We had every window replaced in our house. From quote through installation, we were very pleased…read morewith the detail, care, and ease. Initially, we weren't sure if we wanted to replace panes of glass or entire windows. During Petr's walk through, he explained which windows would work to have individual panes replaced versus which were not salvageable. He also carefully explained how installation would work given newer windows aren't as deep so spacers would be inserted to make up the difference. His quote then showed the cost of replacing individual panes where possible versus the entire window so we could run the numbers and decide. I appreciated this transparency, he could have just told me I needed to replace entire windows and made more on the job. I was also told that there would be no follow up after the quote unless I had questions or wanted to proceed. I appreciated that it wasn't going to be some sort of hard sell as so many companies tend to do. We opted to replace all our windows and made a visit to their showroom to pick styles. Installation took 4 days and the crew arrived when promised every day and worked with care and attention including being careful with and kind to our small dog running around. Given the pandemic, they always wore their masks. At the end of the project they cleaned up completely after themselves. The crew lead noticed the retractable screen on our sliding door wasn't retracting smoothly so he said Milgard would be contacted to get customer service/repair/replacement started. Milgard called within 3 days. Everyone I came in contact with at Window Fellas is clearly passionate, knowledgeable, and meticulous. As a result we're very pleased with the entire process and final product. If only other home improvement projects went this well! Some reviewers have complained about a lack of response when trying to get a quote. I actually had originally contacted Window Fellas a couple of years ago and was told to submit a request via their website. I never heard back and didn't do anything further until I contacted them this go around. While I know it's frustrating to not get a response, it's worth following up! Once the connection is made, you will have their full attention, care, and expertise. I am sure they regret any missed contacts, but I have seen first hand that they are committed to providing the best service and product. You won't regret it.

High quality service from beginning to end for a one window replacement job…read more Prompt contact after my inquiry and an easy appointment for an onsite competitive quote. The window arrived quickly and the installation (even with the discovery of some dry rot) went smoothly thanks to their skilled and professional installer. Cleanup was also excellent, leaving the place spotless. Highly recommend!

I'm pretty sure this is a scam of a company. They never texted or called from a local number. No…read morecompany name in the truck with Missouri plates. And looking at the website it's all generic picture with Illinois number. They were trying to get me to commit to $900 for a new opener on the spot. And the address is a second hand sports store.

World-Class Operation! ... Check out their NEW Showroom at 320 South Locust Street! ... If you need…read morea Garage Door installed, repaired, or completely replaced, then Call Jim & Tina at Advantage Door in Centralia, IL IMMEDIATELY! ... Great Customer Service! ... Family Owned & Operated!

Luis and Jordan did an excellent job replacing 2 windows. Quick, efficient and professionally done.read more

Very pleased with product and installation. Installers Andres and Macos we're efficient,…read moreinformative, and did quality work. Would definitely recommend the company and crew.

We went with Signature to replace to standard windows, and swap a large picture window out for a…read morenew bay window. We had issues with the bay window that started a few months after it was installed. Signature was very responsive, and replaced the window free of charge. Unfortunately, the issue ended up being with the construction of the window itself, so the 2nd window also had issue. Replacement #3 was also free of charge, but we didn't figure out the cause of the issue until after window #3 was compromised as well. Signature replaced the window again, #4, but this time with a different brand of window, upgraded from the original - again, at no cost to us. So while our journey isn't typically "great", it's refreshing to work with a company that stands behind their work and products they sell. They were responsive every step of the way. I generally judge a company by how they react to problems, not just by the fact there were problems. And Signature earned my 5 stars. I wouldn't hesitate to use them again.

We called our project "The Window From Hell." It was a HUGE trapezoid window up high in a 2-story…read moreliving room, and it needed to be replaced after its seal failed. I got bids, and was the most impressed with Danny L at Signature Windows. We had a tight deadline because the home was going on the market and access to the window, especially in the rain, was really challenging. Meeting the deadline, and the safety of the installers, were non-negotiable. Danny came out the very next day to measure the Window From Hell and, not only did he give me the best price, but his company was the only one that had all the scaffolding equipment readily available at no extra charge. The window arrived sooner than expected, and installation was quickly scheduled to meet the deadline. Then we hit a snag: some epic rain made the cedar roof too slippery for safe conditions. Brent and his crew of expert (and very brave) installers rigged up a safe way to haul this brand-new Mother of ALL Windows up to the second floor and install it using very long ladders, secure scaffolding, and harnesses. I think we had 4 or 5 installers for this job. It took all day to get the old Window From Hell out and the new Mother of All Windows installed. But what a job! Perfect caulk lines, perfect cleaning of the glass, perfect clean-up of the job site, indoors and out. Job done ON TIME, SAFELY, and at an excellent price. If Signature can handle my Window From Hell, I am very confident they can install ordinary double-hung windows that exceed your expectations for quality, price, timeliness, and workmanship. I highly recommend Signature Windows.

I had to go pick up some mill work for a project at work. My boss likes to send me to do these…read morethings without any details. I went down here to pick it up without knowing where it was etc. The guy up front took a while to figure out that I needed to go to the back will call. Not a big deal, I just wish they had a better system in place to look it up instead of going through a stack of paper work. The guy in back, wish I would have gotten his name, but he was so patient and helpful. It was a cluster and not his fault what so ever. He was kind enough to speak directly to my boss on my phone to get everything figured out. He made sure to load it up and tie it down very well as well as wrap it so that it would not get wet. All in all, it was a good experience.

Builders First Source in Issaquah has a delivery driver that is purely racist and has made racist…read morecomments against the Indian community while delivering supplies to my home today. He was impatient and rude and was insulted by my presence as an Indian and did not treat me with any humanity. His angry demeanor for having to wait less than five minutes after his arrival call (see VM snapshot and doorbell camera times) and wanting to make a forceful delivery while a car was parked in my driveway was unacceptable . For absolutely no reason, while i was trying to communicate that i was going to take the car out and that i had just a minute back seen his message and stepped out, he got super angry and cursed me for being late to respond and called out that he has to deal with all Indians this way and that he would not deliver. He was insulted by my presence and even wanted to call the cops on me because I came closer to him. A very insecure and ignorant person who has no right to be representing BFS should be let go of his job duties with no remorse. Truly unprofessional driver and beware if you do business with them.

Update: Since…read moreposting this review the company has continued to threaten me by emailing me directly. I understand the company disagrees with my review, but I was disappointed by the tone of their response and the implied pressure to remove it. Being told they would publicly respond and report the review to Yelp and Google if I didn't remove it felt unnecessarily aggressive and intimidating. Also in response to their comments below Thank you for confirming the exact root of the problem: you looked at a three-pane window, saw that only the middle section was currently foggy, and assumed I only wanted that single section replaced. As a professional window company, it was your responsibility to clearly state: "We see only the middle pane is failing, so this quote is strictly for one pane of glass, not the entire window unit you asked for." You didn't do that. You just wrote "1 glass replacement" on a quote for a "window replacement" request and expected a regular homeowner to know the technical difference. The fact remains: I asked for a window replacement. I provided a photo of the entire window. Other companies looked at the exact same information and managed to quote the entire three-pane unit for a price comparable to what you charged me for just the middle section. You can keep calling a customer's genuine financial frustration "deceptive" to protect your online rating, but your own responses show a complete lack of accountability. You made an assumption, failed to communicate it clearly upfront, and I had to pay the premium for it. Prospective clients can read this back-and-forth and decide for themselves if they want to risk dealing with a company that hides behind ambiguous quote terminology instead of practicing transparent communication. I am done repeating myself. ----------------------------------------------------------------------------------------------------- I recently had a foggy/failing window repaired that consisted of 3 separate sections. Unfortunately, due to some miscommunication during the quoting process, only the middle section was replaced. That was really frustrating because it made the overall cost much higher compared to other companies I had received quotes from. To their credit, they did offer to replace the remaining sections at a discount after I brought up the issue. However, even with the discount, the final price still ends up being significantly more expensive than competitors. Had everything been communicated more clearly upfront, I likely would have chosen a different company. The biggest issue for me was the lack of clarity during the quoting process. It felt misleading to realize afterward that the quote only covered one section instead of the full window I thought we had discussed. That said, I do want to give credit to the installation crew because they were excellent. They were respectful, worked quickly, kept everything clean, and did quality work. My frustration is mainly with the communication and quoting side of the experience, not the installers themselves.

Looking for a Christmas miracle? Well, FDC Glass just became my holiday hero! Picture this:…read moreshattered glass panes on my front door, a dozen contractors telling me "just replace the whole door" (aka "give us more money"), and me slowly losing hope faster than a snowman in July. Enter FDC Glass, cape flapping in the wind (okay, maybe not literally, but you get the vibe). Not only was their quote actually reasonable, but they didn't hit me with the classic contractor combo of upsells and surprise charges. They even sealed up my entrance while working on the door - no extra fee, no fuss, just good old-fashioned service. The result? My door looks fantastic, my wallet isn't crying, and I'm singing their praises louder than carolers in December. I've already told my HOA about them, and you bet I'll be calling them for my other properties. TL;DR: FDC Glass = Christmas miracle workers who actually fix what's broken instead of trying to sell you a whole new house. 10/10 would recommend!

Value, service, and quality were all excellent. I had a patio door that was especially difficult to…read morerepair -- the track and rollers needed replacement, and the door was sealed within the frame, making it extremely difficult to remove due to its age. Joe had the experience and expertise to get the job done while also taking the time to clean out the old debris and make everything look like new again. Customer service and professionalism were outstanding from beginning to end. Thank you, Joe!

Extremely professional service end. Price was competitive and the quality of product does seem…read moresuperior. Will definitely use them again for all glass needs. We replaced 18 glass units that lost seal.

Quality products, excellent customer service. Highly recommend! Julie was excellent to work with,…read moresuper professional, and responsive. Give them a call for your next project, you won't be disappointed.

They did my windows 7 years ago, still in great shape. Solid company.read more

I've been meaning to write this review for a while. Kirill and his team replaced a dozen windows…read moreand 2 sliding doors for our home, including a breathtaking 15-foot slider for the living room that made our dream a reality and completely transformed our waterview home (see photos). It's now been 10 months since completion and we've experienced zero issues whatsoever, which is testament to the quality of the work. From the start, Kirill was responsive and responsible. His bid was competitive, and he was extremely detail-oriented. Since we wanted to order our own windows from Dunn Lumber, we had multiple conversations to ensure the measurements were exactly right. His thoroughness paid off -- all the windows arrived exactly as planned, avoiding delays or returns. During the installation process itself, Kirill and his crew (Ivan and Ivan) were always on time, courteous, efficient, and professional. They may be the ONLY contractors we've ever worked with who finished within the timeline that they laid out. Overall, we really enjoyed working with Kirill and would 100% recommend him to anyone looking to replace windows or doors. It would be nice if they also offered finishing services, like drywall touch-up and painting, but the quality of the work that they do specialize in is absolutely impeccable. Don't think twice about hiring Cascade!

Kirill worked closely with us to price the replacement of 28 builder-grade windows and three…read moreexterior doors with Pella Fiberglass Windows and Doors well below what larger competitors were able to offer, in about the same time as the best others were able to offer. Ivan and his team arrived on time and completed the install, replacing the exterior window and the interior door trim to match what was installed (but with better quality). Ivan was even able to address our misaligned original window trim. Now our drafty house feels sealed and quiet, with a noticable decrease in the time the heater is running. Kirill was responsive to any questions and worked with us to resolve a misunderstanding of weekend scheduled work. Ivan, Roman, and Teras were all attentive to our interior and made a point to clean up afterwards.

We had National Door, Inc. come out to give us a quote to replace our 60-year-old garage doors, and…read morethe entire experience was excellent from start to finish. Jason provided the quote and was professional, clear, and helpful. He answered all our questions and made the process easy to understand with no pressure at all. We really appreciated his honest and straightforward approach. Micah did the installation, and he did a fabulous job. He was punctual, efficient, and paid great attention to detail, and took the time afterwards to explain how everything worked and answer any questions we had. The new garage doors look fantastic and work perfectly. Micah clearly takes pride in his work, and it shows. We're very happy we chose National Door Inc. If you're looking for great service and quality work, we highly recommend them.

Installer Micah Lance was not any less impressive than the company he works for. His installation…read morewas neat, and he answered questions and showed me how to operate garage opener before he left. NDI and Micah gets thumbs up from this owner. Wally