Placed an order online for curbside pickup, I received an email from Sephora that my order was ready for pickup at 6:18pm. I drove to Cerritos mall with my two babies... and for the safety of my children I always do curbside for all my shopping needs. I arrived at 7:59pm and was placed on hold for approximately 5 minutes. When I told them I was here for my curbside pickup order they told me that they were no longer doing curbside pickup ( I asked why and they couldn't answer my question) I told them I drove 20 minutes to their location and I had my 2 small babies with me. Keep in mind that the store hours were from 10am-9pm. If they don't offer curbside pickup after 7:59pm they should specify that in the email! It was a huge waste of time and very disappointing considering I had to drive with two babies for them to tell me this. Do not order from Cerritos Sephora for curbside pickup!! read more

My review probably won't matter but when I go to Sephora I expect great customer service and I didn't receive that at this location. While I know the Sephora sale is in full swing it doesn't excuse poor customer service. I went in there to switch my Haus of labs foundation since it was too dark I called ahead to check since I was driving from orange county if they had almost all the shades I was told yes over the phone so I went. I get there no one greeted me at the door. I asked an associate to point me in the direction of Haus labs she did and I said thank you. I'm browsing through the shades which were unorganized and dirty. There was no tester for the shade I was looking at and I saw an associate I wanted to ask if she had the tester for it. I ask excuse me to do guys have the tester for this? Holds out her hand and with a nasty tone and attitude I'm helping someone right now! I was shocked stayed cool and walked out. The conversation could have been handled way differently and clearly she was annoyed by my question. Again my experience and expectations for this Sephora were not met and will never shop at this location will stick to OC locations. read more

Omg this is the worst Sephora I have ever been to!!!! Why are the workers always so mean & rude???? I wish I saw all these bad reviews before even stepping foot into here, btw this was my second time in this one, also the last! Today I went to return 2 items I placed for online order, I also notice the online order from the website is a hassle as well, the horrible rude cashier girl was accusing me of using the products, they were brand new & literally just got mailed a couple days ago, she kept saying "no I can tell u used them" I told her they mailed it to me that way, makes me think now r they mailing me used products or was she just being a bitch ? Probably both to be honest, I asked for the manager to help me & she was so sweet, super helpful, did the return & got my money back, but while she is doing that the cashier girl is saying but she used them, like wtf, if I used them I'm not scared to mention that lmao, & keep in mind I'm not being rude or throwing attitude or making faces or nothing, even after accusing me of that, it's just crazy to me & also my birthday month was last month I kept trying to redeem the dior perfume & my bf overheard the worker mention how they take them, so makes sense it's always out of stock, anyways I def don't recommend stepping foot into there! Take ur business elsewhere!! Super judgmental rude workers just judging us girls that walk in with no make up & just think we r trying to steal or lying about returning an item, like I know 100percent if I walked in with my makeup I would've got treated differently, it's my damn day off & after the gym Lmao, I'm the type to always be positive & not let things get to me but that was really sad & embarrassing to accuse me for something that wasn't true, get some girls that actually like their job & want to help others instead of judge & be a bitch read more

My teenage daughter and I walked into this store today to purchase a specific item. After walking around for several minutes we tried to flag down a sales associate but they just kept whizzing past us. Not one person stopped to ask us if we needed help in finding a particular item. It was a weekend so I can understand why the store was crowded but we were willing to spend $$$ We left empty handed. As we walked out of the front door a friendly door greeter told us "Thank you for shopping" ...... Really?! I guess I'll just have to go online to buy what I was looking for in the store. Too bad.... So here is my latest review... I am a Rouge level insider which means you have to spend $1,000 per year to qualify. With that level comes many perks, one of the perks is being able to avoid the long lines with express checkout by an associate employee that carries a mobile register. As I walked into the store today the line literally wrapped around the entire store. So before I started picking out my products I asked one of the sales associate if I could bypass the long line since I am a Rouge level insider. She told me that they didn't have anyone available to provide this special service which I'm entitled too. So now I ask myself is it worth becoming a read more

Picked up some concealer by Pat McGrath today and the Staff were super nice & helpful again! Really loving the customer service at this Sephora! Also got a bag full of free hair are stuff because of the amount of my purchase. Thank you! read more

They actually deserve zero stars. Bunch of unknowledgeable, untrained floor workers. I have two teenage daughters to come here and ask for advice on certain kinds of make up, but they just point and say over there unwilling to take you and show you where the items are very unknowledgeable about their products. Horrible customer service. Every time you ask somebody something they seem to work in a different department and point you in another direction again. The manager acts like it is such a bother for you to ask a question. read more

Came here for a pick up the manager (Africa) short blonde hair is very unprofessional, lacks of customer service skills. She is rude & doesn't seem to enjoy her work place. Maybe if her staff had a happy, joyful and professional manager they will be more happy and reflect it at work. read more

Very friendly staff! Sal is heaven sent! Super friendly and helpful and very informative. :) Clean and stocked and most importantly organized. If you need help with anything there is always someone there willing to help and get you what you need. Don't be shy to ask for there advise on anything because they are more then happy to help, with anything. Something I also noticed is that there is always more then 1 girl working the cash register. Which makes the line go a lot quicker then most places. I have been to ALOT of Sephoras but I must say this is hands down the best Sephora I been too. Not only do they have a super wide selection and variety of makeup, perfumes, hair products etc. But the girls/guys working there... make you feel welcomed! And that is very important! Positive attitudes and happy faces all around! This is now my go to Sephora! Keep up the good work ! You made my day Sal. read more

SEPHORA - Bought some makeup today! And planning to buy some more!!! :) - Cosmetics & Beauty Supply Near Me - Cerritos, California

I went to get my make up done for my birthday on Feb.26th by Danielle. She was amazing and did a great job on my make up. I don't wear make up but wanted to look nice for my special day so I asked for something natural and she executed it well. I was really happy with the service she provided me with and for that I would definitely be back. Thank you Danielle. read more

Is not Fair for people born in December n the birthday gift ran out and won't do a substitute.

Even on the days when all the chick flicks and bottles of Beringer in the world won't cut it, a little Sephora therapy does just the trick. Sure, I appreciate great, attentive customer service, but when I'm in need of intensive Sephora therapy I just want everyone to leave me the hell alone. I don't need you asking if I've seen Kat Von D's new line or asking me every 5 minutes if I need help. That's why the Cerritos location is my therapy office. At South Coast...well, one look at my Target dress and I'm the leper of the store. Downtown Disney? Geez. How many damn times do you need to ask me if I need help. I'm just browsing. Sheesh. Cerritos, though? Ah...peace, quiet, and makeup. Happiness. Sure, they'll offer help in the beginning, but if I want to wander around the store for 40 minutes after that, picking things up and putting them back down after checking my bank account, and then checking the credit card account and picking them up again...well, it's perfect for that, and they couldn't care less. read more

SEPHORA - Cosmetics & Beauty Supply Near Me - Cerritos, California

Sephora originates from "sephos", which is Greek for "beauty" and the name Zipporah, the exceptionally beautiful wife of Moses in the Book of Exodus (thanks Wikipedia) This Sephora is located inside the Los Cerritos Shopping center a few door down from Forever 21. I heard from one of my favorite Youtube beauty gurus that Too Faced was going to release their Chocolate Bar Eyeshadow Palette 12/19 at Sephora. So I made a mad dash for my local-ish Sephora to get the palette. The store was very very busy. Lot's of guys doing Christmas shopping, it was absolutely hilarious seeing the confused and overwhelmed looks on their faces. They walked around with the deer in the headlights look. I on the other hand knew exactly where to go and what I wanted. I made my way over to the Too Faced display where the Chocolate Palette was nowhere to be found. Standing by was Deborah (I hope I spelled it right) who quickly approached me and asked if I needed assistance. She was very nice and helpful. But much to my dismay I learned that the palette was not available in store but only through the web-site (bah humbug!) Sad as I was, I was able to brighten my spirits when I spotted the Laura Mercier Artist's palette. Oh my sad little soul quickly began to smile at the beautiful plum colors contained within the palette. I then saw that there was only one palette left. Luckily I reached and grabbed it before anyone could steal it from me. Anywhoo, after I was done with my shopping I was about to leave when I was pulled back in by some invisible force that refused to release it's death grip of me. I allowed the force to guide me and boy am I glad I let it take hold of me. This invisible beauty magnet brought me to the Urban Decay display where low and behold I laid eyes on *gasp* the NAKED 3 palette (yes Ladies the Naked 3!!!). Where have I been living all this time. Not until this trip had I heard about Naked 3! Again the angels of make-up were with me. I grabbed my palette before this guy nearly knocked me over reaching for the remaining palettes. I know he wanted mine but I was not about to go down without a fight and he quickly realized he would be in for the fight of his life. Wisely, he walked away instead as I stood there triumphant with my Naked 3 palette in hand! I love this store! And Deborah super nice and helpful, thank you! read more

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Sephora is one of my favorite places to shop! They carry many brands from Dior perfume, all the way down to Clinique mascara. Lancôme, Makeup Forever, Anastacia, NARS, Smash box, just to name a few. If you shop Sephora regularly, make sure to sign up to become a beauty insider. Once you shop, you'll eventually rack up those points, which potentially lead to VIB status, Very Important Beauty! Who doesn't want to become a VIB shopper. They give you free shipping on occasion, first dibs to products coming out to sample, also makeup-makeovers. Just make sure you book in advance and tell them your very important haha. Lilian, is my favorite makeup artist working at this location. Am I bias, perhaps? In all fairness, I'm sure they're all fabulous. However, Lilian was the first makeup artist I encountered. Ever since, she's been my go to and I recommend her to everyone in need. I would consider myself a regular. Lilian, is truly exceptional in the master pieces she's creating. She truly prides herself in her work and gets so excited doing so, she gets me excited. Lilian's personality is contagious, she's always in a good mood, smiling, laughing and has fabulous synergy with her peers. I'd like to say try someone else please! Haha... but how unfair would that be?! Selfish right, so I'll share my favorite makeup artist with you ALL! TIP: Be mindful of everyone's time, as you would your own. When booking appointments, make sure to cancel, or reschedule if needed. Just follow up with a simple phone call. read more

I've come here for two classes (brow shaping and skin care). All of the girls who gave the class were very charismatic and knowledgeable. I learned a lot of things that I didn't know existed. They offer several other classes, there's a free club you can join for freebies, events, and beauty advice. This is your one stop beauty shop. They have everything from hair to skin care and make up and gifts. They even offer a surprise monthly box for $10. They do mini make overs or you can bring in a picture of a look you're going for and they'll perfect it. If you're new to make up or a beauty expert, this place is for you. read more

Located in the Cerritos mall this place is pretty nice store. Really organized but if you want any questions answered they really aren't any help. I see workers pacing back and fourth while not really asking if anyone needs help. It is a pet peeve of mine since many other Sephora's really do take some time and ask if you need help. At that moment I did need help in trying to find some new products. But I felt like no one really wanted to assist me...so I left and went to another Sephora store which was in Brea and got what I needed. Just like any big company, the best customer service isn't always at every Sephora store and you might not get help until you move on and go to another city. read more

I booked a 45 minute custom makeover at this Sephora location for my New Year's Eve party look. I was the first appointment of the day at 10 am and I was placed in the skillful hands of Sheree. Sheree took me in right away, asked me what kind of look I'm going for, I explained my idea and she worked on me instantly. She pretty much nailed my vision and was able to transform me from dull to fabulous within 45 minutes. Throughout the entire consultation she explained every step of the way and at no point did I feel pressure to buy anything unnecessary. I ended up purchasing three of the items she tried on me- I was in need of them anyway. Thank you once again for demonstrating your creative artistry on me. I'll make sure to come again for future events! read more

BEST. EMPLOYEES. EVER. This is my go-to Sephora store because of the awesome employees here. They're very knowledge and will help you find products specially for your skin / color / preferences / etc! One of the employees took me around and tested foundations with me, talked me through eyeshadows, palette kits, eye liners, primers, the whole works! What got me to write this review was the service today. I came in today with 4 separate return receipts from a long time ago - lost these babies two moves ago and re-found them in the most recent move! However, since the moves, I found better stuff that I'm using now instead of what I purchased, so I came in to see if they'd take my stuff back. I felt sooo bad that I warned the cashier when I came up that I had a lot to return. Both the cashier and the manager were so patient and kind and didn't make me feel bad at all for the very very very late returns! The cashier even apologized for the long time and thanked me for my patience! read more

I wish I had gotten the names of all the women who came to compliment my daughter on her makeup. She is three and was having so much fun and these ladies were all so wonderful with her. We were there just last night. I can not thank these employees enough for making it feel so special for her. I got one picture, of one of the girls encouraging her. It truly made my momma heart melt. Great job ladies! read more

SEPHORA - If you can identify who this is, she needs a raise! - Cosmetics & Beauty Supply Near Me - Cerritos, California

I have no idea why this Sephora has such a bad rep (I know I should read some of the reviews blah blah blah, but I'm hungry and cold which makes me lazy :P) this Sephora is like any other Sephora I've been to lol. Same lay out, same nice service, same long ass line, same 100 point/500 point gifts, and same prices. I always get my make up needs at Sephora because I love the point system...basically every dollar you spend you get a point and you accumulate points and get free items. Plus when you shop a lot you can become a VIB member and get cool coupons via email and mail. Also, the return policy is amazing! I've had incidents where I've bought an item and it broke, didn't react well w/ my skin, or whatever else and they will replace it or return it w/out hesitation! This location is at the Los Cerritos Mall near the food court area and if you don't like packed stores...do not go now (holiday season shopping blows) go online...and if you do go through ebates because you can also get cash back! read more

SEPHORA - VIB event - Cosmetics & Beauty Supply Near Me - Cerritos, California

I've been waiting for my Sephora pick up order for two days and they are just now fulfilling the order. When I finally parked where the directions explained for curbside pick up no on answered the phone for an hour. Finally someone picked up and told me I had to come in. What is the point of curbside at the store. Then I had to wait in a lime with regular shoppers. My child was not feeling well and I had to drag her through the mall just to get my order. Management didn't try to resolve the issue. read more

I'm sitting here on hold for 9 min thinking to myself besides the fact that the girl who answered the phone first had a major attitude & forsure didn't feel like walking across the store to check an an item availability and how many there were .... the second girl who finally answered me didn't want to go check either!!! She said "there's a few" ....... ok but how many!!!! Jesus, such a simple task yet can't execute it. Smh read more

SEPHORA - Cosmetics & Beauty Supply Near Me - Cerritos, California

Super disappointed. Do not chose curbside pick up. They won't answer their phone once your in the designated curbside pickup area.

This worker with short, blond hair and bright, big, lipstick, old lady accused me of stealing while I was adjusting my pants. I showed her the inside of my tote bag and inside of my jacket, and she accused me of "hiding them in my panties". She also yelled at other costumes for asking about a deal that the store supposedly had. She thought I had way more products in the sephora bag they give you. She made a scene. She could also check cameras if she wanted to, I was guilty of nothing but fixing my pants. Super unprofessional!!!!!! read more

Every time I've gone here it's been a positive experience. They do get busy so it does take a minute to find help, but once you get a hold of someone, their staff is super knowledgable and take their time to really help you out! read more

Went in to buy perfume and make up. Finding the right perfume took awhile due to covid we are not allowed to touch the scents and spray on ourselves. But finding the right contouring colors, foundation powder, primer and setting spray was great. Friendly and knowledgeable staff Darielle was great!! Definitely very helpful and didn't act like it was a bother to help both me and my sister look for the right makeup for our skin tones. With that I didn't regret purchasing any of the cosmetics I got. I've come across impatient and unwelcoming staff in other stores before. Because of Darielle's kindness, great attitude, knowledge with color and skintones and willingness to help is why I gave 5 stars. read more

My review is for Ashley. I walked into the store feeling a little intimidated because I'm by no means a makeup guru. I asked the nice girl in glasses who was standing at the entrance giving customers baskets for help and she immediately asked someone to come help me. Ashley came over and helped me pick out 2 foundations, a bronzer, an eyeliner, a concealer, an eyeshadow pallet, and a beauty blender. I was so grateful for my wonderful experience with her I felt compelled to leave a review about my pleasant experience. Thank you so much for helping me and being so patient with me through out the entire process, Ashley! 5 stars for Ashley! read more

I went in to get matched for foundation and a worker named Ryan helped me, she was so nice and patient, I'm clueless when it comes to makeup so she answered all my questions and helped me get matched perfectly, she was super helpful and nice read more

Not sure if the store managers read this but today Daisy and Jackie helped me with color matching a foundation for me and they were both super helpful and knowledgeable about what type of foundation I needed for filming and photography! I got exactly what I needed! read more

4 stars only, because I cant give it 5 stars cause this store is the reason why I get so broke at times. Walkin into Sephora tryna buy only things that I need but end up walking out with more things :[[ MALES beware, do not walk in here with your girlfriend or else you'll be stuck following her around the store for hours. lol read more

SEPHORA - Cosmetics & Beauty Supply Near Me - Cerritos, California

The staff was amazing! I had to make a small line to enter store and while I waited, one of their reps made sure I would have a fun and pleasant shopping experience. She checked my VIB and inventory of items I planned to shop for read more

I honestly love this Sephora , I always come here but I did wanted to say I was helped by a lady today named jasmine , and I wanted to write here that she was amazing she was so nice and sweet like I truly felt like she really cared, I just wanted you guys to know that if u see jasmine ask her for help she will truly help read more

Came here this past weekend and was immediately welcomed by the manager Jessica, she was absolutely amazing in every way!!!! I only came here for one thing but left with so many other recommendations! She was helpful, patient, and very informative!!! I usually go to the Sephora at downtown Disney but I enjoyed this one so much that I'll definitely be coming back!! Thank you so much again Jessica! :') read more

I gave to my wife a Sephora gift card for our anniversary, she is a makeup artist , we went to our nearest Sephora in Cerritos mall , when we got there everything was ok until we started to look the palettes which some of the samples were closed, my wife tried to open one palette to see the eyeshadows colors when suddenly the manager approached my wife and told her in a bad manner that everything was for display only, she walked away without offered to help , we decided to leave because after that we felt like she was chasing us .We are not coming back and we're going to tell to everyone we know to go somewhere else. read more

This review is for my complimentary makeover session, which I had 2 days ago with Vivi. We started off with skincare, a scrub, toner, brightening serum then moisturizer. The serum burned a little because I have sensitive skin which subsided shortly after after the moisturizer was applied. Swatches of color were then tested on my skin - hands and neck - prior to application. Vivi told me to trust her and then we proceeded. She was very accommodating and informative as I'm not very big on using make-up. Despite it being my first time wearing purple lipstick, I was very satisfied with both my experience and the result. If you'd like to schedule a makeover, you can go online and do so. Many times customers get disappointed that no one is available to help them when they walk-in, so do make an appointment first. Hopefully I can duplicate that Vivi taught me. Thank you, Vivi. read more

SEPHORA - Me and Vivi during our makeover session. My first time wearing purple lipstick! - Cosmetics & Beauty Supply Near Me - Cerritos, California

I just love going into a store and just watching employees hide from customers yes it's the holidays and it's to be expected But it wasn't even crowded at all and there where plenty of employees in floor just chatting thru the headsets manager was no help either I just stood their looking at them and still nothing same thing happen at the Downey location. We need another high end cosmetic company to compete with them maybe they will start to appreciate their customers! read more

Definitely not the best Sephora I've been too, I prefer the one at South Coast or Brea. I came to the mall for another store and decided to see if this Sephora had what I wanted. I ended up later going to the one in Brea. The employees here are not very helpful or welcoming. I've only been to this Sephora a few times but I've never been asked if I needed help or any friendly greeting. I mostly found the staff talking amongst themselves rather than trying to help others. Keep in mind that the checkout was full and there were only two cashiers. I also requested a sample from an employee who just told me to wait while she disappeared for a couple minutes and then gave me my sample without saying anything else. I found it strange, usually when I request samples they are made at one of the stations. I also found that the Sephora was not as organized or clean. The samples/ try me items didn't look very appealing. I like Sephora but will probably skip on purchasing anything at this location. read more

If I could give this store no stars I would. After my experience at this store I came to Yelp and I wasn't surprised they have 3 stars which is very generous actually. I came in to smell perfumes as I'm looking to start Christmas shopping soon. The very rude young man about 6 feet, blond hair was overseeing the perfume section. My friend kindly asked him if they had sample sheets to spray the perfume on. His response was, " we don't do that; there is tissues there, and when you're done the trash is over there." As he pointed towards the trash can a couple feet away. My friend explained that the tissues have a scent to them that don't allow the perfume to smell as authentic as it should. His response was, " oh. . . Ok. " He then proceeded to whisper about us into his head set. To that employee, sir you chose to work in retail that is not the attitude to have towards a customer who spends $1,000 of dollars per year. As I see in other reviews about this store the employees here need a refresher course on customer service ASAP. I will not be coming to this location anymore. #trash read more

Im a beauty insider its my first time to avail the costume make over . It was a great experience and will definitely do it again in a heart beat my make up was awesome my photos looks great!.the associate who helped me listened to me i ask for nose line contouring coz im swelling due to my pregnancy !.she listened and glammed me up with some nice highlights i will attach photos read more

SEPHORA - Cosmetics & Beauty Supply Near Me - Cerritos, California

I could see why this place received a 3.5, but I think that this Sephora is more of solid 4. The product that this Sephora has is pretty extensive. Whenever I walk in, I want to buy at least 3-5 different products. The store is kept clean and organized. The make up cleaning products are readily available throughout the store. For the most part, workers are friendly, helpful and available to assist you. I have had instances where I had to ask for assistance about two or three times before I received any. Majority of the time, the workers are available to help you. I've had a few curt employees, but I honestly think that they were like this because they were overwhelmed. I went this past Saturday and I had such a nice encounter with the store manager Sal. I was looking for cruelty-free perfume and he took the time to look up such perfumes. Not only that but he offered me a sample of the perfume that I liked! Honestly, he is the reason why I have this place more stares. P.S. I wouldn't recommend coming to Sephora on a Saturday or Sunday. That's when it is absolute chaos. I went on a Sunday around 1 p.m. and I waited around 20 minutes in line. What was even crazier is that all cash registers were full. This Sephora was fully employed and there was STILL a long line. Anyways, I still think that is a great place to shop. My favorite cruelty-free brands are here like SmashBox, Tarte, bareMinerals, Anastasia Beverly Hills, Clean perfume etc. read more

The young Lad (Marcos) who is stationed at the perfume section was very helpful. I love him and every time I walk in the store he is always ready to help. read more