I went into Tsuga Fine Art earlier this year for a custom framing job. I was warmly welcomed, and…read morethe framing options were clearly explained to me. I specifically requested that the frame/mat not cover the low "g" (see photos) on my drawing, and this request was superbly honored. I remember that the time frame for the custom framing job seemed reasonable, and that I felt that the price was reasonable also. The price was around $200. I drew this drawing/doodle last year when my friend Sammar came over to my house for a virtual water tasting with Water Sommelier Martin Riese, but Martin cancelled the virtual water tasting at the last minute due to a personal emergency, so Sammar and I chatted and doodled spontaneously. I do consider this drawing and writing to be a doodle, and I would not have considered framing it of my own accord, but my Brother / Best Friend Ryan, who currently works as a Flight Nurse on a Helicopter (Critical Care Nursing and Emergency Transport Nursing) saw my drawing and he said that he really liked it, and he told me that he wanted it framed for his Birthday. I know that I can do much better with both drawing and calligraphy, so I wasn't sure how Tsuga's staff would react to this drawing/doodle when I'm sure that they deal with professional artists frequently. I didn't draw this with any intention to ever frame it. However, the staff member who handled my custom framing order was very sweet and genuine, and she had a very positive reaction to my drawing as soon as I showed it to her. Ryan loved his Birthday present. I don't remember the exact time frame that the Tsuga staff member said that they would have it ready in, I think it was 3 weeks or so. But I do remember that the custom framing job was done well in advance of Ryan's Birthday, and I also remember that Tsuga completed it within the time frame that they had promised me, which I appreciated. I am very happy with my experience at Tsuga Fine Art, and I would recommend them for custom framing. I would return any time if I ever have anything else that I would like to get custom framed.

This is a review of the artwork and gifts available at Tsuga. There is a lot of local artwork to…read morechoose from. You can get sizes from miniatures to a large canvas. Special gifts are easy to find. Pick from coasters, jewelry, hand-turned wood tools, interesting miniatures or finger puppets for the kids, to name a few. Yelpers love the quality framing and I highly recommend them for art and gifts.

I needed a large scale art print framed - 30x48 - and had never gotten anything custom made before…read more After reading a lot of mixed reviews for other places I came across Rich's and am so glad I did. He had a fantastic selection of frames and mats and made the process fun and exciting. Rich was knowledgeable, inviting and patient. The pricing is very transparent and a fantastic value. I will definitely return for all my future custom framing needs.

Rich did an incredible job framing so large artwork for us. We had 2 pieces custom made and we…read moreneeded someone who could do large framing. He has actually done a couple for us and he has been so patient and professional. Prices are reasonable, well crafted and professionally done. Turn around time is very good. I now want to find more art now that I know someone who can mount it so well!

Ben Franklin is a wonderful and special crafts store. I absolutely love coming here! They have a…read moregreat selection of items, especially fabric. It is insane how many fabric options there are. It is not even comparable to the other chain stores in the area. They also have a good selection of sewing notions and sewing patterns. And wow they have a ton of puzzles!! It's so fun coming in here and seeing all the great things they have to offer. The lady cutting my fabric was very kind and gave me lots of good recommendations for my sewing project. The store had a lovely ambiance. I would highly recommend checking Ben Franklin out for your crafting needs!

Absolute favorite crafts store. They have everything my kids have ever needed for the various…read moreschool projects, be it craft wire, tri-fold board, foam tapes, construction paper, frames, etc. People who work there are some of the nicest and knowledgeable people I've come across at a store. I went to get some pop tape for a project. Not only was I shown the exact place to find it in, but also the one that would work best for my needs. The lady asked me what I wanted it for and went above and beyond by grabbing a piece of paper and showing me other ways to do it. What I had imagined to be too much work, seemed very simple after all, after the little demo from her. So thankful for this store and its employees!

Had a wonderful experience getting some paintings framed here! Sara (the owner) is an absolute…read morepleasure to work with. And the rest of the staff was very friendly and welcoming. A fantastic selection of beautiful custom frames. Great pricing for the quality and care that goes into the service. I will definitely be back for my framing needs in the future.

We had some family pieces handed down to us for our new home and they needed some work done to be…read moreready to hang. The folks at Artisan Custom Framing were immediately able to help with my walk in and they are very friendly and helpful. We picked out frames and glass fairly quickly and they were able to find a good fit for my pieces that was within my budget. Turn around time was about three weeks which was expected and worth the wait! We got our pieces back and hung them immediately. We are so in love and happy with how they turned out. I have a few more pieces that will need re-framing and I will also be bringing those here. They did an awesome job!

This year my mother passed away. Receiving the beloved heirlooms from her home was bittersweet. I…read morelove the pretty things that have been handed down for generations, but losing my mother was a high price to pay. Upon receipt, a couple of the items had been damaged in shipping. I took two of them to Framer vs Framer. A marriage certificate of my fifth-greatgrandparents. My grandmother's college degree and honor roll pin. These are priceless treasures and I am honored to now call them my own. When I turned the items in, I was given a date four weeks later. That felt like an eternity, but for what I wanted it was reasonable. The desk person told me they were quite backed up, and I understood and agreed. After four weeks had passed, I telephoned to ask if my items were ready for pickup. No, they are running behind. They will call me. Alright, I don't like it, but I will wait. These things happen. Lots of people are short staffed these days. I get it. Another four weeks goes by and again I telephone. This time I spoke to a different person who was very rude to me. She told me "WE will call YOU when it's ready. We have people who have been waiting for their orders since June." [It is now December 16 and I turned in my order October 20] If that is true, why didn't you tell me that when I turned in my order? At least it would have been honest. I can deal with late but honest. The employee continued, "We don't even have your frames in yet. We ordered them, but they haven't come in." Oh, alright. Lots of people are experiencing a supply chain issue. I don't like her attitude, but whatever. Interestingly, I received a phone call from the company about two hours later, telling me my order was ready. Wow. Really? Maybe there's a miscommunication amongst staff, but the way that woman spoke to me was unacceptable. The work is fine as far as I can tell, but I will never ever return or recommend Framer vs Framer. This is unfortunate. I regularly choose small businesses over big box stores. I could have taken my money to anybody. I've used them before and had satisfactory results. I would have been disappointed if the order had taken another four weeks, but I'm a reasonable person if the clerks are at least courteous. I think most folks are.

Great work, fair cost, nice folks! I like how it turned out and the easy going team, made the…read moreprocess easy and fun.

Doug was so helpful with suggestions on best framing practices . Loved how my artwork turned outread more

when we walked in for a studio tour, the owners were there and greeted us. They were very friendly…read moreand told us a little bit about Snohomish and their gallery. There's wall-to-wall paintings and multiple rooms. I liked what they had and it looks like they do custom framing.

***** FIVE STARS ***** Call or Visit Them 1st. you wont be…read moredisappointed. Very organized & friendly showroom. Easy private parking. Want peace of mind that your custom framing is done right. No matter the complexity or subject, they can do it right. Don't worry, be happy that you used them, you will become a decades long repeat customer like me.!

This is the first and last time I will ever take anything to be framed at Lake City Picture…read moreFraming. Point blank, the shop is unable to deliver a quality product on time or by their own self imposed deadlines for remakes, but the owner made the entire experience even worse. I was referred to Lake City Picture Framing to frame a great print by Sylvia Gonzalez. I was so excited when I picked it up on Dec 16, I didn't see the issues. It was a $220 job for a basic black wood frame 20 by 36 with spacers. Artwork was already mounted on backer board to float in the frame. After I hung it noticed one of the corners had such huge gap that you could stick a dime in it; all four corners were messed up. If you do woodworking you'll understand. When they cut the wood, it obviously wasn't at a 90 degree angle to the saw. So not only were they cutting a 45, they were also cutting an angle from the front to back of the frame. I called that same day about the issues and was told to bring it back in. I wasn't able to take it back until Dec 23. The interaction I had with the owner that day just left me just dumbfounded. * She would not take responsibility or apologize for the poor workmanship. * She rudely stated that the artwork would be floating in the frame. That's the way it is supposed to be. That's not the issue. * She seemed annoyed that the frame had to be remade. If they had done it right the first time, I would not have been there and they wouldn't be doing it a 2nd time. (And now a 3rd time.) * She would not give me a receipt for the artwork; I had to ask for it. For the second time, I'm handing over a piece of art that I paid good money for. Yes, I would like a receipt from you acknowledging you have the artwork. * When confirming my phone number since they never called, she claimed people don't set up their voicemail or delete messages. She repeated that twice. My mother left me a voicemail earlier that same day; my voicemail works. Stop blaming the customer for your employee potentially dialing the wrong number. * She stated the new frame would be done on Friday, December 26, but then back tracked right as I walked out of the shop. Surprisingly, I received a call the next day that the frame was already done. They rushed it for me. Yup rushed. All four corners not aligned with gaps. One corner was even scratched up. Try three here we come. Jan 3rd, since I hadn't heard from them, I called. Employee stated she didn't know the status and since the shop was so busy would I mind a call back. No problem. Call back was from the owner. She started down the same path about how I wasn't satisfied with the work, they've been in business for over 40 years and the corners were "only slightly off." When I called out the fact that there were gaps in all four corners and one corner was even scratched up, her attacking attitude diminished. HOWEVER, she stated point blank her shop does not guarantee that frames will not have scratches. What?! A brand, new $220 frame coming out of her shop can have scratches?! I asked her to clarify what she meant and she reiterated what she said adding that the scratches were from the frame stock they use. So why use scratched stock to begin with? She stated it would be completed by January 6. On my way home from the office Jan 6 around 2:45pm, I called to see if it was ready. Nope. Spoke with owner; again abrupt and rude. Long story short. Not done. She stated it was on the table being worked and that it would be finished after an employee came back from lunch. Ready for pickup at 5pm. Because of the time from my home to LCPF, I stopped by my way home from work on the 7th. Again, not done. Well, I finally rescued my artwork today, Jan 8th. Let's just say black frames will show every imperfection especially big ones. I'm done dealing with them. Yet, I unfortunately had one more interaction with the owner. This time she actually apologized. Seriously, how many interactions later? Too little, way too late. I stated I don't want to talk to her, but she wanted to keep on talking and prove how she was right. I called out the fact that it wasn't done the day prior even though she told me it would be done two days earlier. She went down the excuse path. If there truly was an issue with one of her employees, where was the call telling me not to come Jan 6 at 5pm. There wasn't one. Had someone called me, I wouldn't have been as annoyed on Jan 7th. As I was walking out of the shop, she stated "I just can't satisfy you." I responded "No, you can't." Honestly, I really feel sorry for the employees of the shop. If the owner is treating customers this poorly, how bad does she treat them? The only thing I can say to the owner is "Own the poor workmanship, stop with the excuses, inform your customers, don't attack your customers and just apologize when things go wrong." And the only thing I can say to a prospective customer, "Don't go there."

Every time I'm here the customer service is terrible. They need to hire more people to be on the…read morefloor. I asked one of the employees for help finding a product in their store and she told me to find it myself. Very unimpressed

The company may carry a lot of items, but what is actually in stock at the store feels much less. I…read morefeel like I get lucky if they actually have what I want in stock. Their delivery service is also worthless. I provided VERY explicit instructions for how to find my apartment, including instructions to call me if there were any difficulties in finding it, and noting that they should ONLY leave the package directly at my door. They never called, and wound up delivering my purchase to someone else, effectively stealing my money. I would not trust this company with another delivery. Call ahead to make sure they have what you want in stock so that you don't waste your time.