Mike was incredibly helpful and knowledgeable. I really appreciated all of the suggestions and tips…read morehe offered. Excellent customer service experience and I will certainly be a repeat customer in the future as this specific need arises.

I and businesses I have worked for have been using them since the late 90s. They have experience…read morefrom the oldest Pentiums to the latest computers. Old Home PCs still running XP to Office PCs running Windows 10 or Gaming PCs running Windows11. They can help you fix it or build it.

This is from January 2024:…read more On their website tailoreddata.com, they mention free quotes, while recognizing their 30+ years in business and positive reviews. I took in my hard drive and explained my issue to David and how disappointed that the place I took it to originally, weren't able to recover my data. He said it would take 3-5 business days. Feeling that there was a chance in fixing my computer, I asked if I could pay now (which was $150) and left. David calls shortly after to ask questions regarding the hard drive. I'm put on hold so he could talk to the tech guy (whom I never saw, but assumed he was in back). David then told me it couldn't be fixed based on their diagnosis. I come back thinking I'd be refunded, since I paid to what I thought was towards the repair. When confronted, David apologized and shrugged it off, admitting he forgot to mention it. I would've asked to speak to someone else, but a customer was there and I don't like causing scenes. Not only did I pay $150 for a quote advertised as free, they took all of 20 minutes to diagnose something I already knew that it wasn't likely to be fixed. I decided to send an e-mail questioning this.. The following are selected parts of the replies by Kevin the owner: Our website: www.tailoreddata.com does not say anything about free quotes. Even on computer repair jobs, we don't do free quotes. We haven't done them in over 20 years. We should have given you a reference to a couple of companies that can recover your data as you are correct, all data can be recovered unless it has been physically modified. Escalating the complaint is your choice. Nothing to do with being mad or angry. People can have disagreements without anger. I feel that you are nitpicking on this "quote" thing. We quote the obvious fix. If you brought in a phone with a broken screen, we quote you the cost of replacing the screen. If you bring in a laptop with a virus, we quote the cost of removing the virus. We don't do the job and then issue a quote. If you were told the amount for the job, that is a quote. _____________________________________ I've never had any major computer issues that I couldn't fix until now. I didn't know how serious data recovery could be at times. I came in for a second opinion, because of your years in business and positive reviews. All I asked was if my hard drive could be recovered. Instead, I feel taken advantage of paying $150 for what I thought would be toward the repair. I never asked them to fix it. My point is the website says free quotes. If they no longer do them, why is it still on the website? It bothers me that a 30 year old business that admitted their mistake, would risk a negative review, instead of attempting to resolve the issue.

Been a while since I had brought a computer into Tailored Data Solutions. Couldn't even open the…read morelaptop anymore because the hinges were all busted up. Excellent service. They said that the studs that the hinges screw into were broken. It was fixed for $185. Awesome job.

my laptop broke and i went in to get it repaired but was thinking of getting a new one since the…read moredamage was pretty bad. i got valuable, unbiased advice and ended up getting a new laptop. the owner is very kind and honest, and the price was unbeatable! i very highly recommend this place!

Highly recommend to anyone needing service done to your iPad. Great service and my iPad came back…read morefixed in a reasonable timeframe.

I had an "emergency" the other day with my computer. I went to the computer cave and I was…read moreincredibly impressed. It's a professional shop who bend over backwards to help. My problem was an emergency for me only. Dave was the person who helped me and he fixed my problem quickly, professionally and with good humor. Like I told him...all of my computer issues go to Computer Cave from now on. jay

Have an older laptop. Hard drive died. Thought I lost everything. They replaced the hard drive and…read morerestored EVERYTHING! Works perfectly! Fair, honest, fast and top-quality work. Life savers. Only problem I have - they deserve more than 5 stars!

On April 7, 2026, I went to Experimax to get a new computer. Landon welcomed me, and I explained I…read moreneeded an updated device for my tax return. Though my old computer worked, it was too outdated for the software. Landon had someone assist me in selecting a perfect match and arranged to transfer my data. I also mentioned I'd return for another computer for remote work. When I came back on April 9, Landon helped me pick a second computer that met all my needs. On top of that, he also assisted me with setting up my profile, making sure everything was personalized and ready to go. In the past, they even resolved a phone issue I had, showing consistent excellence. Overall, I've had fantastic experiences. The staff is knowledgeable, friendly, and makes everything seamless. I highly recommend Experimax! Thanks again, Landon

Staff is friendly and has always been focused on solving my computer issues as inexpensively as…read morepossible. I trust their recommendations! Joel

The owner/manager was super pleasant and helpful. When she realized my headphones could possibly be…read morerepaired locally at another shop she didn't hesitate...

Apple quoted me ridiculously high price just to "fix" my computer that was never broken. Apple also…read morenever mentioned the dormancy issue that can happen when their devices sit unused (which is exactly what happened to mine). Thankfully, Computerology in Richmond diagnosed and fixed it without the Apple price tag. They're Apple-certified, honest, and way more transparent.

This is a small business with very limited staff. They apparently prefer to manage contracted…read moreenterprise business customers. In my experience as a single user they are very poor about returning phone calls, and are very susceptible to getting overwhelmed and backlogged with work when one of the staff is absent. This led to mistakes and delays in service. If you are an individual user you can get better service elsewhere.

PCRx came into our business with a detailed plan to secure and upgrade our network. We selected…read morethem as our vendor of choice, and on install night we were here less than 3 hours. I was prepared to be here all night! Also pleased that our Comm cabinet which was a total eyesore is now tight and tidy. We have gotten a heck of an education from them too. Highly recommend.

I was given an xbox xmas 2024. X series 1 TB as a gift. I never opened it because i work a lot. So…read morelast month when i finally unboxed it, it wouldn't boot up. I contacted Xbox Support and they did what they could across the phone and then told me to go to the Midlothian location to get it flashed. When arriving there they took my unit in back for 3min then came back out and said it needs a SSD card. I then took it somewhere else and they flashed it and had it ready in 1hr. This place is "Hot Garbage". Stay away. Appointment ID: 22161354

Came here to get my MacBook screen fixed. Devon the tech working that day was able to find the part…read morefor my repair the same day and get it ordered. Two days later and they called to say it was ready to go! There was a large scratch across the top of my computer as well and when I picked it up it was magically gone! Devon let me know that the parts they use include the screen with a new top part as well, so bonus! Looks good as new!