Exceptional customer service keeping my car going until they realized it was the battery that I had…read morebought before..thx guys

I purchased top-of-the-line windshield wipers but they were not working properly and driving the…read morecar was problematic and dangerous since we were having lots of rain. The next morning I returned and manager Ray was absolutely wonderful! He found a different pair of wipers, installed them for me, and they worked perfectly on our older vehicle. He also refunded the money for the original wipers I purchased. Such kindness and outstanding customer service!

My timing chain went out on my car, so my mechanics said it was beyond repair. I got $101 for my…read morecar that had all windows intact, clean body, no accidents and fully functionally other than that. Felt I got ripped off as one window is worth $100 l. It's a last case place to look. Also the staff was rude and kinda nasty. If you sell your car their expect to basically get raped on it. It's the last place you should look. But if it's the last place you can look, they are honest. Just expect the price of one tire for your whole car

This tweaker chick Starts yelling at me. After i told her what part i needed. I had to walk away…read more I don't deal well with things like that. Finally walked back she made me pay $3.00. She checked my purse . She took my bear Mase . I walked around yard for an hour. Found nothing. I bought Used tire . This guy was Odd dealing with i know what size tire i needed. He kept marking it with weird color pin Looked like it puncture hole in my tire. Also got a fraudulent couple hundred $charge .day later.Don't waste your time here. Go to chico ca pick pull or sac bay area .

Every time I go to Napa on Churn Creek the service is the best and everyone is so helpful. Since…read moreI've lived here it's my husband and my go-to place. My husband has always found the parts we needed quickly and if they have to order anything it comes fast. I cannot count the times we have been in a jam with our cars and we run in frantically and they have the parts and service to get us running. I had my battery tested on Friday at another auto shop and they told me it tested as Good. It still wouldn't start so I thought it was the alternator. Napa tested my alternator on a Saturday morning and it tested good. Then they tested the battery and it tested a bad cell. They had the battery for my Ford and helped me put it in and I was on the road in minutes! So thankful for them and I recommend them to everyone.

Awful experience. Stopped in to grab a few things before we head up to the snow. Parked the car…read moreand went to grad a coffee Nextdoor before getting the car supplies. One of the female employees came out yelling at us to move our car and not park here and to move our car to the lot next door. If you're going to yell at customers before they even get in the store I'll take my money elsewhere.

We needed windshield wipers. One of ours broke. The kind customer service representatives at this…read morelocation found the product for our vehicle. Better yet, they determined that the clip was in fact not broken. It had come undone and flipped over and that is why the wiper would not attach. The gentleman reattached the clip correctly and we were on our way. Thank you!

To be fair they did let me and my son use the bathroom but goddam this lady who works there was in…read morethe bathroom for at least 30min. We went in after and I kid you not it was like my aunt Linda x10. I'm talking hellfire stink from the depths of satins butthole. One less star for stink. Nice people though

Stopped by on my way to Oregon and witnessed some of the best customer service I've ever…read moreexperienced! Highly recommend this location. Good people!

My husband and I were traveling 12 hours with 4 kids when our check engine light came on. We…read morestopped here to check the code, and were informed of which parts we may need for our particular issue. Brent went above and beyond to make sure all of our questions were answered. His customer service means more than he'll ever know! My family is so thankful for his patience with us. Could've been the worst day for us, but it wasn't so bad, thanks to Brent.

We were traveling from Orange County heading to Weed to spend a few days when the engine light of…read moremy suburban went on. The car was also making some clicking noises. We had the car towed on Sunday night and brought it to Perry's after my nephew researched their website. On Monday we were there at 8am and to our surprise there was a line of people already in the office. We figured we had no chance but the fact that they were super busy was a good sign. Amy took care of us and said they were super busy but would get someone to do a quick diagnosis. Jeremy, the Manager, stopped everything he was doing and provided us with a quick diagnosis and our options. The car had not been serviced in a while And it needed a new transmission. Expensive but the fact that Jeremy took immediate care of our needs and provided options plus we felt so comfortable with the way he handled it. The rest of the staff were very friendly and super helpful. It's a bummer that our car broke down but I am thankful for repair shops like Perry's who are honest and handle their business with integrity and care for the people that get stranded in the middle of no where while traveling on vacation. Keep up the good work! Yazmin Ranger

Who charges a diagnostic fee for every single issue? I did not authorize this ahead of time and I…read moreended up paying over $300. Other customer reviews showed comprehensive courtesy inspections were included as well as an extensive courtesy brake and Tire inspections. I was charged to diagnose a rattle in my brakes. Not only did they diagnose the rattle wrong but when I asked to correct it..It is now still not fixed.. instead, they bent the clips out to build more tension and put spray glue on the calipers to hold them down. I live an hour from town so I got to take 3.5 hours out of my life to have it still not fixed or even diagnosed properly. Wish I could charge them back at an hourly rate. The receptionist tells me they charge multiple diagnostic fees because She can't be having Her guys do work for free. But She apparently doesn't mind having Her customers drive back-and-forth on their own dimes. Awesome. I would pay overly inflated prices if I felt like things were getting done properly. Issac was my mechanic and he did what he could. Very nice guy who I really appreciate. Thank you Issac. But this shops got some issues. Not the mechanics fault. The original estimate link said that the brake stuff would be included in the courtesy brake and tire inspection.. zero dollars. (Take screen shots. I forgot) They found that the rattle clip was bent outward instead of tucked in like they should be on both front tires. So basically they had to bend the clip back in and that cost me 130. They're still rattling. Much better but still it's a band-aide not a fix. Supposedly they checked the back brakes, but one of them is squealing pretty severely and has a stuck Caliper.. completely missed that. When I asked if they looked at them they said, I'm sure I did.. no memory of it and no record of it. The comprehensive inspection also said zero dollars in the original link. 180+ to diagnose the clutch issues. Clutch replacement price was 1400 to 2200. I thought 'that's realistic I can cover that no problem.' Even if the insurance won't cover it. That's a standard price and why the system auto populated as such. After Statefarm got involved I reopened that quote link, completely different price. $3500 plus..more than the Subaru dealership. When I hit them up about it they acted like they didn't know I was was talking about. But I would not have pulled a price 1400 to 2200, out of my ass. I know I saw that. They know that their software auto populates before they change it. I figured that, so I looked it up and that is definitely the case. They went ahead and blatantly admitted to marking up their parts over 68% and mentioned that they added another hour plus to the estimate for labor. If you buy parts online from the dealership that's 105% mark up. Seriously what?? $765 vs over $1600+. I get marks ups, but this over the top. Naturally, the labor rate is not listed on their itemized bill and estimate or website. I will include for you the difference between the actual oem prices versus what they were going to charge. And evidence of free diagnostic and brake inspections done for other customers. Also what ai said about the collision I don't know why, but they insisted that this had nothing to do with the accident. I hit a huge bear, it crumpled the entire right side of my car. It does seem like it's related. The clutch wasn't slipping or going out prior, it's a very young clutch for a Subaru Impreza, and it started directly after the accident. It's a short rubber squeal upon take off. The clutch is still actually working fine. I asked them if they could rewrite the quote saying that this is consistent w an impact only because I have researched it quite a bit and that does seem to be the case. And possibly add that mechanically, the clutch is still sound and operational. They literally told me there is no way that it is related and that I am trying to commit insurance fraud. Are u kidding me?? Guess I shouldn't have bitched that my tires were over inflated. Save yourself the time and hassle.

No complaints regarding our service today :)…read more Called and got an appointment ASAP, the staff was friendly and knowledgeable, and my service was complete in about 20mins. Picked up groceries while we waited and felt the prices were fair and competitive. Thank you!

Needed tires for Scion XB-online says buy and have set to my home…read more Got tires and went into Redding Walmart to make an appointment for a Sunday-only day off. Mike service Manger set appointment and said he was working on that Sunday and word have me out in less than an hour- I was. Redding Walmart and Mike did what they said they would do! Who else is open Sundays?

they are very unprofessional both phone numbers. The mailbox is full. How do you contact them to…read morefind out about a part? You can't because their mailbox is full. I've tried 10 times now every time their mailbox is full.

Viking has always been professional and honest. I run the counter at an auto repair facility and I…read moredeal with Viking on occasion. I have always had bad experiences and in this business that can't be said for very many recyclers. The bone head who is complaining about the tire above sounds like he was part of the problem not any solution. They even gave his money back.... Would recommend them to anyone.

Would highly recommend! Excellent work and friendly customer service on our 55 Chevy. We had an…read moreuncommon issue and not only did they take care of it but did a couple small adjustments they found. Special kudos to Chris and Aaron!

I had a check engine light come on my Nissan Xterra. I had the code checked P0430. This is a common…read morecode for catalytic converts. I called around and J & K Muffler had the best price, could get me in fast, and the customer service was amazing. They went above and beyond. I drove down for my appointment and the check engine light had gone off. I told the owner. He check the codes and nothing showed. He recommended that I keep driving. If I have any exhaust needs in the future I know where I am going for honest feedback and work!