Hot Tub Tony's goes above and beyond. Always helpful and will answer any questions and concerns!…read more Wouldn't go anywhere else!

I called them 3 times, spoke to the woman who answered to setup a service call for my hot tub…read more All 3 times she took my information and told me I would get a call back from the service dept. Each time I called she acknowledged and saw that I had called before for this. The last time she assured me that someone would call me back. No one ever called back all 3 times.

We've been using Arvidson Pools & Spas for 5 years now, with complete satisfaction. Opening,…read moreclosing, maintenance as needed, they are consistently reliable and professional. We've had team Allen and Kevin a few times for opening and/or closing; excellent communication and proactive maintenance. I Highly recommend them. Additionally, Arvidson offers a pool chemical program for the DIY pool owner. We bring in a water sample every other week for analysis and we pick up the chemicals needed to keep our pool crystal clear. We have not had a green pool since we joined that program. You know green pool only happens when you having people over... Arvidson offers as much, or as little pool maintenance as you want. I'm glad we gave them a shot; we've never felt the need to look elsewhere for our pool maintenance needs.

They over-sell on minor chemical needs and never, NEVER,.....ever,...return phone calls. They…read morejust seem arrogant and try to ream you on the infamous 'chlorine lock'.

I called for a quote and they Showed up the next day. Friendly and quick. Got the job done and made…read morea new customer

Eddie and her team are great! Very communicative, timely and competitively priced. They are…read morefocused upon delivering quality product and being transparent with their customers on the status of the delivery schedule.

Moved into a house with a pool that Cada built in 1983, when I moved in 1999, I have been a…read morecustomer of theirs since then. There is no other pool company around that is as professional and friendly as Cada Pools. I have never known anyone more knowledgeable regarding water chemistry and the products they carry. Not to mention the service guys are very knowledgeable and get the job done right. If you have a pool and don't go to Cada, then you're doing something wrong. They literally take care of all the guesswork of owning a pool and treat you like family. If you need something and they don't have it, then they get it for you in a timely manner and help you out with it. As long as I own a pool, I will be a frequent flier at Cada Pools and Spas.

We just stopped at Cada Pools and Spas. We have already put a deposit on our favorite model at…read moreanother dealer. At Cada the salesperson said we should go next door to their green house to see the hot tubs. My husband said he would use the rest room first. The salesperson replied there was no restroom. We sounded surprised and he said that their customers typically don't spend more than 10 minutes. That told me all I needed to know about the quality of their hot tubs and we left.

We started using Arvidson's for our pool last year. We do the maintenance, so we use them mainly…read morefor testing water and buying needed chemicals. We've gone to a few other pool stores over the years. I found that Arvidson's is the best at understanding what pools need for the right balance, and then following up to ensure everything turned out okay. I went there two days ago, and I had a high level of ammonia in the pool. I have no idea how that would have happened. Rather than sell me an expensive round of chemicals, they told me to drain 1/3 of the water out of the pool and refill it. They said that would mean I would need less to balance the water. When I returned today, the Ammonia levels were low enough that I didn't need to do anything other than add (a lot) of chlorine. More than anything, I trust their judgment in chemically treating pools.

I would leave negative stars if this was an option…read more Bought a 18,000 dollar Caldera hot tub that was delivered 7-7-26. Spa was delivered with a bad front panel that has not been replaced yet because the replacement they sent was also damaged!! . Then the my IQ water testing system and air lines for some of the jets hasn't worked since day 1! I was told several times that I was at fault and I was in-capable and doing it wrong. BUT THE WHOLE TIME THE SPA WAS BUILT POORLY AND THE TUBES WERE PINCHED BEHIND THE TUB AND THE FRAME! Arvidson technicians came out for the 4th time and finally figured it out after they removed all the blow in insulation and compromised its retaining structure to find the issue on my two week old hot tub and tell me that they are going to cut the tubes and splice them together and slap the panels back on. NOT ACCEPTABLE! I paid full price for a new working unit from the factory not a screwed up build done on a Friday at 4 O'clock. ZZ in service told me they are filing a complaint with the manufacturer to get me a new tub and I haven't heard anything since 8-28-26 and it is now 9-24-26 now they don't answer my calls or call back STAY AWAY FROM THIS COMPANY

Do not use if you have an above ground pool. They do not care about you at all. We bought a…read moreheater from them. When they closed the pool they didn't empty the water and blamed us that the heater needed to be replaced and so we ordered a new one. They said it was due to our chemicals, which were always balanced. They installed the new heater and cut the liner which caused a leak. They told us they didn't do it. They didn't have time to fix it as their son got hurt. The pool wasn't leaking before the large cut in the liner where they installed the liner. They decided to come out to repair the liner. It didn't work. It was a bunch of blue goop brushed on. Again, they told us it was our problem and the people that installed the pool. I had a pool leak rest of the summer. I didn't pay the second half of the heater as my pool was leaking. They refused to fix it. I had two companies out here to look at the damage. This leak was not due to the original installation. It was from the install of the new heater where the tear was and the repair didn't work. It was an obvious slice where they installed the heater. Also when these companies came and looked at the old heater and they could tell the water wasn't emptied out of the heater when they closed the pool. Communication is horrible, they don't respond. The one gentleman who helps with chemicals is phenomenal, but other than that, the emails they sent me were mean. I paid for the other half of the heater as I had no choice. It was costly for me to continue fighting for a liner. Find another source if you can. They do not care about their customers and they take no responsibility for their work. They only have time for their in ground customers.

Ever since I got my swim spa from a different company , I've had nothing but problems and…read moreSplashtime gave me an opportunity to try someone new and they have been amazing. The response time, the customer service, the resolution to any of my questions has been spot on, and you would not go wrong working with this company.

Love our Tuff spa! We have had it a little over a year now, and use it almost daily. Installation…read morewas great when we first bought it, and Curtis has been great answering any questions we have had along the way. Best purchase we have made in a while!

Curtis was an excellent partner in assisting us to select the best tub for our application…read more On our deck, off the master bedroom, we now have our own private spa. This was an on-line purchase, after speaking with Curtis on the phone I knew he had earned my business. Delivery was professionally handled and right on time. After spending time researching for the best tub for us, there were no questions, it had to be a Tuff Spa, build in Arizona, energy efficient, lifetime warranty, now 6 months in, I could not be happier with our Tuff Spa, perfectly suited to us.

Jim has been taking care of all of our pool needs since the late 90's! he did a complete rehab of…read moreour 48 yr old pool last year! it looks amazing! Jim, Kevin, Bob and the staff are wonderful to work with. From opening the pool to closing they provide A+ service!

Jim and Kevin did a great job on my heater install…read more Great people to do business with and reliable.

When opening my pool - used a net to clean some one of the stuff off of the cover and dumped…read moreeverything from the top of the cover into the pool - came back and did nothing - they suck -I still am having problems - They think they are an elite pool company but in reality, they will rip you off - better off finding out how to do it yourself - they ripped me off good - don't let them do that to you

Where do we start? I live in St Charles and basically we ordered an above ground pool filter…read moreCartridge on 5/16/25 and provided the specs and details to the staff member in the St Charles office. (bear in mind that they currently service our pool and really should have a database with all these details). Nonetheless, we wanted the filter for our pool opening at the end of May as we had family coming to town and were informed that it would arrive Thursday of the following week, May 22nd. It never arrived and I was informed that it 'missed' the large order that goes out 'once a week' and was informed that 'hopefully they will have it next week, May 29th at the St Charles office. Never arrived!! We waited another week but this time, having lost faith in the staff member in question, I called the Crystal Lake office and spoke with Dan from the service/stock room only to be told that they were having trouble sourcing the cartridge and he assured me that he would have a temporary onefor me by Friday, as they had ordered me the 'Top of the range' filter that is the best out there. And yes, you guessed it.....I never got a call Friday or anytime after that from Dan. In fact, the weekly service team arrived to my house on Monday, June 2nd only to ask if had received my filter, to which I said no. To make matters worse, I arrived home later on that Monday to discover that the service team had taken my dirty 2 year old filter that had been sitting out in the rain for weeks, washed it down and put it in the pool filtration system as an alternative. In the process, he washed the filter on my lawn and left about a 20 sq ft of white acidic residue on my grass that I am unable to remove. Fast forward to Wednesday and I received a call from Arvidson's Crystal Lake office to come pick up my temporary filter that day at the St Charles office. I happily drove there the same day only to meet the same staff member with a deer in headlights look and no idea what I was referring to and unable to locate a filter cartridge. I did receive a call yesterday from St Charles alerting me that the cartridge (original one, not the Temporary one) was finally here for pick up. I picked it up today, went through the process of emptying my filtration system only to discover that it was the wrong cartridge and nothing like what we ordered. Not even compatible to the same system. I have not reached out yet as I am too upset! What I did do was go on google and found my cartridge in two minutes and was shocked to discover that they retail for $72.99 (Hurricane model) and not the '$216.99' I was charged by Arvidsons. The incorrect one they sent retails for $92.99. That is a 233% mark up. Are you kidding me?? Needless to say my experience this year with Arvidsons has been a hugely inept one and extremely disappointing to say the least. The fact that I felt like I was being lied to on a number of occasions upsets me most, given that my background is in corporate client facing environments. Please tell me you can do better guys!

Scheduled a rental truck at this location several days in advance, and on the day of the…read morereservation, I was informed that they had misplaced the keys after the previous check-out for the truck. My appointment was canceled but they could not give me another one and tried sending me to a different location half an hour away. The only good thing about the entire exchange is that after moving, I no longer have to visit this location.

On line store SUCKS!! Placed an order and gives you a date…read moreto expect at store., Date goes by, no notification that's it's running late etc.. Do on line assistant and said 48 hour return with up date.. Nothing,, called person,, it's on escalation status now to get an email the following day that it's out of stock.. Then why give me an expected date when no stock.. Menards doesn't even do that.. Will bypass this big box in future..