I purchased a new Bronco from Sam Leman Ford in Bloomington, IL on May 27, 2026. At the time of purchase, I was told all of my paperwork would be emailed to me. More than 30 days later, despite two phone calls, leaving messages expecting return calls and two emails requesting the documents, I still have not received them. This level of follow up is unacceptable. Once the sale was complete, customer service seemed to disappear. Providing customers with their purchase paperwork is a basic responsibility, and I shouldn't have to repeatedly chase the dealership to get documents that should have been sent weeks ago. Very disappointing experience to say the least. read more

I took my vehicle in for a recall item and some other service work that was due. The mechanics were fine and did a good job without any up charging for other services I did not need. The service counter scheduled a tech to come to my job to verify the recall item which she did complete. When I went to pay for the other service work, I asked about a timeline as to when the recall parts would be in, she stated it would be several months possibly. The letter for the recall notice stated the parts were available at all dealerships. A few days later I have a voicemail that the parts were in and to call to schedule the repairs. I called and again they sent out a mobile tech to do another inspection instead of the repair. The same girl came out to do another inspection. We knew this was wrong, the girl called the office and said they would schedule a technician to come out the same day for the repairs. I received no calls, texts, or Vm yet today. Clearly there is a serious communication problem between the staff in the service area. I can't provide a good reason to ever go there and have to deal with this type of service for what they charge per hour! My rating would have been a 1 but the mechanics did their job very well. read more

Great selection of new and used cars. Our salesman, Matt Chasteen, was very helpful and informative without any pushy hard sales. After filling out the paperwork with Matt, we were introduced to the closer, Amy, who handled the final paperwork. Again, without any hard sell, she presented some additional products that we might want to purchase. In all it was a very pleasant experience. I would heartily recommend Sam Levan Ford of Bloomington IL. read more

Sold me a lovely car, only problem was they sold it with a broken radiator fan and illegal tint I got a traffic ticket for. Pretty sure they can't sell illegal cars, but the police officer didn't give a d*** about that. Long story short, ask if it's legally operable, get it in writing, keep your receipts -_- Have a good one. read more

Called Sales manager " Manny " in the morning yesterday about a car deal, said he would get back with me within an hour ( had already ran my credit and was approved less than a week ago ) he just had to run some numbers again and call Ford. He never called so I called once more that day and once today.... still has not even called back. I bet if I would have had 10 grand in my pocket he would have called me 10 times by now.... anyway ........He DID get the messages and was at work. Poor Work ethics for a so called manager. Now for the good stuff...... Bought a car in Fall 2023 ,a Ford Edge from Sam Leman....... got it home and realized there was roof damage/ Dents My deck sits high and did not see damage till i went to take a picture from that height. Anyway....They gave me another new replacement which I still have. Funny thing, I just noticed they are selling this same car as new........ they fixed the damage but the Vin is the same. Pictures to prove, still have plus my insurance card with the Vin on it..... Why does it not show previous damage in your description Sam Leman ? trying to pull a slick one ? If they do things like this, sky is the limit with what they can try and get away with. Shame on you Sam Leman, I expected more.......Anyway, OFF TO WRITE SOME MORE REVIEWS ABOUT SAM LEMAN FORD :) read more

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Daughter goes to ISU and broke down in winter. Had car towed to Sam Leman service dept. From there it was smooth sailing as Tiffany in service took over. From the time the car arrived at the dealership and throughout the whole process she kept us updated with text messages, approximate cost, and the completion time was ahead of schedule. We will bring this car there now for all routine service because of this great experience! Thanks again Tiffany and thank you Joe for performing the work on the vehicle and getting it back on the road quickly! Much appreciated! read more

Micheal Sellmyer is great to work with !! Always helpful, dealership was fair and everyone was nice and worked to get us a great deal !

One of the easiest car buying experiences ever! After a long in-person and internet search for a 2023 F150 with the options I wanted, I found what I was looking for at Sam Leman Ford. Jarrod quickly replied to my information request, and answered all of my questions via email for the next few days. The following Saturday I made the 260 mile round trip to finalize the deal and drive home my new F150. Jarrod and the Leman staff made the whole process quick and easy. read more

Sam Leman Ford - Car Dealers Near Me - Bloomington, Illinois

Just had the easiest used car buying experience of my life (of course it helped we were paying cash, thanks to an insurance settlement). Worked with Jarrod Baxter and he was very low-key and easy to work with. Answered all our questions, let us take it out for a test drive by ourselves, and made the paperwork as efficient as possible. We finalized the sale with a woman named Amy, who was also very nice, funny, and easy to work with. Highly recommend them! read more

We had a wonderful experience with both the dealership and the salesman Zhora. We would highly recommend both.

2023 F350 HO 33,900k miles traveled 5 hours to buy Let this guy warn the rest of you especially if you plan to buy used here even if it's only one year old. Red Flags I know better but did it anyways. When I work at a dealer the vehicle fluids were topped off, oil changed, and detailed. I also had to get them to clean the truck up a little better which wasn't to me any were near clean for a truck that new, now I know why that wasn't done seemingly well. (My wants had me blinded) The def was less than 500 miles from reduced power. I had to ask several times to get that topped off. I noticed but thought I could live with (till the snowball kept growing as it rolls down hill) the missing front center head rest, covers for the 5th wheel hitch in the bed, and the 4 scuffed door panels. When I pointed the door panels out I was informed that is normal wear. The 3 year old truck I traded in had a spot less interior with no damage. To add to that, I kept it in great shape even with 4 kids under 10. On the way home the first thing I noticed was that the washer fluid light had come on. It took nearly a whole gallon to fill the washer fluid. I then noticed when I connected my phone to the Ford pass app that the oil life was at 52%. I also noticed that the truck had a possible alignment issue on my way home. Currently I still gave this dealership some grace in my head. I scheduled an alignment at a local dealership. I had the dealership look at a steering collum rattle which I was to is a design fault of the plastic in the firewall gromet. The dealership had also informed me that they could not do an alignment on a full size truck.(4 door long bed srw) I now had to schedule this alignment with my local awesome tire place to get an alignment. When I was finally able to get the alignment I found that it was indeed out of alignment. The truck has 4 new tires and they didn't bother to align it before sale. They Knew a couple days in advance that I was coming to get this truck and didn't bother with any of this stuff above. While it took me a moth to get an alignment I had the time to wash and actually look at the truck, before the alignment was completed. I noticed not only are the door panels scuffed up but the entire truck needed a new paint job and a drivers rear bedside, bedside step(bent), and bedside step plastic(attached clips busted). Every single body panel is full of rust in the paint ON AN ALUMINUM BODY TRUCK. I was over a month pushing 2 months before I complained to the dealership about what I have found so far. They paid for the $83 dollar alignment but wanted to know why I hadn't complained about the issues sooner. Well I didn't notice every problem right away, I can be pretty forgiving, and I wanted to get all the things bundled instead of complaining about A then calling back with problem B. I thought I had found everything at this point, oh how wrong I was..... I then noticed the passenger front tweeter is blown (Had the local dealer order a new one). Current mileage 35,600. A couple weeks later while out to eat and shopping I noticed (without effort or looking for it) that the rear pinion seal (axle) is leaking pretty bad. I then went looking for trouble and noticed it may have a small oil leak. With the millage now at 35900+ I went to the nearest dealer to note the leaks before 36K. This was a Saturday and dealerships service departments where already closed, the sales team at this dealer was not willing to hear me out. I took a video on my phone to show these leaks before the 36k bumper to bumper expires. The pinion leak should have been fixed before that truck was sold. The oil leak is still to be determined took anther 30 days just to get an appointment to drop the truck off at the local dealership. Before this last set of repairs I now have an expired temp tag. After looking into this My state has mailed me a new valid registration and they transferred the old plate to this truck. The dealership was supposed to give me my old plate and place it on this "new" truck. This is an additional $9 and inconvenience I have had to deal with. I was told to send in pictures and describe everything I have problems with but its been almost 2 months with no reply to my email so I've resorted to this review. Like some others I would leave a negative review if it was possible. I politely shared with them that the trade in had been damaged (all front no paint or frame damage). They didn't care to mention and of the paint or body damage on this "practically new vehicle you won't find a thing wrong with it" so I was told over the phone. Side note with all of this and the oil change light how am i supposed to believe they even changed the oil or the fuel filter? read more

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The lady salesman, Audrey and sales manager, Helen were absolutely the most wonderful people in the world to deal with. After searching for four months and working with numerous other salesmen, it was these two ladies that took the sale up over the top. They offered me more than any other place I had been. It was a no hassle transaction once I arrived at the store to complete the deal. I worked with these ladies over the phone and through text and was extremely satisfied. read more

Sam Leman Ford - Sam Leman Ford, Bloomington, Illinois - Car Dealers Near Me - Bloomington, Illinois

I just purchased a 2022 Bronco here and everything went smoothly. Gary Lowe was my salesman. He wasn't pushy or overbearing. One of the nicest salesmen I've ever dealt with. Knowledgeable and very friendly. In fact, everyone I spoke with there was the same way. Very professional place. I'd buy there again read more

My post .......... My experience at Sam Leman Ford was fantastic. It all starts with my favorite salesman Alfonso Masson. In the last eight years, the only cars I have purchased have come from Sam Leman, and the only sales man is Alfonso. Previously all my purchases in the last 8 years have been at the Sam Leman Toyota dealership. Alfonso moved over to the Sam Leman Ford dealership,and of course I followed him. A little sidenote, I have not purchased a Ford vehicle since 1999. I really enjoy the staff at Sam Leman Ford. Adam Simpson, the sales manager was great and I really enjoy my conversations and dealing with the business manager Amy Kiper as well. As with any purchase of a vehicle, I make, the number one most important part of the experience is actually through my salesman. And from day one, Alfonso took the time to get to know me, and he understands me quite well. From time to time, I stop by in between buying cars just to say hello to Alfonso and talk some cars because he truly loves them and we have some pretty good conversations. I have also sent my kids (oops young adults) who have deal with Alfonso as well so as you guessed it, there's some Toyotas and Fords now in the family. They like him quite well because he just gets to know who you are so then when you do go for another vehicle, he already understands you and that is something that you just don't see anymore. The whole experience on buying the Ford Maverick was no pressure, and lots of questions or answered. I am quite pleased with a whole experience as always, and I suppose if Alfonso were to go over to the Chevrolet dealership, my next vehicle would be a Chevrolet :) read more

I bought a lot of cars in my lifetime, but never had such a positive experience provided by our sales representative, Tom Smith, and the entire Sam Leman Ford group. When all other dealers wanted to play games when purchasing my new 2023 Ford bronco, Tom Smith was transparent and accurate throughout the entire process. Everyone from the receptionist through the finance manager, solidified our decision to choose Sam Leman Ford over all other dealers in the greater Chicago area. It was well worth the 90 mile drive south. read more

I drove about 2 hours to Sam Leman Ford and was glad I did. Well worth the drive. I worked with Mason Witzke who did a great job. He had great communication with me. I also had a trade that they matched other dealer pricing. Was in and out in a few hours with a new Ford F250 truck. Also no 10K above MSRP for a new truck. I will definately be sending more people your way. Keep up the great work. read more

Sam Leman Ford - 2022 F 250 - Car Dealers Near Me - Bloomington, Illinois

I recently purchased a New F150 from Sam Leman Ford. The price of this vehicle was several thousand below competition. Over all the staff was VERY HELPFUL!! I had done some pre work before I arrived and was very anxious about being pressured to by additional warranties and being kept in the dealership for hours. I had none of that I arrived at 11:10 and was on the road by 12:00. An overall great experience. Jowonis was very helpful getting me in and out quickly. I will return for my next purchase! read more

Amazing experience with Gary!!! He helped us look at cars across the Leman portfolio. Definitely recommend. So excited for my new car! read more

Sam Leman Ford - 2023 Chevy Trailblazer - Car Dealers Near Me - Bloomington, Illinois

My wife called to inquire about an SUV she wanted. Salesman was rude, told her it was a lemon recall vehicle, but would not explain what that meant. I called and it was explained to me. I made them an offer, and never heard back from them. We don't feel very important to them. I would hate to see what it would have been like if I did buy something and a had problem. Larry Jefferson City, MO read more

Tom Smith is the gentleman you want to work with when buying from Sam Leman! Tom was easygoing, good-natured, and no pressure. Smoothest sale I think we've ever had. We test-drove the SUV and the paperwork went very smoothly despite the ransomware attack that occurred making everything manual. The vehicle was prepped and ready to go. They filled it with gas and sent us off. The sales process took about 3 hours which is very quick. Tom and the entire Sam Leman staff checked on us while we were there throughout the process. I've followed up with Tom via email, text, and phone after the sale and he has been wonderful. He is genuinely a nice guy and easy to converse with. I would easily purchase another vehicle from Sam Leman Ford, especially with Tom as my salesman. Wonderful experience! read more

I ordered and purchased my Mustang Mach-E through Sam Leman Ford. Jerry was my salesman and was always quick and willing to answer my questions. I didn't experience any shady dealership BS during the purchase process, it was a transparent and quick! read more

Sam Leman Ford - Mustang Mach-E ordered and purchased from Sam Leman Ford - Car Dealers Near Me - Bloomington, Illinois

I bought my truck here, and the third time I drove it the engine light came on. Okay, no big deal, I'll take it back to the dealership to see what they say. They wanted to charge me $130 just to diagnose the issue, but after talking to my salesperson they agreed to waive it. I paid $400-some and waited four days to get my vehicle back, but then the day I'm due to pick it up, they call and tell me they didn't fix the issue, and I'll have to pay $130 for them just to FIND the new issue. I think they're a bunch of crooks, and I would HIGHLY recommend you check out the awesome people at O'Brien Motors. I've always had great experiences with them, so I will not be visiting Sam Leman again. read more

STAY AWAY!!!!! Kyle Johnson is a compulsive liar he will tell you whatever you need to hear to make a sale. Bought a 2019 ford transit with 9000 miles on it, a day later I found a $2000 damage on the roof which I couldn't possibly see from the ground. Kyle claimed that they do 100 point inspection on every vehicle. What a load of BS. I found broken sliding door switch and disconnected wires under bumper before I bought it. Obviously no one looked at it. I wish I brought a ladder with me to take a look at the roof. I sent them all the pictures and asked Kyle what the can do about it, they offered a touch up. What a joke. See pictures for yourself. Don't forget to check their BBB, Yelp and other social media, I wish I did. This how business is done under Sam Leman name. read more

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If I could give negative stars I would. I have never spent a dime in this establishment and never will. To begin, NONE of the people in sales have a CLUE what is going on or what is available for sale. My husband and I were interested in a vehicle that was listed online as available. Because we live over an hour away we called the day before to make certain this vehicle was still available for purchase. We called again the day of and were then told the truck was no longer available. A few days later we checked the site and the truck was still listed. We called AGAIN to inquire and the sales person then told us that it IS available and even sent us a video text introducing himself and the truck. Now we are intrigued by the multiple instances of "yes's" and "no's" so we called again (several hours had passed between text and follow up calls as we were working). When we called, the salesman then told us AGAIN it was no longer available and the text he sent was a "mistake". No calls, no texts, nothing, letting us know the video text was mistakenly sent. (I have proof of this if the dealership would like to dispute). Two days later, the truck is STILL online so we called again. This is no longer because we are interested in purchasing this vehicle because these folks have completely lost any possibility of earning our business, but out of pure curiosity. This time I spoke with a lovely young lady who, you guessed it.. told us the truck was available. She said she needed to find the keys and would have it ready for us to come test drive. She put me on a brief hold and when she came back on she said, "i'm sorry, it looks like the keys are 'checked out' by one of the sales managers and he is not here today." I told her I would call back in the morning, so I did just that. She was actually more helpful and I believe the most honest of any of them. She said the truck was "pending sale" so it was no longer available. As she explained it, the dealer was holding the truck for an individual out of state and they are simply "waiting for the check to clear". I have never heard of a dealer "holding" a vehicle waiting on a check to clear, but I have never worked in this capacity. I did question this however, as several days have now passed and the vehicle is STILL listed. I spoke with her again later on and she then told me the check had in fact gone through and the truck was SOLD. Fast forward 2 days...guess what. Still on the site. So I called again. Spoke with Gary. Gary tells me "good news, the truck is available if you want to come look!" By this time we are frustrated, annoyed, and this place is looking pretty crooked and shameful. So I explained the circus act we have been following and his response? "I don't know anything about that.. they don't tell us those things. I'll check...." After a brief hold, we are told....you guessed it....."the truck is pending sale" . I asked again for an explanation, just because this is now becoming comical. He said the sale is pending as they ARE WAITING FOR THE CHECK TO CLEAR. Wait a minute.. didn't the check clear a couple days ago? The only consistent answer we have been given is, .."these things take time.." when we asked why the vehicle is still listed on the site as available. This place and these people are all a complete sham. They are crooked and liars. I have my doubts that this is even what is really happening. My guess is a salesman/ sales manager is holding the truck for someone he personally knows, or is maybe driving it himself. Or perhaps there is something wrong with the truck or title? I don't know. What I do know is that I have yet to EVER deal with a car dealership that is willing to hang on to a vehicle (for at LEAST a week..possibly/likely longer) for a customer while they wait for his/her check to clear knowing there is LOCAL interest and the truck could have been sold over a week ago. And if they are so confident this sale will go through, why in the world is it still on the site and NOT ONE of the sales folks know a thing about the alleged "pending sale" until the CUSTOMER ASKS ABOUT IT. Sham places like this give the few decent/honest dealers a bad name. To be fair...in the event you have to have dealings with this disaster of a dealership ask to speak with Sherena (apologies if I spelled that wrong)..she is the only one who made a REAL effort to talk with us about this dumpster fire of a sale. read more

I just bought my second F150 from this dealer and I am very pleased. I have also serviced my trucks there and have been very happy with the quality and reliability. read more

Went there to look at new trucks and I delt with a sales person there not going to list any names but he was really pushy trying to push me in to buying a truck I found one I liked he got my paperwork and everything done and got back to me the following week said I was all good to go to pick up the truck well I normally wait a day or two then go look at the vehicle I'm trying to purchase agin without talking to anyone for this exact reason I pull in don't see the truck anywhere then finally I spot it my their mechanic shop and the grill is taken apart so I think and go that wasn't like that when I first looked at it well I go and talk to the sales guy I mentioned and he said well the hoods not closing all the way agin I think to myself and go hmm was fine when I first looked at it well I catch one of the mechanics leaving for the day and turns out it was a family friend and I ask him if he knew what was wrong with the truck and he called the head mechanic to verify on speaker phone what was wrong with it and after my sales guy just told me there is nothing wrong with it nore has had anything wrong with it in the past the mechanic goes yea the turbos shot the radiator is busted so all in all just straight up lying to my face so I'm just in shock don't know what to say I just leave. Well then another week goes by and I spot my dream truck on the lot so I go in and I get the same sales person and he is just out right rude and unprofessional and a smart a** I got approved for the truck agin and we work out all the paperwork and everything and I go to get my down payment and I had a fraud charge on my account for 15k and the bank can't do anything until they do an investigation so I text the sales guy asking how long the can hold the truck for me and explain what happened and this is what is said. Straight copy from his text We can do end of the day Michael!! So I will never go back and will never ever refer anyone there I will not put any money into someone's pocket that is going to talk down on me read more

Our sales person Jarrod and Amy, the business manager made the purchase of a car for my daughter an easy, quick and enjoyable experience. Everyone there was happy to help. read more

Update, I would not recommend this dealership! Purchased a 20 Explorer ST, used, did not come with 2nd key fob so I had to spend $100 plus cost to have actual key cut. I expected much more after spending $48K on my ST, guess not. Had the vehicle for about week and a half and had continued problems with the central locking system and the auto stop/start feature. Took to my local Ford dealership and after 2 days and 2 different trips, the culprit? A defective battery with the date tag ripped off! Are you serious? Avoid this dealership as they have poor customer service and I would not believe anything they say! read more

The team at Sam Leman Ford were helpful and courteous. Adam my sales representative was very responsive (even with some last minute requests) and because of this I traveled from CA to do my business with them. Although I didn't finance Amy helped me with the paperwork details, bank wire and even stayed passed her shift to make sure all the documents were in order. Great service... Respectfully, RT read more

Adam Simpson was my salesman and was an absolute gentleman and professional. I would definitely recommend Sam Leman Ford based on my experience with Adam. I traded in a Ford but bought a Jeep that was located at another Leman family dealership. Adam got my information because I completed an online form about trading in my Ford. I told him what I was looking for and he had a list of available vehicles in my email inbox in minutes. I told him the ones I liked and he had them waiting there when I arrived. After purchasing the vehicle, I was concerned a week later about the brakes making noise. He set up a follow up with their service department and took care of me. It reinforced that this was the right place to buy a vehicle. read more

I called the Service department because there was a burning smell in my car. Plus I was leaking oil. Six month old car. They couldn't get me in until January. Luckily I called Heller Ford and they got me in the next day. They fixed the problem quickly and efficiently. I will NEVER go to Sam Leman Ford again. Besides the fact that their service waiting room is like a dirty bus station they should not be selling cars if they can't service it. Heller Ford in El Paso has a brand new facility and some very nice people. I bought at least six cars from Leman. NEVER again. read more

I had great service here. Jerrod was chill and easy to talk too (without that sales pitch we all dread. I suggest chatting with him if you are looking for new or used car. I was dreading the purchase process, but both Jarrod and the finance folks made it seamless. read more

Gary was very friendly and helpful throughout our entire truck buying experience. When we had questions he got us the answer. One thing that could've been done differently is he could've gone over the features to make sure we were knowledgeable on everything before leaving the lot. Other than that I would say definitely use go talk to Gary and purchase a car or truck from him. read more

My wife bought her car here a long time ago but still likes to go back to dealer to get oil changed. I've offered to bring it twice now and that's enough for me. First time no one really wanted to help they just kept passing me down the row of people even though i was only person there. Second time we made an appointment over phone, kept telling girl 3:45 and she kept messing up saying 2:45. Got her to confirm 3:45 and she said yes we got it 3:45. Show up for appoint at 3:45 and i get an exasperated "your late i don't know when we can work you in". Im not late you messed up. I said cancel it ill go somewhere else. They take way to long for just an oil change anyway. read more

Frank is a go getter!! I really enjoyed talking with him and glad he choose me to be a customer. If you have the desire to buy a vehicle, I would choose here and Frank!! read more

Tom Smith was fantastic!! He was friendly and informative. I had a wonderful experience with Sam Leaman Ford and would recommend to go there. read more

Best car selection by far! Even if they don't have it on their lot they can get you a car from any of there multiple stores! I have had nothing but good luck and would definitely recommend!!!! Sales, service, quick lane!!!!! read more

If I could give them negative stars I would. Called to see the price on a 2022 Chevy Trailblazer RS. Was told 2 different prices. The first price was $2500 over MSRP! This place is a joke. Just because I'm a woman doesn't mean I'm stupid! Called Bill Walsh and Steve B. is getting the same vehicle for MSRP minis any and all rebates/offers! Should have called Bill Walsh in Streator first but, we work in Bloomington's it was jus more convenient! Sam Leman is a joke! read more

Mark Lister was great to work with. He made sure I was getting what I wanted. The vehicle I purchased is great. The time at the dealership was lengthy but it was worth it in the end. Mark was also very personable and easy to talk to. Hope to work with him again someday. read more

Never in my life have I been disrespected more with any sales transaction! I was an out of state buyer and worked with Jarod in sales. We went back and forth on my trade in value for almost a week they started low which hey I get, but we worked it out and met in the middle I was good with that so on Tuesday morning 7/2/22 I talked with Jarod and said let's do the deal. Between Tuesday and Thursday Jarod and I texted multiple times concerning the sale and I providing him with all the documents. Thursday mid morning 7/4/22 I phoned Jarod as I needed the final purchase agreement and he informed me that they had sold the truck Wednesday afternoon. I was stunned they new I was traveling over 400 miles on Sunday to be at the dealership Monday morning. Hotel was booked and I had already put insurance on the new truck. I asked to speak to the GM on the issue and was told he was not available but would call me back within the hour which never happened I can not express how disrespected I felt, and how bad this dealership treated me. Jarod told me that he was not there on Wednesday that is why it got sold. They are obviously poorly structured and have no internal communication. Would not recommend to buy anything from this dealer as they do not have an once of self respect or honor, and in no way know how to treat a customer! read more