I brought my vehicle in for a diagnostic last year because of engine or transmission issues. At first they said they were done, but didn't diagnose the issue, so I pressed them and they did a more thorough check. After they were done, they recommended a bunch of work which is to be expected. When I started the car to drive off, it sounded like the muffler was removed. I went from having a car that would drive fine in town but knocked at highway speeds, to one I was embarrassed to even start. I ended up selling it to a different dealer. I would NOT recommend their service department, and will not consider them for future car purchases. read more

I was impressed with this dealership when we first bought our 4Runner five years ago. They went above and beyond to get me my vehicle. Now they sent me a rude email asking me to sell them my car because they have a customer looking for one. So? It's not my responsibility to sell my vehicle I love because a potential customer wants one. I replied back with NO. Then instead of accepting said NO, they decide to send texts. if I wanted to sell my 4runner (which I don't) I wouldn't go that far away from my home. there are toyota dealers closer to me I could unload my vehicle. Overall they aren't a bad dealership but I'm unimpressed with their recent behavior. They shouldn't be going through previous customer's information begging them to sell their car to them. read more

We bought a Sienna and a Tundra from Sam Leman, both for Nick McNeely. He was very knowledgeable about both vehicles, walked us through any questions we had, and provided a no pressure purchasing experience. I Would highly recommend visiting Nick at Sam Leman for your next Toyota. read more

Sebastian Garcia is a great salesperson! He listened carefully to what I wanted, showed me several options & ensured I knew the features of each. He made sure to put me in the car I wanted for the test drive & showed me how options worked and was respectful and considerate. I've never had such a positive experience buying a car before -- and he found me the right car at the right price, too. Ask for Sebastian!!! read more

Sam Leman Toyota Bloomington - 2025 Toyota Camry SE hybrid in reservoir blue - Car Dealers Near Me - Bloomington, Illinois

when my last car broke down I went in just to talk options but seller Hunter Yoder helped set me up with my dream car! He really listened to my wants and concerns and took the time to explain everything and answer all my questions. Everyone there was super friendly and went out of their way to make me feel welcome and supported. 10/10 experience. Totally recommend this dealership and Hunter specifically for your next car buying adventure! read more

I got prompt and professional services from Damian and Jake. I guess because Sienna that we purchased is too hot on the ice, we did not negotiate about the price. Their services remain high qualify. If you ever compare the attitude from other dealers who are aware of the model you want to purchase, you would notice they dont care whether you want to purchase in their store, because they can easily sell Sienna to whoever. I think this makes Damian and Jake outstanding: they are caring and professional. No BS, which i like a lot. read more

This dealership has had my 2019 Jeep w/17500 miles on it for 5 weeks now , and no one there has a sense of urgency regarding fixing my vehicle. Last Friday, they said "we can't figure out what's wrong, come pick it up". Imagine that, in other words they told me " even though I had an extended warranty, "tough luck pal"! We brought the vehicle home and my wife went to turn it off after parking it in our garage! All the lights inside the car started going crazy, just like in our original complaint. She turned the ignition off, pulled the FOB out, and the car kept running and there was no way to turn it off. So, a flatbed truck was called and it was hauled to the dealership and the engine was still running. I called numerous people at the Customer Complaint Resolution and no one answered their phone. I left two messages. After a satisfactory amount of time had passed with no callback, I tried a third time and did reach someone. I gave her my case number that I had received previously over a week ago, and we discussed my situation. I told we are now on week five without a vehicle.I told her we checked two times a week every week and the only answer was "We can't figure it out how to fix it". She told me that wasn't her understanding. She said, they were told that the dealership was waiting for approval from a third party. Then said, the car will be repaired tomorrow. At this point, I wanted to hit something! Besides poor customer service, this dealership has no one with a sense of urgency, and somebodies lying through their teeth. Be careful dealing with this dealership. Don't buy from them, run away instead. . read more

Sebastian Garcia was patient and listened to us. We got the car we wanted and he assisted us every step of the way.

I've had the pleasure of working with Nate twice. Jan 2019 was with a Used Nissan Murano Leman had on their lot. Which turned out to be a very good car! Most recently, Jan 2020, I decided it was time for an upgrade. I did research on other cars and was ultimately undecided on two. But one was a new Camry. Given how respectful and easy Nate to work with, I chose to come back here. When I texted him, he knew who I was. It was nice when i realized that. When it comes to Toyota, I have a specific admiration for them. In 2009, a 1992 Camry saved my life when the 17+ year-old airbag deployed when my car landed "in a tree" when I fell asleep driving. Nate wants you to but a car, but you'd never know it from his demeanor. He won't pressure you into anything. You're immediately treated like an old friend from back in the day. He let's you lead the conversation. And he works with finance to get the best you can for your money. Rick and the rest of the service department has also been a great help with understanding any problems I have had. It was with an ultimately benign system that allows you to remote start your car from your phone (honestlynot that important). And they figured it out, when everyone was telling me "it's probably the app". It took some thinking outside the box to figure that one out, as no one had ever seen it before! I can say I love my new Camry. But don't take my word for it. Go talk to Nate and the rest of the team. If they can help you, as they have me, they will do everything to make things happen!! read more

Sam Leman Toyota Bloomington - My car meeting the business-end of a tree - Car Dealers Near Me - Bloomington, Illinois

So I went to buy a 25 Camry there, and I made an offer. At first the sales manager Jacob said that if he hadn't sold the car by Tuesday then he would take the offer. Monday he contacted me and asked me if I'd like to come get the car that it was mine. I said I couldn't come on now because I had somebody coming to my house. This was at about 4:30. He said that's fine we would see you tomorrow. He informed to me that he was off tomorrow that I would be dealing with somebody else. I was like that's fine. Of course I was happy. I had had an extremely bad broken leg that I had been immobile from for 5 months so I am just barely getting around with a walker so my 12 year old daughter helped me I empty everything out of my car that I was trading in to get it ready for the next day. The next day I'm at work and I get an email confirming that I'm going to be there at 3:00. I took off an hour and a half from work so I could get there in time and have time to go by the bank and get my down payment money. A couple hours later I get a phone call saying that they sold the car to somebody else. I don't understand how they can tell me that it's my car, confirm an appointment time and then do that. This is extremely atrocious business practice I will never ever do business with this company!!!! read more

We went in for a checkup and a recall inspection. Essentially for 1 hour of shop time they charged $700. They even chargedus $65 to put in a cabin air filter that took 0 seconds. Amusingly, they also made a point of mentioning that our car was cleaned... It was not cleaned in any way. Overall I'd try someplace else unless you money you need to get rid of or have a warranty and it's free. read more

I worked out a deal with the sales person and sales manager over the weekend. I told them I would be in on Monday afternoon to bring the check from the credit union and sign all the paperwork. I was unable to get tot he dealership Saturday before they closed but I offered to put something down on my credit card, the sales manager said not to worry about it if I was coming in on Monday. I emailed him on Monday morning around 10:00 and said I had the check in hand and will be there around 3:45. He replied back that he would see me then! Around 1:30 I get an email from the sales person saying they sold the truck. I contacted the corparate general manager and discussed it with him. He agreed they chould have contacted me before sellign the vehicle to verify I would be there to close the deal. He said he would get with the sales person the next day and have atalk with him He said they will at least find me another vehicle about the same or better at the same price. The next afternoon I got a link to the companies inventory and said to let me know if they could help. A far cry from what I was told and they have not gotten back a hold of me even after I reached out to the GM again. DO NOT TRUST THIS PLACE, THEY HAVE NO INTEGRITY AND JUST TELL YOU WHAT YOU WANT TO HEAR. DO NOT BUY FROM HERE. SINCE THIS HAPPENED I HAVE HAD TWO OTHER FRIENDS WITH BAD EXPERIENCES FROM HERE AND WILL NEVER BUY FROM A SAM LEMAN AGAIN. read more

I personally recommend Sam Leman Toyota and more specifically Alfonso Masson. This man is AMAZING! I've been buying cars for over 20yrs now and Alfonso gets the job done. He helped us find the best car on the lot that fit out needs as well as helped ensure it met our budget. It was late on Saturday and the shop wasn't around so he personally detailed our car while we signed and paid. I've never had someone so dedicated to making the experience an amazing one as Alfonso did. I truly say if you are in the market for a vehicle be sure to stop by Sam Leman Toyota and YOU MUST .. Now this is a MUST, stop and ask to work with Alfonso Masson, you will not regret it!. I would wager to say the hardest working man in the Car business. read more

Greg McCullough is good to work with. Not pushy, respectful, willing to work with you. Although I didn't end up buying a Toyota, I would certainly return to work with Greg. Their new location is fantastic: light, bright, clean and near interstate which is great for test drives. read more

Sam Leman Toyota Bloomington - Refreshments area - Car Dealers Near Me - Bloomington, Illinois

I worked with Michael Harris to purchase my new 2022 RAV4 XLE. He was very responsive, great with communication, and answered any and all questions that I had. He made buying a new car easy and stress free! Highly recommend. read more

if it was possible to give less than a one star review, I would. Waited over a week to post this review because I was so infuriated by the way I was treated when I went to purchase a car I need a car as soon as possible. I started talking with one of the sales personand we made an appointment for a test drive. I had previously driven this auto at other dealerships, so it's very familiar with the car. It did not have everything I wanted but because it was readily available, I was ready to make a compromise. and we made an appointment for a test drive. I had previously driven this auto at other dealerships, so it's very familiar with the car. It did not have everything I wanted but because it was readily available, I was ready to make a compromise. my problems began when we actually started talking numbers. I wanted them to quote me what a payment would be at a particular interest rate. I had already talked to my bank and was preapproved for that amount. They repeatedly kept coming out with a range of numbers. I clarified thinking I had not made my expectations clear. The sales person kept coming back with the same range of numbers. Eventually, the sales manager came on the floor and said he wanted to sell me the car and what they need to do. I told him what I needed and he said it was prohibited due to the fair lending act was. At this point I've been shopping for the car for over a week and have been to a variety of dealerships in the Peoria, Bloomington area, and the Quad cities . None of these other dealerships had quoted me this. Eventually, they finally told me what the interest rate range was, which was the low end significantly higher than what I was preapproved for.. None of these other dealerships had quoted me this. Eventually, they finally told me what the interest rate range was, which was the low end significantly higher than what I was preapproved for. The sales manager wanted to know how could they make this deal happen. I told him at this point he was going to have to sweeten the offer and "the interest rate I was preapproved. I was perfectly willing to wait to get the car for a day and to go to my bank if they did not want to handle it. I came prepared with my checkbook, but walked out without a car . They were very disrespectful to me, and I believe it was due to the fact that I was a woman and they thought that they could intimidate me. I had done my research. I knew what I qualified for. I verbalize this to them and they said no this was standard treatment. I feel very sorry for anybody who has purchased a car from them. The story does have a happy ending. I've always told my children to get their heart set on one particular car or one particular house when they're looking to make a major purchase. There will always be another car. the following morning, a sales person I only talk to by phone called me and had a car that met my needs even better than the car I had walked away from. We did everything possible we could by phone and I went to the dealership, Saturday morning, completed the transaction and drove out of the showroom in approximately one hour. And that included returning a rental car. good luck in your car shopping read more

so we received this letter about my Toyota Avalon like five days ago we call about it today. Someone tells us to come in so we could have a look at the car and talk about trading it in or selling it to them. We end up going to Sam , Lehman Toyota in Bloomington, Illinois, and immediately we were greeted by Hugo. We tell him that we're coming to see someone else and he continues to talk to us And have us sit down at his desk. Immediately without running credit or asking what we would like to put down or even looking or appraising my vehicle he says sorry we can't get a price change then he starts walking away, talking to other people playing on his phone and helping other customers while we're sitting at his desk he comes back and asked do we want to do a credit check but he's 100% that my car payments will still be $750 a month sidenote, I bought this car three years ago with a 530 credit now my credit is 710 not the best but not the worst. I have no debt on my credit anyways. We say yes, he says to sit at his death, and fill out everything as he proceeds to go and play with his other friends. And help other customers with their cars we finish the credit check and someone else came over to help us send credit check in because he was too busy playing on his phone. We wait 30 minutes he never comes back and when he did come back, another customer walked in the store he says welcome to Sam Leman can I help you with anything The Guy told him when he was looking for he had a guy come stand at the table with us started filling out stuff finding with the guy was looking for. He says we have two vehicles in the lot. Proceeds to walk him out the door to look at these vehicles while we were waiting so we walked out. I'm not saying this about all of Sam Leman Toyota, but Hugo was not professional at all. This has ruined our experience and lost him a sell. I honestly am not trying to pull the race card but if I were anything else, but black, he would've helped a lot more you just had to be there. It's like he was disgusted to even talk to me. read more

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I was just in there, getting ready to trade my car and I had a salesman name was Hugo. He seem very unprofessional, too busy for his client and didn't care so I left I walked out. I wouldn't buy a car from him. read more

Our Overall experience with this dealership has been awful. They are incompetent and very pushy. we had to jump through so many hoops with them, to fix things they did wrong. We wouldn't purchase from this dealership again. read more

[3x car purchaser at this location] Three star review for a couple of reasons: some of the salespeople are quite pushy and overtly condescending. You may also find scuff/abrasion marks inside the cabin of your vehicle after a servicing so just beware and it may be in your best interest to bubble wrap certain 'scuff-prone' areas due to their tendency to not think all that much about it. Although they did cover up the scuff through a separate appointment and fill my tank, so that much can be appreciated. But it happened again on a different servicing, only difference this time, I had taped over the spot that was scuffed last time during service and there just so happened to be a scuff over the tape in that same spot. Luckily I prepared this time eh. Oh, and professionalism seems to be their last priority. I don't know of a respectable business that considers calling their customers "buddy" as opposed to "sir" or the customers first name professional but as they say, "I'm not your buddy, pal". This is a business, not a night out w the boys. If these three scenarios didn't set off any red flags for you, then more power to you. I just won't be giving my business to a place that doesn't have basic respect for me as a customer or my vehicle. read more

Working with Jason Goble made the car buying experience smooth and painless! He was very friendly, knowledgeable, and professional. From the time we walked in the door to the follow up service he has provided since driving off the lot, the service has been top notch. I would definitely recommend Jason, Jake, and the Sam Leman team to anyone interested in buying a car! read more

Do NOT buy a car from this place. Their operation feels more like Bob's Used Cars than a licensed Toyota dealership. Negotiating with them on the price of my trade-in and the car I bought was not a good experience. The salesperson, Tony Clark, and the sales manager, Jacob Perry, who was also working on the deal, literally played the "I have a wife and kids to feed" line which is extremely unprofessional if you ask me. The afternoon I was there I had another appointment to go to at another dealership. They were PISSED I wasn't buying the car right then and there and let me know it. Jacob Perry glared at me so hard I thought the flesh was going to melt off his face. Even after I came back to buy the car after my other appointment, they were still giving me standoffish vibes. THEN a week later I see a hubcap is missing. I think to myself "I bought this car a week ago and it is already falling apart, literally." I call Tony Clark, the salesperson. I explain the situation and he says "well, people do bad things sometimes, ya know what I mean?" insinuating that someone stole it....one plastic hubcap...off a Toyota Prius... When I suggested that maybe a mechanic hadn't put it on quite right, he said nope, that wasn't possible. Then, he tries to sell me a hubcap for $110. After a quick Google search, I found one on ebay for $30. I think I'm going with ebay. The only good guy there that I interacted with was Seth Shepard in financing. Great guy - competent and efficient. Update: The sales manager called me 20 minutes after I posted this review and offered to pay for my new hubcap. It kind of seemed to me like he was trying to buy off my poor review of the dealership by offering to pay for my hubcap... read more

Terrible service department. Took over 2 hours to service my car. The car was left multiple times just sitting there not being worked on, while I sat there and waited!! I was given excuses that my car was being thoroughly inspected and that was why it was taking so long. Really? Tell your lies to someone else. I have eyes and can see it was not being worked on efficiently. Plus, don't forget not all people are stupid. Some might believe that, but I have more experience with other Toyota Service centers that had my car in and out for the same service, no 2 hour wait. In addition, MANY employees were not wearing masks properly, this is IF they were wearing them at all. I did not feel my health was at all protected here and will never return to this dealership for anything. Such an utter disappointment. read more

Don't think they could have executed better! High marks for integrity, performance and pricing. Although I was an out of town Tacoma buyer, at no time did I feel uncomfortable or at a disadvantage. They deal went smoothly and quickly. My three local Grand Rapids dealers all led me to believe the trim level desired was not being manufactured, but through Auto Trader found one on the lot at Sam Leman. At least one GR dealer tried to gouge with a $1335 "processing fee", which was not even brought up at Leman. The two folks that helped with Sales (Ray Hess) and deal processing were highly professional. Any buyer including from out of town should feel very comfortable working with Sam Leman read more

Drove all the way from Ohio and would do it again in a heartbeat. Thanks Damian for all of your help. It's rare to find a salesman who is honest and sticks to their word when it comes to trading in vehicles and giving you the price they promised. Not to mention the amount of time and effort you put in to make sure I had an exceptional experience and left happy. Thank you!!!! read more

Called on a coming soon ad, I was told the car would need to be serviced and inspected ,and would be ready by Monday and they would be in contact, Monday came and they contacted me to tell me they sold the car Saturday? How does that work? read more

Fair and honest. Ray was great to work with, informative and easy going. Made the sales process seamless with no push to close a deal. Simply sharing information. Thanks Ray read more

Had amazing quick help from Hugo and team here. We were visiting from out of state where the vehicle we were looking for was very hard to find where we were visiting from. Hugo was prompt in all communication and was able to help us, within 24 hours, drive our vehicle off the lot. We still have a 14 hour drive home but we are extremely grateful that we will be able to do it in our new car! read more

Went in for my Highlander oil change and ended up buying/trading my truck. I worked with Derrick Jones (he's the man) nice guy to work with not at all pushy and made it easy. I would have gave 5 stars but I dealt with a finance guy later named Bleen who if I dealt with first I would have left no matter how good of a deal, but anyways deal with Derrick and you'll have a good experience. read more

Who can I talk to about lug nuts on my front tire that was not tightened? Thank goodness I now have a dependable mechanic that I can trust. Your all about the money and suck on service. Customers might want to think about their safety because you don't. read more

What a great and easy experience purchasing a new truck. I have bought a lot of cars and trucks over the years and Hugo was one of the best car salesmen that I have ever dealt with. He followed up quickly and politely, even after I presented him a deal that everyone told me was impossible. He got it done. I was so impressed with how hard he worked that a friend is now buying a truck from him as well. Great job as well by the sales manager Jacob and the financing manager Blenin. These guys all are truly the best. read more

Tried to help a relative buy a car here. The salesperson and manager were shamelessly trying to squeeze every cent for themselves to the point of even delaying and blocking my relative from using Toyota Financial Services for financing, as well as not allowing him to use his own credit union from which he had financing pre-arranged. They said that they only want people using their preferred lenders who give them kickbacks! They're also marking up each model well above MSRP. The joke is on them, he ended up driving to the Chicago suburbs to get a different new Toyota (which came almost to the same price as Leman's OTD when you include the sale the other dealer offered, without even knowing he'd already been shopping around), and that dealer had no issues with him bringing his own financing, and gave him a discount. It'd be nice to support a local business, but when the local business is greedy to the point of charging thousands more, a simple trip up north is worth it. read more

Went in to inquire about a Tacoma they were not responsive for a week and when went in a second time gave me an insane price $2k over MSRP when I was quoted a price of $2K under MSRP at another dealership. I have no idea how they can stay in business trying to sell cars at the price they do. People really over pay for stuff in this town. read more

Just purchase a used Jeep Compass. Pablo was an excellent salesperson--knowledgeable about the vehicle and other similar vehicles, honest about what we were getting, and efficient with our time (which we really appreciate). Overall, excellent experience with Sam Leman Toyota. Thank you!! read more

This place will take advantage of the elderly. My father went in to finance a vehicle and told them he wanted to finance through CEFCU. They told him he wasn't approved through CEFCU. After reviewing the paper work on the thumb drive for my dad, the bank they financed through had a double interest rate than CEFCU. They had also increased the amount of the car by $800. I immediately took this matter into my hands for my dad and contacted the dealership and CEFCU. CEFCU confirmed that they had never even submitted the loan at CEFCU. The dealership agreed to discard the loan through the other bank and submit the loan through CEFCU. However at this point I didn't believe they deserved my dads business. We returned the car to them and will never consider doing business with them again. I have since talked to several people that work in the loan department at CEFCU and apparently this is a common practice at this dealership. read more

I had a great experience at Sam Laman Toyota with Greg McCullough. He was extremely helpful, kind, patient, and not pushy at all. He worked with us to get us a great price on a great car. We coudn't be happier with our 2016 Highlander and have Greg to thank for that! read more

We are in the process of buying my daughters first car. She's a good kid and would have been happy with the 2003 Honda Civic they were advertising. After having had several (4) cars sold out from under us. I triple checked with Sam Leman before driving the 45 miles from our home to the dealership. I spoke with Erin, what sounded like a mechanic (who explained what the car needed/was having done in preparation of our test drive and another salesperson (?) who assured me the car had been pulled up front....end of the story is that they had promised someone else first dibs on the car. What the heck??? They then pulled a newly received car (no detailing done, etc) and we test drove the volvo. The high mileage of the car had me concerned. At the end of the day we were $500 apart on price (and $1800 more than I planned on spending). We left, once again with no car for my daughter. Sam Leman sometimes you just need to do the right thing. Appreciated our Salesperson, Suzie who did a great job in a bad situation...she earned them the extra star (to 2) read more

We had such a positive experience with our purchase. This is our fourth Toyota purchase and the 3rd. Dealership we have dealt with. Our sales rep., Pablo, was excellent. He treated us like family. He made us feel so comfortable and was very respectful of some time restraints we were dealing with at the time. He is a credit to your dealership. read more

Recently purchased a new car at Sam Leman Toyota. Dylan was hands down the most exceptional sales representative I've ever worked with. He was not the slightest bit pushy, like the majority of car salesmen. He was prompt with all his responses and I genuinely felt like he was trying to make the best decisions for me. I was deciding between two different brands and because of Dylan's upstanding work, I went with Toyota. Couldn't recommend the dealership, Dylan, or Toyota more!! Best service without a doubt. read more

If you're looking for a dealership that uses COVID to treat their customers poorly, this is the dealership for you. I called to get more photos than the one that was on their Autotrader ad. The receptionist asked, "Where are you calling from?" Weird question, but okay. She connected me to a sales guy, Colin. After I tell him what I was looking for, he asks me the same thing. Then, he said, "With the way the market is right now, I'm not going to be able to sell this to you seeing as how you're out of state...." I said, "so if I drive up there and try to buy it, you won't let me buy it?" He said, "Not with an out of state license, with all the titling and what not." Why even list on Autotrader? I told him it was very pathetic and unprofessional that a Toyota dealership can't handle that and you should put that on their advertisement. "Ohh well... yeah we should..." I said I was ready to come pay cash he said they only do financing. Couldn't help but laugh. When we called back to speak to manager, Jacob, he first said it was taking a year to get titles done through their dmv. But this is used, so your DMV has nothing to do with it? When we brought up our dealership calling them to transfer it, he said he would with an offer he "couldn't refuse." So basically, it's not because they can't, they just want to make money off your financing, off the in service from local people, you in seat so they can upsell you all their plans and other BS, because "they can." These are the weasely sales guys you imagine every car salesman to be. I wonder how poor their service dept is... oh there's one star reviews for that, too. LOL read more