This year my mother passed away. Receiving the beloved heirlooms from her home was bittersweet. I…read morelove the pretty things that have been handed down for generations, but losing my mother was a high price to pay. Upon receipt, a couple of the items had been damaged in shipping. I took two of them to Framer vs Framer. A marriage certificate of my fifth-greatgrandparents. My grandmother's college degree and honor roll pin. These are priceless treasures and I am honored to now call them my own. When I turned the items in, I was given a date four weeks later. That felt like an eternity, but for what I wanted it was reasonable. The desk person told me they were quite backed up, and I understood and agreed. After four weeks had passed, I telephoned to ask if my items were ready for pickup. No, they are running behind. They will call me. Alright, I don't like it, but I will wait. These things happen. Lots of people are short staffed these days. I get it. Another four weeks goes by and again I telephone. This time I spoke to a different person who was very rude to me. She told me "WE will call YOU when it's ready. We have people who have been waiting for their orders since June." [It is now December 16 and I turned in my order October 20] If that is true, why didn't you tell me that when I turned in my order? At least it would have been honest. I can deal with late but honest. The employee continued, "We don't even have your frames in yet. We ordered them, but they haven't come in." Oh, alright. Lots of people are experiencing a supply chain issue. I don't like her attitude, but whatever. Interestingly, I received a phone call from the company about two hours later, telling me my order was ready. Wow. Really? Maybe there's a miscommunication amongst staff, but the way that woman spoke to me was unacceptable. The work is fine as far as I can tell, but I will never ever return or recommend Framer vs Framer. This is unfortunate. I regularly choose small businesses over big box stores. I could have taken my money to anybody. I've used them before and had satisfactory results. I would have been disappointed if the order had taken another four weeks, but I'm a reasonable person if the clerks are at least courteous. I think most folks are.

Great work, fair cost, nice folks! I like how it turned out and the easy going team, made the…read moreprocess easy and fun.

Ben Franklin is a wonderful and special crafts store. I absolutely love coming here! They have a…read moregreat selection of items, especially fabric. It is insane how many fabric options there are. It is not even comparable to the other chain stores in the area. They also have a good selection of sewing notions and sewing patterns. And wow they have a ton of puzzles!! It's so fun coming in here and seeing all the great things they have to offer. The lady cutting my fabric was very kind and gave me lots of good recommendations for my sewing project. The store had a lovely ambiance. I would highly recommend checking Ben Franklin out for your crafting needs!

Absolute favorite crafts store. They have everything my kids have ever needed for the various…read moreschool projects, be it craft wire, tri-fold board, foam tapes, construction paper, frames, etc. People who work there are some of the nicest and knowledgeable people I've come across at a store. I went to get some pop tape for a project. Not only was I shown the exact place to find it in, but also the one that would work best for my needs. The lady asked me what I wanted it for and went above and beyond by grabbing a piece of paper and showing me other ways to do it. What I had imagined to be too much work, seemed very simple after all, after the little demo from her. So thankful for this store and its employees!

Amazing work, amazing service! I went in to custom frame a picture and we ended up with a…read moremasterpiece! It's insane! I am so happy with their service and support, cannot even tell you. The first version came back a little less than perfect and they were awesome and accommodating, making it perfect for me. Couldn't recommend them more.

Very nice people. Highly recommend going to them for all framing needs. I plan to returnread more

I had a crisis when a framed gift was delivered to me at a nearby hotel about 90 minutes before the…read moremeeting and I opened the package to find the glass shattered and the wooden frame dinged and scratched. I found New Dimensions on Yelp and immediately headed over and explained my situation. I was not surprised at all to hear that this normally would take a day or so, and even if expedited would take at least a couple hours to re-frame. So I was thrilled when Jade called me back in about an hour and I was able to pick it up, take it to my meeting, and present the gift. I was in a real tough spot, and New Dimensions went the extra mile for me. I found the price very reasonable, especially considering the quality and speed that the work was completed in.

My husband and I are photographers, we travel all over the world and we always get something from…read moreour trip blown up and framed. We have been taking our photos to this shop for many years. We tried a few other places because they were cheaper but in the end "you get what you pay for" This place is OUTSTANDING! They do a perfect job! They are friendly, their knowledge and work is almost to perfection. We recommend them to everyone we know. When people come in our home they are so impressed with the way we have things framed and they always ask us where we got them done. Thank you for your hard work and your amazing staff we are in love.

I'll start with the positive: for a small shop, he has an impressive array of frames to choose…read morefrom. And the work, once completed, was done professionally. But other than that... I can't recommend Ace Frames. As a Kirkland resident I wanted to give my business to a local shop, so I brought a moderately large original piece to "Al" to be reframed. The experience was, let's say, sub-optimum. - I didn't take this piece elsewhere to cost it out, but based on previous experience, his prices are at the high end. - It took 5 weeks to get the piece back, when I was led to expect 2-3 weeks. And I have the feeling that if I hadn't started calling regularly after almost a month, it might have taken longer. - In all my visits, Al seemed disorganized, overwhelmed and unhappy. When I stopped by the shop after 4 weeks to check on progress, he literally couldn't find my artwork. There are plenty of other options for a framing shop, and no reason to deal with the stress and uncertainty of going here.

From the owner: Creative custom picture framing for all types of art: originals, photos, needlework & fabric art,…read moreprints, memorabilia/shadowboxes, kids art, custom mirrors and more. We have a large choice of frames and conservation mats and also offer special cut designs & fillets in mats. We have a limited selection of photo frames and framed art. We also offer photo reprints, laminated frameless framing and original beaded jewelry.

Went in to have a custom frame made for a special Xmas gift, which required some particular matte…read morework. Told it would take a week and was pleasantly surprised when I got a phone call today and it was finished 4 days early. Pleased with the outcome and appreciated the prompt turnaround. The owner told me they try to underpromise and overdeliver. Would absolutely use them again.

The lovely and super helpful store proprietor made the suggestion to the frame and matting for my…read moreproject. I trusted her professional opinion and it came out stunning. I was only in town for three days and she was able to rush the order and got it done in 24 hours. That was incredible!! It is definitely an investment and money well spent to preserve and commemorate a special occasion. Leave it to the professionals! Thank you U Frame It - u nailed it

This is the first and last time I will ever take anything to be framed at Lake City Picture…read moreFraming. Point blank, the shop is unable to deliver a quality product on time or by their own self imposed deadlines for remakes, but the owner made the entire experience even worse. I was referred to Lake City Picture Framing to frame a great print by Sylvia Gonzalez. I was so excited when I picked it up on Dec 16, I didn't see the issues. It was a $220 job for a basic black wood frame 20 by 36 with spacers. Artwork was already mounted on backer board to float in the frame. After I hung it noticed one of the corners had such huge gap that you could stick a dime in it; all four corners were messed up. If you do woodworking you'll understand. When they cut the wood, it obviously wasn't at a 90 degree angle to the saw. So not only were they cutting a 45, they were also cutting an angle from the front to back of the frame. I called that same day about the issues and was told to bring it back in. I wasn't able to take it back until Dec 23. The interaction I had with the owner that day just left me just dumbfounded. * She would not take responsibility or apologize for the poor workmanship. * She rudely stated that the artwork would be floating in the frame. That's the way it is supposed to be. That's not the issue. * She seemed annoyed that the frame had to be remade. If they had done it right the first time, I would not have been there and they wouldn't be doing it a 2nd time. (And now a 3rd time.) * She would not give me a receipt for the artwork; I had to ask for it. For the second time, I'm handing over a piece of art that I paid good money for. Yes, I would like a receipt from you acknowledging you have the artwork. * When confirming my phone number since they never called, she claimed people don't set up their voicemail or delete messages. She repeated that twice. My mother left me a voicemail earlier that same day; my voicemail works. Stop blaming the customer for your employee potentially dialing the wrong number. * She stated the new frame would be done on Friday, December 26, but then back tracked right as I walked out of the shop. Surprisingly, I received a call the next day that the frame was already done. They rushed it for me. Yup rushed. All four corners not aligned with gaps. One corner was even scratched up. Try three here we come. Jan 3rd, since I hadn't heard from them, I called. Employee stated she didn't know the status and since the shop was so busy would I mind a call back. No problem. Call back was from the owner. She started down the same path about how I wasn't satisfied with the work, they've been in business for over 40 years and the corners were "only slightly off." When I called out the fact that there were gaps in all four corners and one corner was even scratched up, her attacking attitude diminished. HOWEVER, she stated point blank her shop does not guarantee that frames will not have scratches. What?! A brand, new $220 frame coming out of her shop can have scratches?! I asked her to clarify what she meant and she reiterated what she said adding that the scratches were from the frame stock they use. So why use scratched stock to begin with? She stated it would be completed by January 6. On my way home from the office Jan 6 around 2:45pm, I called to see if it was ready. Nope. Spoke with owner; again abrupt and rude. Long story short. Not done. She stated it was on the table being worked and that it would be finished after an employee came back from lunch. Ready for pickup at 5pm. Because of the time from my home to LCPF, I stopped by my way home from work on the 7th. Again, not done. Well, I finally rescued my artwork today, Jan 8th. Let's just say black frames will show every imperfection especially big ones. I'm done dealing with them. Yet, I unfortunately had one more interaction with the owner. This time she actually apologized. Seriously, how many interactions later? Too little, way too late. I stated I don't want to talk to her, but she wanted to keep on talking and prove how she was right. I called out the fact that it wasn't done the day prior even though she told me it would be done two days earlier. She went down the excuse path. If there truly was an issue with one of her employees, where was the call telling me not to come Jan 6 at 5pm. There wasn't one. Had someone called me, I wouldn't have been as annoyed on Jan 7th. As I was walking out of the shop, she stated "I just can't satisfy you." I responded "No, you can't." Honestly, I really feel sorry for the employees of the shop. If the owner is treating customers this poorly, how bad does she treat them? The only thing I can say to the owner is "Own the poor workmanship, stop with the excuses, inform your customers, don't attack your customers and just apologize when things go wrong." And the only thing I can say to a prospective customer, "Don't go there."

***** FIVE STARS ***** Call or Visit Them 1st. you wont be…read moredisappointed. Very organized & friendly showroom. Easy private parking. Want peace of mind that your custom framing is done right. No matter the complexity or subject, they can do it right. Don't worry, be happy that you used them, you will become a decades long repeat customer like me.!

It's a meh. Employee are ok from my experience but they're a bit scary. The place is very busy and…read moreI almost keep on bumping into people and have to be aware of my surroundings more so I think the building should've been made bigger to avoid traffic, same with the drive way. Well maybe not expanding it much but like having a two way drive in, driving one way I think could cause a problem. I don't know, just a feeling. The stuff there is amazing though because they have stuff that I actually need rather than me needing to go online and order. My favorite is the sketchbook selection since the books aren't locked up like most places I've been to, I can touch the paper and feel the texture. Value is wild though, 100$ for some marker is wild! Probably because they're high quality ones and I'm broke lol.

This review is mostly due to the condition of the store itself. Yesterday was very rainy and while…read moreshopping I noticed many large leaks in the ceiling. They had multiple dehumidifiers in the store. I wonder how much mold is in their building. One worker told me that this has happened ten times! I enjoy visiting Micheal's normally - hopefully they will address this soon.

I was their returning customer, had done many frames there, but I will not go back there again, and…read moreI won't recommend this business anymore, and here is why: I paid more than $800 for the framing work, only to receive a different dark color of the frame in the completed framed art. We compared the sample noted in the order (grayish color), and the result (almost black) and the difference was obvious. The store personnel informed me they cannot control how the color of the frame would turn out ...? They offered to re-do everything with a different wood but their selection was quite limited (and if the color isn't something that is guaranteed - what is the point to redo the work? Also, the wood in that frame wasn't completely finished and they had to stain parts of it over. The quality of frames degraded, but prices doubled up. I was very disappointed.

I'm writing this review to share my appreciation for the high quality and aesthetically beautiful…read moreframe that truly enhances the artwork I brought in. I worked with Hana and was immediately impressed with her intuitive, creative and learned knowledge of color theory as she helped me pick the perfect color mat. I was also impressed with the care she took in my project which required the use of spacers between the mat board/art and the glass to best show off the deckle edge of the art. In addition to a relatively large offering of ready-made frames, they also have an admirable collection of custom moldings as well. Happy to recommend this frame shop in Issaquah.

I had such a fun time looking around this storeThis place has soooo many cute and fun things!! I…read moreliterally wanted to spend all day here! I was able to find gifts for everyone here...for graduation, Fathers's day, teacher's gifts, and birthdays for kids, grandmas, and peers! I loved the little sections of different kinds of interests; from Taylor Swift, traveling, camping, animals, capybaras, kids' stuff. There is something for everyone here!!

I have been shopping here for years. First when I needed to frame art work and some of my photos…read more They are very helpful at helping you choose the right mats and frames for your art. You can do it yourself right there or leave it and they'll do it for you. Great work and reasonably priced. They also have great art supplies, cards, and gifts.