I see the negative comments on here and I want you to understand this a USED car lot so with any…read moreused car lot it's buyer beware. You are given 10 days to test the car out and return it if not running right or just don't fit your vibe . My suggestion to you get the car put it through the paces in the 10 days. And if you don't trust them or think something is off about the car take it to a shop you trust let them do a bumper to bumper check if something was doctored on it they would be able to see it .. also look deep into the car I mean go around it check the trim tires etc ... ever heard of the term drive it around kick the tires ? Do your own homework on the car .. Now I will say my experience with the Bloomington store has been nothing short of complete professionalism and friendly staff .. they answered all the questions I had. Trust me I was waiting for them to trip up on something and show why they have a poor rating but nothing happened. We got a really nice 2022 Jeep . Wife loves it ( happy wife happy life ) and I don't have to pay for endless repairs. Win/win. So ask a lot of questions they have all the information on the car if it was in accidents or factory recalls if it doesn't then you can't hold them responsible for something they didn't know .. Bottom line if you don't like car max then get your credit score up and go buy brand new I promise you they work on commission so they don't care about you they want payday .... As a whole I will give car max a 4.5/5 when you call the number to set something up with the person the phone they are very pushy and don't give all the details they make it sound like the car you picked on line has to be the one you get but not even close to being true . In person they help you forget about the pushy person. Give them a try remember it's a USED car lot do your homework.

We had our transmission in our last car die, and decided to trade it in since the repairs were more…read morethan car note itself. This unprepared event had led to a very stressful week, and the only time we got relief was when we made it here. Micheal Costello was amazing, he was so patient even through the anxiety in the beginning, absolutely no hassle, just complete patience and understanding and this calmed me down. After I calmed down, he showed my husband and I more options that we weren't aware of when it came to financing, and found the best plan for us. We were able to get exactly what we wanted too! Honestly, this is the best car dealership experience we've ever had!

Thank you Tom and Alex for going above and beyond with the purchase of our Suburban. We line in NH…read moreand purchased the vehicle via calls and text. The entire process was ez and upfront. Tom even delivered the vehicle to my wife at the airport when she flew in. Thank you again.......

went in because the trigger button on my shifter was broke! I was told that I would have to pay…read more$334 for what I considered a bunch of unnecessary parts! $290 in labor! I bought the shlifter knob on Amazon with shipping $25! YouTube videos show this would only take 30 minutes to an hour to put in! this is why I to dealers for repairs on my vehicles!

Picked up a nail in my tire just as I was about to go out of town the next day. The tire was ruined…read morebut Clay Dooley got me a new one the same day, even though they didn't have that tire in stock. They mounted the new tire on the rim, balanced it, and rotated all my tires that day by 5pm so I could make my appointment out of town on time the next morning. THANKS Clay Dooley!

I wanna say I will say...this is place I will always go to. After being in hospital feom stress…read morethat Buick,Gmc,Cadillac Motors for fixing a manufacturer warranty part for free and then telling me i need a ac compressor. Clay Dooley done work on my car and when I came back to Clay Dooley to express my experience and Derrick took care of me checked truck out to find that Barker didn't plug in my coolant fan which cause no ac and check engine light on smh. I send ao much love to Clay Dooley mechanic and especially to staff Derrick,Molly and Rashesda for helping me and taking care of my mental and truck.Thank you. You need a place to get your vehicle fix Clay Dooley is the place

Just bought a car from them and had a good experience. Thank you to Ali and his manager. would…read morerecommend to others and would buy a car from them in the future.

I sent in my information and was told my warranty was in the process of being cancelled and to…read moreallow 12 weeks for the refund. I call after 10 weeks and find out NOTHING was done with my application and I had to contact the warranty group to find out they had done nothing. Once the individual handling warranties was called about it, she refused to speak with me and said it was sent to the general manager who would reach out. No one has called and I have called twice to connect. This is unacceptable.

I called due to my under car splash shield falling loose while driving from Wisconsin to Arizona. I…read moredidn't get the name of the employee but they told me to come in and they'd fit me in to get me back on the road. When I got there he greeted me and was so friendly to me and my dog. They had me out and back on the road within 15 minutes. I don't live nearby to make this my mechanic but it I did I would but I do recommend them to any one passing though or lives in the area!

Great value and service with free loaner cars which makes it great when you have to get to work.read more

I brought my vehicle in for a diagnostic last year because of engine or transmission issues. At…read morefirst they said they were done, but didn't diagnose the issue, so I pressed them and they did a more thorough check. After they were done, they recommended a bunch of work which is to be expected. When I started the car to drive off, it sounded like the muffler was removed. I went from having a car that would drive fine in town but knocked at highway speeds, to one I was embarrassed to even start. I ended up selling it to a different dealer. I would NOT recommend their service department, and will not consider them for future car purchases.

I was impressed with this dealership when we first bought our 4Runner five years ago. They went…read moreabove and beyond to get me my vehicle. Now they sent me a rude email asking me to sell them my car because they have a customer looking for one. So? It's not my responsibility to sell my vehicle I love because a potential customer wants one. I replied back with NO. Then instead of accepting said NO, they decide to send texts. if I wanted to sell my 4runner (which I don't) I wouldn't go that far away from my home. there are toyota dealers closer to me I could unload my vehicle. Overall they aren't a bad dealership but I'm unimpressed with their recent behavior. They shouldn't be going through previous customer's information begging them to sell their car to them.

you guys need to give me a call I bought a 2014 Lincoln mkz…read morefrom you 3 years ago and you guys never put the car in my name I need the title what's your number because the one I call says it's not a available .

The words "honest" and "car salesman" are words most people don't put in the same sentence. Tim is…read morethe exception to that. He genuinely cares about the experience buyers have with him. His prices are second to none. He is familiar with working with out-of-state buyers including dealing with out-of-state lenders and shipping cars. I highly recommend him.