I would recommend this Sephora in Hoover , The one inside Khols to anyone. The last time I was in…read morethere the manager was working that day. And boy was she helpful. The rike before that the girl wasnt helpful. But Its a great place.

I enjoy doing returns here because they make it as easy and seamless as possible…read more But everything is always out of stock. They do have lots of employees but it's always very crowded and getting to test products and find what you need turns into a really uncomfortable waiting game. Shopping online and returning things here that didn't work has become better for me than having to compete with teeny boppers to smell a fragrance first before buying it. Blind buying isn't great for me because reviews seem to be constructed by people getting free products who use chat gpt prompts to write a review. Fragrances used to smell amazing now everything has a mess load of vanilla in it. Not every girl wants to smell like a cupcake. Some of us want to smell grown.

Last week, I purchased a head wrap from Beauty & Beyond. When I got home, I discovered it did not…read morefit my head. I assumed it was a defect, so I purchased another one today. This time, I opened it in the store, and it still did not fit. I immediately showed it to the employees at the register, and they could clearly see that the item did not fit as intended. Despite witnessing the issue, they refused to offer an exchange, refund, or any solution. The employee told me that I should have asked them to open it before purchasing, even though I had no reason to believe there was a problem with the product. I am very disappointed with the lack of customer service and unwillingness to stand behind the products they sell. Because of this experience, I will not be shopping here again and cannot recommend this store to others.

I need hair last minute and they had exactly what I needed. Quality hair of all price ranges. I…read moreloved the large variety of hair and beauty products. Beautiful selection and good customer service.

Tonya Jones Salon Spa in Mountain Brook is hands-down the best salon experience in Birmingham. From…read morethe moment you walk in, the service is exceptional and every single person on the team is welcoming, professional, and incredibly talented. This is truly a luxury salon and spa that delivers at every level. Everyone on the team is stunning, talented and amazing. I treasure every time because of people like Tonya, Kacie, Heidi, Yenni, McKynlee, Malyse, V, Annsley, Carrie, Rin, D and everyone else The owner, Tonya Jones, has created a stunning, beautifully designed salon with the most stylish and skilled staff in the area. She goes above and beyond for her clients--constantly offering special events, new promotions, and even bringing in a chef to prepare food, which makes every visit feel like an experience, instead of just an appointment. Tonya Jones Salon Spa offers one of a kind facials from the wonderful Carrie that can make you look like a million bucks. Everyone at this salon is a standout! From check-in to checkout, you feel cared for and valued. I always see Kacie, one of Tonya's top stylists, and she is absolutely phenomenal. She works side by side with Annsley who radiates love and kindness! Like all of Tonya's team, Kacie is incredibly talented, kind, and engaging. Kacie consistently does an amazing job on my hair and somehow always makes my day better with her smile. Recently had the pleasure of meeting Yanni the only team member who is able doubles as a stylist and an Anna nail tech. If you're looking for the top-tier salon spa in Mountain Brook or Birmingham, Tonya Jones Salon Spa is unmatched. I wouldn't go anywhere else. It is truly remarkable what Tonya and her team have created! You can go on their website or download the Tonya Jones App to make your appointment.This is the only salon that allows you to choose your own stylist and choose from a huge variety of services, including haircuts, styling, and facials. I highly recommend!!

I had a very unpleasant experience this week at this salon. I scheduled for an appt with a JR…read moreStylist because I did not want to pay $80 for a Master stylist. The Jr was $60. I had to make a payment of 1/2 the fee for my haircut which I did that day. I came in and told the young woman who I was and that I was to see (don't want to name her because it is not her fault). In a few minutes a stylist stylist came out and called my name. I had never been here before, so didn't know anyone. I followed her back and got a trim, which was fine. I paid with my CC and also had a coupon for new customers. The total was $38 and I put the charge through. I did not do the math right then, but it seemed reasonable. When I came home, I remembered I had already paid $30, so looked at the tkt. They had charged me $80. I called immediately and explained I had just been in and had requested a Jr stylist for $60. The woman said, yes, we got you mixed up with another customer who was also new and had the same name as you. I guess they didn't check our last names. I said I thought I should get a refund for the difference of $20 since it was not fault for the mix-up. She told me she could Not give me a refund, but she could make sure I got the correct stylist next time! I just kept trying to reason with her and she said she'd have someone call me about it. They never did. I thought it was very unprofessional and they obviously don't put a priority on serving customers and ensuring they are happy with the service. there was no effort to reconcile this with me.

I loved my haircut and root touchup experience! I needed to get a haircut and as I've had cuts…read morehere before, I decided to give Regis in the Hoover Galleria Mall a call. I was able to get an appointment for the same day. Shaundrica was my hairstylist and we had good conversation while she dyed my gray roots back to black. Then, the shampoo was a wonderful experience because she massaged my scalp and neck too! Ahhhh, it was so nice. I told Shaundrica that I wanted a shorter cut but not too short, and she suggested a slightly below-the-chin length. Whatever she did, I LOVED the result! Seriously, it sounds so simple, but some cuts just don't look exactly right. What's even better is that I can style my hair and it will look *almost* as good as how it looked when I left the salon. That's the real test of a great haircut. Shaundrica has been at this salon for a year and I sure hope she will stay around, else I'll follow her to wherever she ends up. As far as the salon, it was clean, bright, organized, and had lots of products on promotional sale for the holidays. Easy to find in the mall, near Forever 21, and prices are reasonable.

It's 12:12pm and this business states hours on Sunday of 12:00pm to 6:00pm. No one is here, the…read moregate is down, and it doesn't look like they'll be opening anytime soon. Guess I won't be coming back here for salon services...

Went to them for a third try because hey everyone has an off day and you can't count people out so…read morequick. But the third time was excellent. My stylist was on time, very nice, and attentive to telling me what my hair needed.

This business is absolutely the best, when I say professionalism at its best, omg from the booking…read moreexperience to the exit just amazing. The consultation with Courtney and the care she exudes for the client is stellar. Thank you Kasondra for the recommendation this place is a gem and I will definitely continue to patronize.

Upon entry I was immediately greeted and offered assistance. I came for the massage bar, the scent…read moreI wanted was out of stock. The employee offered other suggestions. I purchased the coconut drench massage bar and a tin. I noticed after purchasing I had a sample for cuticle butter. Love this location.

The staff at lush is always incredible! They are so friendly and welcoming. If you are unsure on a…read morescent or what you may need they are happy to help and will steer you to what you need.

The nail spa that I've frequented for years recently changed ownership. Unfortunately, service is…read morenot the same so I decided to change spas. Infinity is near where I stay so I decided to stop here for a pedicure. Sarah was my esthetician on this day and she did a wonderful job. She was very effective without being too rough and gave a soothing leg message. I was asked to pick my own scent for the lotions and creams used, which was a pleasant surprise. I also enjoyed the laid back vibe of the spa as when I went it was only two other patrons besides myself. Prices were competitive with surrounding spas. Overall, I believe I've found my new nail spa and can't wait to return in a few weeks!

Liz lies as if they can't accept anyone else and tells them to come back later or that they're full…read morefor the day just because she personally doesn't want to serve you which is terrible. She also will not service you and stop mid-service if you don't like the way she does your nails that YOU are paying THEM for. I will never go back.

Incredibly nice staff. No the most luxurious atmosphere, but they get the job done with fair…read moreprices. The offer all the normal things: pedicures, manicures (polish, gel, SNS), waxing, etc.. They had all of the fun chrome options for your nails, I'll be back to try out one of those. Just a great location if you live out here! Easy parking.

Very friendly but I paid $100+ just for manicure french tip.... Way too expensive for meread more