On 09/24/23 I was at Kohl's on Adams in H.B. I made a purchase at Sephora which is inside the store. I used my debit card and the machine said "transaction approved" the clerk told me that since a receipt didn't come out that means it didn't go through. I told her that the machine said "transaction approved" so I was going to check my bank online before paying the $100+ again. Sure enough the transaction went through. She refused to give me my merchandise and said it did not go through. Once again I showed her my phone with my online banking reflecting the purchase that went through, not even pending but it went through. Again she said because a receipt did not go through the transaction didn't go through. I asked for a manager and a manager did respond. She looked at the register and agreed it had not gone through. It was like being on a candid camera show. I showed her my phone and she said even though it says that it did not go through. I asked how my bank would know I'm here and how much I spent. It didn't seem to matter to her. I asked her to refund my money and she said she could not because it didn't go through. I told her "you're stealing my money, this is ridiculous" She responded that I could call my bank right now, to which I responded "it's a Sunday afternoon, you know banks are closed" So Sephora stole my $100+ and did not give me the merchandise I paid for. I've been in contact with their corporate office and told them I considered calling the police at the time and making a theft report because they have my money and refused to give me my merchandise. She said she could void the transaction but how the heck could she void a transaction that did not take place? I have a receipt that said void but nothing that says it is reversed. Never again will I go to Sephora. read more