Gave me a reasonable quote for a new fan and memory upgrade. Tony was very flexible and got my…read morelaptop back to me in short. Works great and QUIETLY!!

Marie and Tony were awesome to work with. They took care of the problem in less than an hour and…read morecharged a reasonable rate. Will call again.

This has become our go-to computer repair shop for years now, repairing my work computer and our…read morefamily gaming computers. Mike is great, and always willing to go into detail so we better understand our devices. He is also very transparent with the pricing and has on occasion thrown in a cheap part like a connector replacement or wire ties without cost.

Mike was incredibly helpful and knowledgeable. I really appreciated all of the suggestions and tips…read morehe offered. Excellent customer service experience and I will certainly be a repeat customer in the future as this specific need arises.

Pro Mac service experience has been consistently outstanding! To had two recent services. I was…read morecompletely impressed! Their process is excellent. The servicemen are exceptionally knowledgeable and passionate. I referred several customers. thank you!

Had to threaten them with a small claims court case because it took them 5 months to get me my…read morelaptop back. Not to mention they had to BUY me a brand new laptop because they not only failed to fix my original laptop they BROKE my original laptop even more then what it was. I originally went in for a broken USB drive. Recived my original laptop in 2 peices and was informed that it no longer turns on. Also when I went to sue the company I also did some research and found out the company (From when I looked in may 2026) did not renew there business license.

Have an older laptop. Hard drive died. Thought I lost everything. They replaced the hard drive and…read morerestored EVERYTHING! Works perfectly! Fair, honest, fast and top-quality work. Life savers. Only problem I have - they deserve more than 5 stars!

I had an "emergency" the other day with my computer. I went to the computer cave and I was…read moreincredibly impressed. It's a professional shop who bend over backwards to help. My problem was an emergency for me only. Dave was the person who helped me and he fixed my problem quickly, professionally and with good humor. Like I told him...all of my computer issues go to Computer Cave from now on. jay

Great experience with this game repair shop! The customer service was excellent, the staff was…read moreprofessional, and they did a great job getting my game system back up and running. They were helpful, knowledgeable, and made the whole process smooth and stress-free. It's hard to find places that take pride in their work and treat customers right. I definitely recommend them to anyone needing game repairs. I'll absolutely be coming back if I ever need anything else fixed!

I sent my computer here almost 3 months ago came to the place to see if my computer fixed and give…read morethem my money just to come home and my computer still was acting the same then took it bck just for them to tell me they can't fix it ‍

I recently relocated from Atlanta, which had plenty of great PC retail resources. I wanted to give…read morea local mom-and-pop shop a shot down here in Richmond, so I went to John's. Massive mistake. What was going to be my 4th PC build (all on my own mind you) has turned into a complete disaster. Save yourself the headache and just make the drive north to Micro Center or go south to 2000 Net Computers. They both have 15 and 10 day return windows respectively except for physical damage. John has all these annual awards plastered proudly above his workstation. After my experience, it is blindingly obvious he only gets those awards because he is practically the only shop within a 20-mile radius selling PC parts--not because of his customer service. The backstory: I accidentally spilled coffee on my old PC. Assuming my old components were dead, I went to John to buy a brand new Intel i5-14400F, an ASUS motherboard, along with all of the other parts you need except a GPU to build a PC. While the system posted the first night, it suffered a complete hardware failure the very next morning when trying to boot it back up after not even going through the BIOS setup the previous night...Couldn't get it to post. When I brought the parts back, John confirmed that BOTH the brand new CPU and motherboard he sold me were completely dead. I initially appreciated that he didn't charge me a fee to look at the PC, but I quickly realized his "free diagnosis" was just a lazy fishing expedition to find a way to blame me. To make matters worse, he didn't even bother to test my GPU to confirm if it was working, despite me explicitly telling him on four separate occasions that the graphics card was my absolute biggest concern! Instead of doing the right thing and exchanging the factory-defective parts that failed within 24 hours, he basically pointed at his "All Sales Final" sign and told me I was on my own to deal with the manufacturer warranties. This was after he verbally agreed just two days prior to swap the board out if it was dead....He completely backed out of his word when it came time to actually do it. To cover himself from taking a hit on his broken inventory, John doubled down and started making up wild, technically impossible excuses, trying to gaslight me into thinking I fried the components: He claimed I was missing a bracket which was for AMD compatibility on an Intel LGA 1700 socket (which is physically impossible to mount). Showed him the instructions stating otherwise... Moving on. He then claimed I plugged in a 3-pin ARGB lighting header incorrectly, which somehow magically bypassed the motherboard's isolated power delivery and instantly executed both the board and the CPU. Anyone who has ever built a PC knows this is complete nonsense. The last response I got from him while rounding up my parts was a "Well I don't know, but you can just exchange them, ASUS and INTEL are great about that". Well, hey John... take a look at the attached photo. My old "coffee-ruined" motherboard, CPU, and RTX GPU? Turns out they are fully functional. I hooked them up inside the new case, plugged in those exact same 3-pin headers you said I had wrong, and the system booted flawlessly. Thanks for the new case, water cooler, and power supply, John, but selling a customer $400+ in defective silicon, pretending to do a "free diagnosis" where you don't even check the GPU I asked about four times, and making up bogus hardware claims to protect your own wallet is terrible business. I brought the rig back to you only to expect you to do the right thing, I have plenty of resources that could have told me otherwise... You gave me nothing. I will gladly take the extra hour drive up 95 from now on. If you want him to assemble a PC for you... I guess go for it... But if you're into building..proceed at your own risk

If you are having computer issues and are in or near Mechanicsville then pay John at Hanover…read moreComputers a visit. Had a SSD hard drive failure and he had me back up and running with new drive and new windows 11 in two days. And as for pricing I couldn't have done it myself any cheaper.

I will never go anywhere else! Fast service on target "reasonable price!…read more I highly recommend this business if you need assistance with your phone or your computer. He fixed my work computer. I thought it was a lost cause he was very knowledgeable and got it back working immediately within a couple days Thank you so much!

Don't expect to get the item back in a timely manner. Dropped off on Monday and he said it would be…read moreready in an hour. I left and came back on Wednesday. Store was supposed to open at 10am and was not open. I called and he said he would be there at 10:30. Waited until 10:30 a still not there. I came back at 12:30 and the phone wasn't ready and I still had to wait. Now after I sit and wait for another 20 minutes, he came out and said he couldn't replace the battery because all of his batteries were bad. He also quoted me a price of $50 when I called him to begin with and when I got there on Monday, he said it would be $79. Looks like the business is under new management. Very bad customer service.

I have now been to Computer World twice to have my laptop repaired and both visits were great. The…read morestaff is friendly, courteous, and the repairs are done quickly, efficiently, and at a reasonable price. If you need computer or laptop repairs Computer World is the place to go.

Computer World proved themselves again last week. I did not introduce myself as one of their…read moreregular customers, but, no mind, the person at the front heard my tale of woe. He offered to check my laptop in case it was something he could quickly pinpoint. And he did. It was a dumb problem caused by me (unnoticed loose charger cord) and he graciously mentioned that it is a common oversight, nothing to be embarrassed about. Always competent professionals. Forget the fancy office; these guys know their stuff.