Given what I know now, I would never use this company.
I asked Seal Team One to come and provide me an estimate for some tile sealing work at my home. I didn't end up doing the work but 15 months later, I was ready to go forward with one of the rooms I had previously asked them to estimate and two newly remodeled rooms- so, it was a new estimate for work, and I was planning to use Seal Team One for the work. They sent a technician who took about 10 minutes to measure the rooms. The following day, I received the estimate and was surprised to see the total costs, especially since the same room from last year was now twice as much this year. I politely asked a few questions of their customer service representative, and she said the previous estimate had been in error and this new one was correct. I thanked her and her company for the time but that the costs were too much and I won't be accepting their bid.
Their customer service representative could not have been more rude, and told me to look elsewhere for tile sealing in the future, and that I wasted their technician's valuable time. Given the estimate, I'd say their technicians time must be very valuable. Hard to believe that this is a service company.
So, if you are looking for a business where people with no social or business skills are in charge of customer service, then by all means, go to Seal Team One. I must assume that this individual reflects the company's culture, and I am so glad that I found this out before a signed a contract to pay them almost $4,000 to seal my tile. You should avoid this company at all costs! read more