Came to this specific Sephora location due to the lower volume of traffic on this side of South Coast Plaza. I had just recently gone to the Sephora next to Bloomies inside the main mall and it was a madhouse. In order to avoid the same fiasco again, this time I made the right decision to visit this one. It's a tad smaller than their main location, but they had everything I needed. I came in with the intention of purchasing a gift for my mom. Came into the store, found what I needed and checked out. It was an overall decent experience except for the fact that the cashier I got was an absolute sweetheart! She was engaging and very sweet throughout the whole checkout process. Even when their was a hiccup in the transaction, she didn't try to make me feel like an idiot. I wish I had gotten her name! read more

Cool new location. Bigger store, new product, but definitely feels really sales-y now. I had a Givenchy sales rep look for me multiple times to sell me more of the products he thought was good for me. I shared that I wanted a lower price point and I felt uncomfortable and pressured. I thought he was definitely a little too pushy. It's interactions like this that fuel returns and buyers remorse. Sephora's cashier, Dulce, made my experience a positive one before I left though. I love this store, I just hope the quality of the personal interactions doesn't get compromised due to their expansion. I don't wanna feel pressured or "uncool" cause I'm not buying high end designer when I come in here.. read more

Great atmosphere and wonderful ladies who help me find what I need and then some. I do always leave this branch with more than I planned to buy but I don't mind because amazing customer service is worth is so worth it. read more

Came here to get my graduation picture makeup and I loved it, Rebecca was so nice and I loved how she did my makeup read more

SEPHORA - Loved how my makeup was done, thanks to Rebecca - Cosmetics & Beauty Supply Near Me - Costa Mesa, California

I wanted to cash in my 500 points for the makeover reward on a Sunday and when I called in to do so was asked to make an appointment online. The online portion is tricky and the reservation section is not easily visible at all. I had to get a Sephora member who was eager to get off the phone with me as soon as possible for help with finding the reservation tab since she wouldn't just make the reservation and put it in their books. Eventually she was able to navigate me to the right spot and I booked my appointment. Note: make sure to book at least 24 hours in advance and if you're told that they only accept appointments in person, ask to speak to someone else as this is definitely not the case. I've now interacted with a good number of the employees here and would say that 80% of them are welcoming and patient. The woman who prepped my skin was awesome. She was really knowledge about skin care and explained everything to me as she put it on. This included toner, moisturizer, primer and eye cream. She explained how different products would interact with my skin based on my skin type and why each one was important. She didn't wear any foundation herself and she had great skin. From here I began working with Jennifer who was to do the actual makeover. I explained that I wanted a natural glam look and she definitely delivered. She's absolutely amazing at contouring. All the artists walking by would stop in their tracks to admire her skills and work. From what I gathered, each artist has his or her own individual makeup strengths and contouring and face makeup was definitely Jennifer's while the woman who did my skin prep knew absolutely nothing about foundation or bronzers. I appreciated that I was set up with the appropriate people to enhance my features. I was really pleased with the job that Jennifer did. She didn't leave me every once in a while to work with another client like artists at other makeup stores have done countless times. She gave me her full and undivided attention and provided excellent customer service and care. She took the time to explain each product to me and allowed me to take pictures of everything she used so that I can come back and get them when I'm ready. This will definitely become my go-to Sephora. Parking is easy too. They have a parking lot off of Bear that is connected to the entrance of the West Wing of the mall and close to Sephora. read more

I came here for my wedding day to get my make up done. I got lucky and got the magical unicorn that is Tori. Holy cow. At first I wanted to go "natural beautiful" but upon seeing her amazing eyeliner and on fleek wings I realized I NEEDED to trust this woman with my face. Not only was the entire experience the most amazing and least awkward experience for a socially awakward person as myself BUT I left beyond pleased and looking like the chiseled goddess that I deserve to. Thank you Tori. You made my wedding day magic. read more

SEPHORA - My wedding makeup as done by the magical Tori - Cosmetics & Beauty Supply Near Me - Costa Mesa, California

Although they're out of my color in Anastasia eyebrow pencil, the guy at the front was really nice and sweet, asked if I needed help finding anything. He explained the difference between the other options and even offered to order and ship the pencil that was out of stock to my house. Although I don't want to wait, I appreciated the gesture and him letting me know how easy it would be, thanks! read more

Got my makeup done today for my senior pictures by Cassandra. She is amazing I showed her two like totally different look and told her I wanted a little of both of these and she did her magic and omg my makeup came out wonderful. Every other employee in the store complained me every time that they walked by. She did just what I wanted and even more and I love the colors she used. I will definitely be back to her for all my special occasion makeup that I will ever need. She's the best. read more

SEPHORA - My makeup turned out wonderful - Cosmetics & Beauty Supply Near Me - Costa Mesa, California

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Had the honor of getting my make up done by Taylor. Taylor is on the crystal court Sephora. It was spur the moment thing. Some of the services that Sephora offers that I didn't know of. Taylor was very knowledge and explained things well. If I had any questions, she would answer my questions and educated me. She made me feel so comfortable, that it felt like she was a long time friend. When I get my make up done, I usually have a so so experience but I really enjoyed my experience there. I went home with some knowledge on products. And bought some as well. Taylor was awesome! Glad they have people who willing to help you. read more

I give my experience today 5 stars!! I work in the mall and the nearest Sephora is the one in SCP, but unfortunately it's always busy and I sometimes feel the girls at that store don't offer help unless you look for it. Anyways, I stopped in because I wanted a face toner. I had one in specific in mind. So I made my way to the skin care section and right away one of the girls asked if I needed help. She right away gave me suggestions since the Toner I wanted was sold out. But I can tell she was assisting another customer and somehow drifted off. And then I was approached by Jennifer. Let me just say, she made my Sephora visit worth 5 stars. Right away, she was bubbly, informative and genuine. I didn't feel rushed, she answered all my questions and made sure I was satisfied with the skin care I picked. Great job Jennifer. read more

This review is about the 45 minute make over that you get when you become a VIB. The store itself is awesome. It's very quiet and not as hectic as the one on Bristol Street. There aren't many girls around to help you though and they don't carry all that Bristol street does. So bring a bag of patience with you if you go into the store and need advise. Now for the make over. I asked the girl (wont mention her name) specifically about helping me to create shadows on my face and helping me creating a good eyeliner cat eye. I have one eye where my lid is starting to hang a bit so it's hard for me to draw good lines on that lid. I also told her she could do whatever she wanted with eye shadow, hoping she would do something really different. I'm 34 years old but have short hair that I wear up and so I can get away with heavy make ups. The girl was a sweetheart but she put the most basic colors on my eyes. The browns that I always use myself. She advised a foundation that was WAY lighter than my own skin tone and even my husband saw that instantly (men don't have an eye for that kinda stuff) so that was a sign to me how far from my own skin tone that foundation was. She didn't use any concealer, didn't make shadows on my face. She did use blusher and bronzer in a way I haven't used it yet so learned that. She asked me what I used for my eyebrows so I told her I used make up forever aqua brow gel. She put it on one brow and then asked me if there was anything else she could help me with. I had to ask her to finish her work, she would have let me leave the store with 1 brow done!?!?! Again, she was a sweetheart but I felt really uncomfortable when I left the store. My eyeliner wasn't filled in fully, my eyebrows weren't filled equally and I had a foundation on my face that was too light and corrected with lots of bronzer. We went home straight after that, I removed her make up and put back on my own. Hubby liked it better so did I. This is the first time I have had a make up done at Sephora and I have to say I didn't expect this result at all. I thought they would beat MAC with their make overs but I personally feel that MAC does a better job at this and I've had several done by MAC this past year. read more

I have never had a bad experience at this Sephora and I come here, a lot! If you're looking for honest advice on skin care, Stephanie is your girl. She is extremely honest, helpful and patient. Stephanie has helped me with dark spots, acne and other skincare needs. I always look forward to seeing my Stephanie! If you want to feel like a queen, Luis is your man! He helped me get ready for a Taylor Swift Concert and I felt beautiful. He listened to all of my needs and I can't wait to make an appointment with him soon :) Overall this Sephora is busy on the weekends so I recommend going in the mornings/weekdays. They have incredible team members that are ready to help :) read more

Great service & great products. I am thrilled with their second store at South Coast Plaza. Today Jennifer helped me with the Sephora Skincare iQ & I love it. So many answers about skin care, all you do is scan the product. read more

Great customer service. So clean and organized. Waiting line wasn't long when I went. Highly recommend this location!

This is absolutely one of the best Sephoras. The people here are so nice and really pay attention to you. I highly recommend this Sephora rather than the one on the other bigger side of South Coast. My go to people are Rebeka & Nidia because of how knowledgeable and funny they are. They always give such great advice on techniques and how to better my skincare routine. Both try to really work with my difficult skin. They are absolutely the best. read more

Came in to find a new foundation because my UD was making my skin look chalky (sad day)... Anyway, I went in open minded and was greeted by Emily, a beauty rep for Josie Maran brand- and an absolute doll. She heard me out about my sob story and listened to what I was looking for in a foundation and how I usually mix mine with a moisturizer. She was so knowledgable and not only helped me find the perfect foundation but also helped mind a powder, concealer, brow pomade, brushes, and blush. If you are looking for ladies who know their stuff and short lines (unlike the Bristol sephora across the mall) then this is the place to be! read more

I have two experiences that I'm going to comment on. I came here for a class on makeup which had been given to me as a gift from a relative. Ms. Rebekka attended me and I was so happy with the result. I walked out with a lovely look and a solid base for what makeup suited me and my style as well as general tips. I returned to get my makeup done for a birthday party and I loved the outcome. I was attended to by Ms. Rachel (according to the e-receipt) I got exactly what I asked for, a not-too-heavy or dramatic look that still stood out and make me feel super pretty. I got some goodies with the 50 dollar minimum purchase (which isn't as expensive as I had thought tbh). Her help with applying false eyelashes was super helpful as I had no idea how to do so. Thank you so much ladies! read more

This is makeup heaven! Came here a week ago to splurge on some things I needed and also some things I probably didn't need but had to have :) Received great customer service and found everything that needed!! Will be coming here from now. I used to go to the sephora at main place mall inside Jc Penney. Will be coming here from now on. read more

Always my go to store for makeup either in store or online. I wish they would bring the Jack Black line back. All of the employees are extremely polite and helpful. read more

I usually love coming to this location (I'm a regular customer)but today was the last time. When I asked for a color match for foundation they told me it would be a ten minute wait. I think I waited less. A super nice girl approached me and she asked another woman if she needed help first. The woman said no and to help me. So we had a great time figuring out my summer foundation. It was at the end that I realized the customer service in this store has really dropped when I overheard the male manager telling the girl who helped me that she was supposed to have helped the other customer first. And made her apologize for it. I was so surprised at the rudeness. I'm still in the store! And mind you, the other woman that was being helped bought nothing!!! Guess I need to go to the other location or Ulta. read more

It's the secret Sephora in SCP. No one is ever in here, and the selection is neat and clean, not all tossed up in a huge mess like on the other side of the street. Very friendly and helpful sales staff here- you get the impression that they come to this store from the mall to take a breather and decompress. Huge perfume selection in the back, not all crammed up against the walls like normal. It's nice to be able to take your time and look/try all the products, and this location is great for it being not so busy. read more

This review is strictly a thank you for Ryan who immediately helped me pick out a lighter, breathable alternative to the benefit oxygen wow & Bare minerals combo I was using. He recommended the too faced pressed powder over the oxygen wow which works wonders because of the Amazonian clay! He also recommended a primer that I will have to update later to this review because I forgot the name of it. He was super enthusiastic about helping me, knew his product & merchandise information to a T & even asked me skin type related questions to make the best decision on which products would be a good combination for me. Thanks Ryan! read more

This is by far the best sephora I've ever been to. I was greeted by a nice gentlemen and was helped immediately to find what I needed. All of the products in here were stocked and all of the testers were super clean. It wasn't packed and I was in and out fast. Love it read more

Used to love coming here but the girls now are so rude . Website says open till 7:00, got there at 6:30 and they said we closed at 6:00. No apologies and this has now happened TWICE. read more

Loved my experienced with this sephora. the store is organized, the staffs are friendly and willing to help me. Thanks to Rebeka who gave me the best make up look I ever had with Sephora and all your usefull advises. Highly recommend this location. Love love love! read more

A good Sephora. Jordanne made me several perfume samples and was really friendly and cordial about it. She offered without me even asking. I was just browsing the rollerballs and sampling some testers at one of the perfume walls and she came over and I asked her if she could tell me where D&G was. She asked which one I was looking for and I told her. She then asked which specifically I was looking for and I said I like all of them. She then offered to make samples of all three types. She made me the samples and gave them to me then had me log in into my Sephora account on the big screen in the perfume section and we added the perfumes to my profile. I added one more on my own and she even offered to make a sample of that fragrance too. The employees on the other parts of the floor were friendly and helpful too. This is a good Sephora but apparently much smaller than the other south coast plaza one. This location does not have a section for Buxom but I liked the location anyway and its layout as well as its selection of make up brands and perfumes too. Will return! read more

The staff here is always so friendly. I do most of my purchases online (I hate store crowds) but I usually come here to do any returns on items I didn't like because they're always so nice and helpful about it. Today, I was trying to return a $25 item and it was coming up as $7 for some reason. The manager (I think her name was Amity) came over and tried to fix the ordeal and processed the return for me. I then realized on my way out that she accidentally shorted me $6 because she thought I had a 20% off coupon applied to it. I went back to explain the mistake and she happily fixed it without giving me any attitude for the inconvenience. I definitely would recommend my friends to come here instead of the other Sephoras I've been to thanks to their staff alone. Thanks again Amity and the other worker that helped me (sorry I didn't catch your name!) read more

Holiday Shoppers Alert! This is probably the largest Sephora in the county and you best bet they're well trained for the holiday season! Excellent customer service, formal and organized structure. You're guaranteed that you'll have a seamless experience. But don't expect easy breezy browsing during the holidays - hell, why would you at SCP? 5 Star Sephora, for sure! read more

Disclaimer: the following is for the kind customer service itself, at the Sephora directly under h&m men. I infrequently purchase from Sephora, as many of their featured skincare brands are not medical-grade/sit on the skin's surface. I was searching for a good eye cream, and Elaine was genuine, helpful, and never overly-aggressive or hurried in her approach or explanations. It was tangible that she liked her job and cared to listen and find some solutions. I felt comfortable and free to make a well-informed decision; it really was an enjoyable experience :). She made me some samples + introduced me to Jurlique. I will return for the warmth the workers here show in comparison to other locations. You're a gem, Elaine! read more

I'm a vib rougue member but I don't usually use my free makeovers. I wanted to look nice for a birthday so I came in to do my makeup. Jennifer was extremely sweet and helpful. Her personality is down to earth and she definitely knows what she's doing. She was able to replicate the picture I brought in and made it adjusted to what I wanted. I've done makeovers before at sephora but this has been by far my favorite. Other makeup artists I've been to previously hasn't delivered what Jennifer has nor go beyond to make the client feel comfortable. Jennifer is a great listener, has a fun attitude, and makes you look great! I will definitely go to her again for makeovers. read more

This location is always clean and shelfs are always stocked. Staff if friendly and there is never a long line to check out. I recently purchased an online order and received my cyber monday mystery bag. It was a pretty good treat. Most people reviewed as the bag being a waist of promo code but I got some great finds. read more

SEPHORA - Mystery bag freebies - Cosmetics & Beauty Supply Near Me - Costa Mesa, California

I am not a big makeup gal because it is very - scratch that, extremely hard for me to understand and execute makeup techniques successfully. I honestly feel like I have no idea of what the heck I am doing. In addition, most makeup tutorials are catered to the majority of double eyelid-ers whereas I am a monolid. Yet I am a beauty insider because hey, why not rack up points here and there and also get a free birthday gift when the time comes! I attend my first beauty class with Sephora on Sunday for "correct and conceal." After getting checked in and putting on our name tags, we all took a seat where our instructors and model introduced themselves. They gave us some under eye masks to put on and depuff our early morning faces as they began the lesson (awesome!). Throughout the lesson, we were able to ask questions and also take down notes on the paper they had give us with the step by step instructions they were performing. After the lesson was over, we were able to try the techniques out on ourselves by ourselves at a makeup station that was filled with all the products that were used, brushes, cleaning essentials and mirrors. If we had any questions whatsoever, there was someone to help us out and refine our techniques. Once we felt comfortable enough, we also got one-on-one shopping advice with an employee. I really enjoyed this class and will definitely be back to try out and learn everything else they offer. I mean, why not? IT'S FREE! I had a blast, I can't wait for my next class. xoxo Amy Nguyen read more

Had my makeup done for a wedding back in Oct 2015. Jennifer worked her magic on me and I had so many compliments! Jennifer was super nice and she is quite an artist. She did a wonderful job on my makeup and even tried products on me that I was interested in. She gave me brush recommendations which was extremely helpful. I wish I could have my makeup done on the daily by Jennifer. Thank you so much! read more

SEPHORA - Before and After my custom makeover. Love love loved my look. Didn't want to take it off at the end of the day!!! - Cosmetics & Beauty Supply Near Me - Costa Mesa, California

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This store has much more variety than the other one inside the mall. There are much more ABH products in here than over there

Sephora is a great store and the staff is nice except for the fact that someone was following my sister and I around like we were gonna steal something. I understand that people steal stuff all the time, therefore they need to be on the look out, BUT we didn't even have any bags on us or any big pockets. I really did not like that everywhere we went, I turned around and she was there, AND she didn't even ask us if we needed assistance. I believe her name was Christine and a note to management, it's really distasteful that she was doing this. read more

I love this sephora! Everyone here is always so kind and so helpful! I always leave with excellent service! This store is waaaayyy better than the store across the street and most of the time they have ever single product I want to purchase. I always come on Tuesday's or Thursday because Valarie works on those days. She is such a sweet heart and she is so helpful. She always knows what will work with my skin type and what wont. I love coming here because of her. If you want the best customer service ask for her she is amazing!!!!!!!!!!!! read more

This place is so awesome and I always find something to buy even while window shopping. Everyone is very helpful and quite frankly good in sales! I really end up buying more than what I came for. No regrets though. I'll visit this place again and see what I'll find. Kudos to the staffs! read more

This review is specifically for the artist I had yesterday. SOFIA YOU ARE AMAZING!!!! I have had the worse experiences getting my makeup done. I always felt like people didn't understand the look I was trying to achieve. I think this is key for makeup artists. If they can't help suggest things based on what your trying to describe then that's probably a red flag. I had a wedding to attend and I wanted to get it done. I'm not much of a makeup person. I'm. Pretty basic and I have no clue how to put eyeshadow on or contour and all that jazz. I need help! So It was my first time booking with Sephora. Sofia did everything perfectly! I described what I wanted and what I wanted to accentuate. I showed her my dress and asked her for suggestions as to what colors I should use to compliment not only the dress, but my skin tone. She did it all so well. Not only that, I had the best time chatting up with her which made the experience well worth it. Thanks so much Sofia and Sephora! You made me look like a million bucks last night!!! read more

I went in yesterday to purchase some new glosses and I really liked the Bare Minerals Radiant Lipstick in the shade Honeybun to match their lip gloss Tantalize. It is a gorgeous color and I can see why there were none left on the shelf. I asked one of the Sephora workers to check if they had it in the back. I didn't get her name, but she had a lob cut with brown hair and blonde streaks and was pretty tall. She then opened the drawer where they keep additional supplies and started to look. When I bent down to help her look, she immediately shut the door so I would not see. She then took her radio and asked, "Can I get a stock check?". I guess she didn't get an answer so she asked one more time. I'm assuming she still did not get an answer, because she did not ask again or say anything after. However, instead of going back herself to check, she just turned to me and said, "I guess we don't have any left"...she clearly did not get an answer, because she didn't even get a chance to tell them which one I was looking for. She did not even offer to order it for me. Very disappointed with the service. There was another person that was there that was amazingly helpful. I think she worked for Hourglass, because she was standing by their section and did not dress like the workers at Sephora. She gave me all sorts of samples and I ended up buying their product instead! read more

Usually pretty good, a lot nicer and less crowded than the other location. Lots of the staff is very sweet and honest and helpful. Occasionally kind of incompetent and messes up when ringing transactions and doesn't understand how to fix it after the fact, or will mess up the return. read more