Super helpful staff, I called to see if they had a record of the last hair color I used. Will be back!

Honestly never really walked in this store as I usually get my stuff online. But if you dye your hair and want to diy it yourself, THIS IS THE PLACE TO GO. Just simply for the options and toners they have which you don't really think about. This location is a bit small, but huge parking lot shared with Walmart and behind seafood city with jollibee so you can get a lot of errands done. The minute I walked in, I was asked by multiple people throughout my trip if I needed help and even was asked what kind of hair color I was looking to achieve. They also have clearance! The products are more expensive than chain stores (probably cheaper than cvs though) and online, but they have more sample products/color samples you can pick and choose in person if you want to test it out before buying online. The only thing is that they did try to upsell me on bleach care products at checkout) (corporate policy probably) and don't really have coupons, but they seem to have some sales. read more

Sally Beauty - Toners - Cosmetics & Beauty Supply Near Me - Irvine, California

This company has poor customer service. They own a flat iron company called Ion magnesium. this item has a defective heat control. I tried to get tech support. Bought a new one--same problem. No phone number for. Store has no idea and no number for you. Great . read more

I was really nervous about dyeing my hair myself for the first time, and the employee who helped me out was so supportive and helpful! She led me to the exact products I needed to pull off a deep red look on my dark brown hair and she pointed me towards products I can use to lessen damage to my hair/manage the upkeep as those were concerns I expressed. She also recommended me 20 vol developer and explained how my hair would turn out once I had followed the instructions. After I came home and followed those steps, I was very happy with how my hair turned out and it looks exactly as she described! I would definitely recommend coming here and asking the employees for guidance if needed! read more

Sally Beauty - Cosmetics & Beauty Supply Near Me - Irvine, California

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Friendly staff and great location on the corner of a busy shopping center. They share a parking lot with Walmart and Starbucks, so expect chaos if you move in closer to those stores. However, Sally is right by an exit to the parking lot, making for easy access. I am a regular here, because I prefer to color my own hair. For the most part it's quiet inside and the employees aren't intrusive. They often have clearance items and great sales. read more

My daughters and mother in law come here for their hair products. Mainly hair dye as they change it quite a bit. They always have specials and they have a rewards program that helps tremendously as the products do cost a lot sometimes. But they are always to find what they need. Thanks read more

Ruhi is amazing and super nice! She was so helpful and funny. She made my experience so much better. She was really insightful as well.

Christie the so called Manager was the worst sales person I have ever encountered. I had purchased two boxes of product with a 25% off discount. When I used the first one I realized it was the wrong color and so I went back to the store to ask to exchange for the same product in a darker color. She first said she could not make the exchange and then she said she would if I paid the difference of the current price compared to what I paid. Meaning she wanted me to forgo my discount when I was not asking for the money but an even exchange for the correct color. She was rude and unapologetic, condescending and obviously does not know that when customers are not happy they do not come back. I will not be shopping there again. Christy get a new job! read more

My hair went from 'wake up and flee the scene' to 'ready to steal the spotlight.' The good thing about Sallys is they have choices on bleach kits and pro products I'm mean the bleach I purchased was so good and so easy, even my split ends are trying to kiss and make up. This stuff didn't just lighten, it transforms my hair into a charismatic macho manly sexy swag of a hunk that demands attention. If my hair could talk, it would say, 'I woke up like this, freak'n sexy stud!' read more

Sally Beauty - Before the bleach - Cosmetics & Beauty Supply Near Me - Irvine, California

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I wish that I could give 100 stars. Jane is an absolute hair goddess! I appreciate her listening to me and to help me figure out what I was doing that was causing breakage. She is absolutely wonderful and so knowledgeable. TY Jane for being so amazing! read more

Appreciate the curb side pick up. thank you Sally's Beauty for enforcing the distance . read more

Sally Beauty - Great! thank you! If only you wouldn't keep hanging up on the callers that are trying to place an order. SMH ‍ - Cosmetics & Beauty Supply Near Me - Irvine, California

Came in two days in a row because i had to fix my hair after a failed attempt, both the days i was there sales associate Amanda helped me out to pick out the products i needed and my hair turned out great thanks to her advice! The staff is super sweet and knows their stuff! Highly recommend :) read more

Sally Beauty - Hair color I used - Cosmetics & Beauty Supply Near Me - Irvine, California

Amazing staff!! They helped me find exactly what I needed! I will definitely be coming back.

Big Shout out to Shelby! She is so courteous and helpful. Her knowledge on all the products Sally's sells is second to none. I hope corporate reads this. Shelby represents your company very well! She deserves a raise read more

This store has a really good vibe to it. The two ladies that were working were probably the best customer service I have ever received at a Sally Beauty. In general, Sally Beauty customer service is always pretty good but here it seems exceptional. I say if you have any questions about hair products- color, style etc, they can help-go here. Thank you so much for being nice-it really makes a difference. If you feel welcomed and feel like you can ask questions, you feel like you make the correct purchases. read more

I've been here twice now and both times I've had such fantastic service! They always approach me and ask if I need help, and then are so knowledgeable which it comes to different types of dye and which to use with what hair type. I'm so clueless going in but so happy coming out. The dyes are very affordable and don't dry out my hair like the ones at target do. They're also so friendly so I would highly recommend coming here!! read more

amazing customer service!!! They had so many variations of hair dyes and even recommended me some great tips that could help the dye show on my hair :) amazing! Definitely will be coming back read more

Soudy made the difference in my Sally visit. She was extremely helpful, directing me to aspects of the store and providing me different options in terms of product that I had not considered for my end goal. Highly recommend this store for your needs. read more

Update on purchase: see photos! Product halfway full! Filled to the bottom of the letter "N"! The products they have there can be good especially for the price. However the customer service is awful! I have been going there on and off and have had a mediocre time but this last one was ridiculous. I was there an hour before and I got a nail polish which is four dollars and it was awful. So I did my nails at home with a different glitter one that I already had. When I went in there to return the one that I bought for just an hour before because it was not showing up at all she basically interrogated me like I had painted my nails with it and was returning it. So she ended up painting her now with it and realize it was in fact not the one that I had on my hand and then after that asked if I had my receipt which I didn't because I had bought a bunch of product and I figure just a fast exchange of the nail polish from an hour before considering that they have my phone number to my rewards account would be an easy deal. I ended up buying argon oriole which was six dollars over the price of the nail polish and they ended up giving me the discounted return price which was only a dollar difference. I don't care about the dollar difference it was the principle of the customer service and how they reactedAnd basically were questioning if I had to use the product and then was returning it. I think that in some cases this could be an issue but check your stuff before you make an out a line comment like that. I will definitely be trying out different stores in the future as this place just does not do it's job well. I also try to get a hair dye there for platinum and I basically get one where it is gold and they always try to sell you different add-ons which was unnecessary with bleach. So I'm just over this place. read more

Sally Beauty - Filled to the bottom of the "N" - Cosmetics & Beauty Supply Near Me - Irvine, California

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I arrived to the store at 7pm expecting the closing time to be 8pm as it states on Yelp. As they were letting a customer out with doors being locked, I asked surprisingly if they are closed, the lady said yes we are and suddenly she decides to let me in! I give them 5 stars because other stores would never let you in after closing! and while looking at the items, they offered me help and assistance. Advice: Update your hours on Yelp read more

ZEE was very helpful going above and beyond to help me find Products for my hair type. She had a very nice personality and payed attention to my needs I will be going back and buying more beauty supplies thank you very much now my hair looks gorgeous read more

I love coming tot his location. Svetlana is a doll! Oh my God she was so patient with me and helpful to help me find the correct color I was looking for. She is highly educated on products knowledge. Super happy to come here always a pleasure. Store is professional and CLEAN. Thank you read more

this sally's is great! they always have what i need in stock, and the customer service is good too!

Tonight I went there . The staff were rude. They turned off the lamps when I was there at 7:58, and told me that they couldn't give me a service because they wanted to close the store. read more

I thought the two ladies that worked on 12/23 at 3:40 deserved some recognition! I've been to many Sally's before but never got service like I did at this location. The two ladies who helped me were beyond helpful and so pleasant! Like I've said I've been to other and I don't even get acknowledged or talked to to the point I've had to leave the store empty handed because I got no help. That was not the case at this store from the moment I walked in I was greeted and acknowledged and pointed in the direction of another store associate who helped me look for what I was in search of. I truly appreciate these two ladies. read more

Grace was very helpful and explained to me exactly what I needed to do with my hair. Very friendly and good vibe in the store. I will degrade be back to this location. read more

Thank you Zee (Zarina), the sweetest consultant, super knowledgeable in hair color, you have helped me patiently and kindly! I will be back for refill. Hashtag grateful! read more

Let's say I never leave reviews but MADISON was the best!!! She's so sweet and helped me with everything I needed. This is my new local Sally's! read more

Every time I shop at this location the employees are so helpful and nice. Great customer service!

This review is for Ze and Marisol! Ze - This is the girl to talk to about your curly hair! I am still learning about how to maintain and style my curls and she has been amazing. Not only does she help you to pick out the appropriate items, she really does take time to get to know you and what you actually need. Marisol - She was really helpful in explaining their brands of hair color and answering all the questions I had. A lot of retail employees can't be bothered to be helpful but she was really sweet and ended up helping me pick out a nice color and my hair looks amazing! read more

Thank you to Tiffany (review below min) who posted the pic of the text number! I was not able to get through via phone (I called multiple locations all afternoon) but I got a response via text. The associate was super quick and let me know of products they were out of; after I sent her my items. Thank you. Text this number for curbside pickup: 949-942-0955 read more

Shout out to "ZEE" for excellent customer service today! So kind and helpful. Wish everyone could learn from her! Knowledgeable and friendly! A pleasure to meet her... She gave us some fabulous recommendations for products to maintain my daughters new highlights...thank you ZEE!!! read more

I love the employees here. I drive all the way from Newport Coast to this location because they are so kind. I wanted to say thank you and hope they get to read this. Appreciate you read more

Wish we could give this place 0 stars, but unfortunately cannot. The service at this store is beyond repair. If you read some other reviews they all point to the same old lady with dark hair. We bought a shampoo and the person scanned the wrong item. So we went to return. But alas, service is pathetic. Tiffany, that's what she said her name was, blamed it on multiple things - corporate issue, system issue and also a person who worked at the store for only 1 day. How ridiculous??? Well, all said and done we just walked back and cut our losses by holding on to the shampoo. Will never go back ever again. Sally stores are a rip-off, please don't patronize. read more

there's been a lot of buzz around salon reopening in Orange County. Although this is great news for hairstylists. I'm so excited For the first day I come shopping for ready back to work by supplies nearby my salon. The girl with the pink hair color (I forgot her name)she's so nice and helping me to found all my supplies. I believe that the manager of the store ( her name is D) is the best training for her employees. They are so nice and hard work that's not easy to find. ....I hope that they will be busier when everything is back to normal. Thanks so much for your help, you guy:-) read more

I thought I would give this place a try. It was the worst experience ever and trust me I have come out of salons with orange hair. First I asked for help they forgot to mention that I needed to buy the developer I just assumed it came with the dye since it didn't say anything and the girl that was helping me didn't say anything. So I had to go to the store twice and the lady with the blue hair (said she was a stylist) recommended a developer of 30 when I should have used 10 since I was wanting more of a dark grey. Anyways as you can tell from the pictures it did NOT work out. Whatsoever. read more

Sally Beauty - Cosmetics & Beauty Supply Near Me - Irvine, California

Even though the store was busy the workers still helped me and answered any questions that I had! They are also taking covid precautions very seriously by having a mask requirement as well as only allowing a certain amount of people in the store. read more

Mickey was super helpful and knowledgeable about beaching products and the proper dyes to use! It's kinda daunting to look at all the options, but Mickey helped me sift through it and ultimately pick the right tools! read more

Polite but extremely unknowledgeable staff and with horrible selection. I went in for clip in bangs and halo extensions and they had no bangs and only halo extensions not in my color. I asked where to find these products and they said los angels... not a store in la, but somewhere in the whole city I'll find what i am looking for.... g, thanks a lot. Oh also... you can't take hair out of the box to check your color AND you can't return hair if it isn't your color.... like wtf? read more

Wish to give them no stars. The girl was very misinforming she suggested products for my hair that did not work. Before I bought 50 dollars worth of supplies I had blonde hair I just wanted it to be a bit brighter. Well my hair tuned orange and darker. The toner did not work what so ever and the hair dye didn't either I should have just saved my money and gone to a professional but my stylist has moved so I asked if the hair dye I purchased would keep it make my hair brighter and the employer said yes. So great now I have dark hair and have spend more than 70 bucks to fix it I went to get a refund and the woman told me she never suggested any products which was a lie and didn't want to refund me. Don't go to any Sally's just go to a professional or ask a hairstylist at a salon for advice. Rip off and now I'm off to drink away my sadness. read more