My friend (a 30-year-old woman) brought her 1969 VW Beetle to Clayton Scudder on 11/20/25 at 9 AM for a brake failure. She filled out a contact card and took an Uber to work. She expected a master brake cylinder issue. He verbally quoted ~$300 and said he'd call back.
Around 11:30 AM he left her a voicemail quoting over $600 and said the car wouldn't be ready until Monday. She didn't have the funds and did not authorize the repair. She asked me to call and advise him that I would send AAA to tow it.
When I called, he claimed "another man" had already authorized the work (untrue) and said we could not pick up or tow the vehicle because he had "already started" and had the wheels off. He became hostile and hung up.
My friend called him herself and repeated she had not authorized any repairs. He argued, insisted someone else authorized it, and told her she now owed him $605 or he would "take all the new parts back off" and had already thrown her old brakes in the trash.
11/21/25 - Attempt to pick up the vehicle
I escorted her to the shop around 4:15 PM. He demanded full payment in cash and presented a paper with charges.
I cited the Nevada statutes that regulate auto repair shops:
* NRS 487.6871 - Customer Bill of Rights must be posted conspicuously.
* NRS 487.6875 - Written estimate required for repairs over $50.
* NRS 487.6877 - Additional authorization required for charges exceeding 20% or $100 above estimate.
He first said he "didn't know what I was talking about." After I continued citing the requirements, he became visibly hostile toward his own customer. When I warned I would call Sparks PD, he said he "didn't care about cops." I stepped outside and initiated a 911 call.
During the call, he escalated: he took her keys, moved the vehicle against her protests, physically repositioning the car while she stood behind it, and then locked it inside his garage. I filmed the incident.
He was also informed that disposing of replaced parts violated:
* NRS 487.6883 - Right to inspect/retain replaced parts.
* NRS 487.6889 - Failure to comply = deceptive trade practice.
Additionally, his behavior fell under Nevada's Deceptive Trade Practices Act:
* NRS 598.092 - False/misleading statements by a business.
SPD arrived (case number included in attached photo). Officers reviewed the situation and negotiated a release.
The "gag order" demand
He offered to release the vehicle only if:
1. She paid $450 cash, and
2. We agreed to no Yelp review or negative online posts.
I told SPD that any "no review" demand is an illegal gag clause under NRS 597.995, and that I would not waive my First Amendment rights. SPD agreed.
My friend did not have cash, only a debit card. He ultimately charged her two identical transacation. She recovered her vehicle, which is now driving properly, and the officers closed the call.
Relevant Nevada laws implicated by his conduct
* NRS 487.6871 - Failure to post required Customer Bill of Rights
* NRS 487.6875 - No written estimate provided
* NRS 487.6877 - Unauthorized additional charges
* NRS 487.6883 - Failure to provide replaced parts
* NRS 487.6889 - Deceptive trade practices (auto repair)
* NRS 598.0923 - General deceptive trade practices
* NRS 487.688 - Unlawful retention of vehicle
* NRS 205.0832 - Conversion/theft (retaining property after demand for return)
* NRS 205.300 - Extortion-like conduct
* NRS 200.471 - Intimidation (depending on behavior)
* NRS 597.995 - Illegal "no negative review" clause
Summary
Mr. Scudder was repeatedly hostile, refused to release the vehicle, falsely claimed authorization, discarded her old parts, locked her car in his garage, demanded cash only, attempted to enforce a gag order, and double-charged her card -- requiring police intervention to retrieve her own property.
Based on my direct experience, documentation, and police involvement, I strongly recommend avoiding this shop, especially if you are a woman, young person, or anyone who may be vulnerable to coercive tactics. read more