Darwin, the blonde cashier, wasn't as friendly to me versus the customer that had just paid before me. The previous customer was asked to provide her phone number for points and on top of that was also offered free samples. I was expecting something similar, but was treated with much less enthusiasm. She seemed annoyed after I shared I wanted my receipt printed. The greeter was much more friendly than the cashier. read more

They need friendlier and more helpful staff. I love the products and I live on Oahu but I wanted to refill my products while I was on vacation, so I could take advantage of the Black Friday. At bath and body works, the staff greets and asks customers if they need helps. I couldn't even get a hello from the cashier. read more

Such great service from Mar! She was so helpful and knowledgeable about the products. We will definitely be back!

My husband and I had such a great experience at this location! The staff member, Tiffany (I believe thats her name), was extremely helpful. I haven't purchased an item from L'Occitane in a few years, and I'm now convinced that I should do so often! Thanks again to Tiffany from the Costa Mesa location! We'll certainly be back soon. read more

1/11/26 Like a recent review, I shared a similar experience. Please hire friendlier staff as this shopping experience was not pleasant. I did not receive any greeting or offer of help. The cashier did not even bother to say hello and rung my item up in silence... umm awkward. read more

Excellent customer service! Tiffany helped me put together the perfect gift with the Rose scent: Body wash, Lotion, Soap Bar, and Hand Cream. She even packed it into a luxurious gift box, put in in a gift bag with gift tissue, and sprayed the inside of the bag with the Rose scent so it was very aromatic. I was very impressed with the presentation of the final product. This store is located in the other side of South Coast Plaza; not the main bustling one. read more

Bought over $200 worth of product. As the cashier was packaging it, they opened a drawer full of samples but didn't give me a single sample. They were about to not give me my gift with purchase too until I spoke up about it... read more

I've been using L'Occtaine for longer than I can remember. I first was introduced to this product while staying at the grand Wailea in Hawaii. After I visited my first boutique, I was hooked and have used it ever since. Two products I greatly appreciate our cade, shaving cream, and the hand lotion. Simply the best, and nothing compares having tried other brands over the years. We have visited most stores throughout Southern California. However, the location inside the Crystal Court at South Coast Plaza absolutely is our favorite store. It's always well stocked, and the staff is extremely pleasant and friendly to work with we have visited several times and have had the pleasure of meeting the store manager, Tiffany. She truly understands the value of developing relationships and has the knowledge to support the quality and products she sells and represents. Absolutely a must stop in and see and if you do, please say hello to Tiffany for me read more

I came in to redeem a free gift offer. A lady named Nichelle gave me a hard time and turned me away because I showed her a screenshot. She wanted the original email. I pulled up the actual website that displayed the free gift offer IN THE FRONT CENTER. Don't know why she had to act like I was begging for gold or something when it's advertised on the website. Freaken ridiculous. I am a loyal customer and have made a lot of purchases with this brand. I don't think I will return to this particular location. read more

I use to use origin products and I stop use some. But I've switch over alot of things like facial cleanser and face lotions. Loccitane stuff are very good quality and they smell really nice. The price isn't that much different from origin or fresh either. Definitely worth taking a look if you aren't satisfy with what you are using currently! New customers gets a discount on your first purchase too if you sign up. read more

I came here to check out their selection of products, as I had heard quite of bit about them and their competitors like Aveda, Kiehls, Dermalogica, Clinque, Shiseido, L'Oreal lines, Estee Lauder lines, and Crabtree. In an effort to figure out what I like, what skin care is really about, and what these places are all about I figured South Coast could be a great learning ground for such consumerism. You'll find this location in Crystal Court near the Crate & Barrel and Williams Sonoma, and across from the main mall. Parking is quite easy and the shop is located on the second level. I started to talk to the lady behind the counter, Roma, who broke the whole speech down to products, their lines, and went into the tried and true vs. the new products bit. She then retreated back to her work, and let me take my sweet time looking at everything in this museum du moist. I found that while they did have a clearance section of some nice products, their mainstay hand creams were up front and everywhere. Supplemented by shampoos, serums, scrubs, eye care stuffs, lotions, masques, fragrances, and like items, there's a lot of sift through. Primarily, you'll have an opportunity to sift through a ton of scents, including their unique (and very manly, I think) men's line of fragrances and Cade products. The second I was ready with questions, Roma was right there and very helpful. While the Shea Butter Hand Cream (blue label in metal tube) is their most (and extremely) popular item, you'll find other very popular scents such as lavender and verbena. What was unique about their products was that it wasn't as greasy as many other brand's moisturizers. It absorbed quite quickly, and left a very light scent so as not to bother, let's say, your coworkers. As a visitor, I advise you take your time and check them all out. Who knew I'd leave with some of the cool hand cream and little goodies. I have heard that, and for the conscious consumer, if you sign up for their mailing list via email that you'll get a 20% off coupon within two weeks. So all their stuff will be a bit less painful when you go to pay their stiff prices. read more

L'Occitane en Provence - Store front - Cosmetics & Beauty Supply Near Me - Costa Mesa, California

I have been using their products for years and I love them. I always reccomend them to other when they mention about their dry hands. I love their lotions i always buy the biggest jar because i use it daily as a daily ritual! Haha. I have hand creams in my purse. Their products are amazing, you will not regret. The workers here are really nice and helpful, theyll give you take home samples too, so no pressure on buying if youre hesitant. I promise youll fall in love! P.s. Try their deoderant! read more

Recently open two weeks ago and since we're in scp why not check it out. The store is quite big with lots of selection. Finally they put chairs so i can sit my ass down and wait for my girlfriend to shop. The staff is friendly but sadly the product we wanted was the "Rose Des Champs" perfumes, lotions, etc was a seasonal thing for their christmas special. Since i guess that flower only grows during the winter time or something. read more

L'Occitane en Provence - Store - Cosmetics & Beauty Supply Near Me - Costa Mesa, California

It's a pleasant to shop at this location. The ladies are friendly and helpful. They have a recycling reward program; when you bring back your empty container to recycle, they will give you 10% off on your new purchase. I usually take advantage of this because their products can actually add up. This location is also pretty generous with samples. If you're curious about one of their skincare line, just ask them for samples. read more

I had such a great experience at L'Occitane. The staff were friendly and helpful. I bought a hand cream and a tube of cuticle oil and cashier gave A LOT of samples i think it would actually equal a tiny bottle. I think it was my first time receiving so many samples at a beauty store read more

L'Occitane en Provence - Cosmetics & Beauty Supply Near Me - Costa Mesa, California

I bought my wife a gift card for Xmas in early December 2021 and she hasn't been able to redeem it because the clerk in the store alleges that their gift card system is broken. She just checked again (March 3) and it's still broken. They took my money in December and still won't honor their own gift cards. Ridiculous! read more

Ever since I found out that it is illegal in France to add chemicals to cosmetics and skincare products, I've been a fan of L'Occitane. They are pricy but it is worth it because they sell quality products. I buy this stuff for my wife and she loves it! I recommend going in and talking to the employees. They are more than willing to discuss the various creams, lotions, and soaps. A great thing about L'Occitane is that the products make a great gift idea and they have a wrapping station right in the store! Happy moisturizing! read more

I came into Crystal Court tonight after work to buy a present for a friend. Since I work close by scp I am usually feeling pretty stressed out shopping after work but the stress melted away when I stumbled upon L'occitane (after having no luck at other stores) . The main reason why I felt so at ease here was because of the service. Tina helped me tonight and she was super friendly, kind, and didn't make me feel smothered by over attentiveness. I really appreciated that she also went the extra mile to help me find a gift for my friend that was within my budget, and tried to find the matching lotions (to the set I got for my friend) so that I could smell them. She even went an even extra mile to package it up professionally and beautifully. I feel excited to give this gift :D I really am so grateful for the service, especially when shopping these days seems so stressful and you're made to feel like you're bugging the associates in the stores. This was not the case at all today. I really feel that I will come back to visit this store more than I have before (I was just always an occasional visitor) and am so pleased by the great service! Thanks Tina! read more

THANK YOU THANK YOU Ashley! And Kara. My experience has been very pleasant from day one. First I I was looking for lavender scent , and visited the store browse without any pressure , yet I felt welcome. Soon after I came back for eye serum and eye cream, then I was taken care of by Ashley, she was friendly and accommodating . More samples came I got Immortelle Divine in the samples and of course! I came back right away to buy the serum and cream. Once again Ashley was super helpful, and friendly. For some reason I couldn't apply a disk I t on line but she made sure everything was correct and and granted me the discount at store. Very delighted by her service and attention. Last night I was excited to try the new cream, and to my surprise the container was broken! I don't know how or what happened, but off I went today to exchange or something. Kara very kindly and patiently listened to my recount of what had happened, and immediately started the exchange process. I have a new cream thanks to Ashley and Kara. I'm telling you! I'm beyond happy with Loccitanne and this location. I can wait to be back , to feel the luxury of their product, and friendliness of Ashley and Kara. THANK YOU THANK YOU read more

L'Occitane is now open in Crystal Court! It is a great new edition to the smaller side of South Coast Plaza. The whole store smells like the south of France. The staff is friendly & knowledgeable. I did not feel pressured to buy anything. It is very easy to sample the different products and the prices are displayed well. If you are looking for a change in your beauty routine or need a classic gift stop here. read more

Really love L'occitane!! The customer service in this store is very nicely ,feel very comfortable shop with her! read more

L'Occitane en Provence - Cosmetics & Beauty Supply Near Me - Costa Mesa, California

The products here a bit pricey, but worth every penny! There was only one sales associate since it was a Tuesday. An older lady, but so joyful and exuberant! She was so quick to help me find a resolution for my dried nails and horrid cuticles. They have a wondrous one minute scrub followed by shea butter and then a cuticle oil. Very amazing! You can treat yourself to a mini-hand wash! As for the store itself, yes Sephora does carry this brand, however not to the extent this store has. It has a variation of many different aromas, soaps, bath oils, candles and more. Come and see it for yourself. Completely worth it ! read more

I came here on Oct 29 for my mother-in-law's birthday gift. Grace was very friendly and packed the gift with perfume. Great service. I will definitely go back again! read more

Their staff is always so friendly & helpful. I love their products and they make great presents!

Hello it's with pleasure to submit this feedback of how delighted I was along with my friends & family of spending my Bridal Shower at this L'Occitane boutique location. Your ladies here convey genuinity and care about the products which shows the ones I've invited why I am such a huge fan. My mother and I arrived before them to see everything presented and paired up with an actual person that would give knowledge of the cosmetic(s), share the wealth so to speak and in doing so demonstrate what each station has to offer. My friends and family that attended that night lavished in feeling like queens and all quaintly done I might say. From champagne to wine to sweet desserts Miss Delores Davila (Dee) was there attentively every step of the way! I adore her spirit and would like her and the team to be recognized for their efforts in making my evening come to life. So, not only was beauty treatment pampering occurring for each friend/family to enjoy but they captured pictures and went above and beyond to surprise me with a bridal cupcake and a ring on it! I mean, I love your place but seriously I adore you gals!! Thank you for everything and you now have a good handful or more of people that are L'Occitane lovers like me. Always, Lacey (Soon-To-Be Mrs. Drayton) read more

Hands down, L'OCCITANE is the best skincare product on this side of Heaven! Must try, worth every dollar. The ladies at this location are simply lovely and truly helpful! AWESOME!!! read more

L'Occitane en Provence - My fav hand cream with key attached, to keep tube in good shape. - Cosmetics & Beauty Supply Near Me - Costa Mesa, California

The only thing I can about this company is the consistent excellence in customer service, it's like they cloned a outstanding employee and distributed them all into their stores. Thank you for making our shopping experience easy and fun. :D read more

I've been using l'occitane products for years and it all started with their famous shea hand cream. I have a tube in my car, at work, by my bed and in my toiletry case! All their products are uniquely scented and luxurious, unlike all the artificially crafted crap people buy at bath and body works. read more

L'Occitane stole my heart and money from Chanel. OMG this product is amazing and my skin and my bank account are extremely addicted to it:-). I only use the "Divine product." I have to agree with the previous review that Tina at this location is very lovely and helpful. In fact all the ladies are:-) read more

I wanted to write and say what a great shopping experience I had at this location with staff member Tina.... I'm new to L'Occitane brand and was walking passed the store and was attracted by the great clean store presentation and displays.. Once I walked in I was greet warmly and shown all the products.. Tina was amazing, super friendly and knowledgeable, every need was taken care of.. My shopping experience was rated at 100+. I did buy purfume and came back to switch for a different kind which Tina had recommended.. I'm so happy I have a awesome new store to shop at and look forward to working with Tina and the other staff members very soon.. Great job team Costa Mesa read more

Ashley was so helpful and kind. She didn't have to hard sell of course because everything sells itself! I'd definitely buy from Ashley!

Came into this store to buy a birthday gift on 3/6/18. Waited patiently for a young salesperson, as she was having a personal call on her cell phone.​ It was about 1:15 p.m. and couldn't wait much longer. Decided to go elsewhere. Please re-educate your people on customer service!​ read more

I and my gf went to shop here.. Ive noticed the different on my gfs skin cause she no longer has dry skin ( sometimes theyre peeled).. I mean its expensive but its really worth it.. I dont do reviews for average stuffs.. I only do reviews for either 1 star or 5 stars... This review is 5 stars because of Tina.. Shes really helpful and so niceeeee.. Thank you so much Tina.. read more

I have always had great experiences with L'Occitane in other locations in Southern California, but this was a departure from their usual great customer service. My wife went in to pick up a few things and was treated like she was a leper by the woman at the register. Aubrey had nothing but attitude for my wife and made my wife feel like she was not welcome. We tried to give her the benefit of the doubt and thought maybe she was having a bad day, but we saw her switch on her winning smile and warm touch for other customers that were blonde and blue eyed. When my wife called her out and asked for her name she tried to throw some free samples at her to smooth things over. Sad to see that there are folks like Aubrey still out there that make assumptions about your bank account based on the color of your skin. We won't be returning. read more

Used to really like this store. I recently bought something with cash and went to return because my mom didn't want it and could only get store credit. It makes no sense if a customer pays CASH they cannot get a cash refund. Will probably never shop here again read more

On Aug 18th I went to this store to purchase a bar of shea butter soap. I was subjected to the hard sell by Adriana. She suggested verbena soap. I told her I didn't like the way it smelled. She insisted "This is our most popular scent." After smelling several scents, I couldn't tell the difference so I ended up with a $12 bar of verbena. I took it home, unwrapped it and placed it in the shower. I never used it because it stunk up the bathroom. On Aug. 21 I went back to the store and spoke to Rhona. She refused to make good on this bad sale and kept insisting that verbena was "mild." When I customer tells you they don't like a scent you need to listen and not force it on them. There are many other stores like this and I will never buy another thing from them. read more