I initially called Planet Beauty to ask about their Jane Iredale products since I used to love that foundation, but when I reordered it from Nordstrom, it just wasn't the same, since they changed their formula. The woman I spoke to on the phone was so friendly that it actually made me want to come in. When I got there, the staff was incredibly welcoming and helpful. They took the time to show me different Jane Iredale products, test out shades on me, and even let me step outside with a mirror to see how everything looked in natural lighting, which I really appreciated. I ended up leaving with the perfect foundation and a powder SPF in the best shade. They also shared some great promotions they had going on. Honestly, such a great experience from start to finish. Will definitely be back! read more

Ive been here twice. The first time, I bought hair bleach and I liked it so much I wanted to come back again when I had to buy more. They also Have a great sale, buy three get one free. When you need to get three bleach packets and a bottle of activator, this works out perfectly! I was helped by a very friendly woman who talked to us the best she could about hair bleach. We were freestyling it, which is a bit of a crazy thing to do when it comes to hair color. If you're going in to shop for hair stuff, I will recommend doing your own research before hand. I was told that they sometimes have a hair dresser who may be able to answer your questions, but sometimes she's not there. read more

Ordered some hair products online and received them quickly from this location. I ordered first time with them, then a second time a few months later. I like the coupons and promotions they have as well! Any savings are welcomed! What got me to purchase from them again was their customer service. Good service is expected when you purchase items (obviously) when things go well. It's when it doesn't and how things are handled afterwards is what will always get me to come back and become loyal customer. I had an issue with a dry shampoo. The sprayer part broke off. PB took care of it and sent me a replacement when I contacted them as soon as possible. Just that gesture, I'll continue to purchase from them again and again. read more

Planet Beauty - Cosmetics & Beauty Supply Near Me - Costa Mesa, California

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Nicolette and Alex went above and beyond with customer care ! I have been coming to this location for years and always received immaculate service read more

Jessica is rude not helpful and acts like you are a big problem . I asked her for suggestion for fine dry hair and she replied and told me to read the bottle! Nice customer service. I ended purchasing several items and instead of putting them on the counter she just pushed them at me and asked me if I needed a receipt . I replied yes and "May I please have a bag " she then threw the bag my way . I will not be going back. read more

This place has always hired rude employees! I just hand a HORRIBLE interaction with Kim! She was rude and condescending! Left me feeling just awful about going back there again! Very disappointed. Why is it so difficult to be kind to people especially if you are in the customer service business? read more

The two girls who work at this Planet Beauty are incredibly friendly and GO ABOVE AND BEYOND. I was leaving for a trip to France and needed a certain quantity of product--they offered to ship, which wouldn't work with my pending trip. So they offered to drive over to another location to grab me what I needed. They didn't direct me to go, they went for me! They have my business for life. (Alexa, and the sweet girl who drove over to grab; both deserve raises!) Also, GREAT, quality brands. read more

Staff had major difficulty processing an online return. Didn't know how to pull the order up properly. Had to ask multiple people to help and then call the manager. Took 20 minutes. When she finally processed the "refund" the employee actually charged it again a second time- despite my asking if it was a refund and her assuring me it was. So finally I had to get 2 refunds. Just kept saying "it's really hard". But seems like actual functions of the job. read more

I am not maybe a typical planet beauty customer. But I went it because I had a gift card and Alex happened to be working. She was so very helpful and kind. I never felt out of place. She answered my questions honestly and helpfully! Thank you Alex! read more

I don't usually write reviews but they really need to be more thorough with who they hire. Jessica had such an attitude problem when I went in. Then when I left and went into another store, she came into the store next door and I heard her call the girl working there a bit*h all because of a parking spot. I will never be coming back. read more

Rude and condescending. I will not being going back. They are not friendly. I will be going to Ulta across the street

This store is great! They always have the products I need (in stock!) and the staff is always so warm and friendly.

I stopped by this location today. The worker has titanium white hair. She was very mean to me when I tried to return my items. And then she ignored me and made me wait. After she stopped ignoring me, she finally let me return my items and then changed her mind. She threatened to block my account. This business does belong with the customers. I feel like this worker is racist against Asians. She talked to me very loudly and other customers could hear. How could she do business like that? I left quietly after our interaction. Bad service. Don't come here and buy their products. She has no experience. read more

I don't usually write a review, but I see others have written about being treated poorly. I asked the girl who was standing by the cash register, "If they carried Goldwell Products. "She looked at me in disgust and said, "No, we DON'T sell Goldwell.) I asked her if the Newport store still did and she said, "I don't KNOW."). I was the only customer in the store, and I don't plan on going back. I went across the street to Ultra and they directed me to 17th St Beauty Supply, which still carries Goldwell. I wonder if the girl at Plant Beauty ever thought of smiling and saying, "have you ever tried ______?" read more

So sad! I ran into grab some hair products that I needed and was treated so rudely. My mask had broken and i asked if I coukd have one - she was so beyond rude about it that other people in the store were appalled. I would never give my money to a store that has such terrible customer service. Do not waste your time going to this store. Stores like this are a dime a dozen and I went next door got the same products and was given a mask and treated kindly. Terrible terrible terrible! read more

I don't usually leave reviews, but today's visit with Ruby was notable! She was extra helpful and knowledgeable with products and I am very pleased with my purchase!! read more

3 employees on the store . I was the only customer in the store. Female employee helped me find what I was looking for.. she was nice. Walked up to the cashier to pay. Male employees was explaining something to the female employees about price matching . I waited there for a long time. Neither employee even looked my way was I was standing there waiting to pay. After several mins I set my item down and walked out of the store! So rude! I guess the price match conversion was more important than the sale! read more

I Only go to this location for Cynthia ... she should be manager ... she does my eye lashes and goes above and beyond .... Every single time... she does an amazing job with my glue on lashes and I love her personality and helpfulness ... knows the make up I should buy and hair products ... she is star here when no one can answer a question in newport. I love Cynthia read more

Just stopped by to buy some new makeup and get help color matching...what can I say...Josiah not only helped color match me but did my entire face (which is flawless might I add!)...he had walk in customers come in where he needed to stop doing make up and help them but through out he was very professional...thank you tons Josiah I'll be back because of you... P.s. loving the Frankie Rose makeup Leah Silverman read more

I placed an online order for a product that was advertised at a fantastic price. Usually sells for $28 and was listed at $5. Should have know it was too good to be true, as a few days later I received an email cancelling my order stating that the product was no longer available. Interestingly enough, when I logged onto their website, I was still able to place the item in my shopping basket for the original price of $28; the $5 price was gone. I won't shop here again. read more

Excellent service and a good variety and selection of products. Salesperson helping me was super kind and open. Will return if in the area and need something from here. read more

Stay away from this planet beauty. The workers are not friendly and they are very sneaky. I told the workers what I was looking for and they grabbed the most expensive product and walked immediately over to the cash register and began to ring me up. I had no idea what brand the products were, how much they cost, what they looked like, etc. They were so sneaky in trying to get me to buy the most expensive product. Secondly, when I told them the product was out of my price range and that I'd like something cheaper, they looked at each other, began speaking another language, and laughed. Management needs to hire better staff if they'd like their store to succeed. read more

In an area heavily populated by beauty supply stores, Planet Beauty still shines. Although this location is smaller than some of their other locations, they still have a great selection of Smashbox, Jane Iredale, Ava, Dermalogica, Murad, and so on. Lots of great candles and gift boxes so it's a great place to run in quickly to pick up a great birthday present. The staff is EXTREMELY helpful and nice. They haven't sold me a bad product yet. (One eye cream irritated my eyes a little but I could exchange it easily so not a big deal). I LOVE Jane Iredale that I do not believe to be overpriced given the results. People ALWAYS complement me on my make-up. Get the refreshing spray. Even though it's 25 dollars it is well worth it and smells amazing! PB has great sales as well so make sure to get on their mailing list and check in frequently for in-store specials. My only complaint is that they really need to start carrying Davines although if you request it the management will bring some over from the other locations for easy pick up. LOVE LOVE LOVE! read more

I had walked into planet beauty today after having an awful experience at ulta and was helped by Diana. She is absolutely amazing and really knows her stuff. She took her time to sit down with me and help me out with certain things I was looking for. I'm an esthetician and know my skin care but I'm not too savvy with my makeup so thank goodness Diana was there today! I wanted to leave a positive yelp review because I know it's so easy to yelp bad experiences that we forget about the good ones! Thank you so much diana for all your help, I am really excited to put on my new makeup and I will definitely be coming back!! She even helped me find a gift with purchase and who doesn't love that!!! read more

I have been frequenting this shop for about a year now and cannot say enough positive things about it...I first went in for some help with make up that my facialist recommended. Tiffany was there and ready to help! She helped me choose and tried all kinds of colors.... she has followed up and gave me her cell to follow up to make sure I liked it and if I needed more! She has helped my mixed race daughter match her skin color too. She is ALWAYS happy and cheerful and helpful. I have gone a couple of times when she is not here and it just isn't the same. TIFFANY SHOULD BE THE MANAGER! love her loads and won't ever stop Going her unless she leaves! read more

I just got a keratin hair treatment done and my hair dresser told me to get new shampoo and conditioner without sulfates and salts. She suggested I go to a beauty supply store and just ask someone that works there which products they would suggest. I yelped a couple places and this one had pretty good reviews. As soon as I walked in a girl named Maritza greeted me with a smile and directed me to a couple different brands that most people who have gotten a keratin treatment before typically buy. She answered all my questions and was super helpful. When she rang me up she explained how the shampoo works, since it's sulfate free it's not going to suds up like a normal shampoo does and it's more concentrated so she explained how a little goes a long way. She also threw in a sample dry shampoo since I don't wash my hair everyday. Overall I was super happy and it's people like her that make me want to come back again! When you don't know much about hair and beauty these places can be overwhelming but Maritza made it a smooth experience. read more

Love the ladies that work at the Santa Ana location on 17th street very helpful and always remember my name.

Tiffany is absolutely fabulous!! She is so friendly and helpful! Each time I've visited this location she takes very good care to make sure I get everything I need and makes me samples of things I'm not sure of. I know if I have a question she will have the answers! GREAT CUSTOMER SERVICE EVERY TIME!! Thanks Tiffany! Michelle in Costa Mesa read more

Stephany was so helpful! Helped me find the perfect conditioner for my hair, highlight powder for my organic preferences and a Stella eyeliner kit that I am now totally in love with! Thanks girl! See ya in December for my 100$+ spending deal! You rock read more

The worst customer service ever!!! Katie Ralph is answering a national customer service number with the capability of a high school mean girl without the looks. She must manage beautiful people all over the county but is a Zero herself! With employees like her I will shop them and then get products online with top rate service. WOW pb use to be amazing:( read more

Tiffany was super helpful as soon as I walked in I got greeted and attended was in n out in a jiffy even though she was the only one there attending other customers as well definitely coming back for the good deals ! read more

As usual I was rushing to a job interview having no time to find my other black heel I ran over to Ross and right away found the perfect pair of black heels and they were on sale. But then, I get in the car, and take one glance in the rear view mirror and thought to myself, I can't go anywhere looking like this. SO right across the street I see planet beauty, thinking I will just stop in tell them my situation and see if anyone had any suggestions, and then I met the assistant manager named Dianna, ( who by the way was the only one working at that time) she not only dabbed some much needed cover up under my puffy and dark eyes but she applied the most amazing mascara on my lashes (I am used to not having to wear mascara because I have been getting lash extentions for over a year) and on top of all of that SHE EVEN FIXED my hair, pulling it back and pinning it into a much neater bun!. Not only did she go out of her way to get me fixed up quickly but she made me feel 1000 times more put together. I thanked her and even gave her a big hug, and as I was walking away. She said "you look great, good luck with that interview " BIG props to Dianna you are A+++++ in my book! I will see you soon! read more

Tiffany was the most amazing consultant I've ever been in contact with over the past 10 years going to this location. She advised another product line that had much greater benefits and her product knowledge is unbelievable. Tiffany stood out today as the gold standard on how to help clients and ensure they leave happy customers!!! Great experience and will be back just to see her. read more

I had a bad experience at ulta yesterday and left there angry, thought I'd go across the street to the Starbucks and treat myself. Then I noticed planet beauty and thought just maybe they'd have what I needed and be a little nicer. Well, I couldn't have asked for a better experience! Tiffany helped me find a terrific new foundation, and the most awesome lip stain ever. She took the time to apply skin care serum, foundation and concealer to help me find just the right shade. I ended up being there over an hour and even though they were closing I never felt rushed. They made me look and feel beautiful and I couldn't be happier with my experience there. Thank you, PB ladies! :-) read more

Friendly and helpful staff. Only downside is they don't carry Philosophy skin products.

Love this store! The associates are knowledgable and friendly! I went in for a new curling iron and they were able to explain all the different variations they carry and the best one for my hair! I am new to this beauty world so it was extremely intimidating going in without full knowledge but thankfully Stephanie was amazing and I walked out feeling confident with my purchase! read more

This shop has everything. I finally found my favorite OPI nail polish that I've been looking for everywhere. The staff is super friendly and helpful. I'll be back for beauty supplies in he future. Also a great place for gifts sick as beauty bags and candles. Love this place. read more

I have been a customer for several years but had never met Tiffany until yesterday. Today I came back to shop more. Her suggestions based on product knowledge and attention to detail is impeccable! She is simply amazing. In addition, the variety of products is top notch. Thank you for the hydrated hair, lips, and eye liner tips and great new products. I support local and people with great energy who love what they do! read more

Well they are not open during their posted hours. There is a group of people waiting but I guess we will all be taking our business across the street to Ulta. read more

This is probably my tenth Planet Beauty I've been too and it's just as great as all the others! Tiffany helped me, and we ended up talking about products for like an HOUR! Every beauty supply I go to I spaz out in and play with EVERYTHING. Tiffany was patient with me and hooked me up with hella samples too! I also never felt pressured to purchase anything. Thanks Tiff! read more