Karen is AMAZING at the salon. I always go to her for my blowouts! She is a perfectionist! She gives the best massages with she's washing your hair! She gives the most perfect blowouts! I go to her for my root touch ups as well and does an amazing job! read more

We had a negative experience here with customer service. I sent my daughter in to find something to buy with our "$5 off $10 purchase" coupon that expires today. The one thing she found that she liked wasn't in stock and would have to be ordered, so she couldn't use her coupon on that. So she found something else to buy that she didn't like as much. With the confusion of all of this she forgot to give the coupon until the end. But Crystal knew she had a coupon because she told her she couldn't use it on a delivery order and didn't ask about it. When my daughter asked if she could use it, because that's the whole reason she came today- it expires... Crystal told her it's too late to use it. When my daughter came out and told me what happened, I walked her right back in and asked Crystal why she couldn't return this item and repurchase it with the coupon because that's the whole reason we came in?! Crystal said she didn't know if we could return it because we just bought it. Crystal: of course you can return something just purchased to correct a mistake. I know this. You know this. So why did you lie to my daughter? Laziness or incompetence? Costa Mesa Ulta, please train your staff properly. read more

Ulta Beauty - Hair Salons Near Me - Costa Mesa, California

This review is for the salon... OMG!!! Sekina B made my hair dreams, come true, I had clipping extensions that I had done myself, and she was able to color match my hair with the extensions and blend in my uneven pieces. She did it all, she knew how to work with my hair texture, which was a big plus it's very hard to find hairstylist in this area Who can work with curly hair. She was on point. Her vibe was immaculate. I want to be her friend lol! Great job Sekina B!!! read more

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Seriously, dont ever call this location expecting someone with a brain cells. I was at my usual location in Huntington Beach to pick up a particular shampoo. They were out but said that the Costa Mesa location had it. The first girl who answered put me on hold for 7 minutes and never came back. The 2nd girl who went to check, same thing. The 3rd girl who answered said one went to lunch and one left. Uh, what??! Also, because this brand of shampoo, Ouai, is a common brand, it should've taken less then 1 minute to walk over and check. Whoever is the manager of this location needs to teach, what should be common sense to the staff, and maybe have new hires learn the products you carry. read more

Typical Ulta Beauty. Store is a mess. Fair selection. Interesting and rushed interaction with cashier, Samantha. I'm sure she's lovely but it was off putting. I wanted to smell a fragrance prior to checking out, to which her associate had to locate the tester (one wasn't on the floor), but she kept saying "well let's finish this transaction first." No, Samantha. I would like to smell the perfume. Second, I had a coupon for $10 off $40 and although my total was well over $40, she brushed me off and again said "let's just finish this transaction." I don't know if she assumed I would be purchasing the Snif fragrance...? 2 stars for being rushed and not scanning my coupon. read more

Located on 17th street, its a relief and highly convenient to not have to drive so far out for an Ulta Beauty. I found this location to be organized and clean. They have a large supply of products and a order-pick up station. The parking lot is big, but it shares the space with several other businesses in the plaza. Still, I had no issues finding parking. Service is great as well as everyone was friendly, kind, and approachable. read more

I just had my hair cut and styled by Brianne and absolutely love it! I felt well taken care of and very happy with the service especially the price. Brianne is very friendly with a chill vibe. I highly recommend and look forward to my next visit. read more

I got a color and cut by Brianne today and I am in love! She was so easy to talk to and my hair looks amazing. It's exactly what I wanted. Highly recommend! read more

Ulta Beauty - Got my cut + color by Brianne. So good! I went from light brown to this burgundy color and it looks and feels amazing. - Hair Salons Near Me - Costa Mesa, California

I rarely leave reviews, but my experience at Ulta was incredibly disappointing. The staff was shockingly rude and dismissive -- it felt like they thought they were doing me a favor just by acknowledging my presence. There's an air of entitlement that's hard to ignore, like they believe they're makeup royalty. Newsflash: customer service still matters, and rolling your eyes at genuine questions is not a good look. To top it off, some of them were walking around with more attitude than product knowledge, and honestly, their own makeup looked like it was about to give up and slide off their faces. I've had far better, more helpful interactions at Sephora and Planet Beauty, where the employees actually seem to want to help you and know what they're talking about. read more

This place is a total dud. No one works there and no one is willing to help. All they do is complain about where you started the line. The whole place is a total waste. You are much better off going to the target locations, at least people are there to help. read more

So I was having a bridal shower and was looking to get my makeup done at an affordable price. They offer both everyday and formal makeup application at this Ulta! I was able to receive a full makeup look with a $60 MAC purchase. I struggled to book an appointment online but was able to easily schedule an appointment by calling in. On the day of, I was running early so they were actually able to bump me up a bit earlier. I got my makeup done by Coco! She was the best! So sweet and she did my makeup exactly how I wanted it done. She was friendly and made small talk with me too. Overall, for the price, what a steal! I'd definitely come back for makeup application here. read more

I hate coming into this location and store. The store is always an absolute mess, and you have to hunt down someone to get help and its never a good experience when I finally actually get help. read more

Shout out to Vanessa who helped color match me and introduce me to new Smashbox makeup. I have already gotten compliments on my tinted moisturizer and blush! I appreciate you getting the time to understand my preferences and make me feel pretty. read more

Right when I walked in everyone greeted me. Diana approached me to sew how she could help me. Some items was hard to find but she would check in on me. Real customer service with a genuine smile with good energy. I also met a truly read more

I purchase the Morphie brushes that came in a set. I use 3 out 5 but one of the brushes has A weird Piece that was sticking out and would poke my face. I been wanting to go, but I'm a new mom and honestly things slip my mind. I been Wanting to return them but could not find a time. I was a little over the time line to exchange. and honestly i was ready to never shop again there over a $30 dollar item. But Amanda really turn my experience away. And I will for that reason coming back again and again thank you Amanda. read more

The customer service at Ulta is amazing. They truly go above and beyond to assist with any issue.

Joel is the best hair stylist ever. Always gets my color right and does a great head massage and cut! I will go back only bc of him, as I'm not a huge fan of Ulta on its own. Thanks Joel! read more

I went during the 21 days of beauty and realized they didn't carry the item I wanted. The Sales associate was super helpful and told me this could be drop shipped to the house in 3 business days for no additional cost. Received sooner than expected great shipping experience. read more

I am a Diamond member and visited this store for the first time today. The customer service throughout the non-salon part of the store left a lot to be desired. I was not greeted when I came in and I certainly was not bid farewell as I left, despite purchasing several products. It felt as if the young ladies could not be bothered to ask me if I needed help as I browsed the store and were certainly less than enthused as I checked out. I've always loved my Ulta time but this was a sorry experience and I will certainly avoid purchases at this location in the future. read more

Brianne was amazing. But have to leave the store with my hair half wet because she was feeling the pressure of her manager on needing to closed the store is just not ok. If you are going to be rushing for people to leave the store and don't have a proper service, then don't allow appointments at specific times. Now I need to get home and style my hair after paying for a service that includes styling my hair. I worked for hospitality and understands business hours but if you need to stay open for a bit longer to keep a customer happy than you should do it. Brianne thank you for the nice work that you were able to make despite the pressure. read more

The manager was amazing and friendly! Unfortunately when I went to pay, the cashier (according to the receipt says "Maria") was rude. She asked me if I had a customer number and gave her my number and she said I wasn't in the system. I told her my number again and she realized that she typed/heard the wrong number and instead of laughing it off or apologizing in a friendly manner, she blamed me as if I was in the wrong as if I gave her the wrong cellphone number. I have had this number for 18 years. Honestly, that is so rude and weird. Hire better staff. I am Latina and there is plenty of nice people that can do a better job. I am a business owner myself and if I had a customer like her I would be hurting my business. read more

I just had the weirdest experience in this store. They didn't have the lip color I was looking for in stock, which was a bummer, but it happens. I found a volume spray and got in line to pay. That's when things really went south. Checking out, I was asked to input my phone number, which I declined to do, because--do I need a reason? Apparently so! The associate got super aggressive, like, immediately. First she listed all the reasons I should. When that didn't work, she suggested I use "somebody else's number, anyone you know." What? No. That's weird right? So again, I said no thank you. The associate became clearly bothered. I asked if it was going to be a problem that I wouldn't give a phone number--because I was genuinely starting to think I might not be allowed to complete my transaction if I didn't give one--and she said "no, no not a problem at all," in a tone that made clear the exact opposite. What's going on behind the scenes in this store? Are employees being punished for not reaching certain phone number quotas? I'm not being sarcastic. I'm truly curious/concerned. Anyway, I couldn't get out of there fast enough. It was the most uncomfortable experience. The location is convenient, but from now on I'll be driving the few extra miles to the mall. read more

I had a MAC makeover with Serenity! She absolutely made me and look fabulous! She applied my new make up with care! I'm planning my next trip to see Serenity! read more

I am very pleased with the customer service at this location. The ladies are very attentive and pleasant to work with. I was able to get all my questions answered. You will find most of the ordinary products at this location. Unfortunately, there were a few in particular that were sold out when I visited. The prices are fair compared to buying online. There's a huge variety of cologne, perfumes and hair products. Checkout was easy and seamless. Also, the ladies are so kind when customers return and exchange items. They don't give you a difficult time nor make you wait long for a manager to come override a return. read more

Ulta Beauty - The Ordinary - Hair Salons Near Me - Costa Mesa, California

Super disappointing visit. Kara the cashier gave me attitude for no reason as I was making an even exchange. My dispenser top lotion was faulty, and Kara somehow managed to display her displeasure in helping me in our short interaction. I'll head back to Sephora, thanks for reminding me. read more

Had booked a blow dry at 4pm, arrived early and no one was there. A few salon techs showed up at about 330 and began assisting with a child haircut for someone else. At 4pm and went to see if they were ready and the solo stylist was still cutting the child's hair and said it would be 15 more minutes, a second stylist seems to be busy hair drying her own hair. At that point I canceled as I needed to be started at 4 to be at a wedding in new port. read more

Needed a basic trim so I called and spoke with Cynthia to schedule an appointment. She was so friendly, answered all my questions, and made things easy! Lizzie washed, cut, and styled my hair in under an hour. She was also so personable and friendly. I have no complaints and would definitely go back. If you need a simple cut and don't want to spend a fortune, go here! read more

Stopped in on 2/3 to grab some items that I was running low on. I was surprised at first because for as busy as it was there seemed to be no staff except for the sweet & helpful girl at the front that was ringing customers up. I had a couple issues trying to find my shade for the Shape Tape so I did my best guesswork and finally went to the front, I asked the cashier if she would be able to locate my past purchase to see what shade I was and she was super helpful and looked it up on the register. I was able to get the right shade so that was awesome! This store is a decent size but much smaller then the ones that I've stopped into. Shout out to Mona* that provided excellent customer service! read more

Let me start by saying that I barely take time to write reviews on yelp because I am really busy. However, their hair salon girl deserves this review. I am not sure why the hair salon stylist gave me an attitude since the first time I walked in to my hair consultation. She barely took the time to go over what I wanted and said find more pictures and bring them back if you want... OKAY. She was not nice nor PROFFESIONAL, but I decided give her a chance since I UNDERSTAND not everybody has customer service skills. I went to my highlight appointment at 4 o'clock and she mentioned she had someone at 6 o'clock and said that if she was not done she will work in both of us simultaneously. I said, I HAD NO PROBLEM with that. At 6 o'clock she was not done with my hair and she started crazy rushing because her next appointment showed up. She barely finished washing, drying, and styling my hair. What bothered me was that she was rushing and not even paying attention to the fact that she was not even styling my hair correctly. I even asked for some oil because she did not care how my hair look with the end result. Wouldn't you want your clients to look nice and happy once you finished their hair? I am not sure why would she schedule a client for 6 o'clock if I had scheduled an appointment for full highlights and root touch-up (which of course takes hours) anyways, I walked away without complaining. I work customer service and I am very understandable, I even left her a tip (Which now I am not sure she even deserved for her horrible service.) Lastly, I want to end up by saying I called the ULTA store to reschedule my appointment because my work schedule just changed. She answered the phone and said she was not available for the day I wanted Tuesday, which I honestly understand. She also mentioned that the system had rescheduled my original appointment to another time 1 o'clock when I had scheduled my appointment at 7 o'clock. WEIRD? I told her I would call back to see what I could possibly do because of my new work schedule (I was planning on drive to this location from LA) She showed no interest was so ever in keeping a client and after I hanged up the phone I received a text from the store SHE IMMEDIATELY CANCELED my appointment! So dissatisfying service! I never said go ahead and cancel my appointment, I told her I would call back to reschedule. Her interest in keeping clients is ZERO and her customer service skills EVEN WORST! I am not sure how she said her schedule is so busy if she treated me as a customer so terribly. Never coming back to this location! Shame on their salon person read more

Ulta Beauty - My Appointment was Cancelled without me asking to cancel - Hair Salons Near Me - Costa Mesa, California

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I was looking for a specific cosmetic. They had a display of that cosmetic by the front door. I stopped to look for my shade, and could not find it. There were two sales people watching me, and neither one offered to help me. I looked at them, and one of them told me that that was only a display, and pointed to a shelf where I could find the item. I walked towards the shelf. The lady who pointed met me at the shelf, pointed to the item I was looking for, and walked away. I found what I was looking for, but did not like the lack of attention and courtesy. read more

This Ulta was once my favorite. No one ever asks if you need any help. There was always someone around before the pandemic. Whenever something says "available in store", it's never out on the floor read more

Just picked up the "Damn Girl!" New mascara from two faced. I was already a big fan of the "better than sex", but after my friend having amazing dramatic lashes recommending this mascara to me, I had to try! I love it! Gives great length and volume without clumping. read more

Ulta Beauty - " Damn girl" two faced mascara - Hair Salons Near Me - Costa Mesa, California

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Attitude comes from the top in each organization on the planet. There has hardly been a time in this location where I felt this staff was anything better than AI. Start there. read more

Where to begin... I placed a buy online pick up at store order at this location, and the benefit georgia blush I received was USED. Unacceptable. Where is the quality control selling a used product I am going to use on my face during a global pandemic? Next, I tried to return a $14.00 meow meow tweet deodorant that did not work for me. I barely used this product, which I purchased because the lavender bergamot stick I usually buy from this company was out of stock. Your return policy states: "Returns are easy! No need to have your original printed receipt when you make a return if you used your Ultamate Rewards membership number on your purchase. If you are not a member of did not use your membership number, your original receipt is required." I am a rewards member, I shop at ulta both online and in-store. I give my phone number EVER SINGLE TIME I shop, I know how guest profiles work. This return was not only difficult, your manager on duty Cynthia treated me like a criminal, shouted at me from across the register and embarrassed me in front of a line of other customers. I was profiled, and treated like a thief and criminal and did not experience inclusive customer service at your store. I was told to call the guest experience hotline and was not offered a resolution in store. I called the number, and Hansel at guest experience weakly apologized to me, did not offer any sort of assistance, and told me I am essentially at the mercy of the store manager of this location. This whole situation brought me to tears, and I am so sad that I was profiled and treated like a criminal. I work in asset protection in retail, and immediately knew how I was being treated was not ok. read more

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this review is for coco the earth angel working on the floor that helped me get a painful knot out of my hair. your kindness is so appreciated and I got super lucky. read more

One would: SELECTION Holy cow! I was not prepared to enter Cosmetics Heaven. So many brands. I LOVE HOW THEY HAVE TRULY BEAUTY!!!!!!!! Amazing! I could live here. read more

Went and got a haircut with Jaime and it was amazing! She gave so many tips on how to style my hair and what products I'd benefit from. She gave a great and detailed cut with a lot of layers and I love it. Definitely recommend her! read more

Shoutout to coco ! You are the absolute best ! Best customer service!!!! Went out of your way , above and beyond !

Beware of the store MANAGER here in the Costa Mesa store!!! She is CONSISTENTLY a very rude, unhelpful and seemingly unhappy person to be in a customer service management position. I only decided to leave a review today after she once again, treated me as if I was the biggest INCONVENIENCE to her and I thought, " you came to this store again, what did you expect?" I would have given this 1 star but her staff is friendly. I am headed to the Fashion Island Ulta, where, just on the PHONE, the person was using a nice friendly voice!!! read more

Wish I could give minus zero for the attitude,lying and being stuck up as a ulta branded seller, you see why they only have 3 stars LoL HORRIBLE customer service can they really afford to be condescending to paying customers? I went to ANOTHER ULTA AND WAS TREATED LIKE LOYALTY ROYALTY!!! At Costa Mesa location front lady was not helpful and lied to me when I wanted help for her to look for me for biolage purple liter shampoo, she didn't even ask for assistance to help me. She said no we must not carry the liter only small ones and let me walk out empty. I went back in because online it said they have it, again she never even checked that for me. I asked for a supervisor who found it for me. So I get rung up by the girl that brushed me off. The front ulta girl had the nerve to say I asked for a certain color of lid. I never said lid I said purple shampoo to her. She gets confrontational lying what she said so I get confrontational back saying, and corrected no I never said anything about a lid. The supervisor whom looked hungover from New Year's Eve of ulta gets CONFRONTATIONAL PHYSICALLY GRABBING THE SHAMPOO LITER FROM ME, LIKE HIGH SCHOOL SAYING YOU WILL NOT BUY THIS At ULTA, BUY ELSEWHERE. So I did! She told me I was being disrespectful, untrue! Front rep attacked me by starting a conversation stating she's right by saying I asked for a lid color. I never mentioned a lid whatsoever I asked her if she can help me find the biolage purple shampoo, asked the same thing at another store and was helped, checked out and thanked GRACEFULLY! Instead of saying we only carry the small one. So tell me never a lid mentioned, she lied I said purple shampoo. I went to another ulta and was treated PROFESSIONAL no one had an attitude they were humble with servitude!!WITHOUT ACTING STUCK UP, basically saying ULTA CANNOT SELL YOU THIS SHAMPOO. I CANT BELIEVE ULTA PUTS UP WITH LAZY, LYING, UNGRATEFUL, NON SERVITUDE EMPLOYEE AND manager STUCK UP ATTITUDE EMPLOYEES that can't humble themselves to ADMIT AND NOT LIE WHAT I SAID. .AND THESE REPRESENT THE ULTA LABEL. PLEASE FRONT REP KNEW NOTHING ABOUT HAIR. As for being a beauty consultant myself I've never treated a customer bad. HORRIBLE LAZY 2 workers, one front lady with black roots and brassy hair and SUPERVISOR blonde and unprofessional. THEY GIVE ULTA COMPANY A STUCK UP NAME! I've been here prior another time and dealt with laziness and had to deal with the supervisor being stuck up! 3 STARS NO WONDER, cough. 3stars=HORRIBLE EXPERIENCES GET OFF YOUR HIGH HORSE YOU DON'T OWN ULTA YOUR A supervisor that's giving ULTA A HORRIBLE UNGRATEFUL UNSERVITUDE ATTITUDE. Beauty service is all about being professional, humble, and serving customers NEVER SHOULD YOU SAY IT WAS A CUSTOMERS FAULT FOR ASKING FOR A COLORED LID. I know beauty by easily making it plain easy to understand biolage purple shampoo in liter. Please I would've called for help or looked myself to grab the product for customer. I will never go back to this location!!!! RUDE AND STUCK UP SUPERVISOR AND EMPLOYEE. I wanted to stop buying from ulta, but reminded myself it's JUST THIS LOCATION, OTHER ULTAS TREAT CUSTOMERS LIKE ROYALTY LOYALTY. JUST GO TO ANOTHER LOCATION, they are like flowers. DON'T PUT UP WITH Costa Mesa ulta CONFRONTATIONAL STUCK UP EMPLOYEES!!!! TELLING ME TO LEAVE WITHOUT BUYING ULTAS PRODUCT. Please get off your high horse and act like you work in the beauty world of graceful servitude!!!! Not confrontational! AGAIN I AM A MANAGER AND WOULD HAVE RUNG THE CUSTOMER UP MYSELF AND SAID SORRY FOR MY EMPLOYEE ANTAGONIZING YOU BY SAYING YOU SAID SOMETHING DIFFERENT. AGAIN CAN WE SAY THEY DESERVE 0 stars for manager being rude, physically taking a product from me I was about to pay for then told I cannot because I was being disrespectful, the front rep tried to turn it around on me, being confrontational saying I said something different than I originally said to me that was disrespectful to call me a liar instead of just saying, "sorry about that I'm glad you found your product! Is what I would've said. I wasn't going to put up with her lying. I said, no you didn't want to look for the product or get someone to look for me. Even said they must only carry the small size biolage color last violet. I didn't want to talk I just wanted to pay. ULTA MANAGEMENT WHO READS THIS WHY IS NOTHING DONE ABOUT THIS SUPERVISOR WHO HAS HALF WITH HORRIBLE EXPERIENCES AT ULTA REVIEWS AT THIS ONE LOCATION. Can you please get some CONTROL OF THIS COSTA MESA STORE??!!! read more

Ulta Beauty - Hair Salons Near Me - Costa Mesa, California

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