4-door car since my past 2 cars were 2-door cars. Again, my friend convinced me otherwise to get the 2-door and said it matched me and my personality better lol. Going back to Jason, I indicated that I wanted to come back later but he didn't know if the car would still be there, since Lexus's do go fast and due to supply chain issues, I might miss getting one at a good price with the color I wanted. So I decided to work with Jason to see if I can get the car. I did indicate I was putting down a substantial amount and with that getting financed was probably going to be easier. After working a bit, Jason indicated I was able to get financed which I thought was great. So I put down a small amount to lock the vehicle in so no one else would buy it, this was on Thursday and waited till the weekend to pick it up. Before the weekend though, Jason called me back and indicated that he was able to get an even better financing rate and I was really impressed that he would take the time to still look for a better rate after I had locked in the car. So I go back on Saturday to get the car and after filling out the paperwork, the car was ready. Jason took me over and gave me a brief overview and then handed me the keys and said he wanted to take some pictures of me with the car, I'm usually not one for pictures and said it was ok hehe and then he proceeded to thank me and said he really appreciated my business and made sure to give me all the necessary information on who to call what to expect after the sale and also indicated safety checks were included at no charge for the life of the vehicle, which I thought was amazing. I really enjoyed the experience with Lexus and had to say it was one of the bigger deciding factors on buying from them, it all came down to service and of course the reliability and the unrivaled reliability and excellence which has made Lexus the top luxury dealer the world over. Jason did send me numerous pictures of the car a few days later, of course without me in it hehe, but I thought it was a really nice touch and I just wanted to thank Jason for the wonderful experience and purchase. Jason if you are reading this, thanks so much for the wonderful service and experience and next time you see Uncle Sam tell him I was really happy with my purchase. read more

See all

I have better chances winning the lottery then getting a deal. At least that's what it felt like at first. Now I've been to this dealership once before a few years back and never felt welcomed. That's when I got my Acura. I know you read that review, right? As chance would have it, I came back and it was a different story. Like the Submarine Force, the car dealership fraternity is small. Rodney my dealer actually sold cars to a couple of family members throughout the years and it feels like I came full circle. So like the show "Pawn Stars", look around, ask questions, negotiate, negotiate, and then negotiate. Thank God they have water dispensers because it felt like I talked to everyone working there. Remember to always come fully prepared with general knowledge of the vehicle(s), invoice prices, car loan approval, KBB and Edmond values, and a full stomach because it will be a long day but don't be afraid to leave because I did. Just remember to get VINs for research at home. Now with that implanted in you mind, Rodney, my main dealer, was very friendly and willing to listen and answer questions. And I had a lot more questions. Remember water dispenser? He was very knowledgeable with features on all the cars and when we finally came to a deal, the clouds parted to let the sunshine through, I think I heard a harp playing, and I was no longer thirsty. The paperwork that followed was quick and easy because most of the info they needed I provided a couple of days before and I bought no extras. Hint people. Overall four stars. The place is very clean, their service department is very large, and nice comfortable chairs. And once you pull the trigger and buy a car, they take your picture and that gives you a 10% discount on parts and a free calendar for next year. Mine they will probably throw darts at. Lastly they need to make a living too so come open minded, respectful, and always leave with a smile. Now excuse me, I have to schedule a tint job. You read my Al's tinting Inc review right? M read more

See all

First time lexus buyer! Amazing experience! Main reason making our way to Lexus is because of the one and only carsalesman we dealt with for the last 9 years - JASON THAI! He just started there and man did he execute just like always..it dont matter where JASON works im all in and walking out with a sale! Honest, caring, entertaining(askhimtosing), smart, and has a heart for his people! JASON THAI is the man! Im not a millionare but he made it happen, walk thru the doors and ask for JASON THAI you will forever remember your experience and keep this guy for all your car buying experiences..maybe one day he can sell you rocketship who knows what the future holds! Love the lexus ES350! Lexus was clean and delightful to walkthru especially during this pandemic! 10 STARS FOR JASON AND LEXUS HONOLULU! read more

See all

Sean was excellent in providing customer service. He was superior in his knowledge and capability.

When Mark Acoba made the move back to LV, I was so sad! Who would take care of my car now!?! Well, we were lucky to have Jason Arakaki help us this previous visit when I went to get the car serviced. Yaay!! He was very open and up front with how long it would take for my car to be serviced. We dropped off at 10am and he mentioned that it was a busy day for them and that the techs would be taking their break around 12pm. So he estimated that it would be done at 2pm. No biggie, we were going to be dropped off to Ala Moana area anyways for brunch (we went to Yogurstory, LOL). What I appreciated was that he offered to text me updates. For me, this was so convenient and I appreciated this. Just before 2pm he texts me that my car was done. He also text me about their findings on my tires and that it should be monitored, but good till the next servicing! I felt that I could trust him. So happy with our visit and my car is running like new again :) read more

Max Miller was very patient with my hectic schedule and helped arranged the delivery for the car of my dreams - 2024 Lexus UX250H. He was very informative and kind with the process which for some people could be a stressful situation. Lexus is a great brand for comfort, reliability, and quality. Thanks Max for making my dream come true! Highly recommend seeing Max! read more

I owned a Lexus before and here I am again! Stephanie was my Agent and she was very helpful in getting all the information i need about my car. She offered to show me difference vehicles on the lot and I got to experience difference styles of cars. I went with the IS350! And she showed me all the features that came with the car. when it came time for me to pickup my car, I was pretty excited and Stephanie had already had my car ready to go and prepared my vehicle nicely. New car!!! Very nice !! She was quick to answer any questions I had about the vehicle and showed me all the features it came with ...Thank Stephanie for a smooth transaction !!! Love my car!!! read more

See all

By far the most professional, friendly, and efficient car sales team I've encountered. I so appreciate the immediate response from Sean Son upon making an inquiry online. We set up a meeting time to go over an appraisal of my trade in, and look at a certified pre owned Toyota 4Runner which was listed online with Servco Lexus. Sean Son handled every step like a seasoned professional. Sean has an easy going personality, and quite funny, he made me laugh. I met Wes briefly while he appraised my vehicle, also a very likable gentleman. David Pavao in F&I was great to work with, we also had some laughs. I had no intentions on deciding to drive away with a pre owned 4Runner on the same day I got the appraisal. The team at Servo Lexus, checked off everything that makes a great deal come together. I was expecting to haggle, back and forth. I did my research ahead of time. Sean Son made the entire process easy. Really easy. The condition of the product offered was amazing. This pre owned Toyota looked brand new and spotless, total quality is what I saw here on display. No matter if you're shopping a new Lexus or pre owned, ask for Sean Son. He is an asset to fine company like Servco. read more

Came back to Servco Lexus for an upgrade because of my experience with Mike Hamada, but he moved on from sales and introduced me to Sean Son. Sean was responsive, helpful, patient, and overall so easy to work with. Can't recommend him enough. Also a quick shout out to Allen Wu who helped me with the paperwork. The whole car buying experience was easy and painfree because of these people. Mahalo! read more

On January 18, 2021 I had the pleasure of working with Sales Consultant Ethan Medrano. From my first early morning online inquiry to well past closing, Ethan was patient, efficient, informative and extremely good-natured. His welcoming demeanor and professionalism made the entire sales process seamless. Ethan went far beyond being accommodating. He provided superior service, made himself available via email, phone and text, always provide a prompt, accurate and a personable reply. Ethan has demonstrated the natural talent and work ethic that Servco Lexus Honolulu should both value and nurture for their flagship location's future growth. From my experience with Consultant Ethan Medrano, I would absolutely recommend you begin your vehicle search by contacting him at Servco Lexus Honolulu. read more

I had the pleasure of working with Sean at Servco Lexus, and I couldn't be happier with the service I received. From the moment I walked into the dealership, Seans professionalism and knowledge were apparent. He took the time to understand my needs and preferences, guiding me towards the perfect car that checked all the boxes. Sean was very nice and made the wife and I feel really comfortable. His commitment to excellence made the entire car buying process seamless and stress-free. Throughout the negotiation process, Sean demonstrated transparency and worked diligently to secure the deal. His straightforward approach and exceptional customer service skills made me feel valued and at ease. Thanks to Sean's expertise and dedication, we drove away in our very first Lexus. Sean made us feel confident in my purchase. If you're looking for a car guy who goes above and beyond to provide outstanding service, who also has a great sense of humor. Did I mention he could dance? Haha. He got moves!! I highly recommend working with Sean. You won't be disappointed! Thank you, Sean, for your exceptional assistance and for making my car buying experience truly remarkable. -Shawn and Ash Navarrete read more

Servco Lexus Honolulu - Car Dealers Near Me - Honolulu, Hawaii

I just want to start off by saying me and my partner were soooo nervous while we were approaching Lexus. It was late in the day and luxury vehicles seem so intimidating to behind to explore. But we were wrong. Jason Thai was amazing. Down to earth honest not pushy or judgmental and what a bubbly personality. We got a Genesis g70, we absolutely love it and it was really fast process and Jason Thai was very accommodating for our busy work schedules. I'd highly recommend. And if you can choose a sales person please please please ask for Jason Thai. You will be laughing and feel really good about the purchase as we did. We also want to commend the financial department. He was a really nice gentlemen and explained everything really well. Thank you Lexus Honolulu. read more

The BEST dealership experience with SEAN SON!!! He took such good care of me and my family! If you guys are looking for an agent that will make sure you're comfortable, happy, and satisfied ask for Sean! He's also very, very knowledgeable! He knew about every car we asked out, all details and answered every question. He made sure to explain and demonstrate every little detail of the car we went home with too. He definitely takes his time with his customers! You are so awesome Sean! Thank you so much for everything!! We definitely will recommend you to everyone we know. read more

What a wonderful experience. Jason was always available to answer any questions we had. We were in contact for many weeks trying to find the right vehicle. Jason always showed us an enthusiastic demeanor and no question was ever to silly for him. Our family would like to show our gratitude with a exquisite review and hope this may lead to others finding confidence in Jason as we did. With best rehards to the yelp community we hope you find the feedback you are looking for! read more

I work closeby and when I started my car the check engine light went on and my car was shaking. I stopped by to see if I could get some idea of what was wrong to know if it would be safe to drive home or not. The guy said they couldn't do it right now but if I wanted to leave my car for a couple of days I could. No aloha or care shown at all. I didn't expect my car to be fixed right then but at least to know if it was safe or ok to continue driving. read more

I just purchased my 2nd vehicle from Servco Lexus in Honolulu. Couldn't have done any better. Jason Thai helped us throughout the process. We had originally contacted his brother Ricky Thai who sold us a previous vehicle, but he was off the day we were coming in. He referred us to his brother Jason who picked up the ball and did a fantastic job. We bought a new vehicle right on the spot. We appreciated his professionalism, knowledge, and positive attitude. We found the same to be true when we worked with his brother on our previous purchase. Both Thai brothers were great to work with. read more

Great place to find a pre owned car and me and my family were looking for a car on Friday and my dad found this Toyota Rav4 LE and it was in excellent condition and it drives so well and would recommend seeing Jason Thai for your car needs and has a great sense of humor. read more

I was looking to purchase an NX and Steve was incredibly helpful. he walked me through all the steps of answering questions, what I needed to do for insurance, pre approval papers, how the car works and anything else I needed. When I walked into the dealership he and everyone really make you feel like a VIP while you're there, that's just the added bonus! read more

Thank you Sean Son for the great experience and helping my mom find her new UX Hybrid! It was exactly what she wanted and loves it!

Yesterday I became the owner of a brand new 2024 Lexus NX 250. And this whole purchase could not have gone any smoother than I expected with the help of Jason Thai! Being the indecisive and thorough person I am, Jason was so patient with me and was able to answer all of my questions. He went above and beyond, making sure I was able to test drive the car and although I told him I had my mind set on the caviar with hazel naluxe interior, I asked if I was still able to just check out the white and red interior car and he let me. Not once during this whole process did I feel like he was irritated or rushing me. In fact, he seemed more excited than myself to be helping me! Haha. Of course as a first time car buyer, I was very nervous. But he was very transparent with the prices and everything else, that the rapport was so easily established between us and I trusted him! It was a busy day for Lexus, but he put in his works to get my car ready and able for me to take home the same day!!! I am beyond ecstatic with my purchase and I am genuinely happy that Jason was the salesperson to have helped me! Nonetheless, David who worked in the financial department helped me with my paperwork and he was just as great and very enthusiastic! The paperwork is always a long process but David made it so smooth and easy. Thank you so much Servco Lexus, I'm definitely going to be enjoying this new ride! read more

Servco Lexus Honolulu - Car Dealers Near Me - Honolulu, Hawaii

See all

Love Uncle Roy!! He made the car buying process so easy. He was very patient with me when I couldn't decide on what I wanted. Made several trips to the dealership to look and test drive cars. Each time he was great. When we finally decided on a car it was quick and we didn't spend all day there. read more

I'm a die hard car owner. Who isn't? Okay, well not everyone is but in the long run while it sure costs more than walking, having one available at one's disposal is sure easier than doing that walking! Hehe :D I want to tell you about this great car place, their RX, & what I love about it, so here goes: Over the years and bc my ex (sorry Fran C., I've gotta tell this story this way) was a hot-rod-Toyota fix-it-up & race-it kind of car guy, I've driven & owned a plethora of vehicle brand models made by Chevy, Honda, Toyota, Acura in different shapes & sizes, trucks, forerunners, vans, sedans in different sizes, sports cars in both automatic & standard. (I'm not a European car person mostly bc of the repairs issues I used to hear about.) You wouldn't know this just by lookin' at me, yeah? Well, one day I saw a commercial about a Nissan SUV and wondered what that was about. Sedans, sports cars, & forerunner trucks are more my style. But an SUV?! So I thought: WTH! What's that?! :/ I thought about and thought about it and lo & behold, one day I got that hankering to really look into that thought. That ex who was also a former Sears mechanic and service advisor and I drove down to Nissan to check out this mysterious Murano. I test drove it :D I was in love !!! Said ex asked if I liked it. Hold on. Lol. First he asked, "WTH, why do you want this kind of..idk; what is this kind of car!?" "I love it!", I grinned from ear to ear. My wishes would be fulfilled with this new type of car! So he thoughtfully said: Have you seen the Lexus SUV? "Wait; What!?", I said, of course protecting my intended interest and thinking less of the mentioned Lexus than my beloved Murano. "Lexus? Can I afford that... & will I like it?", I asked. "Well, yes they have an SUV you should check out", he informed me, "and plus, your resale value will maintain longer than other vehicles!" Well, I'm all in for a quality product! Let's take a look! Long story short, we went straight there and tried it out, and what did I think?! First of all, Danny Valdez is an awesome salesperson. Professional to a tee. Helpful, kind, caring, smart, excellent follow up. Answers the phone when I call and answered all of my questions. If he didn't know the answer, he got back to me quickly. He gave me a good enough deal and I was thoroughly pleased. The Lexus SUV I chose was the RX-330 but not before first trying out some of the other models. When you buy a car, it's literally just like buying a house on wheels: You're pretty much stuck with it until you sell it. I just wanted me to be sure. The RX was spacious, practical, not to mention really pretty inside and out ...or handsome lol if you're a guy reading this! I love the clean lines, tremendous value, quality product, that is classy, uncomplicated, & understated yet totally comfortable. I don't get to be a passenger very often but when I am, I do agree it is really comfortable. My friends family and kid's friends who sat in the passenger seats in both front & back also mention from time to time how comfortable the ride & seats are. My car mechanic friend who owns a gorgeous Toyota Tacoma says he loves the ride of my car and is thinking of getting something less truck like. Since then, I had no idea I'd become such of a trend setter. Half jk but am I? After my first SUV purchase, I loved it so much that not only my ex but his immediate family members and our kids purchased mostly the RX model & one IS model. One could almost say that our love for the Lexus car brand is all in the family! Lol For sure we all agree for certain that the Lexus brand is a fine product. If you need a car & are wondering where to find a good, reliable car, measure it's success by it's ancillary departments, servicing and parts! I've been a customer since 2003 & remain a happy customer to this day (2016). To date I've owned two Lexus vehicles so I think I know for sure that this brand IS the real deal: 1) Caring Car Sales - Car sales is car sales. If you do your research on the internet, chances are you will get a good price these days - I never once got that ooey-gooey sly fox car sales guy feeling. This place is great. They actually care about your purchase and you in terms of car needs. 2) Excellent Servicing - I got to be helped by many awesome service advisors there (ones no longer there and ones still there) then there's the one that was really not good. The one I'm with now is really super awesome and his name is Doug Young :D - Service is impeccable! Not only that but the service is amazing. 3) Parts!! :D - Man, I've gotta tell you about the awesome Parts guys, Darryl (idk his last name) and Lane Inamine! My story needs to be told! :D - When you purchase a Lexus brand vehicle, you become a Lexus Club holder which means you'll get a discount on everything in their parts department! Where do you go when you need a solid, reliable, product that's stylish, comfortable, & fun? Head to Lexus! :D read more

See all

We purchased a new Lexus from Servco Lexus Honolulu and were very impressed with their helpful, friendly service. Our salesperson, Sean Son, was especially helpful, following up with all that needed to be done for our purchase, offering good instructions and suggestions and being available via text for any other questions! Thank you Lexus! read more

Sean Son was very helpful with all our questions. I would recommend him to anyone going there.

Sean Son was amazing to work with. He helped me through the process and put no pressure on me. He was responsive and always willing to provide additional help and information. He made the entire process smooth, easy and enjoyable! read more

Mis amigos de Servco hablan un montón de idiomas de Asia, ya que son de por allá, por eso son súper pilas. Al mismo tiempo si quieres que vayan más despacio simplemente, pídeles! Nuestro amigo Sean nos ha ayudado en ambas ocasiones y queremos regresar por más! El es muy atento y responde rapidito. Sean, recomendado!! read more

I highly recommend Ricky Thai at Lexus new car sales if you are looking to purchase a new Lexus. We have used Ricky twice to purchase new cars and he has always provided excellent service in helping us select a vehicle. Ricky is helpful and knowledgeable without being pushy and always kept us informed on the status of our new vehicle. The Lexus showroom is filled with personable and friendly staff. Comfortable waiting areas and top flight service. If you are looking for a new luxury vehicle, check out Ricky Thai at Servco Lexus and you won't be disappointed. Tell him Joe and Nancy sent you! read more

Just got a new car today. Sean Son did an amazing job helping me out! I turned in my lease at another dealership and Sean came out to personally pick me up and take me to Lexus. He sat down with me to go over all the car features so I'm ready to go. He also got me an amazing deal! Go down and see Sean and the rest of the Lexus crew! read more

Just wanted to say thank you to Sean Son our salesman and general manager Rex Bui. Their professionalism was top notch and they made the buying process enjoyable unlike most dealerships. Sean Son is very personable and answered and assisted us on any questions we had he was very understanding patient and went the extra mile on my mothers vehicle purchase. We highly recommend Servco Lexus and if you need a vehicle Sean is the man you want to see. I would recommend any of my family and friends to see him. Once again thank you Sean Son and Rex Bui for all your help. My mother Loves her vehicle! read more

We bought our Rx500h with Sean Son today. It was a world-class experience! He was very thorough in explaining everything to us. Very cheerful guy too! You'll want to buy your next car with him! Thank you, Sean! read more

Couldn't ask for a better sales representative. Sean is the best!!! Very knowledgeable and supportive throughout the whole process.

I have to come here to service my car because if I go anywhere else, my warranty will get voided. (Servco monopoly). However, appointments are extremely easy to get and they open early and close late. What I don't like is that no one ever calls me for appointment reminders. If I didn't mark my calendars, I would have never known I had a service appointment. My car has synthetic oil so I only need to change my oil once a year. Which is ok since it costs me $150 to change my oil. I do get a free safety check every year and a free car wash which i do appreciate. The service advisors are super friendly. Some are more informative than others. I recently had Mark A and he was super awesome. He let me know the costs upfront and kept me up to date. Servco needs to seriously update the interior waiting area for people getting service. This place has as much enthusiasm as a 80's funeral home. Dull wallpaper, carpet, old gold trophys and framed typed compliments on the wall. The new car showroom is beautiful but the service waiting area puts me to sleep. They do offer free coffee but that's pretty much it. You would think for a $150 oil change you could get some pastries or juice too. I wish they had more than two cubicle desks with a chair and power outlet. If those are being used, there are a few chairs but they are not comfy. I also wish there was a sleep room for those of us who make the really early appointment times since the service usually takes a few hours. When the service advisor comes to talk to you, you know that something is going to be expensive to fix. I do appreciate that they ask if it's OK to do additional services. One time my battery was almost dead and I had no idea, and I was so happy to replace it since it sucks to be stuck with a dead battery. I'm not looking forward to the time where my car will be needing a repair or even worse, new tires ($1500). Sometimes you can catch a free shuttle to Ala Moana if your service is going to take a while. Sometimes I have to wait a couple hours for my oil to get changed so I will go walk around the mall. I'm hoping next time, my oil change price will go lower and I get some free donuts. read more

Servco Lexus Honolulu - Updated coffee machine, now with Keurig! Still wishing for those donuts... - Car Dealers Near Me - Honolulu, Hawaii

Although I was very disturbed by two things regarding my service experience, the overall quality of service at Lexus was still very good so it can be three stars. If the review was based solely on their COVID precautions, it would be zero stars! When I scheduled my appointment online, I read all the information regarding what they require (mask, remove items, don't come during the travel quarantine period,etc). I specified that I prefer communication by email, but someone from Lexus left a voicemail requiring me to return her call to answer an important question. The number she left was actually the main service line and I was required to listen to a lengthy series of recorded messages. The longest and most irritating was a recorded reiteration of all the COVID requirements I had already read when I scheduled my appointment, as well as when I read the confirmation email. It was agonizing to have to listen to a slow recorded message, and there was no option to skip it. I was on a timed break at work. When I finally was connected to an actual person, I learned that they only wanted to ask if I had traveled. It was TOTALLY UNNECESSARY for Lexus to waste my time making me listen to that hideous recording for that! I mentioned this to the representative and she told me that the person who left the message should have provided a direct number. However, no representative from Lexus has reached out to apologize. Today when I arrived to drop off my car, I was told to use the thermometer at the entrance but nobody was around to actually check the temperature. I walked inside and waited in the seating area and was instructed to just enter and sit in front of the service advisor. According to my appointment I was supposed to be with a different advisor and no explanation was given as to why my advisor was changed. The service advisor went straight to business about my car service, and I asked him why they were allowing customers in without doing any health screening, even though I had been bombarded with messages and forced to listen to recordings informing me that health screenings would be done. He didn't have an answer and could not explain how they could be sure that any of the MANY customers seated in that small room were not sick at that moment. I asked if they at least cleaned the chairs and desks in between customers and he said no. So in spite of all the verbiage they provide to customers, my experience revealed that they actually take no precautions to protect customers from infection by other customers. There is no system to actually check temperatures and screen customers before they enter. Customers are seated close together and there is no cleaning of the customer chairs and desk services in between uses. I did see the technicians sterilizing the cars before they were released back to customers. My car was completed before the estimated time and I was notified promptly. The cashier was pleasant and efficient. If the management and employees could just follow through with the COVID precautions they promise and be more considerate about how they communicate (like ask for their answer by text or email) then the experience would have been five stars. And I am very disappointed that the service manager who made me waste so much time just to answer that one question has not taken the initiative to apologize. It shows such a gross lack of appreciation for their customers. read more