Sephora

This review is for the excellent customer service provided by employee Natalie…read more After dealing with rudeness at another location, I called the La Crescenta store and was assisted by Natalie. She was very helpful and professional. I drove out of my area to shop here. Good customer service matters!

This Walgreens is horrible, both the store and the pharmacy. We came to pick up a Rx that the…read moredoctor called in the day before. We were told it wasn't ready and we'd have to wait. We did some small shopping and when we went to pay there weren't any checkers at any registers. After hunting someone down we paid and returned to the pharmacy. After waiting another 10 minutes they told us they had to call the doctor and it would be at least another hour. When asked why they didn't call the doctor hours before they didn't have an answer. This was definitely our first and last time filling a Rx here!

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Hans Beauty Store

4.3(67 reviews)

5.6 mi

This is our go to beauty store. Always organized, clean and ready to help you with anything you are…read morelooking for. They have a huge selection of shampoos and conditioners and anything else you may need for hair, skin and nails. Have never had a bad experience.

Nine months ago, I had an excellent review. Today is a different story. Last Friday I bought my…read morehair color that I've been purchasing from them 7-00and 8-00. The next morning I colored my hair for an event and when I opened the box for 7-00, it was half a tube of 6-00.Easy mistake. They have a hair salon next-door could've happened. I can see how it can happen. Not a big deal. What is a big deal is how Michelle, the buyer/manager treated me. When I first called her up, I asked to speak to the manager and she said the manager was not in and that she's the buyer she could help me. I told her the story, she said, you cannot return used hair color. I said, it's not a color I used. It's an incorrect color in the tube that I purchased. She said bring it in. I'll match the number with my inventory number and if it's there, I'll take care of you. I was a little frustrated and annoyed at that but I'm like OK. I couldn't go in until Tuesday. And she was not in. The person behind the counter (very nice ) took a picture of the product and my receipt and said she was sending the picture right then and a message. So I left. ***note*** it was at this time that I asked the person behind the counter if Michelle, was the buyer and the manager, and she said yes. *** I come back the next day, Thursday. So I call before heading in. Once again, I asked to speak to the manager and she wants to know who's calling. So, I asked to speak to the buyer, and she's ready to talk. Then, I tell her I'm the one who her associate sent the hair color box and my receipt. And it's frustrating because she acts like she has zero idea what this is about but then immediately says it did not match my inventory number. So that upset me. And I tell her, " that's not true" and she says well you only bought 800. And I said no, if you look at my receipt, it shows I bought two colors!! Now,I'm very frustrated because the finger is being pointed at me and I'm the customer!! I have been calling now three times to resolve this issue. And in her tone, she says how she's not trying to give me a hard time, and I said it seems like you are. And then she says come into the store. We're open from whatever to whatever and hangs up. I get to the store and she is there. I say are you Michelle the buyer, and she says yes. I said I'm the one who's trying to return the color. And she acts like she has no idea, again, about what I'm talking about. So, one more time I have to tell her the entire story. And she knows it. I know she knows. She's not dumb. She is the manager and the buyer. She's capable. She's just playing some kind of terrible game with a customer who's trying to resolve a $13 issue. And that is how I feel. And this is why I won't be returning to the store again and why I had her remove my points that I had and the ability to earn points. I deleted the app. I will never go to the store again because of her, Michelle, the manager, that she does not want to admit that she is. And the buyer She could not have been more rude to me if she tried! Her whole tone, her demeanor, her handling of the products, her body language, her look at me. It was just not a good thing to happen for a $13 product. Of which I had the box and the receipt for. And I brought in the other box that I purchased. And before I left, I raised my voice and I said you are so rude. You're not a nice person and she said I'm sorry, I'm sorry I'm sorry I'm sorry she kept saying that. I'm like you're not sorry, you could've handled this differently. You're rude. Your customer service is terrible. the whole time she kept saying, I'm sorry. And I left. As I was walking out, she yells FORGIVE AND FORGET. And I replied, I will forgive, but I'm never gonna forget. And sadly, I won't. And I liked the store. They had great product. There is another lady that was there, that was always very nice. But if a little mistake happens, their buyer/ manager is not the person to resolve that issue. She is horrible. I cannot say that enough.

Hair highlight

Waiting for my hair done

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Merle Norman Cosmetic Studio

4.7(30 reviews)

4.6 mi

Such a wonderful, small town experience! The customer service is top of the line with dedicated,…read morepersonalized attention for every customer that walks through the door. The skincare is incredible - especially the Miracol mask. Ask for Anne for any makeup/beauty related tips

Time to go back to work and I needed a new liquid makeup. It wasn't worth going to the mall and…read moreSephora can be overwhelming, so I walked down the street to Merle Norman. Although I hadn't been here for like 20 years, they still had my address, phone # and previous shopping history. That in itself is impressive. After giving her an idea of what I was after, Kim walked me through a couple of options and put on two of the items. I like the sheer defense tinted moisturizer because I was looking for light coverage. She was great and gave me some samples. That small tube was @$40 by the time tax was added. Kind of pricey - but really great service and close to home.

Anti Aging Complex is the new! Everyone is loving the results

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Give the gift of choice

Dollar King

3.8(54 reviews)

6.1 mi

Ladies, if you think you're pregnant, this is the place to come. Especially if the guy you think…read moreyou're pregnant by is a major loser and you don't want to spend $20 at Walgreens on a test. You can buy a pregnancy test here for $1.50. I'm not sure how accurate it is.But whatever. Good luck!

Popped in for party favours and was pleasantly surprised by huge inventory, well priced and…read morepleasant cashier Plentiful parking

I ended up buying all 22 bags. Such a deal! 1.25!

Dk maN

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Example of what I showed her. When you can see that 5 in the back like that, that's one way to tell the bill isn't fake.

By Jackie Arakel

5.0(9 reviews)

6.0 mi

Jackie is wonderful. My make up artist canceled me at last minute and fortunately she was able to…read moretake me and my mom. She is really professional, easy to work with, great listener and have an amazing style for her work. My mom friends planned to book for her wedding after seeing my mom and me transformation.

Jackie is amazing, talented and beautiful! She took what once was an insecurity of mine since high…read moreschool to WOW I actually have brows now! I was so tired of doing my brows as part of my makeup routine because it added that extra time and now I wake up with a beautiful matching set!

Soft simple glam

Glam

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Beauty Queen

4.0(20 reviews)

7.0 mi•Tujunga

I walked in the other day because I had heard this place had makeup. Unfortunately, I had lost my…read moremakeup bag on a trip and I had an event coming up where I desperately needed makeup. One of the cashiers that goes by the name of Brenna was so helpful! She helped me find everything I needed to find and I was able to pick a few things that I didn't even know I needed. Great place and piercing selection.

This is one of my favorite stores.Evrything is very organized and the Isles Are very clean.You…read morecan find perfect gifts with very low prices.Customer service is good too.5 stars!!!

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Crown Pro Cosmetics

Grace Kim Austin, MD

4.1(39 reviews)

4.5 mi

Dr. Austin is incredibly kind and attentive. She listened carefully to all my concerns, clearly…read moreexplained my treatment options, and always made sure that I was comfortable with the process. She made sure to relieve my anxiety since it was my first ever operation, and she even went the extra mile to make sure my partner was updated and personally assured her that the operation was a success. Almost a year after the operation, and my quality of life had a big improvement, and the scar is healing beautifully. You won't even notice it!! That's how detail oriented Dr. Austin is!! I also want to give a shout out to Ellen for being nice and accommodating!

Dr.Kim Austin is so nice , personable and was very patient with me and answered all of my…read morequestions. She was recommended by my normal dermatologist to help me get a mole off my face that came back after it was scraped at my dermatologist showing it was deeply embedded. I was very nervous and self-conscious about a mole that I wanted removed off my face and she explained all of my options. The office is very nice and clean and there's plenty of free parking as well. Which made the whole process very easy and not too stressful.

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Verdugo Dermatology

4.3(99 reviews)

4.5 mi

First experience: Dr. Chang was short & dismissive and I…read morewas in & out without discussing the diagnosis. I didnt realize just how much I was NOT told until I did my own research about her diagnosis, and the medications. Second experience: Came back because front desk said I could see another doctor for my follow up when I advised them of my concern with Dr. Chang's strange behavior. Dr. Su & his staff member, Ava, have been fantastic as I navigate my recent Rosacia issues. Im confident as long as I stick to Dr. Chang I will be in great hands and even if we dont find a permanent solution , we can maintain it. Parking is very easy, they accept PPO insurance and sending my prescription to pharmacy was SO swift. FIVE stars for Dr. Su

Nobody is a fan of going to the doctor, but I am a super fan of Dr. Chang…read more She is smart, cares for her patients, is on time and is even funny at times. Book way in advance, the great ones are always booked up.

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Franklin Medical Center

4.7(15 reviews)

5.5 mi

I am so impressed with the treatment I got in Franklin medical Center,I had a first-degree burn on…read moremy cheeks from an overuse of a product ,Dr.Rushdooni helped me to heal my burn so fast , she also gave me the appointment right away the moment I messaged her. Recently I did my Botox also another procedure which Was done very professionally ,comparing to the places I used to visit before this place ,Franklin Medical is a way more professional trustworthy and the prices are very reasonable and the staff is very welcoming. I Definitely recommend this center to do all your facial beauty and medical procedures.

I had such an amazing experience at Franklin Medical Center and would highly recommend it. Dr…read more Reshdouni and her staff were so professional and friendly. She was very knowledgable and technically skilled. Definitely going back!

Dermal fillers before and after.

Dermal fillers for hand rejuvenation.

Franklin Medical Center - 2019 Holiday special of 10% off all botox and fillers until the new year! (Mention Holiday Special when booking an appointment)

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2019 Holiday special of 10% off all botox and fillers until the new year! (Mention Holiday Special when booking an appointment)

Skin & Beauty Center

3.8(121 reviews)

4.7 mi

At 1st I was skeptical. I am 59, I golf out doors, and swim in harsh chemicals!!! But Rosemarie…read moreassured me my skin will look better in months, just to trust her. My buddies are NOW asking if I did some kind of plastic surgery! Lol I said NO! I am going to Skin treatments at Skin & Beauty Center. You can also go but ask for Rosemarie & Dr.Vainder. You'll be in great hands

Updating this as of today, October 2, 2026: The patient…read moreliaison staff are horrendous at communicating. I've had to call 7 times this week (since my appointment Monday) to explain that my insurance will cover only a 90 day prescription. I cannot count how many times I've had to tell someone in their patient liaison department that a quantity of 90 pills, taken twice a day, is a 45 day supply. I am in tears typing this because my below review of how lovely Tammy is stands, but I did not think I'd have to call somewhere 7 times and explain super basic math. Finally, they have started to give me the worst attitude on the phone when I am rightfully frustrated. I think they do not understand that I'd also rather not be calling and having to advocate for myself. If you want to see a provider, see Tammy. If you need any version of patient support over the phone, don't even bother calling. Previous review on Google: Tammy Chu is absolutely a miracle worker. She has fixed my skin and continues to be so very kind, caring, and patient throughout every visit. She genuinely cares about her patients and I can't imagine having a better practitioner look after my skin!

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SBC Glendale Building

Why does Yelp recommend reviews?

Hundreds of millions of reviews are posted on Yelp, and our automated recommendation software works in the background to showcase the reviews that it …

3 reviews that are not currently recommended

The reviews below are not factored into the business's overall star rating.

Philip R.

4 years ago

What's Sephora stand for? Seph-no-thank-ya, that's what! The cashier acted like she was doing me a favor by letting me spend my hard-earned money there. Excuse me, do you realize how many thousands of dollars I pump into your executive pockets every year? And when I tried to use my points, she ignored me like I was speaking Dothraki. Listen up, honey, I know you're not thrilled about being at work while I browse for beauty products, but being pushy and unprofessional won't earn you any tips. I'm about to put on my Yelp hat and unleash my wrath, so save yourself the trouble and shop somewhere else. Unless you enjoy getting ticked off at this dumpster fire of a store, that is. read more

Suzy K.

9 years ago

Sephora is sephora. You simply walk in and walk out with some of the worlds best makeups. I just dislike how the employees chose to help you or not. I was trying to pick a shade of under eye concealer & they seemed to be annoyed of my indecisiveness. I am paying for something and want it to look good. Any who, your job is retail. If i knew what shade I was, I would have ordered it online. read more

Jaquelyn E.

11 years ago

I just came to this sephora with my best friend looking for a makeup forever foundation stick & we had the ABSOLUTE pleasure of having Yvonne help us.. She's AMAZZZZING. so kind & funny. Definitely knows her stuff!! Ask for her!! read more

Sephora - cosmetics - Updated October 2026

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MAC Cosmetics

3.3

(177 reviews)

Okay, can we talk about MAC Team Artist Chrissy?! She was seriously the sweetest I walked in…read morewithout an appointment (just wanted to find a new lip combo, nothing crazy), and she completely exceeded my expectations. She was SO incredibly kind, super approachable, and just so knowledgeable like, she didn't just help me find my shades, she even put me on to different techniques I never would've tried on my own. I have a little social anxiety, and sometimes beautiful people in the beauty industry intimidate me (lol). But Chrissy? She's an angel. Made me feel soooo comfortable and at ease. Honestly, it's not often I leave a store feeling that good about an interaction. If you're ever in the area and see a gorgeous girl with chocolate brown hair, she's your girl. I'll definitely be back. So glad I walked in today!

Wanted to write an amazing review for Jackie!! Came during the Quen pop up and asked about a…read morelightweight foundation and she did a whole look on me with the shade match, bronzer, concealer and blush! so so sweet, definitely get help from her!

Nordstrom at the Americana at Brand

3.1

(382 reviews)

After leaving the Apple Store at the Americana at Brand on the 13th of this month, I noticed there…read moreis a Nordstrom in this beautiful outdoor place. I decided to walk in because I needed a light brown color lip liner from their Mac cosmetics counter & 2 lipsticks. One dark wicked color and the other one light lavender color. Both were in stock. I also needed to return a shirt that I had bought thinking it would fit me since I didn't try it on. (It didn't). The women's clothing is on the second floor. I did buy my lip liner along with my 2 lipsticks. Process with the customer service was on point, fast and quick. Was helped by a very nice, pleasant employee and the return policy worked just fine. Had my receipt on me and the lady did an even exchange with one size bigger. Both levels of the store were spotless clean, including the floors. Has an escalator, huge parking lot, and don't know much about their restrooms. I usually don't shop at Nordstrom because it can be a tad expensive for my budget. Since I was already there, I said "why not".

I am a regular at the Nordstrom and the staff here is my favorite. The customer service here is…read more11/10. The staff in the beauty section and in women's section on the second floor are the best. They always go out of my way to help me find an item. I also love that they have recently started carrying K beauty items at this location. It's never busy here and I like placing all of my buy online, pick up in store orders too!

Cosmoprof

3.7

(44 reviews)

I've been coming to this location for over 4 years, as our salon is located only a few miles away…read more It has come with its ups and downs but I've noticed since Tandell had been there, the service has improved. We do have a Cosmo rep who comes into our salon and submits our large orders, but I do frequent this location about once a week to grab a few things. As a salon manger who doesn't have much time to spend running errands I can usually get in and out within minutes. I am always welcomed with a personal greeting using my first name and asked if there is anything the girls can do to help me find anything. It definitely makes the experience better when you feel welcomed and acknowledged! So thank you to the girls who make my shopping experience quick and painless! And thanks Tandell for going above and beyond with supporting our salon in more ways than one!!

I don't know what needs to be done! But all employees are rude and don't know anything I live in…read moreGlendale and I have to drive far to shop here, once in awhile I need something quick and I come here and it's the same BS! Make it make sense for real!

SalonCentric

3.5

(15 reviews)

Literally always has been my go to for supplies! Sarah helped me today and she was amazing,…read moreextremely knowledgeable about the products and helped me to get in and out with everything that I needed

It's 1:53 on a Sunday, I just showed up to grab my order before work, and the store is closed!…read moreHours of operation are 12-4 on Sundays. What is going on??? Now I have to reschedule my clients!

Sally Beauty

3.5

(66 reviews)

I needed some brushes since mine are kind of old. Walked in today around 2:50pm and was stunned how…read morecool, nicely everything was organized in their appropriate aisles and everything was fully stocked. Store was also super clean. Sally Beauty is known for their great products. They have everything for everyone. From hair care, to accessories, to eye lashes, different colors of dye, color, styling tools, cosmetics, including artificial and real nails, nail polishes and a lot more. They sell products from top brands such as L'Oréal, Claerol, Wella & Chi. Even though I didn't really find the brush that I was looking for, Hannah was kind and helpful. To me prices were tad expensive. Parking lot is shared with other businesses, and I don't know anything about their restroom situation. I will return next time I am in the area.

Love you girls,you are the best Hana&Areli ,i was helped many times wity my requests,they even put…read moremy order on hold till i got there late. Thankyou for helping me this is my home store i will always come too.

Lush

4.3

(283 reviews)

Taylor did an amazing with her customer service! She's knows what she's talking about!…read more To sum it up, KEEP HER! SHE IS AMAZING

I had such an amazing experience at Lush in Glendale Galleria, especially thanks to Evelyn,…read moreRobertito, and Nicole! They were incredibly kind, helpful, and patient with me and my cousin. They truly went out of their way to give us very detailed explanations about the products we were looking at and made us feel so welcomed and comfortable from the moment we walked in. What I appreciated most was that in no way did I feel pressured to purchase anything. They gave us all the information we needed without ever making it feel overwhelming or like it was too much. You could genuinely tell they cared about helping us and wanted us to have the best experience possible. Their customer service was amazing, and they truly went above and beyond. Thank you, Evelyn, Robertito, and Nicole, for making our visit such a great experience!

L'Occitane en Provence

3.5

(17 reviews)

I first got to use the Le savon verbena soap when I was staying at a resort in Cancun a few years…read moreago and have always wanted to get some more. Happened to stop by the mall today for some business and saw this place and had to stop in to get the soap. $90 later, I have some new shampoo and a couple of bars of soap. The smell of the products could be a little strong for some people because of the strong fragrance, but I really like the smell and to me, it smells really fresh and natural. It is really expensive, but I decided to just bite the bullet and get some this time. The lady working was really friendly and helpful, too. If you're looking for something a little different than the usual cheaper beauty products, give this place a shot.

This L'Occitane is generally well-run and hires competent staff. I go here roughly ever two months…read moreto pick up a new tube of the Shea Butter Hand Cream, a super-hydrating lotion that's excellent for feet and elbows. I use it every night before I go to bed. There's a reason it's a best seller. Over the years, I have tried their other products and, admittedly, I can't say I have found any duds. But nothing really stands out to me that I'm willing to fork over the money. The hand cream is worth the 35 dollars, other products, not so much. On the other hand, the clerks always give you a ton of free samples of hand creams, shampoos, conditioners and oils for the face and body. I love storing these in a drawer in my bathroom and throwing them in my toiletry bag before going on a trip I will definitely continue to shop here.

Sally Beauty

3.2

(65 reviews)

A week ago, I went to this "Sallys" they had just opened. I expressed to a Hispanic girl what I was…read morelooking for and she said "we dont have hair color for you." As i kept trying to look at the colors for hair she repeated it again 2 other times. She wore a white button up shirt with black lines. She had black curly freeze hair. NEVER WILL I VISIT THIS SALLYS AGAIN. I had gone there because it is closer than, the on on Santa Monica.

The most useless and lazy employees work here, management needs to teach them some sense of urgency…read moreand basic customer service etiquette. I would recommend going to a different location. They also are out of a lot of stock- probably because the workers don't restock shelves tbh.

Kiehl's Since 1851

3.8

(83 reviews)