Are you wondering why I gave one star? Honestly, Wheelhouse Salon deserves none, but that wasn't an…read moreoption. My experience here was extremely disappointing, aside from my initial consultation with Angelika on Oct. 20th. During the consult, I explained that my main goal was to blend my 3-month gray grow-out into something easier to maintain. I showed her photos of the soft gray-blended look I wanted, and she never once said it couldn't be achieved in one session. She filled out a laminated service card with the exact services and prices required, and I booked based on that information.
On Oct. 28th, I arrived for the first color appointment. After reviewing the same photos again, Angelika brought over another stylist, and they decided to add a shadow root. When she finished, my hair looked nothing like what I asked for--I left with blue roots and barely any blonde. She apologized and said she'd fix it at my next scheduled appointment on Nov. 12, which included both the correction and a keratin treatment. Since she promised it would all be handled then, I trusted her.
When checking out that day, I was charged $393.32--lower than the quote--but still tipped 20% because she said she planned to fix everything. My total came to $471.98.
On Nov. 12th, I showed up expecting the correction and the keratin, as previously discussed. Instead, I was told I had to choose one service because she hadn't booked enough time. I chose the keratin since that's what she had scheduled. Afterward, while checking out, the front desk tried charging me $476 instead of the quoted $315, saying I "hadn't paid enough" at the first visit and they needed to collect an additional $40. This was never communicated. They removed one $40 error, but I still ended up paying $456.54.
After realizing that I had now spent over $900 and still didn't have anything close to the color I asked for, I messaged Angelika directly through the contact card she provided. She read the message but never replied. When I called the salon to review the charges, another error was found and I was refunded $48.29--even though their written policies state they "don't offer refunds." It was clear I had been overcharged multiple times.
I reached out again to clarify my Dec. 1 correction appointment. The salon later texted me saying Angelika felt she only owed me a base color and blow-dry, and that I would have to pay for the foil and toner--another $274. This would have pushed the total cost of this disaster to well over $1,200. They also claimed that my desired gray-blended look takes multiple sessions, something never mentioned in the consult or at any point before taking my money. Angelika had expressed total confidence that she could achieve the look.
At this point, nothing made sense. How can stylists turn dark brown hair into pink, purple, or blue in a single appointment, yet somehow blending soft gray tones supposedly requires multiple expensive sessions? Either they lack the skill or they are price-gouging.
I'm sharing this to save others from the time, money, and frustration I experienced. Always take a photo of the laminated service card--they rely on it, and you should too. My before photo, the inspiration photos I provided, and the results I left with were not remotely aligned. My 3-month gray grow-out is gone, and I paid nearly a thousand dollars for a result I never asked for.
