Matt is the BEST. Great customer service throughout the purchase process and for the next 3 years…read moreeven until they helped us prepare the Spa for move.

Hot Tub Tony's goes above and beyond. Always helpful and will answer any questions and concerns!…read more Wouldn't go anywhere else!

Great store + Great people ='s a Great Experience!…read more The gentleman I spoke with was Frank, I was very impressed with his overall knowledge and professionalism and didn't feel like I was buying a used car from a Buy Here, Pay Here car lot at 33%. I highly recommend this location and Frank for anyone looking for a true professional's insight that you won't feel like curling up in the fetal position in the shower after dealing with them! Quality pays!

Went to the Batavia store on 7/22/2026 to pay the balance on our hot tub. Walked into the store -…read morenot ONE other customer was there. Employees sitting around the main desk, chomping on food and surfing on phones and completely ignored us. Not even a hello and when we looked over at them to get their attention, they all just sat there chomping food and staring at us like deers in the headlights. When we walked over to the desk, some short blond guy, still chewing his food asked us what we needed. After explaining we were there to pay the balance on a hot tub, I started to open my checkbook. The short blond guy snickered and laughed, saying "we haven't taken a check since 2024". While looking over at the other employees aimlessly surfing their phones at the desk for approval of his nasty attitude. Beyond RUDE and condescending. So we pulled out a credit card and still snickering, the guy asks us if we "need to split the payment into more than 1 credit card". Seriously??? This is how you treat customers buy a $$$$$ hot tub?! No wonder your store is empty!!! Had we not already had such a good experience with the original salesperson Rachel - we would have demanded our deposit back and walked out. Nasty, rude, no manners. Somebody better teach your employees how to treat customers!!! Believe me, I will be sharing this poor experience with everyone I know!

We started using Arvidson's for our pool last year. We do the maintenance, so we use them mainly…read morefor testing water and buying needed chemicals. We've gone to a few other pool stores over the years. I found that Arvidson's is the best at understanding what pools need for the right balance, and then following up to ensure everything turned out okay. I went there two days ago, and I had a high level of ammonia in the pool. I have no idea how that would have happened. Rather than sell me an expensive round of chemicals, they told me to drain 1/3 of the water out of the pool and refill it. They said that would mean I would need less to balance the water. When I returned today, the Ammonia levels were low enough that I didn't need to do anything other than add (a lot) of chlorine. More than anything, I trust their judgment in chemically treating pools.

I bought my above-ground pool from Arvidsons about 20--yes, 20--years ago. I have continued to…read morehave it serviced by them all this time. We buy our chemicals from them, have the water tested for free by them, have the pool opened and closed by them. When we needed any kind of new equipment, I have entrusted the knowledge and service provided by their Service Department. I have especially enjoyed working with Peter, ZZ and Sheryl. Recently, I ordered the wrong service and Sheryl made it right without blaming me or overcharging me to get it fixed. I trusted them to deliver and install a pool beloved by my children and now my grandchildren. Thank you.

Another end to a wonderful summer with Arvidson's, closing today with Tim, who did another…read morefantastic job closing the pool, professional and knowledgeable. From service to testing, Arvidson has been our go to place. Great service, great people

Called company over a year ago and had to be put on a waitlist for a new plunge pool. Called and…read moreemailed several times over the year to see when a pool could be completed and after a year of trying to get in contact with the individual who is managing installation, was told that my address was too far in Chicago to have a pool installed. It took them over a year to tell me that and now I'm having to find another company and wait likely another year For installation of a pool. Completely unprofessional. Would not recommend.

I've been using Leslie's exclusively after purchasing my pool because the staff all really is…read moreHelpful. They will test water and suggest what you need to do but don't push product on you. They run good specials as well. You can likely find prices cheaper elsewhere but when I need shock they always have it.

I took water from my pool to be tested over lunch one day. Their location is difficult to find. The…read moregoogle map shows them about 1/2 mile east of their actual location. When I did find them, the store looks nice on the outside. Inside it is very cluttered. They did test my water and I had a brief chat with the service advisor. I typically go to their location in Palatine and find that store more well laid out, cared for, and the associates seem to be more knoweldgeable.

Jim has been taking care of all of our pool needs since the late 90's! he did a complete rehab of…read moreour 48 yr old pool last year! it looks amazing! Jim, Kevin, Bob and the staff are wonderful to work with. From opening the pool to closing they provide A+ service!

Jim and Kevin did a great job on my heater install…read more Great people to do business with and reliable.

I recently bought a Hot Springs Spa from Arvidson's Pool's and Spas. After looking at American…read moreSale, The Great Escape, and Arvidson's we decided to go with Arvidon's. I am so glad we did. Not only did I get a great price (I shopped around) but the service from the locally owned company was AMAZING. The store manager, Jim McLernon has been great to work with and really cares about his customers satisfation. Buy from this company! You won't be sorry!!!!

When opening my pool - used a net to clean some one of the stuff off of the cover and dumped…read moreeverything from the top of the cover into the pool - came back and did nothing - they suck -I still am having problems - They think they are an elite pool company but in reality, they will rip you off - better off finding out how to do it yourself - they ripped me off good - don't let them do that to you

Gerry the manager is great but the customer service he relies on is subpar to say the least…read moreIf everything goes well you may get a deal but if you have a problem you are basically on your own. I'd recommend stay clear of this business

nightmare. ordered July 1 2023 received 8/16/23…read morefirst leak noticed 9/21/23 second leak noticed 11/28/23 third leak 4/12/24. this tub is inside A room specifically built for a hot tub. Didn't notice last leak until underneath the floor in crawlspace . Now they say it is out of warranty and I have to pay for the labor myself and will not take back. Checking in to small claims court now do not waste your money with this company. Even the tech said they are not very good.