We bought our CalSpa Swim Spa from Hot Tub Tony's about 5 years ago and we have them come out to…read moreservice it weekly. I recommend this so much because they keep it sparkling clean and whenever I need a new cover or a repair they come right out and take care of everything. What a relief to have a team to count on and they take the worry out of ownership by handling whatever we need. We are super grateful. We are very happy with all of the pricing for service.

I purchased a home that had a hot tub installed by Hot Tub Tonys. The CalSpa brand has limited…read morelicensed service providers in the Chicago area so my support options were limited to them within a 30 mile radius of O'Hare airport. In the past 5 months I have had to have Hot Tub Tony's come to my property 3 times. On each of the occasions, emails and phone calls for support averaged over a week to get any response back. It took nearly 3 weeks to get a response of any kind regarding a blown heater during a recent cold spell. I've had issues with heaters, pumps and temperature regulation. No prices outside of a trip charge were communicated until after the technician left, including requests for warranty repairs that were not honored after I took possession of the property. I am still having issues with the spa and they company isn't standing by the work they have performed either at the original point of sale, or after new equipment was installed at my expense. I have tried to get support from Tony or ownership and told it wasn't necessary for him to follow up. The company can not keep up with the maintenance of the products they sell. The communication is the worst I have experienced with a small business, including using an AI answering service that is not intuitive and apparently goes to no one to answer all inbound service requests. I can't speak for the sales team, although those are the only people that answer the phone. Beyond that the follow up, quality of service, communication and price transparency are all missing the mark. I would recommend buying a product that has more service provider options (not CalSpa for Illinois) and a different company to service and maintain spas.

Another end to a wonderful summer with Arvidson's, closing today with Tim, who did another…read morefantastic job closing the pool, professional and knowledgeable. From service to testing, Arvidson has been our go to place. Great service, great people

Called company over a year ago and had to be put on a waitlist for a new plunge pool. Called and…read moreemailed several times over the year to see when a pool could be completed and after a year of trying to get in contact with the individual who is managing installation, was told that my address was too far in Chicago to have a pool installed. It took them over a year to tell me that and now I'm having to find another company and wait likely another year For installation of a pool. Completely unprofessional. Would not recommend.

I called for a quote and they Showed up the next day. Friendly and quick. Got the job done and made…read morea new customer

Eddie and her team are great! Very communicative, timely and competitively priced. They are…read morefocused upon delivering quality product and being transparent with their customers on the status of the delivery schedule.

Moved into a house with a pool that Cada built in 1983, when I moved in 1999, I have been a…read morecustomer of theirs since then. There is no other pool company around that is as professional and friendly as Cada Pools. I have never known anyone more knowledgeable regarding water chemistry and the products they carry. Not to mention the service guys are very knowledgeable and get the job done right. If you have a pool and don't go to Cada, then you're doing something wrong. They literally take care of all the guesswork of owning a pool and treat you like family. If you need something and they don't have it, then they get it for you in a timely manner and help you out with it. As long as I own a pool, I will be a frequent flier at Cada Pools and Spas.

I am highly disappointed with the opening service from Cada Pools and Spas…read more Their technician filled my hot tub and added chemicals directly over winter dirt and buildup. Unsurprisingly, the water became cloudy and dirty immediately after startup. When I drained it to see why the "fresh" water looked so bad, I found extensive filth left underneath. If a spa is too dirty to be filled, a professional company should pause, communicate, and offer a cleaning service--not just rush the job and waste expensive chemicals. Worse than the poor service was the management's defensive response (see attached text screenshot). When I reached out, Chryste entirely shifted the blame onto me for draining the dirty water. When I escalated to the manager, he sent me a photo taken by his techs to "prove" they did a standard opening (attached). Ironically, their own photo shows a technician standing directly inside the uncleaned tub shell in outdoor work boots, with visible grime and residue left on the contours right before they filled it. The manager tried to claim the dirt happened in the week after they left, completely ignoring that they filled a tub full of winter sludge and their own photo proves it. When I noted that mistakes happen and this was an easy fix, I was told I would have to pay them all over again. They hide behind "à la carte" contracts instead of exercising basic professional judgment or accountability. Based on this experience, I cannot recommend this business

We started using Arvidson's for our pool last year. We do the maintenance, so we use them mainly…read morefor testing water and buying needed chemicals. We've gone to a few other pool stores over the years. I found that Arvidson's is the best at understanding what pools need for the right balance, and then following up to ensure everything turned out okay. I went there two days ago, and I had a high level of ammonia in the pool. I have no idea how that would have happened. Rather than sell me an expensive round of chemicals, they told me to drain 1/3 of the water out of the pool and refill it. They said that would mean I would need less to balance the water. When I returned today, the Ammonia levels were low enough that I didn't need to do anything other than add (a lot) of chlorine. More than anything, I trust their judgment in chemically treating pools.

I bought my above-ground pool from Arvidsons about 20--yes, 20--years ago. I have continued to…read morehave it serviced by them all this time. We buy our chemicals from them, have the water tested for free by them, have the pool opened and closed by them. When we needed any kind of new equipment, I have entrusted the knowledge and service provided by their Service Department. I have especially enjoyed working with Peter, ZZ and Sheryl. Recently, I ordered the wrong service and Sheryl made it right without blaming me or overcharging me to get it fixed. I trusted them to deliver and install a pool beloved by my children and now my grandchildren. Thank you.

Do not use if you have an above ground pool. They do not care about you at all. We bought a…read moreheater from them. When they closed the pool they didn't empty the water and blamed us that the heater needed to be replaced and so we ordered a new one. They said it was due to our chemicals, which were always balanced. They installed the new heater and cut the liner which caused a leak. They told us they didn't do it. They didn't have time to fix it as their son got hurt. The pool wasn't leaking before the large cut in the liner where they installed the liner. They decided to come out to repair the liner. It didn't work. It was a bunch of blue goop brushed on. Again, they told us it was our problem and the people that installed the pool. I had a pool leak rest of the summer. I didn't pay the second half of the heater as my pool was leaking. They refused to fix it. I had two companies out here to look at the damage. This leak was not due to the original installation. It was from the install of the new heater where the tear was and the repair didn't work. It was an obvious slice where they installed the heater. Also when these companies came and looked at the old heater and they could tell the water wasn't emptied out of the heater when they closed the pool. Communication is horrible, they don't respond. The one gentleman who helps with chemicals is phenomenal, but other than that, the emails they sent me were mean. I paid for the other half of the heater as I had no choice. It was costly for me to continue fighting for a liner. Find another source if you can. They do not care about their customers and they take no responsibility for their work. They only have time for their in ground customers.

Ever since I got my swim spa from a different company , I've had nothing but problems and…read moreSplashtime gave me an opportunity to try someone new and they have been amazing. The response time, the customer service, the resolution to any of my questions has been spot on, and you would not go wrong working with this company.

Love our Tuff spa! We have had it a little over a year now, and use it almost daily. Installation…read morewas great when we first bought it, and Curtis has been great answering any questions we have had along the way. Best purchase we have made in a while!

Curtis was an excellent partner in assisting us to select the best tub for our application…read more On our deck, off the master bedroom, we now have our own private spa. This was an on-line purchase, after speaking with Curtis on the phone I knew he had earned my business. Delivery was professionally handled and right on time. After spending time researching for the best tub for us, there were no questions, it had to be a Tuff Spa, build in Arizona, energy efficient, lifetime warranty, now 6 months in, I could not be happier with our Tuff Spa, perfectly suited to us.

Jim has been taking care of all of our pool needs since the late 90's! he did a complete rehab of…read moreour 48 yr old pool last year! it looks amazing! Jim, Kevin, Bob and the staff are wonderful to work with. From opening the pool to closing they provide A+ service!

Jim and Kevin did a great job on my heater install…read more Great people to do business with and reliable.

I recently bought a Hot Springs Spa from Arvidson's Pool's and Spas. After looking at American…read moreSale, The Great Escape, and Arvidson's we decided to go with Arvidon's. I am so glad we did. Not only did I get a great price (I shopped around) but the service from the locally owned company was AMAZING. The store manager, Jim McLernon has been great to work with and really cares about his customers satisfation. Buy from this company! You won't be sorry!!!!

Where do we start? I live in St Charles and basically we ordered an above ground pool filter…read moreCartridge on 5/16/25 and provided the specs and details to the staff member in the St Charles office. (bear in mind that they currently service our pool and really should have a database with all these details). Nonetheless, we wanted the filter for our pool opening at the end of May as we had family coming to town and were informed that it would arrive Thursday of the following week, May 22nd. It never arrived and I was informed that it 'missed' the large order that goes out 'once a week' and was informed that 'hopefully they will have it next week, May 29th at the St Charles office. Never arrived!! We waited another week but this time, having lost faith in the staff member in question, I called the Crystal Lake office and spoke with Dan from the service/stock room only to be told that they were having trouble sourcing the cartridge and he assured me that he would have a temporary onefor me by Friday, as they had ordered me the 'Top of the range' filter that is the best out there. And yes, you guessed it.....I never got a call Friday or anytime after that from Dan. In fact, the weekly service team arrived to my house on Monday, June 2nd only to ask if had received my filter, to which I said no. To make matters worse, I arrived home later on that Monday to discover that the service team had taken my dirty 2 year old filter that had been sitting out in the rain for weeks, washed it down and put it in the pool filtration system as an alternative. In the process, he washed the filter on my lawn and left about a 20 sq ft of white acidic residue on my grass that I am unable to remove. Fast forward to Wednesday and I received a call from Arvidson's Crystal Lake office to come pick up my temporary filter that day at the St Charles office. I happily drove there the same day only to meet the same staff member with a deer in headlights look and no idea what I was referring to and unable to locate a filter cartridge. I did receive a call yesterday from St Charles alerting me that the cartridge (original one, not the Temporary one) was finally here for pick up. I picked it up today, went through the process of emptying my filtration system only to discover that it was the wrong cartridge and nothing like what we ordered. Not even compatible to the same system. I have not reached out yet as I am too upset! What I did do was go on google and found my cartridge in two minutes and was shocked to discover that they retail for $72.99 (Hurricane model) and not the '$216.99' I was charged by Arvidsons. The incorrect one they sent retails for $92.99. That is a 233% mark up. Are you kidding me?? Needless to say my experience this year with Arvidsons has been a hugely inept one and extremely disappointing to say the least. The fact that I felt like I was being lied to on a number of occasions upsets me most, given that my background is in corporate client facing environments. Please tell me you can do better guys!

Scheduled a rental truck at this location several days in advance, and on the day of the…read morereservation, I was informed that they had misplaced the keys after the previous check-out for the truck. My appointment was canceled but they could not give me another one and tried sending me to a different location half an hour away. The only good thing about the entire exchange is that after moving, I no longer have to visit this location.

On line store SUCKS!! Placed an order and gives you a date…read moreto expect at store., Date goes by, no notification that's it's running late etc.. Do on line assistant and said 48 hour return with up date.. Nothing,, called person,, it's on escalation status now to get an email the following day that it's out of stock.. Then why give me an expected date when no stock.. Menards doesn't even do that.. Will bypass this big box in future..