You know, they say that the most difficult patients are former employees because we know what…read morehappens behind the scenes. Well, as a former employee myself, I never expected to become a patient, especially not an ICU Heart patient. It has been so long since I retired that nobody there knew me except for one nurse. I was very grateful for the level of professionalism I was accorded and the timeliness of everyone involved. Having a Triple Bypass is no picnic. However, the staff continued to assure me all along the way. All accommodations were made for my needs and that of the Mrs. Staff were exceedingly polite and very patient with us as we navigated this 'other side of the coin'. Everyone from Registration all the way to the CNA that wheelchaired me to the exit door were very nice. It is amazing how differently people come across when your life is in their hands. I am exceedingly grateful and appreciative of all the staff and care I received while I was there. Now I am home and completing recovery from my successful surgery. I feel great and look forward gratefully to the next few decades this surgery has provided me.

The only reason I cannot give 5 stars, Emergency room is way understaffed and often takes many…read morehours to be treated if not critical. However, when moved to see an ER doctor the care is top notch. Cardiac Care Unit is absolutely the best. Doctors, Nurses, Surgeon's, all who give care are absolutely above the curve.

Dr Chappell-"One" of my many, many faves! Miss you…read more Hi Jay from, Nurse Paula

Saved my brother, Don, after he died on the table...highly recommended by his peers and associates…read morein the medical profession.

Recently went to appointment at the heart specialist there and they're good doctors and everything…read moreand all that and this is not as much as about the service you get from them as far as the service that's in the lobby there they got vending machines right there when you walk in the stuff and I needed to get a candy bar for the person I was with and lo and behold that when I went to get one stuff I didn't realize it but they charged me $10 for one single Kit Kat bar and those vending machines that are in the lobby those bending machines shouldn't even be there if they're charging that kind of outrageous price for a candy bar I don't know why they would be letting somebody that has vending machines in the lobby charge that much but don't ever use the vending machines in the lobby at the Heart Group there it is highway robbery 9

I was needlessly prescribed Amiodarone by cardiologists at the McKenzie Heart Group. The…read moreaftereffects of ataxia has permanently effected my balance.

We took my 95-year-old father to the ER for persistent pain in his belly. Within the hour, he was…read moreseen by an ER doctor. Within two, he was roomed in the ER and had a number of tests within the next hour. It took hours to get a room in the overnight stay part of the hospital, but the ER room was private, and we were well attended during the wait. He ended up staying four days and nights. My mother and I were by his side 12 hours a day. Without exception, every single doctor, nurse, aide and other specialist he had during that time was kind, patient, watchful, and positive. They did their best to answer all my questions and were quick to respond to our needs. My father has dementia. He had some serious ups and downs during his treatment, yet when he was discharged, he spoke only of how nice his time had been. He spoke repeatedly about how much he had enjoyed "spending time with the family" and getting to know the younger ones better. This is the strongest testimonial I can give for this hospital. He thought he was surrounded by his sprawling family. The rooms may be small and crowded, but this place has heart and that is what matters to me.

Special thanks to nurse Dawn, on the 3rd floor, and all the awesome folks at McKenzie Willamette…read more Dawn and many others are all angels in my book. I actually hated to leave. I hope I never have to go to any other hospital other than McKenzie Willamette. Our community is lucky to have them.

Dr. Bergin unnecessarily prescribed amiodarone for my sporadic afib. This medication has left me…read morewith permanent harm.

Stay away if you care about your health and that of your family's, go to McKenzie Willamette…read moreinstead! I cannot begin to document the trouble I have had with this hospital. I was given a drug for an illness I never had and my heart stopped keeping me there for 20 days. This happened in 2009. This month I had chest pain and the doctor could "tell by looking" I didn't have a heart attack and chose not to order any tests only to lie and say I refused them. Not to mention you will wait for hours and they may or may not help you. If you escape alive the bill will be off the charts. MW has a 3o minute wait period and better beds.

I've been a patient at this office for about 18 months, and it started a little rough, but has…read moreimproved there Greatly. First, they listened to constructive criticism and improved their processes and seen an influx of more capable and caring staff. My GP, Patricia Trublood has been the best care I've received while living in Eugene. She carefully studies my medical history, acts as a hub for all of my specialists, listens intently, stays on top of my case and celebrates my wins. Her dedicated assistant Elena extends the same level of care. Same goes for Griffith, their Nutritional expert.

Update: After sharing my feedback via link to a survey One Peak texted me this morning, I was…read moreimmediately called by the clinic's Practice Supervisor, Martanique. She genuinely wanted to hear about my experience. She listened to me and validated my feelings and the reaction I had to the Trazadone Rx and then asked if I would be willing to meet with another Dr. that takes a more natural approach towards treatment. She was very professional and caring and an asset to this clinic. I was excited for my first appointment with one peak after hitting 40 and just feeling "off" in a number of ways from slowed metabolism, to irregular periods, and just overall changes that I wondered might possibly be due to hormone levels. Upon scheduling a telehealth appointment, I received the standard-issue new patient packet to complete with all of my personal information and history. The packet also asked me to list my preferred pharmacy and reason for my visit. The appointment finally came around and initially it was an office staff member who logged on to check me in. She asked me number of questions that had already been answered in my new-patient packet, including my preferred pharmacy, but I thought, NBD, she's not the Dr. and may not have access to that information. Finally, the provider, Lauren Sadowski, logged onto the call and again asked me a number of questions about myself that were already included in the new-patient packet as well as the preferred pharmacy question **again. Next she asked me the reason for my visit so I shared with her my concerns and that I was interested in getting my hormone levels checked in case that had something to do with my recent (ish) struggle with weight gain. From there she asked me how much sleep I was getting so I explained that I'm a light sleeper and that it's because I have a young daughter and sort of feel like I sleep with one eye open ever since she was born just in case anything happens in the middle of the night. She then asked if i'd ever taken any medications for sleeping and I shared that I had not taken anything stronger than benadryl and referred to the above reason: I have a young child and worried that if I was taking heavy sleep medications it could disable me from waking promptly or being able to drive in the event of an emergency, to which she replied that I didn't need to worry about that because if there ever was an emergency, my adrenalyn would kick in and I'd wake up. I thought,"hmm.. kind of a wing-it approach to sleep medications and their side-effects, but ok". She then told me she was prescribing me a drug to help me sleep (un-requested) called Trazadone. So, before the call ended I looked up the medication on my phone and was a little surprised to read that it was a popular antidepressant that boosts serotonin levels. I was almost scratching my head on the zoom call because never had she asked, or had I shared that I was feeling depressed or that my mental health was poor. And was a little weirded out that she was so quick to prescribe me something that, by definition, would alter my serotonin levels whether or not drowsiness was one of the popular side-effects. Then she scheduled me for four more appointments with no real answers on what could be wrong with me other than her epiphany that i was obviously tired. So, we ended our call and I was handed off to another scheduler for the next wave of appts when I was, again, asked (4th time now) what my preferred pharmacy was. Not that it mattered because they ended up sending the Rx to the wrong place anyway. I let the incorrect pharmacy know that I would not be filling the Rx and just this morning called to cancel all the follow-up apts that were made for me. I had high hopes but what this visit was missing was the appearance that anyone cared or had any interest in paying attention to details when moving me through their systems. I logged in to talk about one thing and was prescribed a medication that treats something TOTALLY different. I then dug a little deeper and realized that while these positions are filled with Physician Assistants who are legally able to prescribe drugs, that doesn't mean that they have as much experience or educational training to diagnose and prescribe as a Dr. does which is a little scary once I started thinking and wondering about all the other drugs they have started patients on that they don't need. Anyway, that's just my two cents. Overall opinion is that these employees are lacking attention to detail, personalized patient interactions and care and overall experience.