Aaron Donelson (Mac) was great. I emailed him told him what I wanted and he made it happen. It was…read morethe easiest car buy I have done. Aaron (Mac) went above and beyond for me knowing we were coming from Peoria to Bloomington. Great Job to the whole place...

My salesman Jacek was very helpful and nice. I will never go back to a large dealership again…read more Took 4 hours to purchase a vehicle, I had to talk to 4 different people! When signing all the paperwork the guy was only interested in selling extended warranty. I didn't know exact payment until I left and looked myself. I will definitely look to do business with a smaller dealership next time e.g Anthem dealership in Hoopeston. Where they focus on the customer, and not try to keep selling you things over and over!

Always friendly, don't try to oversell/upsell me and finish on time. Happy repeat customer.read more

TLDR: They installed a faulty part, diagnosed an issue wrong (AFTER I HAD BEEN DRIVING THE CAR FOR…read moreA WEEK) and charged me extra to fix it. 100% their responsibility to get a good part on my car only to have it fail a week later. Clay Dooley charged me an arm and a leg, denied fault for bad used part, then charged me another leg. I had work done on my car back in January. It was a knee assembly. Insurance totaled my car and so I had to pay out of pocket. I took it to Clay Dooley remembering that a family friend used to own the place. After battles with insurance, work finally started in the vehicle. They said that I needed a specific part that they couldn't find. I asked them where they sourced it and found the exact one they were looking for on the website they listed. I contacted Clay Dooley about it and they were mad at the website that the customer found the part before they did. Then I had the part installed into my car- came back with a $1800 bill. It drove fine for a week before the rotor started chaffing and we found a groove. I had my dad check it out, and while reinstalling the wheel we discovered no matter how tight the lug nuts were it was wobbly. We took it back to the shop and they recommended "a new rotor and brakes". I then described what we did and then asked for further inspection. They found the used part had bad bearings. WHY WOULDN'T YOU CHECK THAT BEFORE INSTALLING A USED PART ON A CUSTOMER'S VEHICLE. So they had to install new bearings with a very expensive tool only they had. They wanted to charge me another $600. I said no way this is YOUR FAULT. I disputed it with corporate and they denied responsibility but gave me $200 off. I had no choice but to accept- I couldn't keep driving it the way it was. So it cost me another $400 for a mistake THEY MADE. DO NOT GO HERE!

We bought a brand new 2025 Volkswagen Atlas R Line fully loaded from Bloomington Normal Automall…read more We've owned it a year now having ordered it in October 2024 and taken possession of it in January 2025. We worked with Matt O and he was a pleasure to work with. Very knowledgeable. He really went into detail on all of the vehicles we looked at. Young man knows his stuff. My husband is a total gearhead and he could tell Matt was, too. Their conversation prompted Matt to reach back out to us in August 2025 to let us know of a great deal on a car they had just taken in. Sure enough, a few hours later my husband was driving that vehicle home, too. So, we've bought two vehicles from them in one year. Excellent service. We were made to feel like family. We can't say enough good things about the team at BN Automall, especially Matt O.

Just bought a car from them and had a good experience. Thank you to Ali and his manager. would…read morerecommend to others and would buy a car from them in the future.

this place is awesome ask for alec or riley they had given me a great experience a supra, awesome…read morefair rate fixed the problem I came in with I thought there was other problems and they were honest with me. They told me that I'm still good. Just a great place to go.

DO NOT TAKE YOU VEHICLE to Tuffy Tire & Auto Service Center in Bloomington, IL whose actual…read morecorporate name is JB Newbanks Inc. Terrible service and the manager is extremely rude, unprofessional, dishonest and has no accountability. Tuffy removed a plastic shield component under the vehicle to perform an inspection which is attached with 24 plastic clips and returned the vehicle with only 4 of the 24 clips reinstalled (ie. failed to reinstall 20 of the 24 clips) which caused the plastic shield to drag on the ground upon leaving Tuffy. The manager refused to correct the problem, refused to install the 20 clips that Tuffy removed and failed to reinstall and hung up the phone.

We bought a Sienna and a Tundra from Sam Leman, both for Nick McNeely. He was very knowledgeable…read moreabout both vehicles, walked us through any questions we had, and provided a no pressure purchasing experience. I Would highly recommend visiting Nick at Sam Leman for your next Toyota.

I was impressed with this dealership when we first bought our 4Runner five years ago. They went…read moreabove and beyond to get me my vehicle. Now they sent me a rude email asking me to sell them my car because they have a customer looking for one. So? It's not my responsibility to sell my vehicle I love because a potential customer wants one. I replied back with NO. Then instead of accepting said NO, they decide to send texts. if I wanted to sell my 4runner (which I don't) I wouldn't go that far away from my home. there are toyota dealers closer to me I could unload my vehicle. Overall they aren't a bad dealership but I'm unimpressed with their recent behavior. They shouldn't be going through previous customer's information begging them to sell their car to them.