Being pampered is an amazing feeling . No matter how busy they get, they will always make you feel like you're their #1 concern. The way they inform their next customer of the wait time is incredible . Even if you're waiting you know they'll be with you asap and will give you their undivided attention. I've been coming here almost everyday to get my make up done (perks of being a rouge) but there's never been a day where they've made me feel I welcomed ! Shout out to the best thing Shout out to my first artist, Alex . She's incredibly sweet and patient and listens to you! Shout out to Lauren for being able to make even the craziest colors look natural and easy to wear ! Shout out to Hilary for mastering the art f the wing and for being awesome possum . Shout out to Ashley for making the most incredible eye looks no matter the colors ! Shout out to Jennifer Enrique's for being my artist and therapist . read more

I am extremely disappointed by the experience I had at TUSTIN Sephora. The manager LIZBETH I interacted with displayed the worst customer service I have ever experienced. Instead of treating me with professionalism and respect, they came across as arrogant, dismissive, and degrading throughout our interaction. As a customer, I expect to be treated with courtesy, even when there is a disagreement or issue to resolve. Rather than listening or attempting to help, the manager's attitude made me feel belittled and unwelcome. No customer should leave a store feeling disrespected after simply seeking assistance. I have always believed Sephora values exceptional customer service, which is why this experience was so shocking and disappointing. I hope this complaint is taken seriously and addressed appropriately so that no other customer has to experience the same treatment. I would appreciate a follow-up regarding this matter and the steps being taken to ensure managers represent Sephora's customer service standards with professionalism, respect, and empathy. LIZ BETH is the absolute worst leader and manager and Should be fired immediately!! She is unhappy and likes to see customers frustrated Regional managers needs to fire her ASAP!! read more

Went to a few Sephora the past weekend during their sale. I found the associates here are the most attentive, helpful and professional. I had some questions on some products and she recommended me what brands to use and how to use. I end up picking up more than what I needed but all good! read more

This location is unprofessional to say the least. The way the employees discriminate some shoppers is extremely upsetting specially with the situation that happened today. The employee by the name Estee or Esme was completely out of line, rude, and in appropriate and discriminated my friend. Treated him poorly and failed to provide valid company policy information when asked to do so. You cannot just lie to customers and make up fake policies to shoppers about live streaming and face-time phone usage. All customers should be treated with respect and these employees need to be trained on basic customer service skills, mainly with being fair and consistent to all customers. read more

Tried this Sephora again because it's conveniently located and they did not fail to disappoint again. You literally have to find someone to make your purchase . This is the only Sephora that I have visited that is managed like this. I wonder how many people just walk out with the product. read more

The manager of this establishment, is by far one of the most unprofessional, lazy, and incompetent people I've ever met. To be a manager of a store and allow it to be messy and dirty is so embarrassing. Your team is a reflection of yourself and seeing the way she presents herself and her store, I can see why they act the way they do. She does not take accountability for her or her team's actions and lack of customer service. Aileen was extremely rude! Whenever I had asked a question about a product she would speak in such a condescending tone. At that point, I decided to just help myself seeing as nobody at this store knows how to serve their customers anymore. read more

Amazing Service at Sephora South Coast Plaza! I had such a great experience at Sephora today, thanks to Maria! Even though she was working the front desk, she was the one really putting in the work. She went above and beyond to help me pick out everything I needed and took the time to explain which products would work best for me. Her knowledge and kindness made my shopping trip so much easier and enjoyable. Sephora needs more team members like her! Highly recommend asking for Maria if you visit this location. read more

SEPHORA - Sephora - Cosmetics & Beauty Supply Near Me - Costa Mesa, California

walked in and no employee greeted me. not really a problem because i get that stores get busy, but as i was walking around looking for my items i made eye contact with multiple employees and not one person asked if i needed help finding anything. what actually pissed me off was the checkout. there was nobody at the front register so i stood there waiting for a couple minutes until an employee yelled over asking if i was ready. they didn't even come to the front either, i had to walk over to them to process my purchase on their phone. while i was getting my card ready they go "number hunny" with attitude. didn't ask if i found everything okay, if i was helped today, literally nothing. the attitude was unnecessary and the customer service was honestly horrible. definitely just going to the sephora on the other side of the mall from now on. read more

You guys need to start being more respectful and stop discriminating people while shopping. Why are the store policies not posted at the door or where the associates can find them? stop harassing customer for the way they look. read more

I saw 4 workers ( on a Wednesday) I had to walk to the front with product I wanted samples of. It was not busy at all. Customer service could use some improvement. read more

The greeter at entrance of the store looked me up and down sizing me up as I walk in. Greeter walks away ignored me. After that employees began to follow me but not asking to assist me lol. Guess my look wasn't up to par. Still bought gifts despite the side eyes and treating me poorly. They don't walk on water. Yet again Dont judge a book by its cover Friends. read more

Avoid this store, if you can. Came here on a Saturday evening (today) and no one greeted us when we walked in. I didn't get her name, but I asked one of the worker to confirm that I was grabbing the right liquid eyeliner by showing her a picture of what I wanted. At first she sassed me asking if I was looking for the eyeliner or the mascara, "because that's definitely a mascara". After walking over to the brand's section, she handed me the gel eyeliner; my husband pointed that it was a gel liner and not a liquid liner. The lady then proceeded to snatch both of the eyeliner in my hand one by one & walked away saying they're out. She was on the heavier side & had some blonde in her hair. read more

I booked a 60-minute full-face makeup session for 11:15 on Tuesday morning. However, an hour before the appointment, it was canceled because the store manager tried to call me, but I was unable to answer. Since I was already at the store, they asked me to wait another 30 minutes and offered a 30-minute feature highlight on eyes instead. The result was very disappointing--my eyes didn't look any better. I will not return or recommend this service to any friends. Since I was unhappy with the result but had to hurry off to my next appointment, they offered me a "gift" which contained some used products. It looked very cheap, and I dumped it on the way to my car. read more

SEPHORA - Cosmetics & Beauty Supply Near Me - Costa Mesa, California

Bought a $100 gift card, went to redeem to find out it has zero balance on it. The "scratch for card number" on the back it still intact. They claim zero responsibility for it. Scam, I will never buy the product again. read more

Kimberley is so helpful and sweet. Shopping at Sephora during the holiday season can feel so stressful and overwhelming but she made sure I was able to find everything I needed and more. You're the best Kimberley ! read more

the workers there are super quick and efficient. sephora is normally super intimidating to go to but one of the girls at this location made me feel comfortable. she was knowledgable. I don't remember her name :( i think it started with S. anyway, ive made this my go to because of her. read more

Dec 22,2023 One cashier and 26 people in line . FAIL !! It was an awful wait . Their manager is just walking around .. he should help read more

I opt to go to this Sephora as it is less busy as the one in South Coast Plaza. I stopped in to grab a few items & to get my birthday goodie. Everything seemed pretty well stocked & customer service was great. I already knew what I was going in there for so I made a beeline to Fenty & to ABH. I was greeted right away and asked if I needed any help or if I wanted a basket. I was pretty much in and out of this location in 10 minutes which is awesome. Trust me, if I had a ton of time on my hands I would be here for too long! read more

Roger is the most amazing makeup artist EVER! I am in my early 50's and feel like I don't know how to do my makeup anymore. Roger helped me with my problem areas and made me feel beautiful as well as educated by the time I left. He is extremely easy to talk to and really listens. He brought up things from the beginning of our conversation at the end which made me feel heard and suggested techniques that really changed the way I will do my makeup in the future. When I came home my husband said, " Wow you look like you're in your 20's!" Thank you so much Roger read more

I stopped going to an actual Sephora store because I kept getting treated unfairly at my nearby Sephora in Torrance(a sales associate was a former classmate and refused to help me because they were friends with people that didn't like me...very childish even after 12 years). I decided to just try my luck and go to another Sephora. I was very shy and scared because I didn't want to be feel that way anymore. But I decided to try my luck because I was in the area and I really wanted to purchase this specific foundation. After that visit, I feel like I met my fairy godmother. Elaine was so helpful and everytime I needed help she was there and I kid you not I had trouble finding certain products and when she came to help it was the last ones they had in stock twice!!!! She is my lucky charm and this is the Sephora store I'll always go to. I'll drive from Torrance to Costa Mesa just to be served fairly and welcoming. read more

I've been coming to Sephora for years and one thing I dislike the most is how my shade in foundations is constantly changing the formula or getting discontinued. Didn't really mind but let me tell you what was the final straw for me! I bought a foundation few days ago, just to come home and realize it's expiring this month. So I go to the store and get a refund then they suggest I order it online because they were out of stock at the store. I open my mail today all excited just to see they are putting labels over the expired foundations!!! This is incredibly insane!! People can have serious skin Irritation or even worse problems all because you guys are pushing to sell expired makeup!! read more

See all

Thank you so much EGYPT!!!!! I was there during the crazy holidays & Egypt managed to help me out with every single question I had, while trying serve other customers as well. Thank you for being a multi tasking & providing the best customer service. read more

Kimberly was such a great help! She was very knowledgeable, patient, and provided wonderful service for me yesterday! I came in to get a foundation that was light weight and buildable- she knew exactly what product to recommend for me! She also did a color match for me. She was great! read more

Hannah spent so much time with me answering my every question I had on the different skincare products. I had a list of products I went in looking for and it was really cool hearing her suggestions and the amount of product knowledge she had. I also love that she was super patient with me and fully understood that everyone's skin is different! Such a sweetheart. Don't let her go! read more

Stopped by today to exchange a foundation and was blown away by Lorna's service. She was so friendly, kind and funny, She helped me pick the right foundation for my skin type, gave me all the tips, and color matched me with their Sephora app! I have have been to many different sephoras and have never encountered a sales woman as amazing as Lorna. I will be coming back to this location from now on in hopes of seeing her again! read more

Eileen the manager is OUTSTANDING. I walked in and she was so helpful and patient with me. I found the perfect lipsticks and she helped me with an exchange and her wonderful positive attitude just made my day!! Thanks Eileen! read more

I want to say thank you to Marilyn ! She was so helpful and caring especially since I was with my son, my son is 2 and Marilyn was extremely patient with me as well as my son. She helped me walk through the store with my stroller and assisted on telling other customers that we were trying to pass after I had voiced to them we were present. Marilyn made my sephora experience amazing and now I'll be returning back to Sephora! Thank you so much Marilyn for your amazing service and all the laughs and product knowledge!! You're amazing especially since my son was being a handful in the end I appreciate you a lot ! read more

5 stars to Egypt!! He was so helpful he made sure I was color matched correctly and took his time. Always have the best service at this location. Thank you!!!! read more

I saw Issa on Saturday afternoon for an Ultimate Glam service. I had a client event that night in LA. My makeup was flawless! I got so many compliments all evening. She was so easygoing, friendly, and personable. I was kind of stressed going in there but was definitely feeling better by the time I walked out. I can't recommend highly enough! Will definitely book again! read more

I went here with some friends a while back and two of them bought lip glosses. They both tried them and didn't like the lip glosses so they went back in line to return them. They both had the same cashier and she kept questioning them about why they wanted to return it and was just very rude. Then when one of my friends went to ask for samples she responded saying she had none but after i saw her give the next customer some samples. Over all it is very organized but just a bad cashier with an attitude. read more

Huge props to Lorna! She was so friendly and helpful with my questions about skincare products, and she was also amazingly knowledgeable, too. Her advice and suggestions really helped me, and she was so sweet and genuine. Lorna is absolutely amazing and is exactly the kind of rep Sephora would want. read more

rude to customer! Im here to ask for my shade of foundation and the lady just * up to you* ! What's mean?

Placed a pick up in store today on YOUR APP. Order got fulfilled and email notification sent saying I can pick up and that the store is open till 6pm on Sunday. Again checked on the SEPHORA app to make sure it was open, said open. Well arrived there at 4:30pm all for it to be CLOSED with a sign saying it closed at 3pm on Sunday. I'm fuming. I drove wayyyy out of my way to go pick this item up all for your lack of running a business to update the hours on your own dam APP and email notification!!! It's not like I checked Google or Yelp.... it was your own app telling the WRONG time. For a corporation like Sephora it's mind blowing you guys can't update your own store hours. I'm canceling my order and took my business to Nordstrom where they had accurate hours on their app for me to pick up curbside. Another reason why I always choose other store vs Sephora. read more

See all

This place is always hectic, but once you find an available sales rep, you are in for good service. I got here and the place was full but I ran into Christina and asked her about the two products I was looking for. She pointed at the counters and I found once of them. Then, I ran into another girl (so sad I forgot her name) and she gave me a little class on face proportions and how the make up goes. Su much fun! Then I was lucky enough to score a "tart" event and not only I got a value kit but also got some goodies (test size samples) that I can put in my purse or travel bag. The best part was that I had forgotten to claim my birthday gift (Sephora Beauty Insider) and they let me have it! So happy! Merry XMas and Happy Birthday to me :-) read more

John was such an absolute sweetheart for taking the time to educate me on skincare and establishing a proper regiment. He was transparent and patient with showing me what would work well with my skin, and didn't try to up sell me on products. Will definitely be purchasing a couple of his recommended products in the near future once I finish my current line of products. Overall, a great store. Not congested and chaotic like your typical Sephora or the Sephora across the street. There is one downside though - the selections they have here are more limited because it is a smaller store, but if you're looking for the typical popular products, it shouldn't be a problem. Also, the store was closed and I had no idea at 9...fun place to get lost. They kindly had informed me of the store being closed, and when I requested to run back in for a beauty blender that I almost forgot to purchase, they still remained warm and helpful. read more

starla did not make me feel like a star. only 1 star for starla. if i could give 0 stars to starla, i would. starla bullied me for my redness & acne. starla pressured me to buy products from here even though it did not look good on me or compliment my skin tone. however when i went to return said products i got to talk to eileen about the situation. eileen was super understanding & very apologetic. i would give eileen 5 stars for how she handled the situation. read more

I came into today so excited to shop the sale and check everything out. It was a COMPLETE fail at the register. After picking my items after a lot of thought (things aren't cheap here - figuring out what you want to spend your money on can take some time) I was ready to check out. I happily go to the register where I was quickly informed by the not so friendly associate that I would NOT be getting ANY discount until a later date. I agreed as I didn't even know what to say - the store was packed and I didn't want to make a scene or honestly embarrass myself. I went on the app afterwards where guess what? I CAN MAGICALLY GET THE DISCOUNT. I decided to contact customer service via the app for help - I still dropped $200+ was treated poorly and didn't receive the discount I was absolutely owed. Was told they work on a different platform and they can't help - what in the heck does that even mean?! Thanks for nothing! I then email Sephora's customer service email and the response I got was pathetic - they said sorry and told me the discount tiers - THANKS FOR NOTHING! I will NEVER be shopping at this Sephora again. SO DISAPPOINTED read more

Before the Sephora on the small side of the mall opened, I thought it would be very convenient. However, just like the secondary VS located on this side of the mall, it is smaller than the Sephora store in the main mall and thus carries less merch. On more than one occasion, I've come here thinking I could avoid the crowd and lines of the larger store either to not find the item I sought at this location or to find a long line here as well. The employees are very helpful and friendly -- on my most recent visit I was helped by not one but two employees! However, after finding the Josie Maran makeup removing and skin purifying wipes I came to buy, I decided against my purchase because there were about six people in line and the line was not moving! My boyfriend was tired and I could tell neither one of us had the energy to wait. Note to management: Maybe your stores could invest in the mobile checkout devices like Nordstrom got so that people can pay for their merch anywhere in the store where an employee has a smartphone with a barcode scanner and square? read more

SEPHORA - Birthday reward ran out last year end of November so I got this year's as a replacement :) - Cosmetics & Beauty Supply Near Me - Costa Mesa, California

Lorna at sephora on bear street has the best customer service I have ever experienced at any Sephora store. She answered all my questions and gave such great suggestions on products that would work well with my skin! LORNA SHOULD 100% be a customer service rep because her customer service skills are above and beyond. I look forward to shopping at this Sephora location again! read more

Ask for Toni! They are amazing! So fun & color matched me perfectly! Now I feel confident going to my honeymoon! Best Sephora experience!