I recently relocated from Atlanta, which had plenty of great PC retail resources. I wanted to give a local mom-and-pop shop a shot down here in Richmond, so I went to John's. Massive mistake. What was going to be my 4th PC build (all on my own mind you) has turned into a complete disaster. Save yourself the headache and just make the drive north to Micro Center or go south to 2000 Net Computers. They both have 15 and 10 day return windows respectively except for physical damage. John has all these annual awards plastered proudly above his workstation. After my experience, it is blindingly obvious he only gets those awards because he is practically the only shop within a 20-mile radius selling PC parts--not because of his customer service. The backstory: I accidentally spilled coffee on my old PC. Assuming my old components were dead, I went to John to buy a brand new Intel i5-14400F, an ASUS motherboard, along with all of the other parts you need except a GPU to build a PC. While the system posted the first night, it suffered a complete hardware failure the very next morning when trying to boot it back up after not even going through the BIOS setup the previous night...Couldn't get it to post. When I brought the parts back, John confirmed that BOTH the brand new CPU and motherboard he sold me were completely dead. I initially appreciated that he didn't charge me a fee to look at the PC, but I quickly realized his "free diagnosis" was just a lazy fishing expedition to find a way to blame me. To make matters worse, he didn't even bother to test my GPU to confirm if it was working, despite me explicitly telling him on four separate occasions that the graphics card was my absolute biggest concern! Instead of doing the right thing and exchanging the factory-defective parts that failed within 24 hours, he basically pointed at his "All Sales Final" sign and told me I was on my own to deal with the manufacturer warranties. This was after he verbally agreed just two days prior to swap the board out if it was dead....He completely backed out of his word when it came time to actually do it. To cover himself from taking a hit on his broken inventory, John doubled down and started making up wild, technically impossible excuses, trying to gaslight me into thinking I fried the components: He claimed I was missing a bracket which was for AMD compatibility on an Intel LGA 1700 socket (which is physically impossible to mount). Showed him the instructions stating otherwise... Moving on. He then claimed I plugged in a 3-pin ARGB lighting header incorrectly, which somehow magically bypassed the motherboard's isolated power delivery and instantly executed both the board and the CPU. Anyone who has ever built a PC knows this is complete nonsense. The last response I got from him while rounding up my parts was a "Well I don't know, but you can just exchange them, ASUS and INTEL are great about that". Well, hey John... take a look at the attached photo. My old "coffee-ruined" motherboard, CPU, and RTX GPU? Turns out they are fully functional. I hooked them up inside the new case, plugged in those exact same 3-pin headers you said I had wrong, and the system booted flawlessly. Thanks for the new case, water cooler, and power supply, John, but selling a customer $400+ in defective silicon, pretending to do a "free diagnosis" where you don't even check the GPU I asked about four times, and making up bogus hardware claims to protect your own wallet is terrible business. I brought the rig back to you only to expect you to do the right thing, I have plenty of resources that could have told me otherwise... You gave me nothing. I will gladly take the extra hour drive up 95 from now on. If you want him to assemble a PC for you... I guess go for it... But if you're into building..proceed at your own risk read more

Hanover Computers - Computers Near Me - Mechanicsville, Virginia

I stopped by this shop during their open house. Looks like they rebranded to Hanover Books & computers!! The shop is smaller in size with a nice cozy feel and includes brand new books as well as computer repair services! The inventory of books was limited but had a best seller books in each category. I wish they had used books I was a little bummed that all the books were full priced. The staff were super friendly and seemed to have great rapport with their return customers. read more

Hanover Computers - Kids area - Computers Near Me - Mechanicsville, Virginia

My sister-in-law's computer crashed. It was out of warranty and wanted to find an alternative to the big box repair centers. I found Hanover Computers online and liked the reviews I saw. When I walked in John greeted me immediately and asked how he could help. He gave me his upfront thoughts about what the problem might be and said he would have an estimate by the next morning. He called that same afternoon with the diagnosis and estimate for repair. I was able to pick it up the next day, just over 24hours since I dropped it off. The cost was very reasonable, and the service was excellent. I told John he was my new best friend. He will be my first stop going forward. read more

Bought a computer pre built. Had it over a year. 0 hiccups! Best most personable experience I could have asked for. Support small business over big box stores that will leave you in the dust with any questions. read more

John at Hanover Computers is simply awesome! As with most things computer, I urgently needed a memory upgrade. He fit me in and worked tirelessly to return my machine on time on on budget. PLEASE support a local business and a master at his craft. John could not be a nicer guy as well. read more

My business depends on my computer but I almost waited too long to get it fixed. John had it updated w/a new fast drive & transferred all my programs & stuff (Ghosted) & fixed problems I didn't know I had but suspected. Over night repairs & other help w/friendly service & willing to advise anytime - you just can't find this customer service anywhere else. I have depended on John for a very long time & choose to go nowhere else for service. I highly recommend John Chin of Hanover Computers plus you will be pleasantly surprised at his service & parts prices. I am a customer forever - Dianne / HOLDSTILL! Productions Website Design. read more

John does a great job, very knowledgeable and easy to get along with. He also supports what he sells. It's a great shop, and a great opportunity to support a local business. read more

This is my "Go to" guy anytime I need help & he is always so polite & knows how to fix what ever I need. Last year I had him build us a computer with a new Dell monitor & Windows 7/8. All my old programs loaded & I was delighted. Can't imagine what I would do without John Chin - he is the best! read more