We had such a great experience at Sephora thanks to Shannon! My friend came in knowing absolutely nothing about makeup, and Shannon could not have been more kind, patient, and helpful. She took the time to really listen, explain different products, and help her find shades and formulas that actually fit her skin tone and comfort level, all without being pushy or salesy. She even took the time to do a skin test on me, and it honestly made me want to switch my foundation on the spot! You can tell she genuinely enjoys helping people feel confident and comfortable, not just making a sale. We left feeling so grateful (and a little more glamorous)! If you go to this Sephora, definitely ask for Shannon... she's a gem! read more

Living nearby, my wife and nine-year-old daughter love popping in when we shop at the weekend market at Eastern Market. The moment you walk inside the staff greet you and offer help. The aisles are well organized and clean. Check out is pretty seamless even with a line. read more

Avoid. The employees think their primary job is to stand around and talk to each other instead of helping customers. I never saw anyone approach a customer and offer assistance. read more

I had a photoshoot the other day and thought I was going to get my makeup done at the National Harbor location. But there was no makeup artist there so I came to this location. I called before I came and make an appointment with the only artist they had for 12:15. It was one of the best experiences I have had in a long time. She was pleasant, made suggestions, and my makeup looked so good y'all! I asked for a natural look so it really did not look like I had on makeup but a real polished look. I was so pleased and since she is the only artist there I know I can get her every time I come in! I recommend her for anyone who needs a makeup artist. read more

SEPHORA - Natural makeup - Cosmetics & Beauty Supply Near Me - Washington, DC, District of Columbia

This store is small yet mighty. It has everything, but I must say the best part was the service. The customer service was nice and you can tell the employees enjoy their jobs. They are kind to one another and to customers. My friend and I had a beautiful experience in this Sephora. read more

SEPHORA - Cosmetics & Beauty Supply Near Me - Washington, DC, District of Columbia

I was told I could not have a makeup consultation because of my age. I was embarrassingly rejected when I went in for a makeup consultation. The manager was very demeaning to me. I had booked a makeup session and was told by the manager they could not accommodate me ! I am a 70 year old woman. This was very embarrassing for me to be turned away. read more

Perfect location in NE ( across from Eastern Market metro). Terrible customer service. You are ignored from the moment you enter, feels you are a disturbance. Out of stock on many items and the staff doesn't even care (or actually know what they have and what they don't). I stopped in search for a specific item, had to "disturb" staff when I couldn't find it myself, she was very displeased that I have disturbed her chat with her colleague . When she didn't find the item I needed, she simply left, without asking whether I needed something else or offering me a similar item of a different brand. Seems that Sephora stopped caring about customer service as the treatment that I've experienced today is appalling read more

SEPHORA - December promotions - Cosmetics & Beauty Supply Near Me - Washington, DC, District of Columbia

Wanted to give a quick shout out to Erin who was extremely helpful when i came in looking for a hair product to help style my hair. After describing what I was looking for, she made two recommendations for me and after trying them, I am so happy! So thank you Erin! read more

Lips are smacking and jacking. Lol Fellow puckers now is the time to enlighten the glow of our prized possessions. As much as we run our mouths why not have them speak a dual language, sort of speak? Oh I hear ya talking but the distraction of a great performance is one that smells good enough to eat. #summerfridays is the brand of gloss. Tastes a hint of chocolate and smells delicious! How could you not purchase? Begin your Summer with a tasty kiss. read more

This store is amazing with very positive staff members. They work very hard to ensure you get everything you need, even with the space being so small and short staffed at times. They always make sure they get to every customer. read more

So I stopped past this Sephora and had the worst customer service by one employee. My husband purchased me a bottle of Killian's "Don't be Shy" for our anniversary because he loved the smell so much. *Note I was so grateful but was bummed because he didn't sign up so he could have gotten the POINTS ‍* I ended up giving the bottle to his sick and elderly aunt because she said she LOVED the fragrance and wish she had a bottle (I THOUGHT I was being sweet and doing a good thing. I didn't think it was as much as it was.). At the time, I had NO idea of how much the fragrance was (I just loved it) and I didn't know that a smaller bottle could be purchased for $50. ANYWAY, I'm in THIS Sephora and I ask specifically for the Killian (Don't be Shy) and it was another one because I came it to replace the SAME bottle he had purchased! I was rushing because we were on our way to an appointment close to this location BUT I was going to circle back after we were done. So, I ask the first rep and she went in and got a sample; she had 2-3 samples of the Killian so I spayed myself with it. Before I could get out of my mouth that I was coming back to purchase the regular bottle, the rep says RUDELY; "You know if you wanted to spray THAT much you can just buy a bottle!" . So I then say to her "Well ACTUALLY I do want to purchase a bottle. Do you have this? How about they don't even SELL the bigger bottle and ONLY sell the small travel size (of which I already purchased because the last Sephora I went to DID sell the regular bottle but they were out of stock but did have the travel size. I was just turned off by how she tried to imply that I was just freeloading off of the fragrance. Even if I WAS, you all DO have SAMPLES right? The rep did appear to be younger so I just attributed her rude and demeaning attitude to that. EVEN THOUGH I had an ENTIRE Savage Fenty jumpsuit on. I basically love everything Rihanna and had no idea that this was her favorite fragrance and now mine lol. Either way not only did she miss the sale because I would have probably purchased the travel size bottle ANYWAY but I was so turned off by her that I didn't even want to go back. I guess I'll go back to Pentagon City or the one Downtown where the customer service is ALWAYS top tier at least to me. read more

I was stationed here for a shift. Jas, Kay, and the Esthie were excellent. It was the two ladies that did not work there that scared me the most. They were opening boxes. These ladies have been known to steal and they called me a "n-word b". It was Katie. read more

Stephanie was amazing and gave my mother exceptional service! She gave her undivided attention and honest opinion! She tried different products and was very patient! read more

I like this Sephora. It's actually a Sephora Studio so it's limited in what they carry and it's an overall smaller store. However, the times that I've gone in, the service has been good. The last time I was there, I purchased their facial wipes and totally forgot to take them. The cashier ran out the store and was calling for me. Thank goodness, I wouldn't have realized until I got home. I'm glad that there's a Sephora closer to me even if it's not so big. read more

Fair warning: This Sephora location is limited with what they carry. The space itself is much smaller than any other locations I've been to, so it makes sense that they would have to curate what hits the shelves here differently. The good news is that the staff here are so nice and they do carry a ton of your favorite brands. I'm also just personally excited to have a location to close and right across the street from so many places I frequent. I dropped by this weekend to pick up a few refills of some of my beauty staple items. Most of the make up lines I like were available here, but it was a bit of a bummer when I realized they didn't carry Clinique products (which I typically use as part of my skin care.) Overall, not bad at all just limited. If you go in with this expectation, I'm sure you'll feel much more prepared for the shopping experience. read more

What a great location. The staff were all very friendly. They all spoke when we walked in because there were no a lot of customers inside. They were having an amazing Black Friday sale . They were eager to assist with product choices and suggestions. They were highlighting the sales and deals to help us make informed decisions. It was the perfect balance of helpful but not pushy. I really enjoyed the vast product offerings. The store was very well stocked and the entire staff was delightful!! read more

I am thrilled that this Sephora is at its Eastern Market location, but I do wish it were bigger. The selection of products is limited due to the size of the store. As others may have mentioned, they won't necessarily have what you're looking for--although they do stock a good amount, and as much as they can, I'm sure! With that being said, the service has always been friendly, helpful, and the mini makeover I got at this location was fun and useful. I went home with a sample of a particular product and ended up buying it later. read more

First time visiting capital hill Sephora! What a delight to have one right in my backyard. I'm able to get all my beauty products making me happy I'm in the neighborhood. I walked in and was greeted nicely by the team. The team was super knowledgeable and offered suggestions on products! I came in looking for one thing and ended up getting more. Lol This location is smaller then the other Sephora's in the area. They do not carry a large variety of fragrances and no full size options so I opted for the travel sizes. This location does offer one on one consultations... I find it help to learn about other products they may suggest. What I loved most is hey carry the full Fenty collection! I am a fan of Sephora but even more of the Capital Hill location! read more

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Friendly workers who are willing to help you! I love the location of this place and I've always had a good experience. Thanks kind team!

Worst Sephora. I understand it is a Sephora Studio, however I counted 7 customer service assistance and No one asked me if I needed help. I literally walked in a circle 4 times and no one assisted. The employees were more focused on taking a group selfie rather than helping. I had to stand in the check out line to get my question answered to only find out they didn't carry what I needed at their location. I did not feel welcomed at all. Worst Sephora Experience Ever read more

I want to love this location as I love going to Eastern Market on Sunday's. However, the SAs make that near impossible for me. There can be 10 associates standing around, but not a single one will ask if you need help. And if you reach out to one for help, it's like you're bothering them. Well in all fairness, at my last visit, the manager did see me struggling holding multiple products and asked if I was looking for something... I'm usually an online shopper, this place makes me anxious. Shopping for makeup shouldn't feel so intimidating. It's almost like a first date. Should I say something? Will they say something? What if I don't say the right thing? Am I bothering them? Should I smile first and maybe they'll smile back? read more

Small location with limited products so much so they only have rollerball fragrances. New fragrances don't have rollerball options when they first debut. Clean, organized location with helpful staff. Glad to have them this side of town. read more

I am SO excited to have a Sephora in my neighborhood! It's much more convenient that going to Pentagon City. While it is smaller than that location, it has everything I need and the customer service is excellent. Everyone is friendly and actively offers assistance, without pushing or hovering. Talon answered my initial questions over the phone and ended up being the person who helped me in store. In short, she is AMAZING!! Super nice and incredibly knowledgable. I learned so much about the products I was interested in and am certain that, because of her, I made the right choice for my skin. I will definitely be a regular at this location and when I go, I will ask for Talon! read more

I'd like to compliment two of your employees. I'm a dasher who don't wear makeup and I had to fill a shop and pay order at Sephora. No clue where to start these two beautiful ladies named Jasmin and Desiree' came to my rescue. I truly appreciate the excellent customer service they provided in helping me to fill the order with no hesitation. From the moment of walking in to your establishment they made me feel welcomed. Again thank you ladies. read more

One word, Susan! Susan is the manager at the capital hill Sephora location studio and it's one of the best managers I've seen any retail location! She truly treats each customer with respect, time and valuable attention to detail not mention goes out of her way to make anyone's experience memorable. She's a natural problem solver and also she appears to always treat her team with respect and empowers them! As for The store it's self it is well laid out although a small store compared to other safaris has a great supply and if there's anything you can't find there the staff are more than willing to help you locate it online in order in store or for delivery. For instance they have small petite perfume selection but they were also order larger perfumes for you. I've learned a lot at Sephora over the years and with my wife being a VIP status i've learned a lot at Sephora over the years and with my wife being a VIB status. Definitely recommend sign up for the rewards programs and their birthday gifts as well as all the other promotional opportunities they offer including member sales. So much easier to deal with this in-store customer service compared to calling the corporate customer service number or even other Sephora stores for my experience. read more

SEPHORA - Cosmetics & Beauty Supply Near Me - Washington, DC, District of Columbia

Not good. If you want perfume don't go there. Staff was not helpful but they differently kept watching you. I would never go in there againz read more

Great location...so happy I no longer have to trek downtown for my fav cosmetics. It is a smaller store that leans heavily towards make -up, face care, and some hair care. They don't have all the brands, but they have most (Make Up Forever, Fenty, Bobby Brown, Too-Faced, Urban Decay, Kat Vod D, MILK, Huda, Laura Mercier, Anastacia, Smashbox, Marc Jacobs, Dior)...that's not an exhaustive list, but I did not see Clinique and Lancome. The service is great (shout out to Aqua who asked the right questions and gave me an awesome foundation match). For those among us who are deep and deeper toned, yes, this location does seem to fully stock the darker shades. read more

I was so thrilled to have a Sephora location near by for my quick fix/needs. This is a Sephora Studio, therefore the location and amount of products sold are smaller. The staff was so welcoming and knowledgeable. Again, so happy this is near by. Thank you! read more

Don't bother coming here if you're over 30. They lack skin care for aging women, and I spent roughly 25 minutes trying to find what I needed and no one helped me. I may not be young and gorgeous, but I have disposable income- you'd think they'd want to help us old folk if nothing else than for the revenue. read more

I attempted to go shopping at Sephora today to pick up some items however while I was in the store I notice another customer came in with a dog I am allergic to dogs asked the manager if she could ask the customer to take her dog outside while I finish my shopping I was told no because Sephora allows dogs. Extremely disheartening we're in a society that chooses animals over human life and well-being. read more

Happy to have a Sephora in my neighborhood although they don't carry as many brands as the bigger stores. I came to pick up some sheet masks and check out the wow of the week specials. They did have the masks I was looking for which is great. Aqua assisted me and was so helpful! She's the reason why I'm writing this review. Awesome positive attitude and problem solver. read more

I've visited this Sephora often and had generally good experiences. I've had a couple of salespeople help me look for a color or recommend products. Today I had a bad experience that prompted me to write. I went in to make a return and was ignored by the salesperson until minutes later when she felt like looking up to say "what's the return." She then proceeded to look over the two products I returned and while huffing, puffing and shaking her head. UNNECESSARY. When she finally finished the return the only "thank you" shared was from me. She plainly said "you're done". As I turned to leave I heard her warmly greet and welcome another customer, with purchases, to the register. I spend a lot of money at this store and don't need flack for returning products to a store that claims to have a flexible return policy. No thx and I will take my money to another location. read more

Went to Sephora this morning. Apparently just one person working there. Totally ignored me. Won't be back

I've been coming here at least once a week since I started working nearby 6 weeks ago. I didn't mind that they don't have a full range of products. Im only leaving a review because of a rude employee I encountered. Wish I got her name. I led the conversation by asking whether or not I could exchange a product I purchased from Sephora in Jc Penny which she completely ignored to go on about how the foundation I purchased was far too light for my skin, "who is that for, that's way too light for you" in a rude manner (it was actually nearly perfect to my skin tone ). So after listening to her go on about that she finally asks a supervisor and can't even do the exchange, which is no problem if that's the policy, however I could've had that answered in the beginning before I took everything out. read more

I went to this location for the first time, in the middle of the week, during rush hour after work, and the store was barely crowded! The staff were friendly and 2 reps ensured I got the most of my experience. The store is small, selection was wide with top popular and beloved makeup brands (especially in shades for POC) and stocked up overall. I can't speak on skin care products. But Carla (or Cayla, name check) helped me customize nearly everything for matching my foundation shades, lip colors, and gave me honest, insightful recommendations. Great location to visit! read more

This location doesn't sell perfume and the hair care section is minuscule (CVS has a greater selection of curly/natural hair products). I was really excited about this store opening but I'm not a big makeup person and that's basically all they carry. read more

Mimi spent an hour helping me not only finding a foundation that works for me but addressing my dry skin with the most amazing products. She was incredibly kind and helpful and my skin after only a few days feels 100% healthier. She wrote out directions so I'd remember when to use what and truly took her time on me. Couldn't have had a better experience. read more

Love!!!! I have never felt for welcomed or included. Intelligent staff. Kind people, great vibes. #lovekayla

This is the first studio location in the area and it's amazing! The place is small so if you're looking for the regular selection of products this isn't for you (they can still order what you're looking for). What they do have? The most popular products and the best service you'll receive at any Sephora. These people are experts. They will match your foundation, find you the right products, and actually steer you towards what's best for you. I highly recommend trying one of their makeover services or mini facials! Mimi, their resident skincare guru got me together! We talked about my skincare concerns, did a mini facial, then found the perfect makeup routine tailored to my skin and the amount of time I have to get ready in the mornings. You'd think these services would be expensive but they're free with a purchase (specific prices). Some are actually just free! This is my new go-to Sephora location. I'll never buy an expensive product without finding out if it really works for me again. read more