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Ace Frames & Mirrors Gallery

2.0 (1 review)
Closed • 12:00 pm - 6:00 PM

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5 years ago

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Framer vs Framer - This was an oil painted canvas. Beautifully framed.

Framer vs Framer

4.5(26 reviews)
3.1 mi
•$$

This year my mother passed away. Receiving the beloved heirlooms from her home was bittersweet. I…read morelove the pretty things that have been handed down for generations, but losing my mother was a high price to pay. Upon receipt, a couple of the items had been damaged in shipping. I took two of them to Framer vs Framer. A marriage certificate of my fifth-greatgrandparents. My grandmother's college degree and honor roll pin. These are priceless treasures and I am honored to now call them my own. When I turned the items in, I was given a date four weeks later. That felt like an eternity, but for what I wanted it was reasonable. The desk person told me they were quite backed up, and I understood and agreed. After four weeks had passed, I telephoned to ask if my items were ready for pickup. No, they are running behind. They will call me. Alright, I don't like it, but I will wait. These things happen. Lots of people are short staffed these days. I get it. Another four weeks goes by and again I telephone. This time I spoke to a different person who was very rude to me. She told me "WE will call YOU when it's ready. We have people who have been waiting for their orders since June." [It is now December 16 and I turned in my order October 20] If that is true, why didn't you tell me that when I turned in my order? At least it would have been honest. I can deal with late but honest. The employee continued, "We don't even have your frames in yet. We ordered them, but they haven't come in." Oh, alright. Lots of people are experiencing a supply chain issue. I don't like her attitude, but whatever. Interestingly, I received a phone call from the company about two hours later, telling me my order was ready. Wow. Really? Maybe there's a miscommunication amongst staff, but the way that woman spoke to me was unacceptable. The work is fine as far as I can tell, but I will never ever return or recommend Framer vs Framer. This is unfortunate. I regularly choose small businesses over big box stores. I could have taken my money to anybody. I've used them before and had satisfactory results. I would have been disappointed if the order had taken another four weeks, but I'm a reasonable person if the clerks are at least courteous. I think most folks are.

Great work, fair cost, nice folks! I like how it turned out and the easy going team, made the…read moreprocess easy and fun.

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Framer vs Framer
Framer vs Framer
Framer vs Framer

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Ben Franklin Crafts & Frames - Craft wire

Ben Franklin Crafts & Frames

4.2(137 reviews)
3.2 mi
•$$

Ben Franklin is a wonderful and special crafts store. I absolutely love coming here! They have a…read moregreat selection of items, especially fabric. It is insane how many fabric options there are. It is not even comparable to the other chain stores in the area. They also have a good selection of sewing notions and sewing patterns. And wow they have a ton of puzzles!! It's so fun coming in here and seeing all the great things they have to offer. The lady cutting my fabric was very kind and gave me lots of good recommendations for my sewing project. The store had a lovely ambiance. I would highly recommend checking Ben Franklin out for your crafting needs!

Absolute favorite crafts store. They have everything my kids have ever needed for the various…read moreschool projects, be it craft wire, tri-fold board, foam tapes, construction paper, frames, etc. People who work there are some of the nicest and knowledgeable people I've come across at a store. I went to get some pop tape for a project. Not only was I shown the exact place to find it in, but also the one that would work best for my needs. The lady asked me what I wanted it for and went above and beyond by grabbing a piece of paper and showing me other ways to do it. What I had imagined to be too much work, seemed very simple after all, after the little demo from her. So thankful for this store and its employees!

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Ben Franklin Crafts & Frames - My recent fabric finds! love the patterns + batting options

My recent fabric finds! love the patterns + batting options

Ben Franklin Crafts & Frames - Ink pad

Ink pad

Ben Franklin Crafts & Frames - Craft Store

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Craft Store

New Dimensions Frame & Gallery - Custom leather wrapped frames by House of Mercier.

New Dimensions Frame & Gallery

5.0(5 reviews)
2.5 mi
•$$$

I had a crisis when a framed gift was delivered to me at a nearby hotel about 90 minutes before the…read moremeeting and I opened the package to find the glass shattered and the wooden frame dinged and scratched. I found New Dimensions on Yelp and immediately headed over and explained my situation. I was not surprised at all to hear that this normally would take a day or so, and even if expedited would take at least a couple hours to re-frame. So I was thrilled when Jade called me back in about an hour and I was able to pick it up, take it to my meeting, and present the gift. I was in a real tough spot, and New Dimensions went the extra mile for me. I found the price very reasonable, especially considering the quality and speed that the work was completed in.

My husband and I are photographers, we travel all over the world and we always get something from…read moreour trip blown up and framed. We have been taking our photos to this shop for many years. We tried a few other places because they were cheaper but in the end "you get what you pay for" This place is OUTSTANDING! They do a perfect job! They are friendly, their knowledge and work is almost to perfection. We recommend them to everyone we know. When people come in our home they are so impressed with the way we have things framed and they always ask us where we got them done. Thank you for your hard work and your amazing staff we are in love.

Photos
New Dimensions Frame & Gallery - Beautifully crafted custom finished corner frames.

Beautifully crafted custom finished corner frames.

New Dimensions Frame & Gallery - Fun and colorful frames by Bella Moulding and Fotiou

Fun and colorful frames by Bella Moulding and Fotiou

New Dimensions Frame & Gallery

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Lake City Picture Framing - Second frame's gap.

Lake City Picture Framing

4.4(72 reviews)
6.2 mi
•$$

This is the first and last time I will ever take anything to be framed at Lake City Picture…read moreFraming. Point blank, the shop is unable to deliver a quality product on time or by their own self imposed deadlines for remakes, but the owner made the entire experience even worse. I was referred to Lake City Picture Framing to frame a great print by Sylvia Gonzalez. I was so excited when I picked it up on Dec 16, I didn't see the issues. It was a $220 job for a basic black wood frame 20 by 36 with spacers. Artwork was already mounted on backer board to float in the frame. After I hung it noticed one of the corners had such huge gap that you could stick a dime in it; all four corners were messed up. If you do woodworking you'll understand. When they cut the wood, it obviously wasn't at a 90 degree angle to the saw. So not only were they cutting a 45, they were also cutting an angle from the front to back of the frame. I called that same day about the issues and was told to bring it back in. I wasn't able to take it back until Dec 23. The interaction I had with the owner that day just left me just dumbfounded. * She would not take responsibility or apologize for the poor workmanship. * She rudely stated that the artwork would be floating in the frame. That's the way it is supposed to be. That's not the issue. * She seemed annoyed that the frame had to be remade. If they had done it right the first time, I would not have been there and they wouldn't be doing it a 2nd time. (And now a 3rd time.) * She would not give me a receipt for the artwork; I had to ask for it. For the second time, I'm handing over a piece of art that I paid good money for. Yes, I would like a receipt from you acknowledging you have the artwork. * When confirming my phone number since they never called, she claimed people don't set up their voicemail or delete messages. She repeated that twice. My mother left me a voicemail earlier that same day; my voicemail works. Stop blaming the customer for your employee potentially dialing the wrong number. * She stated the new frame would be done on Friday, December 26, but then back tracked right as I walked out of the shop. Surprisingly, I received a call the next day that the frame was already done. They rushed it for me. Yup rushed. All four corners not aligned with gaps. One corner was even scratched up. Try three here we come. Jan 3rd, since I hadn't heard from them, I called. Employee stated she didn't know the status and since the shop was so busy would I mind a call back. No problem. Call back was from the owner. She started down the same path about how I wasn't satisfied with the work, they've been in business for over 40 years and the corners were "only slightly off." When I called out the fact that there were gaps in all four corners and one corner was even scratched up, her attacking attitude diminished. HOWEVER, she stated point blank her shop does not guarantee that frames will not have scratches. What?! A brand, new $220 frame coming out of her shop can have scratches?! I asked her to clarify what she meant and she reiterated what she said adding that the scratches were from the frame stock they use. So why use scratched stock to begin with? She stated it would be completed by January 6. On my way home from the office Jan 6 around 2:45pm, I called to see if it was ready. Nope. Spoke with owner; again abrupt and rude. Long story short. Not done. She stated it was on the table being worked and that it would be finished after an employee came back from lunch. Ready for pickup at 5pm. Because of the time from my home to LCPF, I stopped by my way home from work on the 7th. Again, not done. Well, I finally rescued my artwork today, Jan 8th. Let's just say black frames will show every imperfection especially big ones. I'm done dealing with them. Yet, I unfortunately had one more interaction with the owner. This time she actually apologized. Seriously, how many interactions later? Too little, way too late. I stated I don't want to talk to her, but she wanted to keep on talking and prove how she was right. I called out the fact that it wasn't done the day prior even though she told me it would be done two days earlier. She went down the excuse path. If there truly was an issue with one of her employees, where was the call telling me not to come Jan 6 at 5pm. There wasn't one. Had someone called me, I wouldn't have been as annoyed on Jan 7th. As I was walking out of the shop, she stated "I just can't satisfy you." I responded "No, you can't." Honestly, I really feel sorry for the employees of the shop. If the owner is treating customers this poorly, how bad does she treat them? The only thing I can say to the owner is "Own the poor workmanship, stop with the excuses, inform your customers, don't attack your customers and just apologize when things go wrong." And the only thing I can say to a prospective customer, "Don't go there."

***** FIVE STARS ***** Call or Visit Them 1st. you wont be…read moredisappointed. Very organized & friendly showroom. Easy private parking. Want peace of mind that your custom framing is done right. No matter the complexity or subject, they can do it right. Don't worry, be happy that you used them, you will become a decades long repeat customer like me.!

Photos
Lake City Picture Framing - Woot!  Just what I was looking for! Thank you.

Woot! Just what I was looking for! Thank you.

Lake City Picture Framing
Lake City Picture Framing - Gap in original frame.

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Gap in original frame.

Frame Central

Frame Central

4.2(32 reviews)
12.0 mi
•$$

I was their returning customer, had done many frames there, but I will not go back there again, and…read moreI won't recommend this business anymore, and here is why: I paid more than $800 for the framing work, only to receive a different dark color of the frame in the completed framed art. We compared the sample noted in the order (grayish color), and the result (almost black) and the difference was obvious. The store personnel informed me they cannot control how the color of the frame would turn out ...? They offered to re-do everything with a different wood but their selection was quite limited (and if the color isn't something that is guaranteed - what is the point to redo the work? Also, the wood in that frame wasn't completely finished and they had to stain parts of it over. The quality of frames degraded, but prices doubled up. I was very disappointed.

I'm writing this review to share my appreciation for the high quality and aesthetically beautiful…read moreframe that truly enhances the artwork I brought in. I worked with Hana and was immediately impressed with her intuitive, creative and learned knowledge of color theory as she helped me pick the perfect color mat. I was also impressed with the care she took in my project which required the use of spacers between the mat board/art and the glass to best show off the deckle edge of the art. In addition to a relatively large offering of ready-made frames, they also have an admirable collection of custom moldings as well. Happy to recommend this frame shop in Issaquah.

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Frame Central - Using several mats and frames can add depth and rich design.

Using several mats and frames can add depth and rich design.

Frame Central - We do quirky crazy fun designs too.

We do quirky crazy fun designs too.

Frame Central

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Ace Frames & Mirrors Gallery - galleries - Updated May 2026

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