So I came here even though I was just at the sephora in brea because I was in the area for dinner. I wanted to play with eye shadows and Valerie happily obliged. She played with eye shadows with me and even taught me some tricks. I even got a free gift at check out which I failed to receive at the other sephora. Great experience!! Wish this sephora was closer to me... read more

This place had the most pleasant Sephora staff I've ever encountered. They were friendly, helpful, and one woman in particular went out of her way to give me samples. Definitely coming back! Who has time for a bad shopping experience? Excellent service, and good selection. read more

I love coming here. It's bigger than the other Sephora. These ladies and men are so helpful. There was a girl with yellow eye shadow and blue hair that helped me and she was so adorable and super nice. She looked cute, but other than that, I love how they have more products than the other one. I always come here to get my makeup. read more

Arlene was the best associate that I had encountered at Sephora! She was wearing nice makeup herself, not exaggerated but it made her appear younger than her age and with smooth skin -- and  I happened to be looking for no-makeup look, so I really believed and would like to try the makeup she was recommending to me. She also appeared very knowledgeable about the different brands and different foundation types. She really took her time to explain everything to me, not rushing me or cutting me off. Even though I spent an hour with her but she never once made me feel like I needed to be faster. Her patience was extraordinary! Thanks to her patience and detailed explanation, I bought about 7-8 products when I had planned to get 2 or 3 products. -- I do want to note that she was buzzed a few times in her earphone asking her to go somewhere, and finally she was told to leave me to attend to someone else. And when the other customer didn't need too much help, Arlene came back to me and assisted me for a few more minutes. I am guessing it's Sephora's company policy not to spend over a certain period of time on one customer...? I am guessing that because Arlene was cleared buzzed a few times and she responded to whoever was talking to her over the earphone that she would be right there and she needed a few more minutes. Obviously she eventually had to attend to someone else when she was buzzed yet again. The funny thing is I saw a few other store associates going around without really attending to any particular customers. So that's a little weird. In my prior shopping experiences at Sephora, most of the time the associates would spend 10-20 min with me but no more, so I felt very thankful towards Arlene as she clearly took extra time to make sure a newbie such as myself get all the questions answered, and as a result I bought every product she recommended, spending 3 times more than I had planned to. -- Maybe Sephora should take note of this to evaluate the company/store policy with regard to how much time to spend with one customer. read more

What great customer service! Emily and Julie both went out of the way to make sure I could use a voucher that wasn't presenting correctly on my mobile device. It was for only a measly $10, but they graciously took the time til Julie figured out a solution, and were absolutely delightful. I will come into this store rather than ordering online from now. read more

I love the Crystal Court location!! I find some of the associates here, preferably Valerie and Irene to be very helpful and knowledgable. Irene applied blush and bronzer and helped me a lot with how to apply it! Valerie was the cashier and still went out of her way to get me a sample! Will continue shopping at this location because of great associates like this! read more

Love this sephora! The staff are so friendly and helpful. Thank you to Gina for spending 20 plus minutes with me picking out perfume and giving me samples to take home and try. Thank you to the other blond girl - sorry I forgot your name - who helped me find all the stuff I needed right away. Great customer service. Seems to be really well stocked. Neat and clean. I love this place! read more

Great customer service, neat store and talented makeup artists! And I love their Beauty classes!! Definitely my go to store for makeup!

I confess. I like sephora. And I like the lovely people there who teach me to put on my makeup.

One of the best Sephoras I have ever been to. My other favorite location is the Downtown Disney one. Service is excellent every single time I come while the South Coast location is a hit or miss. It is quieter and less crowded which I like. However if I just want to browse and be left alone I'd rather go to the South Coast one. The service here is a little too good sometimes. Whenever I need help selecting products or recommendations they are always attentive and friendly. Cashiers are super friendly too. I was shocked to find out that they don't work on commission here. Instead they take their customer service surveys very seriously which also explains it. If you are in need of help with anything this is the location to go to but if you just want to browse without being bothered you should go to the South Coast one. Also this place has a bigger selection of perfumes than South Coast. read more

There fuck en rude they follow you like if your gonna steal something.wtf seriously I have money walked in with mk purse earnings shoes ect and you still treat your clients like thief so wrong read more

Everytime I visit (monthly) everyone is so welcoming and helpful and always happy to provide samples per my request. Please visit them and know you will be in great hands! read more

I've been coming to this location for the past 3 years. I keep coming back because of one of there make up artists. She's not always in when I go bit the few times she's helped me I've found more then I'm looking for and I feel like I learn something new. DRE always makes my experience worth while! She's the best! If you are looking to get your make up done or find some new looks see her and we will be pleasantly surprised! Overall store is clean and customer service is pretty good. One bad experience, but the manager made me feel like that was not the norm. read more

I'm so glad the South Coast Plaza opened a second Sephora. The first one has a great staff and a bit more products, but it's always PACKED. Sometimes I just don't feel like elbowing my way through the store. I started coming to this location to avoid the hassle. The staff are friendly, and the samples haven't been smushed to a pulp. I can browse at my leisure. read more

I been here for a couple of makeup classes the staff is great they make you feel welcome and they are always happy to help you..i really recommend their classes you get a lot out of it. read more

Love Sephora! I came in not too long ago and I got a lot of help from Vanessa and the Make up artist who was also great (dam I wish I didn't forget her name! :/ ) she was awesome! everyone is amazing! Thanks Girls!! read more

I'm what an I say, there's love & then there's Sephora. This is the first time I've been at this location. This is also the first time I've gotten a makeover here as well. I became a VIB member and there was a free makeover so, BAM, I'm using it! Everyone's really nice. read more

I love love love this Sephora! It is my go to, not only from the the one across the way at South Coast Plaza but any of them really. Being that it is a smaller location and less busy it has never been a problem receiving help with them providing excellent customer service as well. I always fail to write my reviews after I have left the store and have names fresh in my mind but I have yet to have a poor experience so my 5 stars goes to this store and team as a whole!! read more

I've never been to this sephora because i always go to the one across the bridge. I was hesitant because the customer service over there is not so great but i came in yesterday around 6:00pm because i wanted to stock up on dip eyebrow products. I asked for help thinking they would mess up matching my eyebrows but let me tell you the lady who attended me was super sweet! She taught me how to be careful with the product and how to fill in my eyebrows properly! Im sad i didn't catch her name but ill definitely be back to this sephora instead of the one across the bridge! read more

Everyone is extremely nice and very helpful. They never act judgemental which is a problem I've encountered in other beauty stores. They always pay attention to what I want and don't just try to push me into the most expensive product. I buy all of my beauty products here because they help me test out what will work best for me. I once wanted a certain eyeliner because I had heard good things about it, but the girl showed me a different one that worked much better for me because I have a twitch that causes me to make mistakes often. It was a better product for my needs and I really appreciate her taking the time to find the best fit for my needs. read more

I loooove this Sephora. I went in looking for something specific and kind of just wondered around. Then Monica assisted me... She was so helpful. I explained what I was looking for, especially since my skin is very very light. She found everything I wanted and even contacted the back of the store to see if a product was still in stock. THANK YOU MONICA!!!!! read more

I really enjoy going to this location because staff are very friendly and really attentive to the customers. Every time I go, I'm always asked if I need any assistance or samples. Only wished this location carried more brands and items. read more

Great service, great selection, and I so enjoyed my free mini makeover with Lindsey. She helped me choose the right color shadow to compliment my dress for a fancy night out and suggested a great lip color for me to purchase. read more

The staff here were incredibly helpful! I came to return something I'd purchased online; return was hassle free. Love their perfume selection! I'd been looking for a new brow product and having terrible trouble finding something as a redhead, (is it just me or are all the "auburn" products still just brown?!). After mentioning it to one of the associates, Laura, she remembered an old Make Up For Ever eye shadow that was discontinued that she thought would be perfect; she went in the back and found the last one they had and demoed it on me. Sold! Her service was absolutely great! read more

the help or associates there are super snobby. Funny because they only make $11.00 an hour...

I literally love going to this Sephora. Ramsey was an AMAZING make up artist. He should honestly get a raise. He did my winter formal make up and prom and my face was beat af!!! I literally was living. He's so funny and nice and his work is flawless and fierce and fast!!! Make sure you request him because the under recognition he gets is outrageous!! He's so sweet and you can see the care and love for his clients. He's extremely friendly and it literally felt like I was getting my make up done by my best friend! Make sure you request him at this Sephora because he knows what looks best on you! read more

This is by far my favorite Sephora store ever!!! You can always find what you are looking for at this location!! They will have it in stock. I had placed an order on line during the vib sale and the dropped the ball big time and didn't send me one of the items I ordered they sent me something totally wrong. This item was sold out online and they told me to call around to different stores to see if they had it in stock. So I did I called the big stores first and they were out and when I called they person who picked up the phone was lovey and so helpful, then I spoke to the acting store manager Roxanne and she was so understanding to the problem I had and they held it aside so me to pick up. Once I got there Holly the cashier was so sweet and nice!! Every time I go in I have a great experience at that location, plus find what I need!! They give amazing customer service and make you feel soo welcome!! Go to this location in crystal court it's a gem read more

I have to say, this past weekend experience was the best I've had at this Sephora. I'm an Esthetician who focused more on waxing and facials during school time. I love and hate make up. Hate it because I rather not wear it or rather not wear too much of it. Love it because it can cover things you want hidden. My experience with this sephora is that you get judged by these ladies who wear flawless make up and they end up avoiding you and not helping you because you don't have dramatic makeup like them. I came in, it was super busy but some associates were free to help. After searching around for a bit, grabbing some product, I finally decided to approach an associate. This associate, looked like perhaps she oversaw most other associates, found another associate to assist me [Francine]. Unsure why she didn't help me but needless to say, I'm so happy she did. Francine was great and asked what it was I wanted out of the selected product I chose. She showed me the same brand, Clinique CC/BB cream but specifically for problem skin, exactly what I was concerned of. She's also a licensed Esthetician and I was happy she helped. I just applied the make up and it looks flawless under my Jane Iredale Matte Finish powder. Thank You Francine for helping me find the right fit. read more

I love Sephora, I'm like a kid walking in a candy store every time I go to one! I spend my time and I always walk away with more than I expected. I am an OC resident and was disappointed when I came here, because the staff aren't very friendly and accommodating with me. I couldn't find a specific blush I wanted so I asked an employee if they still had it in stock. She was pretty rude and didn't even know when they will have it again. She didn't even check the back or asked when their next shipment is going to come in for that specific item. I didn't get a clear answer. The cashier wasn't friendly & helpful either. I prefer going to the other Sephora, on the other side of SouthCoast right across Bloomingdales. I had a way better experience over there, even during a hectic Holiday Season! When I came in, they weren't even busy and not one person in here was helpful! Two stars because I love this store, but the staff are pretty rude! read more

I came here because I needed to get my Color IQ number. I was a little nervous going in because of other Sephora reviews i've read where the staff is reluctant to help, etc. We walk in and are greeted (good sign #1). I went straight for the Kat Von D display and started looking for the products I wanted to buy, a minute later the greeter asks if we need any help and a basket (good sign #2), I said yes and i'd like to figure out what my Color IQ is. she asked my name, then asked someone if they could help, she said it would be about 15 minutes and that i could browse the store and they would find me when they're ready. less than 15 minutes later a very chipper girl named Dani arrives and asks me a few questions like what kind of foundation do i use, powder or liquid? I said powder and that I really wanted to try Kat von D but was worried because some people with pale skin said it was orangey and I went from having sickly pale skin and now since i've been in the sun a little more i'm back to looking healthier, but have no clue which shade i am. she was very glad to help and took me over to the station and went through the whole process. After that was done, went over to the Kat Von D display again. After cleaning up the powder she tried it on my face and it was a perfect match ( she also asked me how I got my skin to look so pretty and if I exfoliate. she was so sweet!)! she also stayed long enough for me to ask her about which shade of blush would work on me and she put the one on she thought would look best and it did! Then, my mom asked about the Beauty Blender Bundle online and she said that yes it was only online and that I should apply my foundation with a brush first and then blend it out with the Beauty Blender so that it will last a lot longer. I definitely recommend you ask for Dani! She is so sweet and really listens to what you're saying! I'm so happy that I didn't chicken out! read more

Out of all the locations in OC, this is my favorite. I will go out of my way to go to this Sephora because of the customer service. Friendly, super helpful, and always happy to make samples (which if I ordered online, I would get automatically, so I don't understand why other Sephoras can be stingy when it comes to them, especially since if I end up liking the sample, I'll come back and send even more money). This location is usually pretty light on crowds which makes shopping so much easier. read more

Came to get my make up done last week and I absolutely loved it! The workers there were so sweet and helpful. Coming to this Sephora from now on instead of the one across the street read more

I had my makeup done for a rehearsal dinner for my son. Jennifer did a great job on my makeup and educating me in the process. If you have an occasion to attend, I highly recommend this place. Everyone is friendly. It was free with a $50 purchase! read more

Made an appointment for prom June 10th , at first I was skeptical since I didn't know any makeup artist personally . So I went in they helped me out right away and I was assigned with Cassandra . She was very nice and her makeup was really beautiful . The finish look was not what I wanted , it was better ! Overall great customer service and great job ! read more

I love the huge selection of products at this location but I felt like it was lacking in customer service. I was asking about a what bronzer I could use because I mainly use BB cream now and she recommended one ... I asked for a sample because my skin is SUPER sensitive and she asked like I asked for her first born! BTW I hated the sample...thank goodness I didn't buy it! read more

Absolutely not impressed with this locations customer service. I walked in today looking for the new Anastasia Nicole Glow kit. I missed the opportunity to get it online so when I looked to see what stores carried it, it showed that both Sephora's at South Coast had them in stock. I usually go to the one next to Bloomingdales but I went to the one next to crate and barrel instead. I walked in and approached one of the associates asking her to help me locate the glow. She said she needed to look into it. When she came back, she said that they didn't have it, and at the same time another associate approached and said that they would not be released until tomorrow. I told them that I had a friend that purchased it at a store recently and one of them responded that they shouldn't have and that there would be ramifications for those stores that have sold it. I guess my point is that they both had really bad attitude and as I thanked them and walked away they began to gossip. It really made me uncomfortable to be there and I've never experience anything but kindness when I shop at other locations. The cashier was super friendly but those two girls absolutely do not know how to provide customer service. Very disappointed in this location!!! read more

I went to Sephora today and it felt like someone was following me and my 4 year old daughter. I was looking for a YsL product and asked one of the workers. As I was asking her a question she spoke into her walkie-talkie..."yes, I have her here at YsL."...as if there were a group of them keeping an eye on us. I've shopped here multiple times. This was the second time I've been "followed". I thought the first time was a fluke and I was over reacting but today when I heard her, it solidified what I was feeling. Really Sephora?...stalking a Mom and her 4 year old daughter? Not shopping at this location again. read more

Somebody give that manager, Vanessa (shout out vdente ) an award bc tbh I've never been more satisfied with anything ever in my life! I came in knowing what I wanted and left more beautiful than I ever imagined. Not only was she extremely talented but she also made me feel super comfortable. I feel like within the hour she knew my whole life story. Sephora @ crystal court is definitely better than the sephora on the other side customer service wise. Seriously some of the nicest, most helpful girls I met. Thanks for being the highlight of my valentine's day! Seriously though HIGHLY recommend making an appointment for a makeover. 100% worth. I'll be back... a lot. read more

Great customer service at this location ! Not as crowded as the one at south coast

Customer service does NOT exist in this store. I needed help and was dismissed so the associates could continue talking about personal issues. I've spent a ridiculous amount of money on their website but wanted to check out the store. Huge mistake will never go in the store again and will take my online buying elsewhere. Special side note: I am a professional MUA and am always buying and trying new products, huge mistake for them. read more