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SEPHORA

4.1 (41 reviews)
Closed 10:00 am - 9:00 pm
Updated a few days ago

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Reviews With Photos

Ginger S.

It was super busy on December 30, 2024. I went in to get a perfume, Good Girl. It was not in the store, but the sales clerk assisted me and ordered it online to be delivered to my house. I really appreciated all of her help. It was the best customer experience ever.

Store display
Rachel S.

I dropped by Sephora on my birthday to look around and collect my Beauty Insider birthday gift. The store was well lit, clean, well stocked and organized. I was greeted and offered assistance by three consultants. Everyone was very nice and helpful. I love the tester stations scattered throughout the store that provide applicators, tissues, makeup remover, a mirror, and trash can. It makes a quick and hygienic way to try the various items before you buy. I found a gorgeous Sephora brand berry colored plumping lip gloss that I highly recommend.. Sephora carries a wide variety of makeup, lash, skin, fragrance, and hair brands. Their staff are knowledgeable about the products they sell. This store offers lash applications, wax, brow, skin, and makeup services. They also have beauty lessons. You can reserve these services online. Sephora offers curbside delivery, in-store pick up, same day delivery, and free shipping via their app. Don't forget to sign up for Beauty Insider for the latest sales, samples, birthday gifts, and gathering points from your purchases that can be cashed in on items from their Beauty Bazaar.

Meena C.

I love me some Sephora, but my wallet prefers I keep visits to a minimum. I feel customer service is hit or miss..., sometimes I come here and am bombarded with several associates asking if I need help. On this latest visits, not a single person spoke to me until I got to the register to pay. Thankfully I knew exactly what I wanted and knew where to find it, so it wasn't a huge issue, but something to keep in mind. I do like their larger location on this side of the Summitt.

Outside
Colin T.

This Sephora location is HUGE! They have pretty much everything you're looking for! All the employees were very friendly. They accept contactless payments like ApplePay. Definitely recommend!

Sadie W.

The sales associates were so nice, they even made my daughter a bag of goodie. Love this location. Will be back to do more shopping!

400 trio
Shaquita Y.

LOVE THIS PLACE. for some reason i thought it would be a good idea to visit on a saturday afternoon a week after the FENTY collection dropped... WRONG. This place was packed with people from every spectrum of the rainbow. It was such a sight to see everyone coming for the same product. Unfortunately my shade was sold out and won't be restocked until next week but i was able to get matched for my shade and also purchased the match stix trio in deep 400 which comes with a contouring stick, a shimmer stick and a concealer stick for $54 plus tax or each can be purchased for $25

I went in today for a few specific products I had seen online. A staff member greeted me and offered to help if I needed it. Initially I chose to just look around on my own, but then asked for an opinion on a couple products. Lauren was so nice and patiently helped me make selections. One item I thought I wanted really didn't end up being what I needed once I saw it in person and she made the perfect substitution recommendation and I love it! It's nice they have the "clean" skin care and make-up items clearly marked in the store. Everything is organized by brand which is helpful as well. They had a lot in stock too which was great as I was able to have a lot of choices (even some items they had in store that online said were not in stock at this location). Definitely will stop in again when I'm needing to view products prior to purchase!

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8 months ago

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4 years ago

Great visit yet again! Mary Beth helped us and was great picking exactly what we needed! Ask for her when shopping, won't be disappointed!

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9 years ago

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6 years ago

Love the new summit location!! Much bigger than the old spot. Lots of variety and the employees are always so helpful!

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7 years ago

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Ask the Community - SEPHORA

Review Highlights - SEPHORA

While visiting Birmingham, I came into the store needing "everything, now", since I'd left my makeup at home, a brand sold only online.

Mentioned in 4 reviews

Read more highlights

LaserAway

LaserAway

(7 reviews)

Extremely aggressive with trying to sell packages. I was only calling to get a quote. They have…read morecalled and texted me several times from different numbers after I've asked them to stop. The representative kept trying to give discounts and package deals when i said i was no longer interested. The "deals" weren't even worth the headache i knew id get from them.

Within the context of the multiple packages I've purchased and the money I've spent over the years…read moreat laser away, it's egregious that some numbing cream could not be included in the cost of a notoriously painful treatment: laser tattoo removal. Regarding of the size of the tattoo, It's greedy, inhumane, and just bad customer service. The primary consumer base for Laser Away is female, and I'm disgusted that a company that caters to women is unashamedly nickel-and-diming us for numbing cream. I wasn't even offered an ice pack. The staff was professional but this situation was trash. When I've had tattoo removal treatments at other places, pain relief was simply a common sense part of the process. Customer satisfaction is definitely Not a priority as ample time was given to make it right before I just got up and left without completing the session. The customer service person who responds to these can also save the "we're always looking for ways to improve" as y'all can just start with the problem listed and can feel free to contact me to make it right. Additionally on the website it list application of numbers cream as a step in the laser tattoo removal process. Says nothing about additional cost or it being considered optional or an add-on: https://www.laseraway.com/services/laser-tattoo-removal/ I

SEPHORA - cosmetics - Updated May 2026

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