Jeff Thome was a great salesmen and very helpful on the floor and patient as we were here for…read moreawhile.

Colton was very helpful and honest and helped us make a decision on a pool. He was informative and…read morehad good advice

Hot Tub Tony's goes above and beyond. Always helpful and will answer any questions and concerns!…read more Wouldn't go anywhere else!

I called them 3 times, spoke to the woman who answered to setup a service call for my hot tub…read more All 3 times she took my information and told me I would get a call back from the service dept. Each time I called she acknowledged and saw that I had called before for this. The last time she assured me that someone would call me back. No one ever called back all 3 times.

Went to the Batavia store on 7/22/2026 to pay the balance on our hot tub. Walked into the store -…read morenot ONE other customer was there. Employees sitting around the main desk, chomping on food and surfing on phones and completely ignored us. Not even a hello and when we looked over at them to get their attention, they all just sat there chomping food and staring at us like deers in the headlights. When we walked over to the desk, some short blond guy, still chewing his food asked us what we needed. After explaining we were there to pay the balance on a hot tub, I started to open my checkbook. The short blond guy snickered and laughed, saying "we haven't taken a check since 2024". While looking over at the other employees aimlessly surfing their phones at the desk for approval of his nasty attitude. Beyond RUDE and condescending. So we pulled out a credit card and still snickering, the guy asks us if we "need to split the payment into more than 1 credit card". Seriously??? This is how you treat customers buy a $$$$$ hot tub?! No wonder your store is empty!!! Had we not already had such a good experience with the original salesperson Rachel - we would have demanded our deposit back and walked out. Nasty, rude, no manners. Somebody better teach your employees how to treat customers!!! Believe me, I will be sharing this poor experience with everyone I know!

I have been working with the Great Escape since 1996. I miss my Frank that took such wonderful care…read moreof me. Today I met Rachel. What a wonderful employee with such great help. Guess what she is friends with Frank. Blessing to all

We started using Arvidson's for our pool last year. We do the maintenance, so we use them mainly…read morefor testing water and buying needed chemicals. We've gone to a few other pool stores over the years. I found that Arvidson's is the best at understanding what pools need for the right balance, and then following up to ensure everything turned out okay. I went there two days ago, and I had a high level of ammonia in the pool. I have no idea how that would have happened. Rather than sell me an expensive round of chemicals, they told me to drain 1/3 of the water out of the pool and refill it. They said that would mean I would need less to balance the water. When I returned today, the Ammonia levels were low enough that I didn't need to do anything other than add (a lot) of chlorine. More than anything, I trust their judgment in chemically treating pools.

I would leave negative stars if this was an option…read more Bought a 18,000 dollar Caldera hot tub that was delivered 7-7-26. Spa was delivered with a bad front panel that has not been replaced yet because the replacement they sent was also damaged!! . Then the my IQ water testing system and air lines for some of the jets hasn't worked since day 1! I was told several times that I was at fault and I was in-capable and doing it wrong. BUT THE WHOLE TIME THE SPA WAS BUILT POORLY AND THE TUBES WERE PINCHED BEHIND THE TUB AND THE FRAME! Arvidson technicians came out for the 4th time and finally figured it out after they removed all the blow in insulation and compromised its retaining structure to find the issue on my two week old hot tub and tell me that they are going to cut the tubes and splice them together and slap the panels back on. NOT ACCEPTABLE! I paid full price for a new working unit from the factory not a screwed up build done on a Friday at 4 O'clock. ZZ in service told me they are filing a complaint with the manufacturer to get me a new tub and I haven't heard anything since 8-28-26 and it is now 9-24-26 now they don't answer my calls or call back STAY AWAY FROM THIS COMPANY

We've been using Arvidson Pools & Spas for 5 years now, with complete satisfaction. Opening,…read moreclosing, maintenance as needed, they are consistently reliable and professional. We've had team Allen and Kevin a few times for opening and/or closing; excellent communication and proactive maintenance. I Highly recommend them. Additionally, Arvidson offers a pool chemical program for the DIY pool owner. We bring in a water sample every other week for analysis and we pick up the chemicals needed to keep our pool crystal clear. We have not had a green pool since we joined that program. You know green pool only happens when you having people over... Arvidson offers as much, or as little pool maintenance as you want. I'm glad we gave them a shot; we've never felt the need to look elsewhere for our pool maintenance needs.

They over-sell on minor chemical needs and never, NEVER,.....ever,...return phone calls. They…read morejust seem arrogant and try to ream you on the infamous 'chlorine lock'.

Dug our pool 6" short, did not fulfill workmanship warranty for bad grout work, will not provide…read moreproof of purchase for hot tub so we can have warranty paperwork ourselves, makes promises he doesn't keep, unresponsive, worst customer service ever. Stay far away!!!

From the owner: Pool Design, Builder, Dealer Pool Service Cover Servicesread more

Jim has been taking care of all of our pool needs since the late 90's! he did a complete rehab of…read moreour 48 yr old pool last year! it looks amazing! Jim, Kevin, Bob and the staff are wonderful to work with. From opening the pool to closing they provide A+ service!

Jim and Kevin did a great job on my heater install…read more Great people to do business with and reliable.

When opening my pool - used a net to clean some one of the stuff off of the cover and dumped…read moreeverything from the top of the cover into the pool - came back and did nothing - they suck -I still am having problems - They think they are an elite pool company but in reality, they will rip you off - better off finding out how to do it yourself - they ripped me off good - don't let them do that to you

Where do we start? I live in St Charles and basically we ordered an above ground pool filter…read moreCartridge on 5/16/25 and provided the specs and details to the staff member in the St Charles office. (bear in mind that they currently service our pool and really should have a database with all these details). Nonetheless, we wanted the filter for our pool opening at the end of May as we had family coming to town and were informed that it would arrive Thursday of the following week, May 22nd. It never arrived and I was informed that it 'missed' the large order that goes out 'once a week' and was informed that 'hopefully they will have it next week, May 29th at the St Charles office. Never arrived!! We waited another week but this time, having lost faith in the staff member in question, I called the Crystal Lake office and spoke with Dan from the service/stock room only to be told that they were having trouble sourcing the cartridge and he assured me that he would have a temporary onefor me by Friday, as they had ordered me the 'Top of the range' filter that is the best out there. And yes, you guessed it.....I never got a call Friday or anytime after that from Dan. In fact, the weekly service team arrived to my house on Monday, June 2nd only to ask if had received my filter, to which I said no. To make matters worse, I arrived home later on that Monday to discover that the service team had taken my dirty 2 year old filter that had been sitting out in the rain for weeks, washed it down and put it in the pool filtration system as an alternative. In the process, he washed the filter on my lawn and left about a 20 sq ft of white acidic residue on my grass that I am unable to remove. Fast forward to Wednesday and I received a call from Arvidson's Crystal Lake office to come pick up my temporary filter that day at the St Charles office. I happily drove there the same day only to meet the same staff member with a deer in headlights look and no idea what I was referring to and unable to locate a filter cartridge. I did receive a call yesterday from St Charles alerting me that the cartridge (original one, not the Temporary one) was finally here for pick up. I picked it up today, went through the process of emptying my filtration system only to discover that it was the wrong cartridge and nothing like what we ordered. Not even compatible to the same system. I have not reached out yet as I am too upset! What I did do was go on google and found my cartridge in two minutes and was shocked to discover that they retail for $72.99 (Hurricane model) and not the '$216.99' I was charged by Arvidsons. The incorrect one they sent retails for $92.99. That is a 233% mark up. Are you kidding me?? Needless to say my experience this year with Arvidsons has been a hugely inept one and extremely disappointing to say the least. The fact that I felt like I was being lied to on a number of occasions upsets me most, given that my background is in corporate client facing environments. Please tell me you can do better guys!

Gerry the manager is great but the customer service he relies on is subpar to say the least…read moreIf everything goes well you may get a deal but if you have a problem you are basically on your own. I'd recommend stay clear of this business

nightmare. ordered July 1 2023 received 8/16/23…read morefirst leak noticed 9/21/23 second leak noticed 11/28/23 third leak 4/12/24. this tub is inside A room specifically built for a hot tub. Didn't notice last leak until underneath the floor in crawlspace . Now they say it is out of warranty and I have to pay for the labor myself and will not take back. Checking in to small claims court now do not waste your money with this company. Even the tech said they are not very good.

I am writing to share my appreciation for the exceptional service I received during a recent…read moredelivery from Platt Hill Bloomingdale location. I purchased a 30-inch ceramic planter and was originally told it would be left on my driveway. However, upon arrival, the delivery man, Jeff, went above and beyond. He rang the doorbell to notify me of his arrival. To my surprise Jeff kindly offered to move the heavy planter closer to its final destination. In addition to all this unexpected act of kindness, Jeff positioned it so effectively that moving this heavy planter into its final spot was effortless. Thanks to his extra effort, the planter is now exactly where I need it. When I offered Jeff a tip to show my gratitude for his care and helpfulness, he graciously declined, saying he was just happy to help. It is rare to encounter such genuine professionalism. You are fortunate to have someone like Jeff representing your company.

I wanted an arborvitae hedge along the back of my fence. I found beautiful 8 ft Emerald Green…read morearborvitae that are perfect for my project. I had Platt Hill deliver and install and it was amazingly smooth. I am so happy with the trees, the installation and the quality of service and product overall. Highly recommend!